Xinzhongbei Technology Co., Ltd. Xinzhongbei Commercial Call Center Products and Services

Professional customer service hotline consultation acceptance service

Specialized complaint handling service

Pick-up service after work on enterprise special line

Traffic peak overflow acceptance service

Product reservation consulting service

Fast information inquiry service

Database management service

Second, outbound services.

Telemarketing: Use the rich marketing experience and perfect database system of New North China Representative to promote products and services for enterprises. So as to reduce marketing costs for enterprises and maximize profits.

Telephone survey: one of the best ways to provide telephone survey services and market survey activities for enterprises.

Customer care service: According to the characteristics and needs of customers, traffic representatives pay regular visits to customers to improve customer satisfaction and obtain more market demand information.

Telephone tracking service: inquire and track the goods delivered by logistics by telephone.

Customer information improvement service: pay a return visit to new customers and provide relevant information and necessary materials at night.

Third, consulting services.

Call center design and planning

Site management consultation

Human resource consultation

Telephone sales consultant consultation

Call center operation trusteeship

System development outsourcing service

Fourth, call center training.

Call center service concept

Special quality of call center

Call center organizational structure

Call Center Operation Management Process and System

Call center risk control capability

Call center management problem solving ability

Call center execution

Comprehensive elements of professional managers

Five, human resources outsourcing services

Recruitment: Xinhua North China cooperates with universities all over the country to provide enterprises with professional call center operation and management talents, customer service talents and telemarketing talents.

Personnel affiliation and payroll

Directional recruitment and training of talents

Six, seat space rental

Xinzhongbei Commercial Call Center has established call center rooms in Hangzhou, Fuzhou, Haikou, Nanjing and Nanning, with a total number of physical seats of 1.400, complete infrastructure, complete communication lines, generator room and power generation equipment. The platform seats are fully equipped and can be used immediately without redecorating. The call center computer rooms around the country have convenient transportation, multi-way buses go directly to the company, and parking is convenient. According to the customer's requirements, you can rent the supporting lines, equipment and personnel of the venue.

Seven, call center construction outsourcing

100 physical seat call center, 15 days can be built and used.