Travel company work summary

"Honesty and credibility" is the most basic requirement for travel agency operations. In the past few years, our company has deeply felt the importance of honesty and credibility as a service industry, and we have worked hard to achieve this. Below is the "Summary of Travel Company Work" that I compiled for you. This content is provided as a reference for everyone. Hope this helps. Please pay attention!!! Summary of the work of the tourism company (1)

Under the guidance of the Municipal Tourism Bureau, our bureau unified its thinking, united sincerely, worked hard, pioneered and innovated, and successfully completed the tasks set at the beginning of the year We have formulated the mission goals to achieve the city's tourism development target plan, and the tourism economy continues to maintain a good momentum of accelerating development. The main work of this year is summarized as follows:

Summary of the tourism company’s work throughout the year Dear leaders and all staff and comrades:

Tomorrow is the New Year’s Day of XX. After New Year's Day, the Chinese people's traditional festival - the Spring Festival will usher in. On the eve of the two festivals, the company held a meeting of all employees to gather together to bid farewell to the old year, welcome the new year, and celebrate the festive season. First of all, on behalf of the company's board of directors, I would like to wish all the leaders and all employees who came to participate in the celebration a happy new year, and wish everyone good luck and happiness in the New Year and Spring Festival, and a happy family.

Looking back on the company's work throughout the year of XX, we can summarize it as follows: Under the correct leadership of the board of directors, all employees are united and work hard to make xx tourism more prosperous and fruitful. The economic, social and environmental benefits have been comprehensively improved, showing a prosperous scene, which is very encouraging. In XX, the scenic spot received XX domestic and foreign tourists. The company's annual operating income and realized profits and taxes have increased significantly compared with XX, making due contributions to local social and economic development and fiscal revenue growth.

1. Innovative thinking bears fruit

In XX, the company's board of directors was guided by innovative ideas and aimed at the development of scenic spots. XX began to gradually transform from a pure sightseeing scenic spot to a resort scenic spot. , a new tour line has been opened, and new products and projects are under intensive preparation. Further strengthen the infrastructure construction of scenic spots, improve the overall service level, and enhance the comprehensive competitiveness of scenic spots. The projects constructed in XX include: Lotus Resort Hotel, xx thousand square meters of xx Huixian Temple, the third trailer-type ropeway across the Hantai River, and a tourist line connecting the scenic spots with the upper and lower four-lane expressways. The cumulative investment in construction funds is xx.

2. The cultural industry is in the ascendant and cultural activities are rich and colorful

The xx tourist attraction was rated as a 5a-level tourist attraction by the National Tourism Administration in XX, and was approved as a national cultural industry by the Ministry of Culture base. In XX, inspired by the spirit of the Third Plenary Session of the 18th Central Committee of the Communist Party of China, cultural activities and cultural industries in scenic spots showed a momentum of prosperity and vigorous development.

1. From January 1st to 5th of XX, and from July 10th to 15th of XX, our company cooperated with China Photographers Magazine to hold two XX International Photography Weeks. Each event attracts hundreds of Chinese and foreign photographers to actively participate. In the future, the International Photography Week activities will continue to be held, and after several years of hard work, we will strive to build this cultural event into a xx tourism culture brand and go global.

2. In terms of the development of the cultural industry, the xx scenic spot also developed rapidly and achieved good results in XX. The Desert Art Palace was put into use as the cultural and art palace of the scenic spot. In XX, the scenic spot performed the traditional play "Ordos Wedding" more than x times and received nearly x million tourists.

3. Strengthen the construction of the workforce, increase employee wages and benefits, and enhance corporate cohesion

In order to adapt to the booming development of xx tourism, the company's board of directors attaches great importance to the construction of the workforce and has taken A series of proactive measures.

1. Due to the increase in service projects in scenic spots and the expansion of the scope of activities, enterprises have greater demand for the number of employees, providing more jobs for the society. In XX, the company added more than x employees. Among them, more than x people are recruited from college and technical secondary schools, and more than x people are recruited from Xing'an League. After training and training, some employees have taken leadership positions as heads of company departments.

2. In XX, based on the growth of its own economic strength, the company significantly increased the salary and living welfare levels of its employees, with an average increase of x yuan per person per month.

To this end, the company has increased employee salary expenditure by x million yuan throughout the year, and the company has invested another x million yuan in employee rewards, benefits, medical insurance, and organizing employee travel. The company's development results have been brought to every employee, which is of great significance It stimulates employees' work enthusiasm and enhances the cohesion of the company.

3. Strengthen employee quality training and improve employee service awareness and business skills. The company uses various forms to provide employees with ideological and moral training, cultural knowledge and other aspects to improve employees' awareness of public morality and professional ethics. In XX, the company established a library, reading room, gym and table tennis room for employees, and purchased thousands of excellent books, enriching employees' spare time life and ensuring employees' physical and mental health.

4. During the entire year of work in XX, many advanced collectives and outstanding individuals with outstanding achievements emerged in various departments of the company. Today there will be x advanced collectives and x advanced individuals to be commended and rewarded. For the development of the company, they study hard, work diligently, and make extraordinary contributions in ordinary positions. They are role models and role models for everyone to learn from.

4. Be modest and prudent, guard against arrogance and impetuosity, and continue to work hard and make progress

Everyone still firmly remembers that the company’s future development goals are achieved through the collective efforts of all employees. Efforts will be made to build the xx scenic spot into a green, environmentally friendly, energy-saving and low-carbon natural ecological tourism area, realize the transformation of the scenic spot from a sightseeing to a leisure and vacation scenic spot, and become a tourist destination chosen by domestic and foreign tourists. To this end, the company's overall deployment of work in XX has the following aspects:

1. Continue to increase management and investment efforts, and strive to complete the completion and use of major infrastructure and service projects as soon as possible.

2. Implement the spirit of the Third Plenary Session of the 18th CPC Central Committee and accelerate the construction of cultural industries in scenic spots. Accelerate the development of the cultural industry and strive to turn it into a new economic growth point in the scenic spot.

3. Further strengthen the construction of the workforce and do a good job in employee recruitment in XX. Employees must be widely recruited from the society, focusing on recruiting college graduates and local migrant workers in Daqi.

4. In the new year, the company should strengthen its leadership in creating 5a-level scenic spots, ensure sound organizational structure, sound rules and regulations, and make 5a construction a long-term and normal task.

5. Continue to strengthen the internal management of the company, improve the living environment of employees, increase the level of wages and benefits, and build the company into an enterprise that is envied by everyone in the society. Through our unremitting efforts, the company's economic benefits will become better and better. The company will continue to improve the living environment of employees based on the growth of the company's economic strength, increase the living welfare benefits and salary levels of each employee, and increase employee training to create a good development environment for employees. Summary of the work of the tourism company (2)

In 20xx, under the correct leadership of Chairman Zhu xx, the company united sincerely, worked hard, and successfully completed various task indicators. The work of Hemei Travel Agency Co., Ltd. in 20xx is summarized as follows:

1. Completion of task indicators

In 20xx, our agency received 33,866 group visits, an increase of 39.2% over the previous year. %; the operating income this year was 3.729 million yuan, an increase of 2.75% compared with 2011; the profit for the whole year was 36,000 yuan, an increase of 36.9% compared with 20xx. This year, the company strictly implemented the financial plan issued by Mr. Zhu at the beginning of the year, and the cost-saving measures were effective and the results were significant; under Mr. Zhu's unified deployment, the company successfully completed the "Practice the Scientific Outlook on Development" activities and continued to carry out the work of creating a four-star travel agency. ; There were no production safety accidents throughout the year. The company was politically united and ideologically stable, and completed various tasks assigned by leaders at all levels. In 20xx, the company successfully passed the assessment and won the honorary title of "Consumer Trustworthy Unit".

2. Main practices and experiences

(1) Focusing on “one goal”, all employees are dedicated and dedicated

Since this year, in the face of international and domestic Against the background of a weak economy, the convening of the 18th National Congress of the Communist Party of China, and the frequent occurrence of tourism safety accidents, we have responded to the ever-changing situation by remaining unchanged, strengthening our confidence, and rising to the challenge, achieving an increase in tourist groupings throughout the year. Receive visitors, achieve the goal of increasing operating income, adhere to the scientific concept of development, strengthen internal management, optimize the tourism environment, grasp market trends, vigorously publicize and promote, strive to improve the management level and brand awareness of our company, and all work is closely centered around economic benefits. And unfold. In order to achieve this goal, the staff of the Sales Department, Tour Guide Department, and Planning and Regulation Department have worked harder than in previous years. Due to the increase in the number of group tours this year, the company's employees are working hard on the front line and are often overloaded during the peak season in March and April. We have to face mental pressure from all aspects of society, but everyone always focuses on the overall situation, withstands the pressure, adheres to principles, and ensures the maximization of economic benefits; the work of the Finance Department is also extremely heavy. While responsible for normal financial work, They also had to undertake a lot of work such as paying taxes and collecting checks, but they overcame difficulties and stuck to their posts conscientiously. They completed their jobs with high standards, strict requirements, high quality, and no errors; due to the strong extroversion of the development company, ,

It involves a wide range of work and the staff is extremely hard, but everyone has no complaints, proactively solves problems for the company, and completes their respective tasks excellently. In short, the successful completion of this year's income target depends on Every employee is able to endure hardships and fight, thanks to everyone’s dedication to their work.

(2) Seriously study the spirit of the "18th National Congress" and enhance the political literacy of the company

1. Be consistent with leadership decisions in thoughts and actions. To do a good job in team building and form work synergy, we take strengthening the unity of the team as the starting point, strictly abide by the management work process, adhere to the principle of democratic centralism, base on the overall situation, be diligent in communication, division of labor and cooperation, ensuring the high efficiency of leadership work; in accordance with the superiors The unified deployment of the competent departments, careful organization, and solid advancement have better completed the content of the "Practical Scientific Outlook on Development" and inspired the company to work together and strive for first-class work; through the implementation of the spirit of the "18th National Congress" Study hard, do relevant publicity conscientiously, take the lead, adhere to the democratic life meeting system, improve employees' overall awareness and political quality, and ensure smooth leadership decision-making and unity and stability.

2. Operation and management should be consistent with annual goals. According to the spirit of Mr. Zhu’s working meeting at the beginning of the year, the "2012 Operation and Management Plan" was formulated, and company meetings were held at the appropriate time. Each employee had a clear division of labor, assigned responsibilities to each person, and worked together to complete the business and management goals; in response to Mr. Zhu's call to increase revenue and reduce expenditure, Establish the idea of ??"living a tight life" and control all expenditures within the planned scope;

(3) Strive to achieve "three combinations" and carry out all work in an orderly manner

1. Combining employee training with internal management. As the company gradually improves and matures its employee training system, on the basis of adhering to regular quality assessment, we include employees' self-learning, style and discipline, work effectiveness, service awareness, revenue increase and expenditure reduction and other tasks into the assessment scope, highlighting The management is detailed and humanized, with level-by-level assessments, strict rewards and punishments, and mechanisms to urge employees to continuously learn, self-control, and self-improve. Good results have been achieved through the implementation of training and assessment: first, employees’ professional capabilities, service levels, and etiquette have been improved; second, employees’ awareness of compliance with laws and regulations has been strengthened; third, management’s innovation motivation and work enthusiasm have been activated , improved the independent thinking ability and independent management ability of the backbone, thus effectively improving the company's comprehensive management level.

2. Combination of government leadership and independent marketing. Through policy analysis and tourism market research, this year we have formulated a marketing strategy that combines government leadership with independent marketing, comprehensively grasping the key points, flexibly publicizing, and striving for practical results. For example: a special train for "Hong Kong and Macao Tour" will be organized at the end of this year. Practice has proved that adopting a publicity method that combines government leadership with independent marketing not only achieves the goal of spending less and doing more, but also improves the effectiveness and pertinence of publicity activities.

3. Combine soft environment construction with hardware construction.

In order to speed up the upgrading of our company, we adhere to the principle of paying equal attention to software and hardware construction, focusing on tourism service management with one hand and company environment construction with the other. Through training and other methods, we will strengthen the comprehensive quality of tour guides and improve the tour guide level to achieve humanized, standardized and detailed services, thereby improving the overall taste of the travel agency. In addition, the company also purchased a large amount of hardware this year to optimize the company's office environment and reception environment to enhance its corporate image.

3. Existing Problems

Looking back on the work of the year, while summarizing the achievements, we are also clearly aware that: we still have many shortcomings in terms of service level and service quality. Where satisfaction is achieved, etiquette and politeness need to be further standardized, service standards should be higher, and problems such as emotional work and lack of professional identity need to be overcome. In actual work, attention should be paid to honing will and character, strengthening psychological quality, and improving moral cultivation. Handle various emergencies with a rational attitude, improve adaptability and psychological endurance, and maintain the image of the window with a more positive attitude; in terms of tourism safety, the company needs to further improve its rescue organizations, mechanisms and measures to deal with emergencies. Improvement; In addition, companies need to strengthen the ideological work of employees, care about employees' work, and take into account employees' family life.

4. Focus of work in 20xx

In 20xx, we will focus on the company’s upgrading and upgrading, accelerate the implementation of the creation of a four-star travel agency, and take the creation as the guide. Adhere to the principle of paying equal attention to software construction and hardware construction, comprehensively optimize the company environment, improve corporate facilities, improve corporate management level and tourism taste; be market-oriented, grasp trends, look for opportunities, vigorously market, develop the market in various forms, and achieve mutual benefit and Based on the principle of mutual development, we will build a good exchange and transaction platform between scenic spots, attractions and travel agencies, further coordinate the relationship between all parties, expand the market source of customers, enhance the brand image of Hemei Tourism, and promote the sustainable development of Hemei Travel Agency; firmly Establish the concepts of "talents are the first resource" and "employees first", care for employees' lives, solve employees' sufferings, and provide employees with an excellent learning, working and development environment. Combined with the actual situation and the particularity of work, we will make vigorous efforts in various forms We should do a good job in employee training, improve the comprehensive quality of cadres and employees, create a strong team with good quality and image, strong professional skills and high cultural accomplishment, and enhance the core competitiveness of the scenic spot.

In short, in 20xx, under the correct leadership of Mr. Zhu, with the guidance and help of relevant departments and other peer elites, and through the unremitting efforts of all our staff, we adapted to the good situation of tourism this year and successfully completed it. various work objectives. In 20xx, we will use higher morale and fuller enthusiasm to invigorate our spirits and energy, seize opportunities, meet challenges, and make due contributions to the development of Hemei Travel Agency to reach new heights. Summary of the work of travel companies (3)

1. Honesty, credibility, and courage to take responsibility

As the most basic requirement for travel agency operations, our company has deeply understood in the past few years We feel the importance of honesty and credibility as a service industry, and we strive to achieve this. We will not relax our strict requirements on ourselves in the future. In the tourism business, we will, as always, insist on not shirking responsibility when it arises, having the courage to take responsibility, not causing trouble for tour groups, building bridges of friendship with integrity, and consolidating connections and business cooperation.

2. Tourism service quality has been effectively supervised and inspected

Enterprises have formulated a series of tourism service quality standards based on their actual operations and with reference to relevant policies and regulations on tourism enterprise service standards. : Including reception standards for door-to-door guests, reception standards for telephone consultation services, and express standards for contract signing; please keep this mark when reprinting. Quality return visit system, civilized service standards for tour guides, and civilized tourist conventions, etc., supervise the quality of tourism services from every aspect, strengthen effective communication with tourists, and at the same time promote the concept of civilized tourism everywhere, so that the quality of tourism services can be improved Improve the transformation of one party's obligations into the rights of both parties, and change passiveness into activeness.

3. Steady development of local tourism reception business

To display Lianyungang’s good tourism resources, spread Lianyungang’s profound tourism culture, and make more foreign tourists like Lianyungang. Coming to Lianyungang has enabled Lianyungang's tourism economy to flourish. To this end, our company has actively gone out of the house to conduct promotions outside the province many times, and closely contacted local tourism companies to organize tourists to travel to our city.

4. Strengthen employee business training

In terms of team building and individual guest reception, we strictly control the entry of employees in line with the principle of "better than dead", and ensure the tourism from the root The first step in service quality, while actively learning modern management concepts, taking corporate training as the focus of the entire year, conducting corporate culture training, service concept training, tourism business training, policy and regulation training, and safety awareness training every week, so that everyone can Each employee has ingrained the awareness of service, law-abiding operation, orderly competition, and safety awareness in their hearts, thereby ensuring the second level for the sustainable improvement of tourism service quality.

After several years of ups and downs, the company has successfully passed the start-up cultivation period. As 2014 approaches, the company will smoothly enter the growth period. With the further improvement of the corporate system and services With the further scientific standardization of standards, as the company's visibility and reputation continue to increase, the company will provide more high-quality and complete services, launch diversified and personalized products, keep pace with the times, meet the needs of tourists, and achieve corporate development goals. Become a pioneer in high-quality tourism service quality and a pioneer in modern tourism enterprises.

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