What effect has the one-hour legal aid service circle achieved?

"Thank you, you have broken your heart for my family. You have worked hard." On the morning of 20 17, 12 and 18, accompanied by her family, Aunt Bai, who lives in public rental housing in Jinxiu Paradise Community, Yongchang Street, Longyang District, Baoshan City, Yunnan Province, came to the Legal Aid Office of the Municipal Bureau of Justice with banners and flowers, bowed deeply to the legal workers who provided her with legal aid, and presented banners and flowers to the office staff.

"In the past two years, her husband was beaten by Liu and Zhang because of a dispute with his neighbor Liu. I have sought mediation from the community mediation committee many times. Later, I found the Legal Aid Department of the Municipal Bureau of Justice and applied for legal aid. I am satisfied that things have been handled well. The lawyers who assisted me and the staff who received me did their duty, and the leaders of the Municipal Bureau of Justice also attached great importance to it. They arranged for lawyers to provide free help and really serve the people. Our people are very happy. " Aunt Bai said.

In order to improve the legal aid system, improve the guarantee mechanism of legal aid, expand the scope of aid and improve the quality of legal aid, combined with the actual situation in Baoshan, the office of Baoshan Municipal Party Committee and the office of the municipal government issued the Implementation Plan for Improving the Legal Aid System in Baoshan, and counties (cities, districts) formulated a series of work systems and measures around the plan, such as Opinions on Further Safeguarding and Standardizing the Legal Aid Case Handlers to Participate in Litigation Activities according to Law and Responsibilities of Legal Aid Work. By straightening out the management system, strengthening the team building, enhancing the support ability, lowering the aid threshold, improving the service mode and standardizing the service process, the legal aid work in Baoshan has been effectively standardized, and the legal aid work in Baoshan has developed healthily in the direction of institutionalization and standardization.

"Baoshan legal institutions have established an effective linkage mechanism between legal aid and judicial assistance, and initially established a complete legal aid system in line with Baoshan's reality ... Chen Lihua, Party Secretary and Director of Baoshan Municipal Bureau of Justice, introduced that the legal aid network of legal aid institutions at the city, county, township and village levels has achieved full coverage, and established and operated a green channel for legal aid for special groups such as socially disadvantaged groups, women and children, the elderly and migrant workers.

All legal aid institutions at or above the county level have independent offices, specially set up barrier-free channels for legal aid for the disabled and equipped with health facilities for the disabled. By integrating resources, relying on municipal and county (district) trade unions, women's federations, disabled persons' federations, youth league committees, frontier defense detachments, prisons, compulsory detention centers and other units, 19 legal aid workstations for special groups have been established, and a "Baoshan legal aid expert database" composed of 13 people, including the deputy director of the Municipal Bureau of Justice, the director of the Municipal Legal Aid Office and some key lawyers in the city, has been established.

At present, there are 6 legal aid centers, 3 legal aid workstations 133 and 5 16 legal aid workers in the city.

Open channels and continuously expand the scope of legal aid.

Shout out the goal of "the door to legal aid is hard to open, please come in if you have no money". In recent years, Baoshan Municipal Bureau of Justice has continuously expanded the coverage of civil and administrative legal aid, relaxed the standard of legal aid for urban economic difficulties to twice the minimum living security line, and implemented it in rural areas according to half of the per capita net income of the previous year, strengthening criminal legal aid work.

Cases involving people's livelihood, infringement of the legitimate rights and interests of migrant workers, courageous acts, marriage and family, relocation, domestic violence, minors, students at school, the elderly, military families and other cases will also be included in the scope of assistance to promote legal aid for people's livelihood. In order to achieve happiness, dignity and harmony, we should further increase the quantity, improve the quality and lay a solid foundation to promote the legal aid work in Baoshan City to be more convenient, beneficial and beneficial to the people.

"The expression of the masses is the most vivid and true. The expression pack of the masses is a barometer to test our legal aid work. My greatest experience in doing a good job in legal aid is that there is no shortcut and one problem after another must be solved. Only in this way can the people's scowls become lighter and lighter, their scowls become less and less, and their smiles become more and more. " Liu Yongqing, a legal aid worker in Baoshan City, said with deep feelings.

"Baoshan city and county have set up legal aid court workstations, especially the Tengchong court workstation, which was first established in the province. After the establishment of the workstation, it effectively reduced the litigation burden brought by the parties rushing between the court and the judicial bureau, and effectively improved the litigation service capacity and efficiency, which is of great significance for solving social contradictions, promoting judicial justice and fairness, and maintaining social balance and stability. " Shao Quan, president of the filing court of Baoshan Intermediate People's Court, believes.

The threshold will be lowered again and the number of recipients will expand.

"Let more people with financial difficulties really enjoy the warmth of the government." Over the years, in order to effectively serve the needy groups, Baoshan Municipal Bureau of Justice has continuously lowered the threshold for assistance, and included those marginal cases that really affect the lives of the parties into the scope of assistance, effectively solving the "last mile" problem of mass legal services.

Luo Xiao, a senior student at Baoshan University, was involved in a car accident when he went out on a motorcycle with his classmates and a social worker in June, 20 16. For Ronaldinho, who comes from a poor family and gets a first-class scholarship every year, the medical expenses of 654.38+10,000 yuan have undoubtedly become a burden for the family. In addition, Ronaldinho is from Dali, and his family is not local, so the cost of follow-up treatment cannot be guaranteed, and the motorcycle driver has never fulfilled his obligation to pay medical expenses.

After dropping out of school for more than half a year, Ronaldinho came to the Legal Aid Department of Baoshan Municipal Bureau of Justice to apply for assistance. After learning about Ronaldinho's situation, the receptionist communicated with the leaders and class teachers of Baoshan College many times. The college issued a school certificate and a family poverty certificate for him, and sent a lawyer to assist him and took him for free judicial expertise. The aid case is about to go to trial.

"I am very grateful to the uncles and aunts of the Legal Aid Department of Baoshan Municipal Bureau of Justice. But for their help, I don't know what I would have done. They not only provided free legal aid, but also saved me more than 10000 yuan in judicial expertise fees. I am really grateful to them. " Ronaldinho said.

Improve convenience measures and promote the extension of legal aid services.

"In order to better serve the people of Baoshan, the Municipal Bureau * * issued the city's legal aid 10 convenience measures, further improved the working mechanism of legal aid in handling public emergencies, mass incidents and letters and visits, and effectively played the role of legal aid in social governance innovation." Yu Kai, deputy director of Baoshan Municipal Bureau of Justice, introduced.

2065438+July 2006, the supermarket operated by a trading company in Tengchong City stopped operating due to operational difficulties; On August 8th, employees of Supermarket 109 and some suppliers of goods were unable to get their wages and payment, so they could not contact the supermarket owner and went to the Litigation Service Center of Tengchong People's Court for negotiation.

After understanding the situation, the filing judge realized that the group dispute involved a large number of people, spread widely and had great social influence. If it is not handled well, it may intensify contradictions and cause bad influence, so he immediately reported to the hospital leaders.

Due to the low general cultural quality of the employees involved, in order to reduce the complaint burden of supermarket employees, the leaders of the hospital coordinated the Baoshan Municipal Bureau of Justice to send a legal aid workstation to Tengchong People's Court for litigation guidance, helped the parties to write a complaint, sorted out the complaint materials, and guided the parties to file a case in an orderly manner. The staff of the Legal Aid Workstation of Tengchong City Court acted quickly to collect relevant evidence materials, write litigation materials and explain relevant laws and regulations to employees of 109 supermarket.

With the assistance of legal aid workers, after a week of overtime work by the task force, the two sides finally successfully reached a mediation agreement and resolved the contradiction.

Improve efficiency and create a "one-hour legal aid service circle"

Starting from the needs of the people, Baoshan Legal Aid Office strives to create a "one-hour legal aid service circle ..."

In Baoshan City, a perfect four-level legal aid network of city, district (county), sub-district office (township) and residence (village) has been formed, and the "six hours" has been fully realized by relying on legal aid workstations (points). That is, the applicant can reach the nearest legal aid center or workstation (point) within one hour; Provide on-site service for people with mobility difficulties within one hour; Review the case within one hour and give a reply; Complete the acceptance procedures of legal aid applications and complete the case assignment within one hour; Within one hour, the recipient meets with the legal service personnel who undertake the case; Complete the document review and telephone return visit within one hour. According to statistics, more than 90% of the cases handled this year achieved "six hours" and the satisfaction of the masses reached 100%.

Realize serving the people and truly serve the people!