Excellent working experience of property personnel.

When we are inspired and have a new view of our study and work life, it is necessary to write an article about our experience, which will make us keep thinking and making progress. The following is my excellent experience on the work of property management personnel. Welcome to read!

Excellent working experience of property personnel 1

I have worked in a property management company for more than a year. Looking back on this year's work, I have gained a lot. I have learned a lot from my professional ability to my ability to deal with people. In the past year, I served the non-local residents of the development zone with a pragmatic attitude and enthusiastic service concept. I earnestly complete every task assigned by the leaders, do my own job in a down-to-earth manner, and enthusiastically solve problems for the non-registered personnel in the development zone, so as to reassure the leaders and make my colleagues like it. This year's work is summarized as follows:

First, study hard.

I am still very young, and I have just stepped into the most important position. I lack working experience in many things. Due to my negligence in transferring to non-local residents, I may have adverse consequences. Therefore, I often ask old comrades for advice at work, listen more, think more and ask more questions at work, and practice more and sum up experiences and lessons by myself. Help colleagues to do more things outside their own jobs, so as to improve their professional level quickly, be competent for the work arranged by the leaders as soon as possible, constantly sum up and innovate in their work, and improve their working ability and efficiency. We should also improve our ideological awareness and political literacy. Although we are faced with migrants every day, it is precisely because of this that I should truly interpret the relevant policies of the state to the migrants in the development zone, so that they can know, understand and understand the policies, make correct choices in their work and life, make their lives happier and have more confidence in our work.

Second, practical work.

In the daily work, conscientiously complete their own work, down to earth. The work of transferring to non-household registration is complicated and there are many repetitive things. Sometimes the same thing will be repeated many times every day, so be patient at work and don't have negative emotions. What we do is window work, which represents the image of the government and the development zone. If there are negative emotions, it will not only hurt the hearts of non-local residents, but also affect the image of the development zone in the hearts of non-local residents. So in my work, I try to be proactive, meticulous and meticulous in handling every little thing in my work. Do not drag your feet, ensure the smooth development of daily work, adhere to civilized service and treat people warmly, and carefully collect and sort out daily office materials.

Remember what to remember, record important things and prepare reports. Accurate statistics of all kinds of data should be well-documented and well-documented. When leaders need it, they can quickly find data and clarify the source of data. Do a good inventory every day, sum up your imperfections seriously, and don't ask the same question twice. After finishing my work, I will actively help other colleagues and create a good working atmosphere for the company based on the principle of doing more and talking less.

Over the past year, I have gradually grown and matured in my work and study, but I am far from enough in transferring to a non-household registration. In the future, I will devote myself to all the work of transforming the development zone into Africa with a positive working attitude and full enthusiasm, do everything in a down-to-earth manner, strive to complete all the tasks assigned by the leaders, and do my bit for transforming the development zone into a harmonious and stable life.

Excellent working experience of property personnel II

Last year was a year of rapid development, upgrading and bumper harvest. During this year, under the leadership of the company, China Storage Property always implemented the principle of "owner first". According to the actual situation of the community, while providing good services, it rationalized and improved its management. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. Last year's work is summarized as follows:

A, the daily work target management completion:

(1) Housing management. Housing management is one of the important contents of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. Vacant house inspection rate 100%.

(2) Management of public facilities and equipment. In order to ensure the normal life of residents in the community, we have formulated a complete maintenance plan and emergency plan in the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and the maintenance work was completed 1485 times a year, which met the management requirements of the maintenance facilities and equipment in place, timely maintenance and normal operation.

(3) Greening management. In order to create a beautiful living environment for the owners, strictly implement greening management measures, actively cooperate with the supervision, construction and maintenance work of greening companies, timely issue rectification notices and rationalization suggestions for problems arising in the construction and maintenance process of greening companies, urge rectification, make warning signs and fences, and strengthen greening protection management, so that the green space is basically free from damage, trampling and public use, and the greening intact rate reaches 90%.

(4) Environmental sanitation management. In terms of environmental sanitation, in view of the gradual improvement of the residential environment, regular and irregular inspections are organized, strict cleaning procedures and assessment methods are formulated, fixed-point stacking and centralized transportation management of decoration garbage bags are carried out, and sanitary inspection of the residential area is strengthened to ensure the cleanliness and beauty of the residential area.

(five) community security work. Public security prevention and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly train and assess the security personnel, formulate strict post assessment standards, adhere to weekly class meetings and monthly regular meetings, improve the physical quality and daily work management of employees, and strictly implement the working procedures, post inspection and patrol system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) Work Summary of Direct Service Department (Customer Service Center)

1 and 20__ one of the key points is the collection of fees. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. The service center patiently and thoroughly completes the work of each owner: coordinating all departments in time to solve the problems existing in the owner's room; Understand the owner's needs and follow them up in time to get the owner's approval and recognition, so as to improve the charge rate. As of February 25th, 2008, 65,438 households (307 households) have been delivered, 66 households have been renovated and moved into 186 households, and various fees have been charged * * * *: more than 2 million yuan. The charging rate is 8 1%.

2. Owner satisfaction and complaint handling. In the whole year, * * * received more than 2,400 calls from the owner, and made about 600 home repairs, with a single return visit rate of 100% and a telephone return visit rate of over 90%. Complaint handling rate 100%.

3. Issue all kinds of written notices and warm reminders to the owner for more than 70 times, so as to make timely and clear explanations, and actively cooperate with the contents of the notice to make relevant explanations.

4. The files of customer service department can be submitted in time on a monthly basis, and more than 700 control rooms can be inspected. If problems are found, they can be registered in time and handled in time.

(II) Work summary of indirect service departments (Security Department, Cleaning Department and Engineering Department)

In 20__ years, the indirect service departments have firmly grasped their respective responsibilities. With the care and support of the company's leaders, all the staff of the security department, cleaning department and engineering department carried forward the spirit of "hard work and hard work", overcame all kinds of difficulties, achieved high quality and strict requirements, and successfully completed the task for 20 years.

1. The security department recruits new employees to enrich the security force. At the same time, the security guards with low quality and poor consciousness were retrained, and those who failed were dismissed, which greatly improved the overall quality of the security team. In order to effectively improve the ability of security department managers, the security department has established a good sense of service through repeated training and education, promoted the enthusiasm and initiative of the work, and can find and deal with fire hazards in time. In the face of the unfair behavior of the owners, we can focus on the overall situation, scold them back, and establish the service image of the property company. Because the security department also shoulders the responsibility of the company's security department, in order to enhance the fire awareness of the property company, the person in charge of the security department trained all employees on fire knowledge and handling methods of various emergencies, and often conducted safety inspections, which played an important role in maintaining the safety of the park.

2. Cleaning department

The cleaning department has a large scope of work and heavy tasks. However, in order to maintain the overall environment of the park, the person in charge of the cleaning department has maintained high-quality and demanding cleaning standards through continuous training and ideological education, and at the same time planned and summarized the work in the form of class meetings to find and solve problems in time. In order to meet the needs of cleaning work in the new form, cleaning conducted two large-scale planned, focused and comprehensive training activities throughout the year, which made all employees realize that they must strengthen the cultivation of cultural quality while doing their jobs well. Only by constantly improving their own quality can we improve service quality and service awareness internally and establish a service image externally. According to the overall development plan of the property management company, the cleaning department has taken the first step of providing external services, and sought new bright spots for the property management company by expanding service areas, cleaning buildings, maintaining the sanitary environment of the office area and other measures.

3. Engineering Department

The work of the engineering department is mainly to ensure the normal power supply, water supply, heating and the maintenance, value-added and normal operation of the equipment managed by the property company. At the same time, it also undertakes the maintenance of water, electricity, heating and lighting in public areas and office areas, and repairs a large number of failures such as running, running, dripping and leaking. The main sewer blockage and valve leakage problems left over from the last project have been fundamentally solved and dealt with. While completing the work normally, the engineering department has also done a lot of energy saving and consumption reduction work, and will never replace or buy new ones that can be repaired. Make rational use of idle equipment, and strive to do more with less money based on the principle of thinking for the owner when maintaining for the owner.

Through the active cooperation and joint efforts of employees in various departments, the property management company has made great progress in all its work this year and is advancing step by step in accordance with the long-term plan of the leaders of the property management company. I believe that with the help and guidance of leaders and departments at all levels of the company and the unremitting efforts of all employees of the property management company, the development of the property management company will be more brilliant.

Third, the existing problems

First of all, the managers of property companies have a low starting point and insufficient ability. In 20__ years, we should strengthen training and study to improve the professional quality and overall management level of managers.

Second, the overall technical content of the staff is low. In the future personnel work, we should strengthen the introduction of high-tech and high-ability talents, tap the internal technical potential through training, and discover, cultivate and reserve technical talents.

Third, the salary assessment system is not perfect, the personnel incentive mechanism is not clear enough, and there are few foreign exchanges. These problems need the help of company leaders and the continuous efforts of property companies themselves to solve.

Four, 20__ year work plan

1. Strengthen team building and build a first-class team of property management companies.

2. Improve the park facilities, cultivate and tap technical and management talents, improve the management system and increase economic benefits.

3. Reform the personnel system to make the best use of everything and people; Save money, get through the process, and realize cost control and income.

4. Improve service awareness, build a distinctive brand of China Storage Property Company and establish a good image.

5. Look to the future, be brave in innovation and development, and create brilliance together.

Excellent working experience of property personnel 3

For 20 years, under the guidance and strong support of company leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company's management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented" and the company's development goals of "improving the level, creating benefits, building brands" and "service-oriented", through departments,

I. Personnel management

After the cleaning area is expanded, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each region, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operations, and adjust the operating standards, so as to basically meet the requirements of cleaning operations without increasing the number of personnel.

Second, training.

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master cleaning knowledge and meet the basic requirements of the company's cleaning work.

Based on the training of cleaning manual for cleaning personnel, combined with the actual situation at work, the following trainings were focused on: on-site work requirements, cleaning procedures, installation and gfd.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

On the basis of the original seven units, it has become eight units, and the main cleaners are carried out in the corridor and the periphery. In order to ensure the sanitary quality while implementing "unmanned cleaning", the cleaning frequency of cleaning inspection has been strengthened. The existing personnel can basically solve the health problem at any time within 30 minutes, but the corridor is often poor in hygiene during the peak period, which leads to the mess of the corridor.

In the aspect of "natural cleaning", the frequency of cleaning has been strengthened, from the original fixed planned cleaning to the current cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to projects under construction and municipal road construction, there is a lot of soil in the overall environment. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

Fourth, complete the clean-up work.

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily health maintenance work in peripheral public areas.

(3) Complete the training of new employees.

(4) Complete special cleaning service.

(5) Completed the work of cooperating with the house opening activities.

Verb (abbreviation of verb) health quality supervision

With the implementation of ISO 9001-2000-2000 quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, controlled the work quality with various records and systems, and summarized the problems existing in the work, further corrected them, and achieved good results.

Six, the problems in the work

1. cannot effectively remove the dirt around.

2. There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3. The peripheral hygiene can't reach the cleaning standard in winter.

4. The cost of replacing some cleaning tools will increase to some extent under the condition of ensuring the hygiene standards.

Seven. work arrangement

1, strengthen the training of cleaning department.

2. Arrange the daily work of the cleaning department.

3. Strengthen health quality inspection.

4. Strengthen personnel management.

In the past 20 years, the overall cleaning work has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders and the efforts of all cleaning staff, we will have better performance in 20__ years.

Excellent experience of property personnel's working situation 4

In my work, I am strict with myself, set an example, treat people or things fairly and fairly, work conscientiously and meticulously, and try my best to make the company, service units and owners satisfied and recognized. In order to sum up experience, learn from each other's strengths and further improve the property work, I also made the following summary of the property work in these months.

First, we should be "responsible, caring, patient and open-minded".

1, sense of responsibility: first of all, we must strictly implement and clarify our post responsibilities. As far as our work is concerned, it is our responsibility to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible, irresponsible person". Know your job responsibilities clearly, and you will know what to do and what not to do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love: A good employee should have enough work experience and a careful and enthusiastic work attitude. I think he should also have love. Love is also a magic weapon for us to do a good job. We should integrate our "love" into the environment and work;

3. Patience: strengthen the sense of work concept and purpose, establish the people-oriented thought, and try to do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved.

4. Modesty: At work, we must work down-to-earth, learn modestly and ask for advice modestly. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must face it with a good attitude. Don't complain too much at work, be positive and optimistic in your mind, and don't stand still.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, ensure that I can provide quality services to my customers in a down-to-earth manner, and do practical things and do good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, and start from a little behavior, in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, social morality and so on.

Excellent experience in the work of property personnel 5

Time flies, riding a horse to catch sheep. 20__ In this year, under the guidance of the company's quality policy, the correct guidance of the company's leaders, and the close cooperation and unity of various departments, all the staff of the property management department successfully completed the tasks assigned by the company's leaders. The close cooperation of all the staff of the Property Management Department ensured the safe operation of all the equipment in the first and second phases of the Olympic Village. Summing up experience, investigating shortcomings, and expecting 20__, the work will reach a new level. In 20__ years, major organizations have completed the following work:

1, 15 10 The first phase elevator, 20__, was replaced with the cooperation of the maintenance unit. There has been no problem since the operation. There was a batch failure in the second stage of elevator braking, and it was replaced by maintenance. There are 43 elevators in the jurisdiction, 4 elevators in building 1 1 have been stopped, 9 passenger elevators in the second phase have applied for extension of annual inspection due to recent failures, and the remaining 38 elevators have passed the routine annual inspection by the special inspection bureau.

2.ETS has been running for several years since its installation, and the electrical equipment is approaching the aging period. The air switch, intermediate relay, contactor, thermal protector, secondary water pump, tertiary water pump, filter pump and stirring pump in the control cabinet have failed in different periods within 20 years, and our department has repaired them, ensuring the normal operation of the sewage treatment system.

3. The distribution room is the heart of our community, and electricity is the blood of our community, which continuously delivers energy to all regions. The first-phase central commercial power distribution room and the 1 garage power distribution room were completely cleaned and maintained in May, 2000, which ensured the healthy operation of the heart.

4. The fans and pumps within the jurisdiction shall be fully maintained for 20__ years/kloc-0 times, and put into trial operation every month. There has been no major failure of the equipment in the past year.

5. Some buildings in the second phase have been completed this year and have been handed over for occupancy. Our department has taken over the handover area. There are some problems in the takeover area, and we also actively contact the construction unit for maintenance. For example, the second phase 1 garage, due to the large amount of water, three garages often become reservoirs when it rains. After many times of coordination with relevant departments, our department has been rebuilt, and there is no water accumulation now.

6. All employees of the property management department have received training in the safe use of electric tools. Let employees know the potential dangers of power tools in their daily work and how to cause them, and form a good habit of using power tools safely. After training, the property management department has not had a tool injury incident in a year, which is gratifying.

After 20 years of hard work, we have seen a bumper harvest and achieved a bumper harvest. But we still have some shortcomings:

1, the professional and technical level of employees is still relatively lacking, and the level of an expert cannot be reached.

2. In the workflow, the uniformity of standardized operation is not strong, and the supervision and inspection work of foreign units is not detailed enough.

3. The maintenance list is not standardized, individual work progress lags behind the plan, and the efficiency and quality of maintenance work need to be improved.

4. The connection with the work of various departments is not perfect. When communicating with other departments, it is not smooth, there is tape and there are differences.

In the past 20 years, our initial thinking on the maintenance of Chongqing Olympic Village project has mainly focused on "planning, improvement, standardization and implementation". And so on:

1. Planning: It is mainly to make an annual work plan for 20 years' work, with progress every month, busy every week and implementation every day. According to the actual work needs, rationally allocate personnel, so that the work is carried out to people and the responsibility is carried out to people.

2. Perfection: The work of the Property Management Department of Chongqing Olympic Village Project has been further refined, and refined services have been implemented in all stages and links of daily work, forming a complete property management and maintenance process, which has improved the integrity rate of residential facilities and equipment.

3. Standardization: in combination with the standard requirements, further standardize the problems existing in the above work and other aspects, take the work instruction as the standard, take the owner's satisfaction as the goal (including the management of peripheral units, take the industry standard as the standard), and make all work links planned, systematic, implemented, inspected and improved, and form relevant records.

4. Implementation: The planned work must be put in place, and the responsibility lies with people to improve the sense of responsibility of our maintenance personnel. We should combine regular and irregular inspections of peripheral units, find problems, solve them in time, and promote the implementation of various rules and regulations.

In the past 20__ years, all the staff of the property management department have done a lot of work for the Chongqing Olympic Village project with all their heart and soul, and they can take the initiative both internally and externally. However, some work is still not enough to meet the requirements of the company. We will make up for the shortcomings in the future work, further improve the ideological quality and personal skills of each employee, and make contributions to the development of the company.