Introduction to the responsibilities of operation management department

The scope of work, tasks and responsibilities that this position must undertake. Duty-bound responsibility. The following is the introduction of the responsibilities of the operation management department that I sorted out for you, for reference only, and I hope it will help you.

Introduction to the responsibilities of the Operation Management Department 1 (i) Responsibilities of the operation supervisor:

1, carefully patrol the floors every day according to the requirements of the patrol site, and make patrol records of safety, hygiene and environment.

2. You must be with the factory director and shop assistant every day.

Communication, communication, to promote the implementation of the requirements of the mall in place. At the same time, pay attention to collect the information of operation, management, home and building materials market, and report it to the competent leader together with your own ideas after recording and sorting out.

3. Cooperate with the operation manager to do a good job in store management and data statistics.

4. Receive complaints from merchants and after-sales service customers, make detailed records, and handle them in time. If they can't handle it at the moment, explain the reasons to the after-sales service department and cooperate with the after-sales department to handle it.

5. Participate in business analysis meetings and cooperate with the activities of planning and after-sales service departments.

6. Coordinate and handle the working relationship of the floor property department to ensure the smooth operation of the floor.

7. Cooperate with the work of China Merchants Department and collect various fees such as venue rent in full and on time.

8. Complete other tasks assigned by superior leaders.

(II) Responsibilities of the operation manager:

1. Formulate relevant rules and regulations on the operation and management of shopping malls, and supervise their implementation.

2. Assist in handling the procedures of site lease (signing lease agreement, collecting quality deposit, etc.). ). Assist new merchants to enter the site and go through the decoration formalities.

3. Do a good job of communication between business households to ensure a harmonious relationship between the two parties and ensure that the management measures of the mall are implemented. Timely understand the real ideas and requirements of feedback business households, and provide information for leadership decision-making.

4. Deal with related customers, manufacturers, after-sales service and other issues.

5. Cooperate with the implementation of shopping mall planning and information feedback.

6, do a good job in shopping mall safety, fire protection, electricity, health and other aspects, timely coordinate and deal with all kinds of emergencies.

7, responsible for checking the shopping mall environment, services, facilities and equipment operation, shopping mall signs, etc.

8. Hold a good business analysis meeting and bring the operation supervisor on the basis of self-study and promotion.

9. Complete other tasks assigned by superior leaders.

(III) Responsibilities of the Vice President of Operations:

1, specifically responsible for the service, safety and operation management of shopping malls.

2. Understand the market situation of the same industry, make a systematic analysis, report the operation and management situation to the general manager in time, and put forward improvement suggestions.

3. Solve major customer complaints in the mall and handle them in time according to the relevant regulations of the company.

4. Assist in daily investment promotion, tap potential merchants and improve the rental rate.

5. Responsible for assisting all kinds of commercial activities in the shopping mall, and improving the passenger flow and turnover of the shopping mall.

6. Assist the planning department to organize the implementation of the promotion plan of the mall, and ensure the brand image of the mall to be steadily improved.

7. Supervise the implementation of the unified management system of shopping malls, and supervise the contract performance, commodity sales and after-sales service of merchants.

8. Coordinate the friendly cooperation between the company and the merchants, formulate rectification measures for the opinions or suggestions put forward by the merchants, and report to the general manager in time.

9, combined with the property sector to implement specific measures to increase revenue and reduce expenditure, on the basis of not affecting the overall image of the mall to improve economic efficiency.

Introduction to the responsibilities of the Operation Management Department 2 1. Responsible for formulating the rules and regulations of the operation department, systematically planning the annual work plan, formulating standardized and standardized work processes, and supervising the implementation after approval by the general manager.

2, responsible for providing data support and special research reports for major projects.

3. Manage and coordinate the operation department to ensure the overall function of the company's operation system, and report major issues to the general manager for ruling.

4. Be responsible for organizing the formulation of the assessment system of the responsibility system of the Operation Department and the detailed rules for the implementation of the assessment work, and timely publish the monthly assessment scores.

5. Preside over the overall design scheme of the Operation Department, be responsible for the operation and investment budget scheme of the Operation Department, and organize the implementation after approval.

6. Pay close attention to the international and domestic information industry trends and trends, evaluate the impact of major information technologies, and put forward opinions and suggestions for the company to introduce advanced information technologies.

7. Responsible for reviewing all kinds of work reports submitted by various departments, evaluating work efficiency and dealing with existing problems, regularly listening to the debriefing of direct subordinates and making work evaluation.

8. Be responsible for guiding, managing and supervising the business work of subordinates in various departments, improving work quality and service attitude, and doing a good job in performance appraisal and rewards and punishments of subordinates.

9. Be responsible for organizing and improving various management systems related to professional management formulated by various departments;

10, responsible for coordinating the work of various departments and establishing an effective team cooperation mechanism;

1 1. Maintain and develop foreign relations in all aspects; Manage and motivate the performance of subordinate departments;

12, responsible to the general manager.

Introduction to the responsibilities of the Operation Management Department 3 1. Preside over the overall work of the market development department and be responsible for the market development of enterprises;

2, presided over the preparation of department work plan, organize department personnel to implement as planned;

3, check the implementation of the plan to ensure the full implementation of the plan;

4, responsible for the preparation of market expansion plan, responsible for summarizing market information, comprehensive analysis of the project, come up with feasible suggestions for project expansion;

5. Be responsible for contacting relevant units to consolidate and expand customer resources;

6, responsible for organizing the overall control of project development;

7. Negotiate and sign the service provider's contract;

8. Responsible for collecting and summarizing project management information, establishing project information base, and agreeing with merchants to enter data in the background management system;

9. Be responsible for using the resources of the department, tracking the implementation of the project, comprehensively evaluating the project, and managing and assessing the personnel of the department;

10, responsible for the counterpart management of operators;

1 1. Evaluate direct reports and assist in formulating and implementing performance improvement plans.

12. Complete other tasks assigned by the leaders.

Introduction to the responsibilities of the Operation Management Department 4 1. Responsible for collecting market information and reporting market trends;

2, responsible for the development and maintenance of market service channels;

3. Responsible for the development and maintenance of offline customers;

4. Complete personal business assessment;

5. Be responsible for collecting project-related data and communicating with operators' landing personnel under the arrangement of the company;

6. Complete other tasks assigned by the department head.

Operation Management Department Department Responsibilities Introduction 5 Responsibilities Description:

1. Responsible for implementing the company's various management systems, establishing and improving the center's various system processes and guidelines, and supervising their implementation;

2. Be responsible for being familiar with the thoughts of the center staff, the safe operation of the equipment and customer complaints, and grasp the initiative of the work;

3. Responsible for establishing service system, formulating service standards and supervising service quality;

4. Be responsible for the overall coordination of project operation, prepare manuals and supervise the standardized operation of the project;

5. Responsible for collecting and analyzing tourists' opinions, improving park business and improving service quality;

6. Responsible for the operation of amusement facilities in the park and the management of operators, to ensure that amusement facilities strictly abide by relevant regulations and ensure safe operation;

7. Responsible for the daily management of this department;

8. Coordinate with ministers of various departments.

Requirements:

1. College degree or above (bachelor degree is preferred), major in tourism management and other related fields;

At least 2.2 years working experience in the same position;

3. Strong leadership skills, judgment and decision-making skills, interpersonal skills, communication skills, influence, planning and execution skills;

4 familiar with the basic knowledge of law, familiar with the safety, security, confidentiality, testing and other related knowledge of tourism enterprises;

5. Good communication, coordination and analysis skills, rigorous work and strong sense of responsibility;

6. Skilled in using related office software and Excel operation.

Introduction to the responsibilities of the Operation Management Department 6 1. Preside over the overall audit work, formulate internal audit rules and regulations, standardize and streamline, formulate annual work plans, implement specific audit projects, and be responsible for organizing the implementation. At the end of the year, be responsible for summarizing the work regularly, concretely and in a planned way; Responsible for daily audit work, paying special attention to the effectiveness and legality of key audits.

2. Responsible for auditing the company's finance and related accounting units. The accounting statements of the finance department audit the financial budget and final accounts irregularly, effectively supervise the management and use of funds, timely audit the authenticity, legality and effectiveness of the increase and decrease of property and materials, and effectively and timely check the financial rules and regulations and internal control system.

3. Be responsible for organizing the completion of the economic responsibility audit of relevant personnel, effectively and truly auditing the economic responsibility of the person in charge, and effectively and timely evaluating the soundness and effectiveness of the internal control system of the enterprise.

4. Responsible for organizing special audits, auditing the implementation and final accounts of infrastructure and renovation projects, and auditing the authenticity, legality and effectiveness of financial revenues and expenditures of related projects; Effectively and timely review and supervise the implementation of various contracting methods in logistics system.

5. Other matters assigned by the leaders shall be completed as required.

Introduction to the responsibilities of the Operation Management Department 7 1. Be fully responsible for the establishment and implementation of the company's salary management and performance appraisal system and process, collect and investigate the company's salary status and salary level in the same industry, design a competitive salary system, and assess and monitor the work of the company's personnel in various positions.

2. Responsible for the design and implementation of the company's salary system, regularly sort out all kinds of salary information, analyze and plan the salary level suitable for the company, and formulate the salary distribution policy to make the salary distribution fair and reasonable; Be responsible for understanding employees' opinions on salary, and find and solve problems in time.

3. Be responsible for the establishment and implementation of the company's performance management system, and formulate a reasonable and effective assessment system according to the actual situation of the company; According to the actual work situation of each post, formulate complete and reasonable assessment indicators and standards; Responsible for following up the related matters of departmental assessment and handling all kinds of problems in assessment at any time; Responsible for the fair and reasonable use of the evaluation results.

4. Cooperate with other functional modules of the Human Resources Group, assist in training and recruitment, and assist relevant personnel in human resources planning.

5. Complete the specific tasks assigned by the leaders.