Jiangsu Province Human Resources Development and Management Professional Level Examination

2008 Jiangsu Province Human Resources Development and Management Level

Examination Outline

Jiangsu Province Personnel Examination Center

2008 April 2008

2008 Jiangsu Province Human Resources Development and Management Level Examination Outline

Explanation

1. Provincial Human Resources starting from September 2008 The development and management level examination shall be based on this syllabus. If there is any adjustment, candidates are requested to pay attention to the "Jiangsu Personnel Examination Network" (www.jsrsks.com.cn).

2. The provincial human resources development and management level examination shall be conducted on a computer basis. The test paper consists of two parts: subjective questions and objective questions. The objective questions are answered on a computer, and the subjective questions are answered on a special answer sheet.

3. The specific examination date shall be determined by each municipal personnel examination center within the time period specified by the province.

4. After passing the examination, the Jiangsu Provincial Department of Personnel will issue a certificate of qualification.

1. Examination subjects, examination time limit and question types

(1) Elementary level

1. Examination subjects: "Introduction to Human Resources Management", "Human Resources Management Practices" and "Human Resources Management Relevant Regulations".

2. Examination time limit: 90 minutes, full score is 100 points.

3. Question types: single-choice questions, multiple-choice questions, case analysis and practical questions; all are objective questions.

(2) Intermediate

1. Examination subjects: "Human Resource Development and Management", "Organizational Behavior", "Leadership Science".

2. Exam time limit: 120 minutes each, with a full score of 100 points.

3. Question types: single-choice questions, multiple-choice questions, case analysis and practical questions; all are objective questions.

(3) Advanced

1. Examination subjects: "Strategic Human Resource Management", "Leadership and Innovation", "Organization and Culture", "Comprehensive Knowledge of Management".

2. Exam time limit: 120 minutes each, with a full score of 100 points.

3. Question types: single-choice questions and multiple-choice questions are objective questions; case analysis and practical questions are subjective questions.

2. Precautions for exams and answering questions

Candidates are requested to pay attention to the following requirements:

1. After queuing up for photos, candidates enter the examination room and take their seats, and enter the correct information on the computer. Examination number, place the admission ticket and ID card in the upper left corner of the desk for easy verification. After hearing the order to start the exam, click the "Start Exam" button to answer the questions.

2. After entering the official examination interface, candidates select answers based on the content of the question. After answering the questions, click the "Next Question" button in the examination interface to enter the next question. Candidates can also click " Click the "Select a Question" button to freely select questions to answer. If the candidate feels that he or she has doubts about the currently answered question, he or she can use the mouse to click the "Mark" button under the answer box to mark it. Later, the candidate can re-select the question to answer through the "Select a Question" button.

3. If there is a machine failure, you must raise your hand to ask, and you are not allowed to handle it without authorization. If the test information is lost due to illegal operation, you will be responsible for the consequences. If the relevant equipment is damaged, compensation should be based on the price.

4. To submit papers in advance, you can click the "Submit Papers" button. After the examination time expires, examiners should end the examination procedures as required and leave the examination room.

5. When taking the exam, candidates should bring pens for answering subjective questions: 0.5mm black signature pen, 2B pencil and eraser. They are not allowed to bring paper or pens other than those specified. The scratch paper required for answering subjective questions will be distributed by the invigilator in the examination room. After the exam, the answer paper and scratch paper are not allowed to be taken away. If the student is taken away without authorization, the test results for that subject will be cancelled.

6. After entering the examination room, all irrelevant items must be stored in the designated location in the examination room. Candidates are strictly prohibited from bringing electronic communication tools such as mobile phones and calculators with storage functions to their seats. Once discovered, they will be punished as cheating.

7. Except for the candidates and examination staff, no other unrelated personnel are allowed to enter the examination room.

8. Half an hour after the exam starts, candidates will not be allowed to enter the venue and will be considered to have abandoned the exam. Those who submit their papers in advance must wait half an hour after the exam starts before they can hand in their papers and leave.

9. Candidates should fill in their personal information and answer content on the answer sheet as required. When answering questions, please answer at the designated location. Answers at other locations and information beyond the answering area will be invalid.

When modifying, you must wipe it clean with an eraser. No correction fluid or tape must be used. The roll must be kept clean and tidy, and no marks must be made.

10. It is strictly forbidden to fold the answer sheet.

3. Exam Reference Books

"Human Resources Development and Management" (Elementary, Intermediate, Advanced) Editor-in-Chief Zhao Yongle

Exam Contents

(1) Introduction to human resource management

1. Overview of human resource management: the connotation and characteristics of human resources and human resource management, modern human resource management and traditional personnel management The difference, the principles and contents of human resource management, the evolution of human resource management, and the human resource management of Chinese and foreign enterprises.

2. Human resource planning: the concept, classification, content and procedures of human resource planning, human resource situation analysis, human resource supply and demand forecast, human resource strategic selection, countermeasure combination, implementation and control of human resource planning .

3. Job analysis and job design: the concepts, methods and procedures of job analysis, the concepts of organization and position, the implementation elements and results of job analysis, and the related concepts and methods of job design.

4. Recruitment: basic concepts and processes of recruitment, personnel recruitment, personnel selection and employment, selection and evaluation methods, recruitment evaluation.

5. Training: basic concepts and procedures of training, training needs analysis, training plan design, training evaluation, training development trends and future training forms.

6. Career planning and management: basic concepts of career, organizational and personal career planning, and career management.

7. Performance management: the meaning, characteristics and types of performance, the concept of performance management, the components of the performance management system, performance appraisal methods, application of performance appraisal results, and the balanced scorecard.

8. Salary and benefit management: Overview of salary and salary management, salary system, bonus and incentive plan, and employee benefits.

(2) Human Resource Management Practice

1. Job analysis: The work content of the five stages of job analysis.

2. Recruitment: basic process of personnel recruitment, personnel selection, evaluation method interview, basic recruitment process and precautions, and training of new employees.

3. Training: steps and methods of training needs analysis, training plan design, training implementation, and training evaluation.

4. Career planning and management: steps of organizational and personal career planning, succession planning, and career management.

5. Performance management: work content, skills and precautions in the four stages of performance management.

6. Salary and benefit management: salary design process, salary management of various personnel, and employee benefit management.

7. Labor relations management: Overview of labor relations management, labor contract management, enterprise collective bargaining, collective contract management, and labor dispute management.

8. Social insurance: Overview of social insurance, pension insurance, medical insurance, unemployment insurance, work-related injury insurance and maternity insurance. (3) Regulations related to human resources management

1. Overview of labor law: the basic concepts, adjustment objects, basic principles and content of labor law, the emergence and development of labor law, the rights and interests of both parties in the labor relationship Obligations, labor legal relations.

2. Labor relations management: labor contract management, collective contract management, labor dispute settlement, trade unions.

3. Labor and social security: labor safety and health, working hours and rest and vacations, labor remuneration, special protection for female employees and underage workers, and social insurance.

4. Labor-related regulations: labor law, trade union law, interim regulations on national civil servants, labor contracts and collective contracts, labor dispute settlement, working hours and wages, labor protection, social insurance, local regulations in Jiangsu Province, Regulations, selections from other laws, regulations and rules.

Intermediate

(1) Human resource management and development

1. Introduction: basic concepts, human resource management and traditional personnel management, and the goals of human resource management and functional, human resource management development.

2. Overview of human resources: the concept, characteristics and types of human resources, the connotation and characteristics of human capital, human capital and human resources, and physical capital.

3. Human resource planning: concept, content, principles and functions of human resource planning, basic procedures, human resource forecasting, preparation and control of human resource planning.

4. Job analysis: the basic concepts, significance, procedures, methods of job analysis, preparation of job descriptions, and job design.

5. Employee recruitment: the concept and basic procedures of recruitment, personnel recruitment, personnel selection, personnel recruitment and recruitment evaluation.

6. Employee training: basic concepts, types and system models of training, training needs analysis, training plans, training methods, training budget, factors affecting the transformation of training results, and training effect evaluation.

7. Career management: The concept and role of career, career development, career development theory, personal and organizational career planning, and issues in career management.

8. Performance management: basic concepts of performance and performance management, performance management system processes, determination of performance evaluation indicators, implementation of performance evaluation and application of evaluation results, and several main modes of performance management.

9. Salary management: basic concepts of salary and management, salary equity theory, factors affecting salary setting, salary design principles and procedures, three salary systems, bonuses, allowances, and benefits.

10. Labor relations management: the concept of labor relations, labor relations and service relations, the basic system of labor relations management, labor contract management, the concept and classification of labor disputes, and the handling of labor disputes.

11. Regulations related to human resources management:

(1) Labor Law (July 5, 1994): labor contracts and collective contracts, working hours, rest and vacations, wages, Labor safety and health, special protection for female workers and minors, social insurance and welfare, and labor disputes.

(2) Trade Union Law (April 3, 1992): Rights and obligations of trade unions, grassroots trade union organizations, etc.

(3) Interim Regulations on National Civil Servants (August 14, 1993);

(4) Economic Compensation Methods for Violation and Termination of Labor Contracts (December 3, 1994) ;

(5) Compensation measures for violations of labor contract provisions of the Labor Law (May 10, 1995);

(6) Collective contract provisions (December 2003) 30th);

(7) Regulations on the Handling of Labor Disputes in Enterprises of the People's Republic of China (July 6, 1993);

(8) Minimum Wage Regulations (1993 November 24, 1997);

(9) Decision of the State Council on Establishing a Unified Basic Pension Insurance System for Enterprise Employees (July 16, 1997);

(10) State Council Decision on establishing a basic medical insurance system for urban employees (December 14, 1998);

(11) Unemployment Insurance Regulations (January 22, 1999);

(12 ) Regulations on Work-related Injury Insurance (April 16, 2003);

(13) Trial Measures for Maternity Insurance for Enterprise Employees (December 14, 1994);

(14) Urban Residents Minimum Living Security Regulations (September 28, 1999).

(2) Organizational Behavior

1. Introduction: The concept, development overview, research content and methods of organizational behavior.

2. Personality and individual behavior: the concept and characteristics of personality, basic theories of personality, temperament, emotion, perception, attitude, learning and reinforcement.

3. Incentive: the meaning, process and function of incentive, incentive theory, incentive mechanism and incentive method.

4. Formation and development of groups: basic concepts of groups, five-stage model of group development, roles in groups, group norms, group cohesion, pros and cons of group decision-making, and group decision-making techniques.

5. Team building and management: The concept and type of teams, the difference between teams and groups, and the construction of high-performance teams.

6. Conflict and communication: related concepts, types, causes and handling methods of conflict, basic concepts and types of negotiation, effective negotiation skills, the meaning, classification and communication process of communication, barriers to communication, Effective communication skills.

7. Power and leadership: The concept and basis of power, power and leadership, the meaning and role of leadership, leadership and management, leadership theory.

8. Organizational structure and organizational design: the basic concepts and theories of organizations, the concepts, elements and general forms of organizational structure, organizational design, and the relationship between organizational design and employee behavior.

9. Organizational change and organizational development: the concept, purpose, motivation and resistance of organizational change, types, models and methods of organizational change, organizational development, goal management, the trend of organizational development in my country and the future organization Features.

10. Organizational culture: the concept, content, structure, influencing factors, functions, classification of organizational culture, organizational culture construction, learning organization, and five practices.

(3) Leadership science

1. Leadership theory: leadership trait theory, leadership behavior theory, leadership contingency theory, and the latest theories on leadership.

2. Overview of leadership: the concept, characteristics, elements and nature of leadership, the basic functions of leadership, the content, type and role of leadership system, the concept and type of leadership structure, the difference and connection between leadership and management.

3. Leadership subject: the concept and type of leader, the three stipulations of leader, the difference between leader and manager, the concept, type and role of the led, the concept of leadership subject, leadership The relationship between the leader and the led.

4. Enterprise leadership environment: leadership environment, leadership ecosystem, classification of leadership environment, four environments faced by enterprises, and methods for leaders to control the environment.

5. The role of business leaders: strategy makers, information communicators, crisis handlers, creation, maintenance and changers of organizational culture, and other roles of leaders.

6. The quality of enterprise leaders: the concept, characteristics, structure and content of leader quality, and the concept, characteristics and content of leadership collective quality structure.

7. Leadership methods and leadership effectiveness: leadership principles, leadership methods, six leadership skills, the concept of leadership effectiveness, evaluation indicators, evaluation principles, evaluation types and evaluation methods.

8. Enterprise leadership decision-making: the concept, type, principles and methods of decision-making, the leader's decision-making process, the four parts of the modern decision-making system structure, the meaning, characteristics, functions and types of the decision-making think tank system, The relationship between organizational leadership and think tanks.

9. Leadership innovation: the essence of innovation and leadership innovation, the key points of leadership innovation, the innovation of leaders’ thinking concepts, and the significance of enterprise leadership innovation.

Advanced

(1) Strategic human resource management

1. Overview of human resource management: human resource concepts, human resource management concepts, and the evolution of human resource management and development.

2. Strategic basis: corporate strategy and human resource strategy, human resources and core capabilities, human resources and competitive advantage.

3. Strategic human resource management theory: overview of strategic human resource management, strategic human resource management theory and model.

4. Management of strategic human resources: the concept of strategic human resources, work design of strategic human resources, incentive mechanism and check and balance mechanism of strategic human resources.

5. Strategic human resource management: human resources strategic planning, job analysis, recruitment, strategic human resource allocation and reallocation, training and development, performance management, salary management, and career management.

6. Responsibility sharing of human resource management: role positioning of human resource management, role transformation of human resource managers, and sharing of responsibilities of human resource management.

(2) Comprehensive knowledge of management

1. Overview of management: the basic concepts and functions of management, the role of managers, the basic principles and basic methods of management.

2. The development of management theory: representative figures, representative theories, and main viewpoints.

3. Decision-making: the characteristics, processes and methods of decision-making, and the factors that affect decision-making.

4. Planning: the basic concept of planning, preparation of plans, and target management.

5. Organization: the basic concept of organization, types of organizational structure, organizational integration, and organizational rights.

6. Leadership: Overview of leadership, communication, and motivation.

7. Control: Control overview, control mode, control process and control method.

(3) Organization and culture

1. Overview of enterprise organization: definition of organization, organizational theory, and organizational design.

2. Organizational goals and structure design: Organizational goals and organizational structure design.

3. Organizational system design elements: external design elements of the organization, internal design elements of the organization, and organizational culture.

4. Innovation and change of enterprise organizations: organizational innovation and organizational change.

5. Dynamic management processes of organizations: organizational and individual decision-making, information communication, conflict, power and politics.

6. Corporate culture: the basic concept of corporate culture, types of corporate culture, construction of three levels of corporate culture, corporate culture and management culture, corporate image and marketing culture.

(4) Leadership and Innovation

1. Leadership: the basic concept of leadership, leadership theory, leadership methods and art.

2. Leadership and strategy: the relationship between the two, the quality and ability of strategic leaders, and the matching of leadership and strategy.

3. Leadership change: motivation, basic content, difficulties of change and resolution.

4. Leaders’ innovative thinking: basic concepts and the cultivation of leaders’ innovative mental models.

5. Leaders’ innovative behavior and innovative incentive and restraint mechanisms: Leaders’ innovative behaviors and obstacles, and incentive and restraint mechanisms for leader innovation.

6. The realization of leadership innovation in organizations: innovation in organizational culture, innovation in organizational structure, and innovation in leadership methods.

Jiangsu Provincial Personnel Examination Center

April 2008

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