How to do greeting etiquette

Description: The correct standing posture is to hold your head up, look forward, hold your chest, put your shoulders flat, hang your arms naturally, stand upright with your legs together, your toes are V-shaped, and your body center of gravity is placed between your feet. You can also separate your feet, slightly narrower than your shoulders, and put your hands together in front of or behind your abdomen.

Morning meeting requirements: male staff should keep their feet apart, slightly narrower than their shoulders, and put their hands together behind their backs in addition to maintaining a correct standing posture; Female employees have their legs together, their toes are V-shaped, and their hands are put together in front of their abdomen.

General etiquette

Shake hands:

Shaking hands is one of the most common etiquette in our daily work. Do you know the basic etiquette of shaking hands? When shaking hands, the order of reaching out is superior first, master first, elder first and lady first. The handshake time is generally 2, 3 seconds or 4, 5 seconds. Don't shake hands too hard or not. Smile at each other.

bow

Bowing is also a common courtesy to show respect, respect and gratitude. When bowing, you should sincerely express your gratitude and respect to each other, which will be reflected in your actions and leave a sincere and true impression on each other.

Say hello to ...

Polite language

When guests visit or meet strangers, we should use polite language.

[Basic expression]

"Hello" or "Hello"

Use it for the first meeting or the first meeting of the day. You can use "good morning" and "good morning" in the morning (before ten o'clock) and "hello" or "hello" at other times.

"Welcome" or "Hello"

The receptionist will use it when she sees a guest visiting.

"Excuse me, could you tell me ..."

Use it when waiting for guests. Gentle and polite.

"Thank you for waiting."

No matter how long the guests wait, they should apologize to them.

"Please, please ..."

This language should be used when guests need to register or go through other formalities.

"Sorry to bother you ..."

When it is necessary to interrupt guests or other people's conversation, pay attention to the gentle tone and low volume.

"Thank you" or "Thank you very much"

We should thank others for their help and support.

"Goodbye" or "Welcome again"

Use when guests leave or leave safely.

[common language]

Do you pay attention to using the following languages in your daily work?

1, please 2, sorry 3, trouble 4, bother 5, bother.

6. all right. It's eight. Clear 9. Are you 10, Mr. or Miss X?

1 1, the manager or supervisor of X 2, the father or mother of your company 13, XX (called other people's parents).

14, hello 15, welcome 16, may I ask … 17, who's calling?

18, please wait (wait) 19, sorry ... 20, nothing, 2 1, you're welcome.

22. Nice to meet you. Please advise. 24. Thank you. Please take care of me.

I really appreciate it． Goodbye (goodbye)

Telephone etiquette

Four basic principles of answering the phone

1. Answer the phone within three rings.

2. Prepare a pen and paper by the phone for recording.

3. Confirm the time, place, objects and events recorded.

4. Tell the other person your name.

Matters needing attention in the basic terms of the order:

1. Pick up the receiver and say your name "Hello, Hotel Department" (straight line) and "Hello Department" (extension).

When the phone above rings, "Thank you for waiting, this is the department". Pick it up within three bells.

Have a pen and paper by the phone to remember this employment.

When answering the phone, don't answer with "Hello-".

The volume is moderate, not too high

Tell each other your name.

2. Confirm the other person's "Hello, sir!"

"Thank you for your concern" and so on must be confirmed to the other party.

If the guest wants to express his gratitude.

3. Listen to the other person's answers such as "Yes", "Yes", "Clear" and "Understand", and take notes if necessary. Don't digress when you speak.

4. Confirm "Please repeat" and "See you at 9 o'clock tomorrow." Wait, confirm the time, place, object and reason. If there are rumors, be sure to record the time of the call and who left the message.

5. Concluding remarks: "Clear", "Please rest assured ……", "I will certainly convey", "Thank you", "Goodbye" and so on.

6. Put it back on the phone and listen to Jane. Wait for the other person to put it down and then gently put it back on the phone.

focus

1, carefully record.

Step 2 use polite language

3. Be concise when you make a phone call.

4. Pay attention to important words such as time, place, reason and number.

5. Avoid using technical terms or abbreviations that the other party can't understand on the phone.

6, pay attention to the speed should not be too fast.

7. Answer the wrong number politely and ask the other party to reconfirm the phone number.

Call:

Matters needing attention in basic terms of order

1. Prepare to confirm the name and telephone number of the caller.

Prepare what to say, the order of speech, and the materials and documents needed.

Make clear the purpose of the call

2. Greet and say your name "Hello! I'm from the hotel department. Be sure to say your name. Speak politely.

3. Confirm the caller "Is Mr. ╳ ╳ ╳ ╳ in this department?" "Please, I want to call Mr." "Hello! I'm calling from the hotel department. I have to confirm each other. If you contact the person you are looking for, you should say hello again.

4. Telephone content "I called today to ask you about ╳ ╳ ╳ ╳ ╳ ╳ ╳ ╳ ╳ ╳ ╳ ╳.

Time, place, figures, etc. Can accurately convey, and then can summarize the main points of the content.

The closing remarks such as "Thank you", "Thank you" and "Please go ahead" are sincere and kind.

6. Put the phone back, and the other party will put it down and then gently put it back.

focus

1. Consider the calling time (whether it is convenient for the other party at this time).

2, pay attention to confirm each other's phone number, unit, name, so as not to make a mistake.

3, ready to use the information, documents, etc.

4. The content of the speech should be orderly, concise and clear.

5, pay attention to the call time, should not be too long.

6. Use polite language.

7. External noise or whisper will not be transmitted to the mobile phone.

8. Avoid personal calls.

Note: When making a call, in case of disconnection or interruption, the calling party should redial.

General procedures for receiving guests

1, when guests visit

Use language

"Hello!" "Good morning!" "Welcome" and so on.

Processing mode

Stand up at once. Look at each other, smile, shake hands or bow.

Step 2 ask the guest's name

Use language

"Who are you, please ..." "May I have your name, please? Who are you looking for? " wait for

Processing mode

You must confirm the name of the visitor. If you receive the guest's business card, you should repeat that you are Mr. X Company. "

3. Handling of causes

Use language

When present: say "please wait a moment" to the guests.

In absence:

"I'm sorry, he just went out on business. Can you please find someone else or leave a message? " wait for

Processing mode

Contact the person the guest is looking for as soon as possible.

If the person the guest is looking for is not here, ask the guest if he needs to leave a message or convey it, and make a record.

Step 4 guide the way

Use language

"Please wait in the conference room, and Mr. XX will come right away."

"This way, please" and so on.

Processing mode

Guide the way 2 or 3 steps ahead of the guest on the left, and let the guest walk in the middle of the road.

Step 5 send tea

Use language

"Please", "Please enjoy your meal" and so on.

Processing mode

Keep the tea set clean

Put it down gently

Salute and quit.

6. See the guests off

Use language

"Welcome to come again next time"

"Goodbye" or "Goodbye"

Thank you very much and so on.

Processing mode

Show respect and gratitude to the guests.

Wave or bow when saying goodbye.

7. After meeting the interviewer, you should stand up (hand in your business card for the first time) and say hello to him.

8. If you meet the interviewer's boss, you should take the initiative to stand up (hand over your business card) to say hello to him and start the conversation again.

9. The talks will be concluded as soon as possible within the scheduled time.

10. When you leave, you should say goodbye to the interviewee.

1 1. Be careful not to speak loudly during the conversation.

Office etiquette application

In the office of the company, when receiving guests and negotiating business, there are many occasions where the following etiquette is needed. If you can master it, your work will become more comfortable and smooth, and customers will feel at home.

guide

1, when leading the way in the corridor

A, should walk in front of the guests left 2, 3 steps.

B. The guide walks on the left side of the corridor and lets the guests walk in the middle of the road.

Keep pace with the guests.

D, pay attention to the guests when leading the way, and make some introductions appropriately.

2. When leading the way in the stairwell

Let the guests go straight (right) and the tour guide go left.

3. Pay attention to guide and remind guests on the way.

Use gestures when turning or where there are stairs to remind guests "This way, please" or "Watch the stairs".

Open order

1, when opening the door.

First, knock on the door, open the door, hold the door handle, stand by and open the door, say "come in" to the guests and salute.

B After entering the room, gently close the door with your right hand.

C. Ask the guests to sit down and leave quietly. At this time, you can use languages such as "Please wait".

2. When opening the door inward

A, after knocking at the door, enter the room first.

B, sideways, hold the door handle, say "come in" to the guests and salute.

C, after gently closing the door, please sit down and quietly quit.

Take the elevator

1. There is no one else in the elevator.

A. Before the guest enters the elevator, press and hold the "On" button. At this time, please enter the elevator again.

B if you arrive at the lobby, press and hold the "On" button and ask the guests to get off first.

2. When someone is in the elevator

Priority should be given to guests and bosses from top to bottom.

3. In the elevator

A, people who get on the elevator first should stand at the back, so as not to hinder others from taking the elevator.

B, don't talk loudly or laugh and make noise in the elevator.

C. When there are many people in the elevator, the last person should stand facing the elevator door.

Office regulations

Smoking, drinking tea, reading newspapers and chatting are strictly prohibited in the office.

Noteworthy office details

1. Enter someone else's office

You must knock before you go in.

When the door is open or there is no door, you should say hello first, such as "hello" and "excuse me" before entering.

Step 2 take a message

Don't whisper when sending a message, just sign the message when you want to use it.

When sending a message to a guest, don't say it directly. Tell the guest the main points of the matter and the guest will contact the person who is sent directly.

When quitting, quit in the order of boss and guest.

3. The arrival of the boss in the negotiation

You must stand up and introduce your boss to the guests.

Briefly report the meeting to the boss, and then restart the meeting.

Office order

1, preparation before going to work

Before going to work, you should fully calculate the time to ensure punctual attendance. As a social person and a hotel employee, he should appear in society and company with civilized behavior.

If you are likely to be absent or late, you should contact your superiors in advance (preferably one day in advance).

Plan the work content of the day.

2. Working hours

(1) in the office

Don't talk in private, whisper to each other.

The desk should be kept clean, and the office supplies should be kept tidy.

Throw yourself into the day's work with a full working attitude.

When leaving your seat, write down the place, time and work content on the message board so that others can arrange their work (confidential documents, bills, cash and valuables should be stored before leaving your seat).

When you leave your seat, clear the countertop and put the chair back under the table.

(2) In corridors, stairs and elevators

When walking, stretch your shoulders and don't bend or hunch over.

Don't run in an emergency, go quickly.

According to the principle of right-hand traffic, you should take the initiative to give way when you meet someone coming from the opposite side.

When guests can't find the department they want to go to, they should take the initiative to guide them.

Provide correct guidance for guests in the elevator.

3. Lunch

Lunch time is.

Don't leave work early for dinner.

In the canteen, be polite and queue orderly.

Don't waste food, pay attention to economy.

Keep your seat clean after eating.

4. In the bathroom, tea room and lounge

Wait a little longer before work and after lunch. Be careful not to influence others and be polite to each other.

Wash basin cabinets should be kept clean after use.

Don't forget to turn off the taps in the bathroom and tea room to avoid wasting. If you find that the faucet is not turned off, you should turn it off actively.

Pay attention to keep the bathroom, tea room and lounge clean and hygienic.

Step 5 get off work

Write down the work to be handled the next day before leaving work to facilitate the next day's work.

Tidy up the items and documents on the desk (confidential documents, bills and valuables should be properly kept)

After leaving the company, everyone should remember that he is a hotel employee, and everything he goes out represents the image of the hotel.

Establish good interpersonal relationships

Establishing a good interpersonal relationship between the same things for a reason is the basic guarantee for the normal and smooth work. Therefore, we need to pay attention to the following points:

1, punctuality

A person who is not punctual and keeps his appointment is often not trusted by others.

2. Respect superiors and old colleagues.

When talking to superiors and old colleagues, you should be measured and not too casual.

3. Distinguish between public and private.

It is forbidden to make personal phone calls at work, and it is forbidden to take public property for yourself or take it home for use.

4. Strengthen communication.

Work should be proactive, and colleagues should exchange needed goods and cooperate with each other.

5. Don't shirk your responsibilities.

If you make a mistake, you should take the initiative to admit and correct it, and you can't shirk your responsibility.

6. A serious attitude

Neglect is often caused by inadequate preparation and thinking. If there is something difficult to grasp, it is necessary to reconfirm.

How to be a subordinate trusted by superiors

1, grasp the superior-subordinate relationship

The normal operation of the company is maintained by uploading and issuing orders, and the normal relationship between the leader and the led should be maintained between the superior and the subordinate.

2, the unknown situation should follow the instructions of the superior.

When you encounter things that you can't handle and are difficult to judge in your work, you should take the initiative to report to your superiors and obey your instructions.

3. Don't argue with your superiors.

When assigning work, superiors should adopt a modest attitude and listen carefully.

Step 4 ask for advice

Accepting suggestions can enhance mutual trust.

5. Don't talk about others behind their backs

It is shameful to speak ill of others behind their backs to show their low personality.

Carry forward team spirit

The smooth development of the cause depends not only on the individual efforts and struggles of each employee, but also on the collective strength. Giving full play to team spirit, mutual cooperation and mutual support is of great significance to the development of hotels.

So have you done the following?

Greetings should be warm and sincere.

Answer clearly.

Handle things correctly and quickly.

Distinguish between public and private at work.

Listening to the opinions of superiors is more important than your own judgment.

Superior arrangement, should strive for preemptive.

I don't know what kind of welcome etiquette you want, but I gave you the welcome etiquette of the hotel. I hope it is more or less useful to you.