A Hangzhou Bentley owner parked his car at a 4S store for 22 days and was charged a parking fee of 160,000 yuan. What do you think of this?

In real life, I believe many people will not have a good impression of automobile 4S stores. In everyone's ideology, they will think that this is a black shop, and they will do anything to obtain profits. In fact, we can’t blame everyone for this result. They can only blame themselves, because they did not cherish the trust of their customers and made some behaviors that made customers very sad, so this result occurred. This is not the first time a similar behavior has occurred at the Bentley 4S store in Hangzhou. After parking in the store for 22 days, I was charged a parking fee of 160,000 yuan. I believe that many people would never dare to think of such a figure. But the result is that it did happen. I personally think this incident is very nonsense and lawless. It is completely deceiving consumers, so this behavior must be punished with the severest punishment. Only in this way can people be happy. Of course, there may be an unknown side to this, and we can actually understand their charging requirements, but it seems a bit excessive for the lion to open his mouth like this. So what is the correct way for businesses to deal with this situation? Let’s take a brief look at it together.

The first thing is to inform in advance. There is a saying that explaining something in advance is called professionalism, but explaining it afterward is called quibbling. Therefore, if there is a similar situation, we must inform the customer of the relevant matters in advance. As customers, they have the right to know, and they are also obliged to inform them of this content.

Secondly, publicize the charging items. Since it is a business place, naturally all its business items and related charges should be made public. Only in this way can everyone know, so if we want to receive this fee, then we must publicize the relevant content in advance.

If we have these two points, then we have a rationale. In the final dispute process, we can also be more reasonable and persuasive.