[Front desk reception work content] What does the front desk reception do?

Every company has a front desk, so what is the work content of the front desk reception? Let's find out.

Front desk reception work content

(1) Answer the phone

The first greeting after answering the phone: "Hello, this is,

1. Handling external contact business (or sales telephone): refused in principle.

For this kind of call, the receptionist must ask three questions first:

Where are you? -Ask the company name.

What's your name?

What happened? -understand the purpose.

2. Handling phone calls: Ask three questions first.

Where are you? What's your name? What's the matter)

(2) Reception at the front desk

1. Customer's visit: the front desk clerk first registers the visit, and then immediately informs the relevant sales staff (or sales manager) to receive the guests at the front desk, and registers the departure time when the guests leave.

2. Job interview: notify relevant recruiters to come and receive.

(3) Sales representative: The recruiter of the recruitment department will receive the sales representative at the front desk.

(4) sales manager: general manager's office.

(5) hiring managers and recruiters:

Foreign visitors: get to know the visitors and register them.

(1) Ask three questions first (where are you? What's your name? What happened? )

(2) belongs to the media (magazines, newspapers, television stations, etc.). )

(3) For visitors, first ask who they are in contact with.

Delivery personnel: call relevant purchasing personnel to check and accept the goods.

(1) belongs to computer equipment and network equipment, notify the network management.

(2) If it belongs to office supplies, notify the personnel administrative clerk.

(3) Daily work

1, switch spotlights and office area lighting.

2, visitors in and out of the registration form

3. Update the sales staff expansion table every day.

What is front desk reception?

Front desk reception is one of the positions in modern enterprises, which is usually mainly responsible for customer visit and registration, telephone transfer and other affairs. Require a good professional image and temperament, understand the basic reception etiquette at the front desk; Fluent standard of Mandarin, strong language expression ability, good communication, strong affinity and strong sense of confidentiality; Familiar with administrative and office management related workflow,

Good communication, coordination and organization skills; Skilled in using office automation equipment and office software; Good team work ability, high sense of responsibility and initiative. How to do a good job of reception at the front desk

Generally speaking, the front desk posts are all seated, but when there are visitors, you should get up immediately, smile and say hello.

Who are you looking for? "。 After determining who the other party is looking for, ask if you have an appointment. Contact the visitor immediately after confirming the appointment. In addition, some companies need to fill in the visiting registration form. If you need to fill it out, you should hand it to the visitor with your hands facing each other, and the other person will say "thank you" after filling it out. After that, you can lead the tourists to the reception room or rest area to wait. When leading, pay attention to two or three steps ahead of the guests. After being guided to the reception room, you should signal the other person to sit at the other person's door, and you should take the initiative to pull the chair for them. Please wait for the other person to pour water for him after he is seated. If the person you are looking for is still busy after waiting for about ten minutes, you should come and take care of the visitors and explain the situation. It is best to show tourists something or replenish water, and never put it there.

If the receptionist asks the visitor to go directly to the office, it happens that there is only one person at the front desk at this time. Then apply standard gestures to make it clear how to get there. If the front desk leads you to the office, you should knock at the door first, even if the door is open.

Suppose the visitor knows who to look for, but he doesn't have an appointment. The front desk should call to ask. Then it is polite to go out, which is convenient for visitors to decline. Even if the party directly answers the phone, it can be regarded as someone else's answer.

When tourists leave, they should also get up and greet them politely and say "Take care, goodbye".

At the same time, it is worth noting that the image of the receptionist is very important, so it is necessary to wear light makeup and keep the clothes clean.

Receptionist's salary

Basically, the salaries of receptionists are not very high. Of course, this is not certain. It is decided by different companies in different cities. If you have high requirements for receptionists in big companies, such as college degree and language requirements, your salary may reach about 5,000 yuan, which is similar to when you first started working. If you are more experienced and have a good image, start with a high salary at the front desk. But in terms of development, clerks may be a little better. But as long as you work hard, you can. Don't care too much about salary, as long as you can support yourself and do your favorite job.

You can think that someone else is answering. When tourists leave, they should also get up and greet them politely and say "Take care, goodbye".

At the same time, it is worth noting that the image of the receptionist is very important, so it is necessary to wear light makeup and keep the clothes clean.

Receptionist's salary

Basically, the salaries of receptionists are not very high. Of course, this is not certain. It is decided by different companies in different cities. If you have high requirements for receptionists in big companies, such as college degree and language requirements, your salary may reach about 5,000 yuan, which is similar to when you first started working. If you are more experienced and have a good image, start with a high salary at the front desk. But in terms of development, clerks may be a little better. But as long as you work hard, you can. Don't care too much about salary, as long as you can support yourself and do your favorite job.