Logistics customer service work summary 1000 words

Summary of Logistics Customer Service Work 1 Since I entered Xie Yuan Logistics, I have been a customer service specialist for more than xx months. At the arrival of the new year, I want to make a summary of my 20xx, hoping to make greater progress in it.

First, the beginning of Lenovo is far away.

Because I have no experience in logistics before, I am worried that I can't integrate into customer service. However, from the first day I entered the company, the company has always emphasized the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of manager Shi and colleagues in the customer service department, which enabled me to adapt to the working environment of the company in a short time and become familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receipt. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I would like to thank manager Shi and my colleagues for reminding and correcting my mistakes in my work in time.

Second, after becoming a full member

After becoming a full member of Xie Yuan, I have a deeper understanding of customer service, and have relatively improved in dealing with problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.

Find out the problems, causes and solutions in the work, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility.

Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, there is a mistake in losing the bill, or the things on duty on weekends are not handled properly. It's okay to say "I'm sorry, I lost it" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck when something goes wrong. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Fourth, don't get emotional. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others.

Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , to increase the sense of collective honor and enhance collective cohesion. Finally, regular or irregular internal and external training.

The enterprise's strategy is changing, and the ability to implement it is also changing. Therefore, it is necessary to communicate with employees in work and life, communicate with employees ideologically, conduct business training for employees (such as master taking apprentices), and conduct all-round quality training. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.

Summary of logistics customer service in 2 20 _ _, I learned about the workflow of a logistics company through my work. As a customer service staff, I came into contact with the field of express logistics. What I have done may be complicated, but it is an unforgettable experience, with helplessness, experience and sentiment. Contemporary college students should boldly go out and exercise their survival ability. The follow is a summary of my personal work:

First, deal with the problem.

Third, answer the phone and serve customers.

Some companies or individuals call to ask for some information, such as the calculation method of express delivery company charges and whether express delivery can be delivered to a certain city or town. For this problem, we should look up the latest national service scope table on the computer or call the relevant website to ask. The receiver or sender calls in and asks if there is any express mail being delivered, where it is delivered, when it will be delivered to the receiver, and if it has been signed, whether it will be signed for me ... For this kind of problem, the customer service staff can find the desired information by entering the express number on the system.

This kind of work is complicated, so you should pay attention to polite language when answering the phone. Some customers don't want to pick up the express mail themselves, and they will be very dissatisfied with the service of the courier company and complain to the customer service staff. Some customers' express mail is urgent, and they always call in to rush it, that is, let the salesman send a certain express mail ... These situations often happen, and one person will be too busy, so when dealing with these problems, we must prioritize. This kind of work tests people's ability and endurance in dealing with emergencies.

The above is my personal work summary. I hope we can solve all the problems without complaint in the new year.

Summary of Logistics Customer Service Work 3 It has been more than xx months since I entered Xie Yuan Logistics and became a customer service specialist. On the occasion of the new year, I want to make a summary of my xxxx, hoping to make greater progress in xxxx.

Beginners and distant.

Because I have no experience in logistics before, I am worried that I can't integrate into customer service. However, from the first day I entered the company, the company has always emphasized the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of manager Shi and colleagues in the customer service department, which enabled me to adapt to the working environment of the company in a short time and become familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receipt. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I would like to thank manager Shi and my colleagues for reminding and correcting my mistakes in my work in time.

After becoming a full member

After becoming a full member of Xie Yuan, I have a deeper understanding of customer service, and have relatively improved in dealing with problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.

Find out the problems, causes and solutions in the work, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility. Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, there is a mistake in losing the bill, or the things on duty on weekends are not handled properly. It's okay to say "I'm sorry, I lost it" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck when something goes wrong. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Fourth, don't get emotional. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , to increase the sense of collective honor and enhance collective cohesion.

Summary of logistics customer service work 4 I. Handling problems

Some express mail recipients have the wrong phone number, or their mobile phones are turned off, or the address of the recipients is beyond the service scope of the courier company, that is, the salesman can't deliver the express mail, the recipients are unwilling to pick it up at this station, or the express mail is damaged or sent by mistake during delivery. The customer said that he didn't know that the sender wanted to return the express mail that could not be delivered to the recipient.

As customer service staff, we should deal with problems in time. For the express mail beyond the service scope of the courier company, the customer service staff should first call the recipient to explain the situation and let the recipient pick it up at this station. If the customer is willing to pick up the parts at this site, the customer service staff should explain the specific address of this site to the customer, and then put the express mail in a special framework for the customer to pick up the parts. For all problems, it is necessary to report the situation to the national networking system, and report the receiving problem to the sending place of the express mail through the cuckoo. After contacting the sender, the customer service of the sending place will inform the customer service of this site in time after determining the solution. For damaged packages, after determining the weight, they will generally be repackaged by this site and sent out. For the wrong number, the customer service at the sender will contact the sender to determine the new contact information of the recipient, and then inform the customer service at the sender through the cuckoo, and the customer service will handle it in time. For the express mail that is not in the area and the customer does not pick it up at home, the customer service at the sending place will generally choose to turn it over and let other courier companies send it.

Second, upload the express data sent and received by this station.

Express the express mail sent from other sites to this site. When the express mail sent by this site to other sites enters the warehouse, the salesman scans the data with a gun scanner. After the salesman started sending parts, the customer service staff uploaded the gun data to the national networking system, so that the system could show that it was sending when making online inquiries. Then compare the express mail received by this site with the express mail data to be sent to this site on the system, get the express mail data whether it has arrived or not, and send the data to the quick discussion group to remind the sending site to follow up in time.

Third, answer the phone and serve customers.

Some companies or individuals call to ask for some information, such as the calculation method of express delivery company charges and whether express delivery can be delivered to a certain city or town. For this problem, we should look up the latest national service scope table on the computer or call the relevant website to ask. The receiver or sender calls in and asks if there is any express mail being delivered, where it is delivered, when it will be delivered to the receiver, and if it has been signed, whether it will be signed for me ... For this kind of problem, the customer service staff can find the desired information by entering the express number on the system.

This kind of work is complicated, so you should pay attention to polite language when answering the phone. Some customers don't want to pick up the express mail themselves, and they will be very dissatisfied with the service of the courier company and complain to the customer service staff. Some customers' express mail is urgent, and they always call in to rush it, that is, let the salesman send a certain express mail ... These situations often happen, and one person will be too busy, so when dealing with these problems, we must prioritize. This kind of work tests people's ability and endurance in dealing with emergencies.

The above is my personal work summary. I hope we can solve all the problems without complaint in the new year.

Logistics Customer Service Summary 5 Under the organization and guidance of the Marketing Teaching and Research Section of the Department of Management, all students of Marketing Grade 04 in our college conducted a two-week logistics management internship from July 9 to July 20, XX.

This logistics practice is divided into two stages, the first stage is simulation training, and the second stage is visit. The first week's internship was conducted in the business laboratory of the management department, mainly using the third-party logistics software to simulate the operation of the logistics company, so that we can master the internal operation process and details of the logistics company; In the second week, under the guidance of the tutor, ZJS Express Co., Ltd. Harbin Branch, Harbin Boiler Factory Co., Ltd. and Northeast Forestry University visited the logistics laboratory to learn about the operation process and methods of logistics companies and the operation of production logistics in large enterprises.

Through two weeks of internship, I gained a lot. I have not only contacted and learned a lot of things that are not in the logistics textbooks, but also learned a lot of professional and practical logistics knowledge, which has enriched my life experience, which will be our most precious wealth to the society. The following is my summary of this internship.

First, the internship time

July 9, XX—July 20, XX

Second, the internship location

Beijing ZJS Express Co., Ltd. Harbin Branch Management Department Comprehensive Laboratory, Harbin Boiler Factory Co., Ltd., Northeast Forestry University Logistics Laboratory.

Third, the purpose of the internship

In my junior year, we learned a lot of professional knowledge, including logistics, marketing and e-commerce, but these were just theoretical studies and were not applied to practice. The purpose of arranging our logistics management practice in our school is to combine our professional knowledge with concrete practice and improve our comprehensive professional quality and ability. Of course, it is also for us to have an overall understanding of the operation of logistics companies and the development of China's logistics industry, to enhance students' understanding of their majors and to increase their interest in learning professional knowledge, so that we can better adapt to future study and work when we are about to enter the society and lay a foundation for future study and work.

Four. Introduction of internship unit

(1) Comprehensive Laboratory of Management Department

The comprehensive laboratory of management department is the base for students and teachers of various majors to carry out teaching practice and scientific research activities. The existing area is 520 square meters and the total assets are 654.38+420,000 yuan. It consists of business laboratory, management information system laboratory, accounting laboratory and management decision analysis laboratory. The comprehensive laboratory mainly undertakes the practical teaching tasks of accounting, marketing, tourism, financial management, international trade and other undergraduate majors in the management department; Provide basic conditions for teachers to carry out scientific research activities, let teachers use comprehensive laboratories to study the business processes of related industries, recreate business processes, and improve the simulation degree of simulation experiments; Cultivate practical teaching teachers, so that practical teaching teachers can reach the level of senior managers in the corresponding industries; Establish case databases of various industries to provide a base for visits, exchanges and practice for teaching, scientific research and project case studies; Using the comprehensive laboratory, actively carry out the training of government managers, enterprise managers and local university teachers, and undertake the training and teaching experiment tasks of senior managers of industrial and commercial enterprises and students of other schools.

(2) ZJS Express Company Limited

Logistics customer service summary 6 It's the end of the year again in a blink of an eye. This year's work has also gained a lot, and I have a lot of feelings about this xx year's work. Looking back on my work in xx years, as an account manager, I also want to summarize my personal work here.

First of all, in terms of work

I have been working very hard. I know that it is not easy to do a good job in customer service. You need to be patient with your work and improve your ability. So at work, I should not only do a good job of customer reception, but also communicate with other customers. In communicating with customers, I will also notice some behaviors of others and my evaluation of myself.

For xx years, I have been doing my job seriously, and I will not be careless in my work. I have also been recognized by the leaders through continuous efforts and achieved good results. Of course, I am also very grateful to my leaders, who gave me a lot of advice and help, so that I can finish my work better. Of course, there will be some shortcomings in the work, but with their help, it is also very fulfilling.

Second, in learning.

As an account manager, I will always study hard and improve my professional knowledge. Although I have many shortcomings in logistics, I will continue to study and make myself better. Only in this way can we get better development. Therefore, in the future work, I will definitely learn more about other aspects, so as to better meet the needs of customers. In my spare time, I also study some professional books.

Third, in terms of life.

I have been insisting on making myself stronger myself. I know I will encounter many difficulties in my future work, so I must work harder to make myself successful.

Summary of Logistics Customer Service 7 (6) Strengthen cleaning outsourcing management, ensure inspection and assessment, and continuously improve service quality.

Looking back on 1 1 year, our work is full of hardships and frustrations, but we have gained growth and achievements. Looking forward to next year, we will face opportunities and challenges. To this end, all staff of customer service department will continue to unite and work together with Qixin to achieve departmental goals and contribute to the company's development.

1, pay close attention to team internal construction and work discipline.

2, regular exchange of ideas.

3. Establish the manager's email address, understand the recommendation of each employee, and better serve the owner.

4, improve the management system, according to the working standards, work standards.

5. Recruitment and training of personnel.

6, building acceptance data, field trip.

7. Preparation and implementation of house delivery.

8. The management of vacant units and the business of renting and selling on behalf of others.

9. Improve the owner's file.

10, charge for collection.

1 1. Handle the complaints and inquiries of the owners and follow up the work, and establish a return visit system.

12. Organize study and training to improve the working level and service quality of employees.

13, visit regularly, solicit opinions from the owner, and continuously improve the service quality.

14. Organize community cultural activities and owners' networking activities.

15, responsible for all formalities of check-in, house inspection, house delivery and decoration.

16. Sign the property service contract, decoration agreement and other documents.

17. Carry out other paid services according to the owner's requirements.

18, supervise and inspect the service quality of all departments, and rectify unqualified services in time.

19. Hold regular service quality evaluation meetings of all departments to continuously improve service quality.

20, other work assigned by the leadership.

Logistics Customer Service Summary 8 First of all, the first stage is also a necessary stage for all interns. At the beginning of entering the company, we were professionally trained by corporate tutors. Teachers from all over the country explained the geographical situation of their respective provinces and cities and the postal express service, mainly focusing on business knowledge.

Secondly, after two weeks of business training, I began to try to surf the Internet. The internship position is a receptionist, mainly responsible for the postal express collection business in Fujian, Hubei and Zhejiang provinces. Mainly through the system, the customer's mail demand is fed back to the PDA handheld terminal or mobile phone of the mail collector, so that we can understand the business process of postal express collection.

Third, the post in the third stage is still the front desk agent, but it will be responsible for the postal express inquiry service in 20 post-launch provinces and cities such as Anhui, Gansu, Guangxi, Guizhou, Hainan, Heilongjiang, Hunan, Jilin, Jiangxi, Inner Mongolia, Ningxia, etc., and follow up to understand the postal express inquiry system, and feed back the customer's needs and mail problems in transit to relevant departments, so as to have a deeper understanding of the operation of mail in transit and customers' opinions and suggestions on postal services.

Fourthly, according to the task index and scope of responsibilities issued by the group company, we started the internal reform, that is, the mail inquiry business was assigned to the service hotline of1185, and it was mainly responsible for the national door-to-door pickup and complaint suggestions, so our inquiry group preferred the complaint business.

Fifth, after two weeks of business training, I began to complain, mainly responsible for complaints and suggestions from customers all over the country on postal express EMS. It is mainly to convey the customer's mail problems to the relevant responsible departments for verification and investigation through the information platform, and then sort out and check the information returned by the local express delivery department and reply to the customers, so as not only to understand the defects and deficiencies of postal express ems, but also to better exercise their processing ability and interpersonal communication ability and improve their psychological quality.

Logistics customer service work summary 9 hello!

On February 28th, xxxx, I officially worked in xxx customer service department, with a probation period of three months.

Time * refers to the silent passage of time in the blink of an eye, and the probation period will be over in the blink of an eye. Looking back on the past three months, I can't help feeling a lot ... It was a precious experience in my life and left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.

During this period of work and study, I have a relatively complete understanding of the same party circle; I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with my work, I gradually understand the spirit of "dedication, exploration and transcendence" in the circle of Tongfang, and unite and cooperate, pioneering and innovating, which has added new vitality to the steady development of the circle of Tongfang. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress. Now I will make the following report on my work and study.

My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After training in * in mid-April, I have a deeper understanding of my work, especially some details in my work, as well as questions raised by leaders and colleagues, and I also have a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.