What do you mean, Tmall comes to get something?

Tmall Pick-up means that you can choose the return form and pick-up on Tmall platform, and the rookie will package the user's pick-up form and send it to the rookie partner. The rookie partner will send staff to provide the parcel service for the user within the specified time, and the user will have to pay the delivery fee.

Suitable for furniture, outdoor sports equipment, etc. (sofas, beds, toilets, treadmills, bicycles, cribs, large toys, etc.) Pick up big items at home.

There are 30 cities that have opened door-to-door pickup of overdue materials: Shanghai, Beijing, Guangzhou, Shenzhen, Hangzhou, Nanjing, Suzhou, Wuxi, Tianjin, Ningbo, Zhengzhou, Chongqing, Wuhan, Chengdu, Changsha, xi, Wenzhou, Fuzhou, Hefei, Dongguan, Qingdao, Shenyang, Nanchang, Jinan, Jinhua, Foshan, Quanzhou and Shijiazhuang.

Users can choose to pick up the goods at home when opening Tmall/Taobao APP, and fill in according to the system requirements. After the system prompts that the order is successful, the courier will pick up the goods at home within the scheduled time. If users have any questions about online pickup, they can call the rookie hotline 400 1-787-878 ext. 1.

References:

Taobao. Com- what is the pick-up of big pieces?