Summary of the work of the bureau for letters and calls in the first half of the year

Article 1:

In the first half of * * year, our county thoroughly implemented the spirit of the tenth pl

Summary of the work of the bureau for letters and calls in the first half of the year

Article 1:

In the first half of * * year, our county thoroughly implemented the spirit of the tenth plenary session of the Party's * * Middle School, * * No.3 Middle School, No.4 Middle School, No.5 Middle School and xx Plenary Session, and implemented a series of arrangements and specific requirements of the central, provincial and state departments on letters and visits, taking the continuous creation of "sunshine letters and visits", "responsible letters and visits" and the deployment and promotion of "people-friendly letters and visits" as the guide, and taking the "year of responsibility implementation" as the starting point.

First, the basic situation of letters and visits

1-June, * * * received 50 batches of letters and visits from all kinds of people 195 person-times. Compared with the same period last year (26 batches of 92 people), the number of letters and visits increased by 92%, and the number of people increased by 1 12%. Among them, 1 letter, a decrease of 66% compared with the same period last year (3 letters); 49 cases 194 person-times, compared with last year (23 cases with 89 person-times), the number of cases increased by 1 13%, and the number of people increased by 1 18%. Reception 10 batch 135 person-times, compared with the same period last year (67 person-times in 9 batches), the number of pieces increased 1 1%, and the number of people increased10/%. 42 letters and visits have been completed, and 8 are being processed, with a completion rate of 84%.

According to the contents of letters and visits: labor dispute letters and visits 17 batches 147; Interview on agricultural and rural issues 15 batch of 25 people; 8 pieces of civil assistance 1 1 person-time; Demolition compensation category 4 batches of 5 people; Environmental protection 1 batch 1 person-time; 1 letter exposing complaints; Other categories: 4 batches of 5 people.

Group visits are classified by content: group visits 10 batches 135 person-times. 9 batches of labor dispute visits130; Visit on agricultural and rural issues 1 group of 5 people;

County leaders visited 7 batches of 76 people; Read and approve 1 piece.

Second, the main problems and characteristics reflected by letters and visits from the masses

In the first half of * * year, the problems reflected by letters and visits from the masses mainly focused on the following aspects: First, the wages of migrant workers were in arrears, and some projects were subcontracted on time, which led to collective petitions. Playing banners, blocking the doors of government agencies, and staying in reception places for letters and visits have become the norm for migrant workers to ask for wages and protect their rights; For example, after more than 60 migrant workers in Minle County, Gansu Province built residential buildings and hotels in Minyuan Industry and Trade Company in * * from June to August in * *, they pulled banners in front of the government building in * * county to ask for more than 3 million yuan in wages owed by migrant workers. After coordination by many parties, An Guoxiong has paid off the wages of some migrant workers (which is being processed by the Labor Inspection Brigade). Second, the country has successively introduced policies to benefit farmers, and the number of people who demand balanced enjoyment and timely implementation of national policies to benefit farmers, such as precise poverty alleviation, renovation of dilapidated houses, and ex situ relocation, has increased. For example, 5 people, including Lin Yuanshan and He Shenghai from CaoDaban Village in Arou Township, visited 30 people on behalf of 7 households. In response to the national policy, members of Cao Daban Agricultural Team in Arou Township declared their Blue Seal hukou to live in the county town in 2004, and the land was recovered from the village. * * Grassland compensation for four years was cancelled this year without reason, requesting the county government to give a satisfactory answer (handed over to Arou Township for handling). Third, the grassland disputes left over from history remain high. Because of the lack of evidence, it is difficult to solve the problem through judicial channels. Request to consult the original files, reconfirm the original grassland and enjoy the grassland compensation fee; For example, Cao Wanxin, a villager in Dayu Village, Bison Township, asked to divide grassland letters and visits according to the population at that time. Although the People's Government of Yeniugou Town has given two written replies, the petitioners still repeated their petitions with the same demands. The county government made a review opinion on this letter and visit, and the state government is reviewing it. The fourth is to rectify the petitions that affect people's normal life and unfair compensation for demolition in the process of illegal construction, dangerous house relocation project and rural highway construction, which leads to people's petitions in the process of later demolition and rectification; For example, Nie Yin of Malahe Village in Babao Town built Baiyanggou Bridge, and demanded to honor the resettlement house promised during the house demolition (after investigation, the petitioner's house was evaluated by Qinghai Liquan United Accounting Firm at that time, and the compensation price was 6832 1 yuan. * * In April, the county transportation bureau actually paid compensation of 6932 1 yuan, and signed a land acquisition and demolition contract, with no resettlement house in the contract).

Features: First, in the first half of the year, letters and visits showed a trend of "two increases and two decreases". The total number of letters and visits increased by 92%, collective petitions increased by 1 1%, leapfrog petitions decreased by 66%, and repeated petitions decreased by 40%. Second, the forms of letters and visits are diversified. Some petitioners are no longer limited to letters and personal visits, but take the form of banners, breaking into the venue, or messing around in the office in an attempt to influence, deliberately using letters and visits from the masses as a means to threaten the government and attract its attention. Put pressure on the party Committee and government through various means. Third, after some problems occur, the parties do not reflect their demands to the responsible units through normal channels. Some problems have been dealt with many times and reviewed many times, but the parties are still unreasonably entangled and become old customers. Fourth, it is difficult to deal with. The petitioners were eager to solve the problem and even showed fierce expressions. Due to many subjective and objective reasons, some letters and visits are complicated, and the legal policies are not clear, so it is difficult to solve them and satisfy the petitioners.

Third, the main practices

(a) to strengthen leadership, to provide a strong organizational guarantee for the innovation and development of letters and visits.

We will continue to implement the "reception day" system for letters and visits by party and government leading cadres, formulate the "reception day" schedule for county-level leaders, and earnestly carry out the reception activities of party and government leaders. 1-in June, the "reception day" for county leaders' letters and visits received 76 people in 7 batches, and read the letters from the masses1letter. The main leaders of township departments in the county have assumed the responsibility of being the main person in charge of letters and visits, personally grasping and taking overall responsibility for letters and visits, and personally asking, handling and supervising important letters and visits; The leaders in charge are specifically responsible, strengthen the direct leadership of the petition work, arrange and organize the implementation in time, and take the lead in coordinating and solving the problems and outstanding problems in the petition work.

(2) Carefully investigate contradictions and disputes, and resolve disharmonious factors from the source.

Insist on shifting the focus of work from post-processing to pre-investigation and resolution, adhere to the combination of regular investigation and centralized investigation, and combine general investigation with key investigation. So far, * * * has identified six major contradictions and disputes, especially in sensitive periods. We actively take measures such as legal publicity and education, rational solution, timely assignment and legal disposal to effectively solve the reasonable demands of the masses, and truly achieve early detection, early resolution, early control and early treatment. For the hot and difficult issues that are strongly reflected by the masses, carefully find out the reasons, strictly implement the responsibilities, clarify the leaders, responsible units and responsible personnel, properly solve them within a time limit, and carry out the work effectively and orderly. Basically, we should never leave the village for minor matters and solve practical problems for the masses.

(three) improve the petition system, improve the efficiency of handling letters and visits.

In March, the national joint county working group visited two cases and gave instructions. Vigorously promote the system of responsibility supervision and reminders, and have supervised 8 cases of letters and visits that are about to expire (or overdue). For all key petition cases, according to the nature of the case and the location of the petitioner, the responsible leaders, responsible departments and responsible persons are clearly defined, and the time limit for completion is stipulated to ensure that the petition cases are completed on time and in good quality; In the process of solving the problem of letters and visits, we must adhere to strict laws and policies, which are clearly stipulated by laws and policies, and can be resolved within a time limit. Especially for mass incidents, we should adhere to the principle of "it is appropriate to disperse but not to gather, to solve but not to decide, to guide but not to mislead, and to downplay and not to intensify", and strive to ensure that the methods are not excessive, the personnel are not stranded, the contradictions are not intensified, and the situation is not out of control, and actively urge the responsible units to solve the problems.

(four) to implement the responsibility of letters and visits, to solve the outstanding problems of letters and visits.

It is the most important task and difficult problem to properly solve the outstanding problems of letters and visits and earnestly safeguard social stability. Practical experience shows that the key to effectively solve the outstanding problems of letters and visits is that the responsibility is not implemented and the work is not in place. Adhere to the principles of "territorial management, graded responsibility", "who is in charge, who is responsible" and "combining legal, timely and on-site problem solving with guidance and education", and establish a linkage mechanism for internal work of the department. Closely follow the implementation of the main responsibility, implement the method of receiving visits step by step according to law, enhance the new kinetic energy of "responsible letters and visits" through the implementation of responsibilities, such as letters and visits involving the scope of the unit, implement the working methods of initial letters and visits, do a good job in the first letters and visits of the masses and the handling of online complaints, and effectively solve the letters and visits at the beginning and resolve them in the territory; Does not involve the issue of letters and visits within the scope of the unit, handed over to the department responsible for handling.

(five) to strengthen the construction of long-term mechanism, improve the overall force of letters and visits.

First, establish and improve the information analysis mechanism. Adhere to the system of daily newspaper and weekly newspaper during the period of maintaining stability, analyze and judge the petition trends in the form of information every month and quarter, ensure the smooth information transmission channels, submit the petition information in a timely, accurate, comprehensive and effective manner, especially the problems that may lead to large-scale collective petitions and mass incidents, report them in time and do a good job in advance according to regulations, and submit the information 10 in the first half of the year; The second is to establish and improve a comprehensive coordination mechanism. Give full play to the comprehensive coordination role of the petition joint meeting and the petition department, give full play to the functional role of all relevant departments, and further improve the working mechanism of up-and-down linkage, left-right coordination, efficient operation and comprehensive improvement. Further integrate social management resources to form a strong joint force to do a good job in letters and visits; The third is to establish and improve the supervision mechanism. In the first half of the year, * * * supervised difficult letters and visits twice, effectively strengthened the supervision and inspection and work guidance on letters and visits, and put the supervision work throughout the whole process of transfer, responsibility implementation, problem solving and case closing feedback.

(six) to strengthen the construction of cadres, improve the ability of letters and visits.

Adhere to the ideological and political construction in the first place, focus on improving the professional ability and work level of the petition cadres, strive to build a high-quality, "compound" petition team, and go to the province to participate in the province's petition business training class in April to strengthen business learning and training in accordance with the requirements of the change of cadres' quality from "specialized" to compound. Through the study, the petition cadres will be familiar with and master the Party's principles and policies, national laws and regulations, and master the basic procedures, methods and measures for handling petition matters and solving petition problems. In strict accordance with the relevant provisions of the Regulations on Letters and Visits, actively guide petitioners to safeguard their rights according to law. Since the beginning of this year, our bureau has reviewed a total of 1 case, and rejected 6 cases, gradually realizing the circulation of all letters and visits in the information system.

Four. Existing problems and difficulties

Although our work has made some achievements and achieved good social effects, we are facing new problems and new situations in our work, and we are also clearly aware of the shortcomings and deficiencies in our work. First, the leaders of individual departments and units do not know enough about the work of letters and visits, and do not pay attention to it, which leads to the perfunctory work of letters and visits, and the problems of letters and visits are not solved in time and effectively, which leads to the intensification of contradictions and the formation of leapfrog visits and repeated visits. Some units do not attach importance to the work of the rapid handling mechanism, buck passing, resulting in repeated calls from the masses, affecting the image of the government. Second, individual departments and units do not pay attention to the initial letters and visits, fail to implement the documents assigned, only pay attention to persuading them to return, and are unwilling to take measures to fundamentally solve the problem, resulting in repeated petitions. Overdue in the first half of the year 1 from. Third, some cases involving law and litigation, according to the principle of "territorial management", require the county to do a good job of stability, which is very difficult and cannot solve the problem from the root. Fourth, the existing establishment of the county letters and calls bureau is difficult to complete the work of letters and calls. It is difficult to straighten out the reception of people's visits, the acceptance of letters, the collection of people's suggestions, and the collection and research of information. Fifth, some petitioners violated the regulations and did not visit the designated petition reception place. Some even take illegal measures such as blocking party and government organs and blocking roads to petition, which interferes with the normal work order and social order.

Verb (abbreviation for verb) Next work plan

The first is to implement the responsibility of letters and visits. Strengthen territorial responsibility, departmental responsibility, leadership responsibility and accountability mechanism. In accordance with the principle of "territorial management, graded responsibility, who is in charge, who is responsible", we will promote the implementation of the work with the implementation of responsibilities, strictly implement the duties of receiving and visiting, solve the outstanding problems of letters and visits, sign letters of responsibility at different levels, minimize the accumulation of contradictions, prevent problems from being handed over and letters and visits from going up, and comprehensively publicize the implementation measures and rules of the central and provincial governments. The implementation of the responsibility for letters and visits and the coordination of letters and visits at all levels and departments are included in the target assessment of the party and government leading bodies, and the focus of letters and visits is assessed and the corresponding accountability is implemented.

The second is to comprehensively promote the application of information systems to be rigorous and practical. Continue to deepen the development of the petition information system horizontally to achieve comprehensive coverage and functional optimization. As the top priority of the work, the construction of the two systems will realize all visits, build a "one-stop" petition information platform, and strive to create the main channel for online petitions.

The third is to promote, consolidate and expand the achievements of institutional reform as a whole. The focus of the reform of the petition work system is to go all out, operate finely and promote as a whole. In accordance with the requirements of building a new pattern of "four letters and visits" in an all-round way, we will check for leaks and fill gaps through comparison and other forms to maintain the continuity and systematicness of the reform; Publicize the reform results through diversified ways, guide the masses to petition step by step according to law, and standardize the order of letters and visits. This year, as the year of promoting legal letters and visits, the coordination of relevant functional departments and the insistence on lawyers' participation in the reception system of letters and visits are to guide the masses to make letters and visits in an orderly manner according to law, let the masses know that letters and visits must be carried out within the legal framework and legal channels, and safeguard their legitimate rights and interests through legal weapons, so as to correctly understand and realize the rights and interests of letters and visits. Give full play to the positive role of professional strength in the construction of "legal letters and visits"

The fourth is to fully resolve contradictions and disputes. Raise awareness and effectively enhance the sense of responsibility and mission; Take measures to solve the outstanding problems of letters and visits; Comprehensive policies, do a good job in source prevention and control in all directions, increase efforts to solve problems on the spot in a timely manner, and continue to promote the resolution of the backlog of letters and visits. Letters and visits departments at all levels will investigate and sort out all unresolved letters and visits, and implement case-by-case leaders, responsible units, responsible persons and time limits for settlement.

The fifth is to strengthen the foundation and improve the level of grassroots work. Further strengthen grassroots infrastructure and team building. Establish the concept of "basic business is fundamental", intensify learning, internalize the work of letters and visits in the heart and externalize it in the line, constantly lay a solid foundation, promote standardization and improve the level, strengthen ideological and political construction through a series of studies, vigorously carry out activities of striving for Excellence and strive for progress.

Article 2:

I. Basic situation of work in the first half of * * year

The petition hall has received 699 batches 1766 person-times, including 868 group visits in 58 batches and 64 individual visits/kloc-0 person-times.

Online letters 150, online visits 157, and the response rate 100%. * * * The complaint center closed 1 187 cases, and the response rate was 100%.

Second, the main features

(1) Establish and improve relevant systems.

Improve the system of "joint meeting of letters and visits", establish the system of "analysis meeting" and "referral meeting" of letters and visits, judge the key backlog and explore solutions.

(2) comprehensively resolve letters and visits.

Comprehensively sort out the backlog of letters and visits. The 302 letters and visits identified were solved by the leaders one by one, and the backlog assigned by provinces and cities was solved by centralized assignment and emergency case scheduling; At the same time, strengthen supervision and supervision.

(3) Establish and improve the early warning and stability maintaining mechanism.

Continue to carry out social risk assessment of major projects and decisions, and prevent and resolve disharmonious factors from the source. Strictly implement the early warning information reporting system for letters and visits, strengthen the interaction between Beijing and Shenyang, and prevent the phenomenon of not visiting.

Third, there are problems.

At present, the situation of letters and visits in our district is generally stable and controllable, but there are still some unstable factors. Because the petitioners' demands are getting higher and higher, it is more and more difficult to solve them.

IV. Situation and Work Measures in the Second Half of the Year

* * The second half of the year is mainly faced with sensitive periods such as Dalian Summer Davos Summit Forum, Provincial Party Congress, 20th anniversary of Hong Kong's return to China, * * anniversary of the founding of the army on August 1st, meeting of BRICS leaders, and xx Congress of the Party. With the goal of "ensuring, improving and serving people's livelihood", the Bureau for Letters and Calls further clarified the work priorities, strengthened the work measures, and made every effort to do a good job in letters and visits in our district.

(a) to strengthen the investigation of contradictions and disputes and early warning and prevention and control work.

Adhere to the grassroots units as the forefront, the petition departments as the hub, and organizations at all levels and the public security system as the guarantee, and extend the work tentacles to every corner of the grassroots. We will implement the system of reporting unstable factors along with the discharge and emergency reporting, effectively grasp all kinds of problems, trends, information and signs that affect stability, intervene in advance and resolve them early, and solve problems in the bud.

(2) Strengthen the implementation of responsibilities and daily stability maintenance.

The main leaders of all departments and units assume the responsibility of the first person responsible for maintaining stability, and the leaders in charge assume the direct leadership responsibility for maintaining stability, so as to be responsible for the division of labor and carry out their duties. Grasp the dynamics, carefully sort out, strictly implement the guarantee, actively resolve, and report the unstable situation immediately.

During major events and sensitive nodes, social stability should be investigated and warned in advance, know yourself and know yourself, ensure that you have the information at the first time, and carry out work and handling safely.

(3) Strengthen conflict resolution and promote ice melting.

Adhere to the principle of solving the problem from the source, combined with the "ice melting action" carried out by the whole city and our district, all cases are handled by leading cadres of responsible units, and adhere to the working principle of "who guarantees the case, who is stable and controlled, who is responsible". The district liaison office keeps abreast of the overall situation of the "ice melting operation" in the region and actively promotes the progress of case handling and settlement. According to the unified deployment of the district Committee and district government, it is required that all responsible units must be personally grasped by the top leaders; The case must be closed and a visit plan must be made; According to the working standard of "ice melting operation", the operation plan and settlement time limit are formulated item by item. Actively promote the settlement of the "ice melting case" in our district.

Organize the inspection team of "Ice Melting Action" to supervise the responsible units and case work. Those who cause letters and visits or intensify contradictions due to inaction and chaos should be seriously accountable. Those who do not pay attention to, do not work effectively, do not take the initiative to solve, do not reach the designated position, fail to reach the goal, and cause adverse effects shall be investigated for the responsibility of the relevant personnel.

(four) to strengthen the construction of letters and visits cadres.

Strengthen the professional training of petition cadres, and further improve the comprehensive quality of petition cadres and their ability to perform their duties in serving the masses. Strictly implement the responsibility system for building a clean and honest government, pay close attention to discipline and accountability, and vigorously create a good environment for thinking, being able to do things, and doing things without accidents.

Continue to deepen the reform of the petition work system, consciously use the rule of law thinking and the rule of law to carry out work and resolve contradictions, strengthen the work of resolving the backlog of letters and visits, ensure that the petition groups and individuals in our district are firmly controlled, and the problems are solved in Huanggu District, providing a strong guarantee for the convening of xx and the social stability of the whole city.