2019 Business Assistant Personal Year-End Work Summary

As a business assistant, I must have gained a lot in one year, so I might as well make a summary at this time. The following is the "2019 Business Assistant Personal Year-end Work Summary" compiled by me for everyone. It is for reference only. You are welcome to read it. 2019 Business Assistant Personal Year-end Work Summary (1)

I served as a human resources assistant in the xx customer service center on the day of the year. I have been working here for nearly a year. I will now report my work since joining the company to the leadership. Report:

1. Main work performance and existing shortcomings in 20xx

1. Do a good job in basic personnel work

The first job I came into contact with was personnel recruitment. Because the recruitment market in Xinxiang is relatively limited, we focus on online recruitment, regularly update the recruitment information we publish online, and go to the talent market to participate in on-site recruitment according to the recruitment time of the Xinxiang talent market. We screen candidates based on the company's entry standards for each position and notify them of interviews, approval, approval, and recruitment. After employees are hired, we will conduct induction training for new employees according to the work arrangements of each department, and provide feedback at each training to continuously improve our training content. In addition, the various trainings provided by the Zhengzhou branch have greatly improved the knowledge and professional level of employees.

2. Improve personnel file management

I will sort out employee information on a monthly basis, analyze the situation of employees in each department, and calculate the monthly statistics for this month based on the company's position establishment. The number of employees in the company, the number of new employees, the number of resignations, the number of people who need to be recruited, the number of people who need to sign contracts, the total number of people in each department, reporting of people who need to be regularized, reporting of dereliction of duty, etc. In addition, the roster of this project will be reported every month in accordance with the group's requirements and the personnel situation will be updated in a timely manner. Since the handover work was not done well when I first took over the HR department, the personnel on the roster could not be reconciled. It took the HR specialist of the Zhengzhou branch a long time to reconcile the number of personnel. Since then, I have understood that there must be no carelessness in personnel work, because the losses caused by a little negligence to employees are irreparable.

3. Mechanism to protect employee welfare

In November, I took over and cooperated with the real estate administrative personnel to complete the Xinxiang company’s social security account opening and employee participation in insurance. Since I had never been exposed to social insurance before, I was quite confused at the beginning. I thought about giving up the social insurance job, but I knew that I had to do this job well, so I often traveled between the Social Security Bureau and the office. From knowing nothing about social insurance to having a little knowledge, to having to master basic knowledge and procedures, through my unremitting efforts, I finally opened a Xinxiang social security account and started to apply for employee insurance. Next, you need to spend more time learning social insurance knowledge in order to better do this job and serve employees.

2. Work plan for 20xx

Through four months of work and study, I have initially mastered the job responsibilities and work content of personnel. Next, you need to spend more time learning Evergrande’s culture, spirit, rules and regulations, and management model.

1. Further understand administrative and personnel work processes and standards. In addition to completing daily work with high efficiency and high quality according to the company's timetable, we must also work hard to improve our work and professional skills and strive to be independent in administrative and human resources work.

2. Do a good job in uploading and issuing tasks, and actively cooperate with various departments to complete daily work. Deeply understand the documents circulated by the company and assist leaders and department heads in implementing document requirements.

In the past four months, I have carefully summarized the experience and lessons learned at work and continued to improve the deficiencies in my work. In 20xx, I will work harder and actively cooperate with leaders to complete daily administrative and personnel management work.

Thank you Evergrande for giving me this platform to exercise and perform. I will continue to learn, work hard, and use my results to repay the company. 2019 Business Assistant Personal Year-end Work Summary (2)

After this year of continuous learning, as well as the care and help of colleagues and leaders, I have fully integrated into the big family of Xinxin Company, and my personal work Skills and work standards have improved significantly. Now I will briefly summarize my work over the past year as follows:

1. Adapt to the characteristics of office work with a down-to-earth work attitude

As an important hub department for the operation of enterprises and institutions, the office It is the comprehensive department for communication, coordination and processing of work inside and outside the unit, which determines the complexity of office work. Since our office has a small manpower and a heavy workload, three colleagues and I work together and work hard together. We ask them for advice and learn in a timely manner when we encounter things we don’t understand, and complete various tasks assigned by the leadership with high quality and efficiency. . During this half month, there were not many various activities and receptions, but I was able to actively cooperate with the logistics support work. I thought in the same direction with my colleagues and worked hard in the same place. I didn’t care about doing more or less. I hope that the things assigned by the leaders will be done well and done well.

2. Strengthen learning and focus on self-cultivation and improvement

Leaders require us to have advanced concepts and view everything from a scientific development perspective in order to adapt to the future development of the company.

Therefore, I have continuously improved my professional skills through studying the Internet, books and various documents. At work, we can proceed from the overall situation of the unit, the overall interests of the unit, and do everything for the sake of the unit. Colleagues help each other and maintain a harmonious working atmosphere, forming a harmonious and tacit understanding of the working atmosphere. In addition, I also pay attention to drawing nutrition from work and real life, and carefully study related business knowledge such as secretarial writing, scenic spot construction and development, publicity and promotion, file management, etc. At the same time, humbly ask leaders and colleagues for advice and learn from each other's strengths to enhance service awareness and overall awareness. For office work, you can think ahead and be able to plan, maneuver and implement any work quickly.

3. Insist on being a good person first, strive to do daily work, and enthusiastically serve employees and tourists

In order to do a good job in daily work and enthusiastically serve employees and tourists as a whole, I have done The following efforts:

1. In terms of attendance, arrive at the office ten to twenty minutes early every day, prepare for relevant work before going to work, and clean the offices of the two leaders in time.

2. In terms of the official document processing process, the procedures stipulated in the official document processing methods of national institutions shall be strictly followed. When issuing documents, you can strictly follow the procedures of drafting, reviewing, countersigning, issuing, printing, sealing, registering, and issuing documents; when receiving documents, you can follow the procedures of receiving documents, including registering, drafting, batching, distributing, urging, filing, and archiving. Wait for the procedures to be completed and there will be no errors in the official document processing.

3. Archiving and sorting of paper documents and electronic documents. At work, I pay special attention to the organization and preservation of paper materials, saving and filing useful ones in a timely manner, and destroying useless ones in a timely manner. Because a lot of writing work is done on computers, I created a personal work data archive on my computer. And every Friday, the work materials are collected and stored in categories for future search.

4. In terms of relationship management, be able to take the initiative to fill in the gaps at work. And be able to strengthen communication, cooperate closely, and support each other with staff in other departments to ensure that there are no mistakes in the overall work. At work, I have determined a working principle. The work that belongs to me must be completed with high quality and quantity. The work that is not within the scope of my work must be completed on time by cooperating with other staff. I have been proactive in helping and serving enthusiastically.

5. In terms of system construction, the concept of "scientific management as the mainstay and human care as the supplement" is adopted. In order to strengthen the management of people, finances, materials, laws and the environment, shortly after the new director took office, he concentrated on comprehensively revising and improving more than 20 systems including various management systems and job responsibilities based on the spirit of the meeting, highlighting system management , strictly follow the rules and make certain contributions to the institutionalization and standardization of management work. Moreover, the improvement of these management systems fully reflects the management philosophy of not focusing on people and making all work within the bureau orderly.

4. Strictly demand yourself and be alert at all times

At work, I try to summarize everything, constantly explore, master methods, improve work efficiency and work quality, Because I am still a new comrade, I still have insufficient experience in dealing with people and work experience. In my daily work and life, I can humbly learn from and ask for advice from old comrades, learn from their strengths, reflect on my own shortcomings, and constantly improve my political skills. Business quality. I always remind myself that I must be sincere to others, have a correct attitude, and actively think of ways to do it, no matter how big or small, I must do my best. In normal times, you must always demand yourself. You must abide by labor disciplines, unite comrades, start with small things such as cleaning, and be strict with yourself. Treat everything with the belief of not seeking merit, but seeking no faults.

5. Existing shortcomings

1. I am not serious and responsible enough in my job, and my job awareness needs to be further improved. You cannot be strict with yourself and relax yourself at work. Because the work in the office is complicated, things must be handled quickly, accurately and accurately. In this regard, I still have many shortcomings. For example, when taking meeting minutes, I did not grasp the key points and the records were incomplete, resulting in the omission of some important content.

2. Insufficient grasp of work procedures, incomplete familiarity with one’s own business, and lack of foresight and responsibility for work, resulting in occasional confusion at work, and even some unpleasant situations. The error should occur.

3. Lack of care and caution in doing things. Secretarial work is relatively simple but complicated work, which requires me to be careful, have good professional qualities, and be thoughtful. In this regard, I am not careful enough, and sometimes I am careless and sloppy.

6. Directions for future efforts

1. In the future, we need to humbly ask leaders and colleagues for advice and learn more, coordinate and communicate more with everyone, and learn from general trends and Think and plan within the larger picture, learn from each other's strengths and improve your own work level.

2. The quality of work must be improved, and a strong sense of professionalism and a high sense of responsibility must be achieved. After each thing is done, it is necessary to think and summarize, so that the work can be planned and implemented. In particular, we must identify shortcomings in our work and be good at self-reflection.

3. Be dedicated to your job, be diligent and dedicated, and cannot work for the sake of work. In daily work, you must take the initiative instead of reacting passively. You must proactively carry out work, abandon the mentality of impetuous waiting, and be resourceful and practical. Be willing to do things, dare to do things, be able to do things, and know how to do things.

4. You need to pay more attention to training your listening ability. In daily work, meetings, leadership speeches and other occasions, be able to have concentrated attention, responsiveness, deep understanding, strong memory, tactful comprehensiveness and superb evaluation skills; in the process of doing things, be able to Don’t say something without basis, don’t do something that you’re not sure of, don’t make a wish easily, be sure to do what you say and do what you do.

5. Pay attention to cultivating your own comprehensive quality, combine political theory learning and business learning, and improve your political quality and business capabilities, so as to contribute to the future of the scenic spot and contribute to your own career. make greater contributions.

In short, with the joint efforts of the three of us within one year, the office work has made great progress compared to before. I think I have made great progress in terms of ideological understanding, business and theoretical knowledge. These improvements are inseparable from the great support and help given to me by the new and old comrades in the overall situation. From the old comrades, I learned the hard-working professionalism, and from the energetic new comrades, I also learned a lot for me. It increases the confidence and strength to work hard, work hard, and work hard. Here, I would like to express my heartfelt gratitude and tribute from the bottom of my heart. I also sincerely hope that in the future work, the bureau leaders and colleagues can continue to care and support me and do a good job in work, life and other aspects. Comrades are welcome to criticize and correct any shortcomings. In the new year, I will work harder, carry forward my achievements and correct my deficiencies. 2019 Business Assistant Personal Year-end Work Summary (3)

I joined your company as an administrative assistant in xx, 20xx. I had some experience in related work before, but after coming to your company, I humbly asked people for advice and Learning, everything starts from scratch, starting from scratch, so that you can slowly grow and improve from scratch, so that your behavioral standards, ideological awareness and work ability can move closer to the goals required by the company as soon as possible. I hope that I can join as soon as possible. A large collective in the design industry. 7 months passed quickly. During these 7 months, I completed various tasks with the care and help of the company leaders and colleagues, and further improved my ideological awareness. This work The summary mainly includes the following items:

1. Ideological and political performance, moral quality and professional ethics

Be able to conscientiously implement the party’s basic line, principles and policies, and communicate through the Internet, newspapers and magazines , books and actively study political theory; abide by disciplines and laws, study legal knowledge seriously; be dedicated to work, have a strong sense of responsibility and professionalism, proactively study professional knowledge seriously, have a correct work attitude, and be serious and responsible.

2. Professional knowledge, work ability and specific work

I came to work in the company in June as the company's administrative assistant, mainly doing administrative work. I think administrative work is relatively trivial. We face a large number of trivial and inconspicuous matters every day, and these matters are indispensable. In order to do a good job, I was not afraid of trouble. I asked my leaders for advice, learned from my colleagues, and explored my own practice. I became familiar with my job in a short period of time, clarified the work procedures and directions, improved my work ability, and formed in specific work. I have a clear working idea and can smoothly carry out and complete my job. In summary, administrative management in an enterprise mainly has three major functions: management, coordination, and service; of which management is the backbone, coordination is the core, and service is the foundation. All in all, the essence of administration is service.

3. Work attitude and diligence and dedication

Love your own job, treat every job correctly and seriously, serve everyone enthusiastically, strictly abide by labor disciplines, and ensure attendance on time , high attendance rate, effective use of working time, stick to the post, and ensure that the work can be completed on time.

4. Work quality, achievements, benefits and contributions

Make a personal work plan before starting the work, complete the work in a prioritized and timely manner, and achieve the expected results The effect is to complete the work with quality and quantity, and the work efficiency is relatively high. At the same time, I learned a lot at work and exercised myself. Through unremitting efforts, the work level has made great progress and created a new situation in the work. Made due contributions to the company and department work.

Summarizing the 7 months of work, although there has been certain progress and achievements, there are still many shortcomings in other work. This needs to be improved in future work. In the days to come, I will carefully study various policies and regulations, strive to bring my ideological consciousness and work efficiency to a new level, and hope to make greater contributions to the development of the company. 2019 Business Assistant Personal Year-end Work Summary (4)

Unconsciously, it has been almost a month since I entered xxx Fashion Hotel. During this period, with the care and help of my leaders and colleagues, I worked hard and down-to-earth. I have completed my own work and successfully completed various tasks assigned by the leadership. I have improved in all aspects, but there are also shortcomings. I need to continue to learn and accumulate work experience in the future, and use the knowledge I have mastered to make up for my own shortcomings. defects.

Here, I would like to express my sincere gratitude to the leaders and colleagues who have cared about and helped me! Below, I will briefly summarize my work this month:

1. Responsible for the company’s typing and copying, document sending and receiving, use and storage of materials and seals

Document management: According to work needs, prepare various forms and documents at any time, and complete printing, copying, scanning documents, etc. assigned by various departments. Upload and issue notices and documents issued by the company in a timely manner.

2. Establishment of employee files

1. During this month, I organized the company’s employee files in a unified manner and conducted detailed statistics on electronic files.

2. In the management of employee files of each department, we must back up paper and electronic versions respectively, complete any incomplete information, and update it in a timely manner.

3. Update the address book in a timely manner for the convenience of leaders and employees for reference.

3. Responsible for employee attendance statistics

When I first arrived at the company, I was responsible for the company’s attendance statistics. During the implementation process, I adapted to the company's policy arrangements as soon as possible, and tried to collect attendance statistics as realistically as possible. At the end of the month, I made a salary table based on the attendance system.

4. Answering incoming calls

Understand the priorities of things and do things in a more orderly manner. The office is an important hub department for the operation of the enterprise. It coordinates and communicates many tasks inside and outside the enterprise, and achieves the goal of communicating from top to bottom, which determines the complexity of office work. In addition to their own work every day, there are often unplanned matters that need to be dealt with temporarily, and they are usually urgent, so people have to worry about solving the work at hand first.

Although we have achieved certain results at work, mistakes will inevitably occur. In order to avoid similar mistakes from happening again, we constantly summarize our experience in our daily work. And actively consult and learn from leaders and colleagues. It is not easy for everyone to work in the same company. In daily work, I can get along well with my colleagues, and I can also actively cooperate and assist other departments to complete their work.

5. Work Gains

1. Work sensitivity has improved, and I can report work progress and results to the leader more actively.

2. The work adaptability has gradually increased, and I am now comfortable with the work arranged later.

6. Shortcomings in work

The reception and service of foreign guests are not warm and generous enough. As an office clerk, it is your job to do a good job in reception. Since I don't have enough experience in this area, I don't do a good job every time. In future reception work, we will strive to be warm, thoughtful, patient and meticulous.

Next work plan: Based on the shortcomings in the above work, we will continue to improve, improve our self-awareness and work efficiency, and strive to do everything well in our work! 2019 Business Assistant Personal Year-end Work Summary (5)

In 20xx, with the care and guidance of the leaders of various departments of the company and the support and help of my colleagues, and with my hard work, I successfully completed the work of the year , I have completed various tasks assigned by the leadership, and I have improved in all aspects, but there are also shortcomings. I need to continue to learn and accumulate work experience in the future, and use the knowledge I have mastered to make up for my own shortcomings. The study and work situation of this year is summarized as follows:

1. Down-to-earth work attitude

Over the past year, I have insisted on working hard, working hard, consciously maintaining the company's corporate image, and properly Do your job well and try to avoid any mistakes in your work. Office clerk work is of a service nature and is relatively complicated.

1. Every day, I do all the service work carefully to ensure the normal work of the business department, document department, shipping department, finance department and design department.

2. The daily work content of clerks is relatively trivial and requires carefulness and caution, and they cannot be careless or careless.

3. Under the guidance of xxx, the manager of the administrative department, create a memorandum for the day. I put the day's work into a memo and complete it one by one to avoid omissions.

2. Be dedicated to your responsibilities and do a good job in administrative and personnel work

Do your job and daily routine work conscientiously, assist leaders in maintaining a good working order and working environment, and keep all files in good condition Management is becoming increasingly formalized and standardized. At the same time, we should do a good job in logistics services so that leaders and colleagues can avoid worries. Under the direct leadership of the department manager, they can actively and proactively do a good job in the daily housekeeping work of the department.

1. Daily reception work: When answering the phone, use civilized language, speak kindly and enthusiastically, and politely receive visitors from the factory and foreign customers. For those who come to consult or ask for help when encountering relevant problems, I will do my best to provide answers or promptly convey them to relevant leaders for resolution.

2. Material management work: Develop the company's daily office supplies purchase and requisition form, do a good job in material requisition management, and carry out requisition registration according to the department's requisition situation.

3. Document management: According to work needs, make various forms, documents, etc. at any time, and complete the printing, scanning, copying of documents assigned by various departments, etc., and do the best for notices and documents issued by the company. Upload and deliver in a timely manner.

4. Personnel file management: Classify and archive the files of current employees and resigned employees, and scan and archive them electronically. New employee evaluation forms are sorted by year and bound into volumes for storage.

5. Recruitment work: check emails, read resumes, and make appointments for candidates to conduct manager interviews and general manager re-examinations.

6. Business meeting and exhibition itinerary arrangements: Develop business trip schedules, book domestic and international air tickets and hotels, and ensure that business travelers' itineraries proceed normally.

7. Financial work: Check and apply for office supplies and express delivery fees, pay for air tickets and hotel fees, and ensure timely payment of monthly fees for relevant cooperative companies.

8. Express delivery work: Do a good job in domestic and international shipment registration, sign-in and delivery work, and regularly track and check customer sign-in status on the DHL and ARAMEX websites. If abnormal express mail is found, promptly report it to the external business personnel and relevant leaders.

9. Assistance: Assist department managers in organizing and arranging the company's quarterly and annual activities, as well as promoting the company's corporate culture.

3. Knowledge learned in 20xx

1. Guidance from the administrative department manager xxx: learn formalized document management, standardized official document writing, flexible reception skills, official business** * Etiquette images in relationships, etc.

2. Guidance from Document Department Manager Lin Luwen: Learn basic foreign trade knowledge, international express freight accounting and cost control, basic network maintenance and computer knowledge, and maintenance and repair of copiers and printers. .

3. Guidance from Chang Hong, manager of the shipping department: English software and learning methods are provided, and he always reminds me to strengthen my English learning and practice.

4. Guidance from design department manager xxx: the correct use of photoshop and simple cover design of company archive files.

5. Guidance from business department manager xxx: Learn how echo handles things in an orderly manner at work.

6. Guidance from colleagues in the Finance Department: standard filling of expense application forms and correct binding methods for archived documents.

7. Guidance from foreign trade salesmen xx and xxx: how to sort and archive external mail IN&OUT, and strengthen English reading ability.

8. Guidance from General Manager Ms. x: Make extensive use of INTERNET and do everything carefully.

9. Director Mr. xx’s guidance: If you think it’s the right thing, just do it boldly and work hard. It doesn’t matter even if you don’t succeed in the end, at least you have tried hard.

4. Directions and thoughts that need to be worked hard in 20xx

For me, assistant is an affirmation of my ability by the company and a new challenge given to me. I hope that through the recent Study within 2 months, strive to improve work standards, adapt to the needs of work under the new situation, change working methods in the process of continuous learning, maximize strengths and avoid weaknesses, work hard, and strive to do better administrative work in the future.

Thanks to the company for cultivating me and giving me the opportunity to learn, and to my colleagues for every help. In the future, I will continue to push myself, motivate myself, and always strictly demand myself to do everything well. I hope that I will also I can use what I have learned to contribute to the company. I also hope that in the near future, I can stand alone at work and no longer rely on department managers or colleagues. They will live up to their training and help me. The person who made me grow up!

In 20xx, I will devote myself to future work with a new look. At the same time, I also hope to grow and make progress together with the company!