Process planning and adjustment of travel agencies

1. Registration acceptance: sign a package tour contract, collect the full amount, submit it to the finance department for entry, fill in the payment record, and organize a group.

2. Preparation (forecast) plan: make an inquiry to the destination reception agency, and prepare the team to plan the Team Reception Notice; Issue a forecast to the reception organization during the trip.

Three. Prepare settlement: 1. Prepare budget estimates, submit them to financial audit, and start operation after being signed by the general manager; 2. Fill in the loan slip with the budget table, the group contract, the confirmation letter of the land agency and the formal plan-team reception notice, which will be signed by the department manager, submitted to the financial audit and received by the general manager.

4. Booking operation: carefully implement and check the plan, and issue a "team booking form" to the ticket sellers, indicating the group number, number of people, flight (train number), ticket use time, ticket type and ticket quantity, which shall be signed by the agent. If there is any change, inform the ticketing staff in time.

V written confirmation: urge the reception agency to confirm in writing within the shortest time (8-24 hours). The key points of confirmation are: air (car, boat) ticket, room, car, settlement, etc.

6. Release the official plan: release the official plan before departure. Requirements: Officially print and affix the special seal for the plan in duplicate (one for distribution and one for retention). Supervision receipt.

Seven, choose a tour guide: explain the reception plan to the tour guide, and determine the reception focus and service direction of the team;

8. Final confirmation: check the plan with the other party 24 hours before departure and ask the other party for final confirmation. Urge the other party to give a statement.

9. Payment: Make sure that there is no objection to the quality of the team. After being reviewed by the Finance Department and approved by the General Manager, (advance payment is allowed) the group money will be remitted to the local agent account.

X. accounting: after the group trip, the account will be settled within one week. Fill in the final statement, together with the original vouchers of the budget statement in duplicate, the group contract, the confirmation letter of the land agency, the settlement statement of the land agency and the team reception notice, and submit it to the company's finance department for reimbursement;

XI。 Reservation: the department will timely enter the relevant funds of the participating units into the team expense schedule for verification. 12. archiving: sort out the original information of the team, and register and archive the team information of this month at the end of each month for reference.

Grounding dispatching workflow

I. Quotation:

Arrange the route according to the other party's inquiry and provide the corresponding price information (quotation) with the quotation sheet;

Second, the planned login:

After receiving the written forecast plan of the tour agency, record the group number, number of people, nationality, arrival/departure time and other related information in the team dynamics table of the month. In case of oral prediction by the other party, the other party must be required to make up the plan in writing, or our confirmation letter should be stamped with the special seal of the other party's business and signed by the manager, and returned as confirmation;

Third, prepare the team dynamic table:

Prepare the reception plan, and register the special requirements such as the number of people, the number of escorts, arrival and departure flights (cars), time, hotels, restaurants, scenic spots, ground pick-up agencies, time and place for picking up the group one by one in the team dynamic table;

Fourth, the plan to send:

Send the plan to all relevant units and implement it one by one.

1. housing: according to the number and requirements of the team, fax the reservation plan to the agreement hotel or the designated hotel and ask the other party to confirm it in writing. If there is any change in the number of people, please "change" it in time and fax it to the agreed hotel or the designated hotel for written confirmation; If the hotel can't receive it, it should inform the tour group in time and adjust to the same hotel after approval.

2. Car use: arrange car use according to the number of people and requirements, fax the car booking plan to the agreed team and ask the other party for written confirmation. If there is any change, make the change in time, fax it to the agreement group and ask the other party for written confirmation.

3. Dining: According to the number and requirements of the team, send the reservation plan to the restaurant by fax or telephone. If there is any change, please change it in time and fax it to the restaurant for written confirmation.

4. Ground agency: Fax the team reception notice to the appointed ground agency and ask the other party for written confirmation. If there is any change, it shall be "changed" in time, faxed to the appointed institution, and the other party shall be required to confirm in writing.

5. Return transportation: carefully implement and check the plan, issue a booking notice to the ticket seller, indicating the group number, number of people, flight (train number), ticket use time, ticket type and ticket quantity, which shall be signed by the agent. If there is any change, inform the ticketing staff in time.

Verb (short for verb) Plan confirmation:

After the implementation is completed one by one (or at the same time), prepare the reception confirmation, affix the confirmation stamp and fax it to the tour group to confirm receipt.

Compilation of budgetary estimate of intransitive verbs;

Prepare the team's budget evaluation form. Indicate the pay-as-you-go fees and purposes. Send it to the finance manager for review, fill in the loan slip and submit it to the department together with the budget slip.

After the manager reviews and signs it, and reports it to the general manager for signature, you can go to the finance department for a loan with the budget table, reception plan and loan slip.

Seven, issued a plan:

Prepare the reception plan and its attachments. The dispatcher signs and affixes the special seal for team planning. Inform the tour guide to collect the plan and accessories. Attachments include: the list provided to the agreement unit, the company statement stamped with the operation seal, the accompanying report filled out by the tour guide, the quality feedback form filled out by the tourists (accompanying them all the way), and the cash to be paid in cash. Tickets are counted face to face and signed by the tour guide.

Viii. Preparation for settlement:

Fill in the company team statement, and affix the special seal for company finance after review. Fax the statement to the tour group for collection before the team arrives.

Nine, reimbursement:

At the end of the team trip, inform the tour guide to report to the department dispatcher in time with the reception plan, accompanying report, quality feedback sheet and original bill. The dispatcher carefully examines the accompanying report filled out by the tour guide, and on this basis, fills in the summary table and final statement of tour fare, and submits them to the department manager for examination and signature, and then to the finance department for examination and signature, and then to the general manager for signature and reimbursement. In the past, when a group ended, the tour group would not feed back the tourists' suggestions to the ground agency, because it would increase the communication cost. Now you can fax tourists' suggestions directly to the ground agency through online members, and the cost can be ignored.