Shop assistant internship summary report 2 words

# Internship Report # Introduction Through the internship of a shop assistant, I deeply realized that as a qualified business person, not only a high professional level, but also a good professional quality and psychological quality are needed. Shop assistant is the most common and ordinary position in our enterprise, but as the forefront of the enterprise, it represents the overall image of our enterprise. There is no "2-word summary report of salespersons' internship" compiled for everyone, I hope it will help everyone!

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it's been almost two months since I worked as an intern in xx clothing store. From school to society, I feel that I lack product knowledge and am unfamiliar with the rules of this industry. So I began to understand the right products, and now I will summarize my internship this year as follows: In the process of sales, my feeling is that all sales are interlinked, but the products sold are different, so what should we do after mastering the product knowledge? I think I have summed up the following points during several days of internship:

1. Preparation of mental state. In the process of sales, if the salesperson has a good mental state, it will give the customer a positive, energetic and enterprising atmosphere, so this positive and enterprising mood will always affect the customer, thus making the customer feel that he has got a kind of emotional contagion, so that the customer can stay in our store for more time and always choose a suitable dress. The performance of mental state is also shown from our gfd. Only salespeople with certain etiquette knowledge can make customers feel the value of the brand, because when looking at a brand, our salespeople directly reflect our brand image, so the improvement of the quality of salespeople is also an important symbol of brand promotion. A good salesperson with a good mental state has a much greater chance of clinching a deal.

2. Physical preparation. If we have a good body, we can maintain vigorous energy and work better. During this time, the standing service in the store made me feel very tired, so I can better understand that having a good body can make us work hard better. Therefore, a strong physique is necessary for a dynamic and energetic team.

3. Preparation of professional knowledge. When I received customers, because I was unfamiliar with product knowledge, I couldn't give them a medium-sized sweater when they asked for it, because I didn't know the size of the medium. When I was in a hurry, the manager took the medium-sized clothes to the customers. After the sale, the manager told me that the sweater No.32 was small, No.34 was medium, and No.36 was large, which showed that you were such a little product knowledge. Because you can't provide him with a product that suits him. Therefore, product knowledge is crucial in sales.

4. Preparation for customers. When we know the relevant product knowledge, it is the first time that we master the sales. To improve our sales performance, we also need to know the customer's personality and dressing style. Only when we know more about the customer, we can better grasp the customer's psychology, establish a harmonious relationship with the customer, create a relaxed and leisure shopping environment, be good at listening to every word of the customer, and then analyze whether the customer has the intention to buy and recommend clothes suitable for him. During the internship, a sales by the store manager made me feel that knowing the customers is the key to easy sales. After a customer tries on a dress, the store manager tidies up the clothes he wears for the customer, which makes the customer feel that he is respected, a kind feeling, and makes the customer have a good impression on the store manager. This is the sales skill of being a good person before doing a good job. Then the store manager made a very pertinent evaluation of the clothes worn by the customers, and then told the customers how to match the clothes. If they were worn in this way, they told the customers what kind of effect the clothes felt, and then the customers also felt very suitable, and then gave them a reason to buy, so the customers bought the leather coat without hesitation. The sales seemed so easy, in fact, many sales techniques were used here. Therefore, there are methods and skills in sales. As long as we do it with our heart, our sales performance will definitely improve. Two months' life in the shop has taught me a lot and enriched myself. There is a great loss of staff in the specialty store. However, I found that Xiuxiu's specialty stores have five basic solid pillars, which have created value for customers in five interrelated fields. Provide solutions. For example, as a store manager, it is not enough to ensure the good quality of the clothes sold. You must hire salespeople who can help customers find clothes that fit and are decent. They need to have rich professional knowledge and provide professional knowledge. For example, professional tailors are hired to provide delivery services to customers at any time, and they are willing to accept special orders. Of course, the shopping guide must pass each training; Determine the training objectives. For example, a service skill training. B commodity knowledge and management training. C shop operation skills training. D ideological training. In this way, the comprehensive quality of shopping guides can be improved, the sales performance or service level can be further improved, and it is more conducive to cultivating team spirit. Really respect customers. Have a positive work attitude, tidy goods, reasonable placement, and a price list of goods. Clear price. Establish emotional connection with customers. Give customers the feeling of approaching, liking and trusting. Memorize some basic skills of approaching customers: the "three-meter principle" means that customers can greet, smile and make eye contact when they are still three meters away from themselves. Take the initiative to greet customers. Shopping guides should also pay attention to: a. customers' expressions and reactions, observe words and observe colors. B be careful when asking questions, and never involve personal privacy. C the distance to communicate with customers should not be too close or too far.

Internship is a test of every graduate's professional knowledge. It makes us learn a lot of knowledge that we can't learn in class at all, which not only broadens our horizons, but also increases our knowledge, laying a solid foundation for our further social development, and is also the first step for us to go to work. Through these months of internship, I have exercised and improved myself, especially to broaden my horizons and understand an environment I have never known before, which has benefited me a lot. At the same time, I am more clear and sure about the direction and goal of my future study. Perhaps I, an inexperienced college student, still have a long way to go, which encourages me to keep learning and exercise myself.

Part II

As a freshman, the purpose of this internship is to experience the society and thus exercise my social adaptability. Moreover, I am engaged in the service industry, from which I have made a substantial experience in my major, learned the skills of communicating with customers, and experienced the difficulty of finding a job and the hardships of doing it. Rich work experience, while their own value has also been improved to a certain extent. Broadly speaking, understanding the current employment situation and getting familiar with the employment environment will make the future employment planning clearer.

during the summer vacation of p>xx, I worked as a cosmetics seller at the cosmetics counter of Tashan branch of Jiajiayue supermarket in Yantai for two weeks.

First of all, I contacted the shopkeeper through the job advertisement. After the interview, the shopkeeper accepted my internship request.

In the internship process, shift duty is adopted, working eight hours a day, with morning and evening shifts. As I am a newcomer, in the first three days, an experienced colleague went to work with me and taught me all kinds of marketing skills and precautions. At the same time, I was actively familiar with the descriptions of various cosmetics and kept in mind all the characteristics. I am convinced that excellent professional knowledge is a solid foundation for engaging in service industry. Furthermore, I began to imitate my colleagues' expressions and tone, as well as their keen response to problems and the orderly and calm way to solve problems. This is the premise that accidents can trust us. Full enthusiasm, full confidence and firm courage are all magic weapons for success. Slowly, I began to take the initiative to promote sales. First of all, I judged the customer's needs. In short, I observed the customer's skin to make an accurate judgment, and what kind of skin care products or cosmetics were suitable for their skin. So as to recommend, lead to its application, and patiently meet customer needs. From the price, efficacy, quality and after-sales service.

At first, I was too embarrassed to actively sell to customers. I tried again and again, regardless of too much so-called face, and treated every customer sincerely like a friend. Of course, my performance increased step by step, and my colleagues' three-day companionship made me adapt to my work quickly. After that, the work was also relatively smooth. When I meet customers with special requirements, I can also take other measures in time to maintain my counter and boss.

Secondly, I found that getting along with my colleagues and the salespeople around the counter is also one of the important parts of our work. The mutual adaptation, tolerance and understanding between people contribute to our good interpersonal relationship, which makes us in a harmonious working environment, and the quality of our work naturally rises steadily. In this way, it is not only beneficial to one's own work and the work of others, but more importantly, it is also beneficial to shopkeepers and customers, with increased turnover and increased customer satisfaction. A harmonious working environment depends on ourselves. Now there is competition everywhere. It seems that there is a lot of human feelings around us, and everyone has a utilitarian heart. But I think the two are not completely contradictory. We should weigh the pros and cons and change our mentality appropriately, so as to calmly face today's employment and employment situation.

In addition, I still feel that the internship time is limited, and there are still many questions about the work, such as the consumer psychology of customers. I think this is a very profound thing, which cannot be explained by simple textbook knowledge. This must be our constant practice and exploration, through rich experience, and constantly sum up. It should also be regarded as a kind of learning. I can't appreciate more things, and I will continue my internship journey next summer. From the end of this internship, I will start to plan my future internship, so as to better enrich myself. Very high self-quality, be a useful person needed by society!

As a short-term worker, I don't have much experience, so my internship is free. I am very grateful to the shopkeeper for giving me this internship opportunity. Similarly, the internship requirements of the school also played a role in urging me, and the support of many parties made me have such a successful internship experience.

Through this internship, I came into contact with some different forms of reward and punishment systems, such as quantitative commission system, flexible commission system and so on. These systems have stimulated our work enthusiasm from different aspects and different degrees, and we have to admire the wisdom of businessmen. In addition, the different sales models also stimulate consumers with different psychology, such as quantitative price reduction system, gift system, vouchers and so on, which are also many sales methods, which have opened my eyes. In addition, when selling goods, different opinions on the same phenomenon will also have a great impact on the sales results. For example, if customers need whitening products, if they say "whitening products are more suitable for you", the other party will probably just listen to your opinion, but if they say "your skin is well maintained, it will be even better if you use whitening products, and now there are gifts during the preferential period." The gifts are given by ourselves. It is very important to cater to customers' psychology, which can precisely reflect the professional ability and quality of an excellent salesman. We still have to keep exploring, even for experienced "old" salesmen, continuous learning is the shortcut to continuous progress.

This internship is about selling this service industry. Similarly, most of my experience is also applicable to the tourism and hotel service industries I will be engaged in. This internship made me walk out of my closed world, dare to contact more new things and all kinds of social people, mature step by step, and no longer fear bit by bit, not only growing up but also being mature.

This internship, I saw the complexity of society, learned that it is not easy to do things, and strengthened my determination and confidence to work hard for my goals. I fully realize that only by constantly enriching myself can I have strong competitiveness, and my ability is superior to others, becoming a leader among my peers and a darling in the tide of employment.

I will continue to work hard! Strive to realize their own value, at the same time, shape themselves into contemporary talents!

Thank you for the support of the school, the love of the teachers and the trust of the merchants!

Part III

The one-week business internship has been successfully concluded. Looking back on the internship these days, I really feel a lot. Under the care and guidance of the leaders of the class and the team, and with the support and help of colleagues, I not only mastered the business knowledge quickly, but also assisted our business personnel to serve users, which made me feel very full and satisfied.

Business is one of the four important components of postal service, and it is also a window to show our postal enterprise image and reflect our mental outlook and comprehensive quality. I am honored to be here at the first stop of my career. Working at the front desk of the postal service hall not only contacts many users, but also needs to coordinate many things, especially at the important moment of the Olympic Games. Every job is a challenge for us. What impressed me the most was the acceptance and delivery of our parcels. Our salesman should not only consult the user's mailing place in detail, but also carefully test each sent item. Sometimes the test process is too careful, and some users will sneer at it. At this time, our business people just pass by with a smile. This attitude and quality are rare and worth learning from each of us.

This internship mainly focuses on the workflow of our traditional postal service. Before work, I made a personal work plan and became familiar with letter service, express delivery and parcel receiving and sending. Due to the coordinated use of computer terminals, the handling of these services has also become very simple. Among them, the business volume is our EMS, and in many cases it even exceeds ordinary letters. This fully shows that our postal EMS has a high reputation and is recognized by our customers. When it comes to our parcels, I have to say that due to too many taboo items and too strict inspection, we have lost a large number of users, and the economic loss is small, which has a great impact on our future business development.

Of course, we must put national security first at this time, but we also need to do some corresponding rescue measures. For example, do some posters to promote safety first, tell the people our original intention, and resume receiving and sending some items after the Olympic Games. Tell them that we are not terminating this business, but putting our national security first for the time being. This not only enhances the corporate image of our post, but also gains the understanding of the public, thus saving a large number of lost customers.

It is very important for postal operators to improve their comprehensive quality and self-cultivation. My business class is doing very well at this point. They combine personal professional ethics with business knowledge. Every morning, after arriving, I discuss the problems and precautions in my work under the leadership of the monitor's organization. Even the slogan is very loud, "Use our service to satisfy users, care for each other and satisfy users". Small exams will be organized once or twice a week to consolidate business knowledge. So I think such a team is very rare, not only with excellent