Aauto Quicker's response rate is not up to standard.

The exam questions revolve around the following:

First, how to improve the 5-minute response rate;

1. Predict the number of visitors according to the number of orders and the number of historical consultations;

2. Calculate the average daily reception volume of customer service according to historical data;

3. Calculate the customer service manpower required for the activity according to the number of visitors and the daily average customer service reception.

Second, methods to improve the favorable rate of customer service;

1, friendly exchange;

2. Improve professional ability;

3. Take the initiative to invite comments;

Third, the standard of 5-minute response rate and customer service praise rate of the Aauto Quicker platform.

1. When the 5-minute response rate of customer service of Aauto Express Store is lower than 80%, it will be judged that the 5-minute response rate is not up to standard;

2. When the consumer's satisfaction with the store service is less than 80%, it will be judged that the customer service satisfaction is not up to standard.