How to deal with group emergencies under the new situation

In recent years, the number and scale of group emergencies have obviously increased, which has become a serious social problem that puzzles party committees and governments at all levels and one of the main obstacles to building a harmonious society. Therefore, it is an important practical task for leaders at all levels to further improve their ability to deal with group emergencies and properly and effectively handle group emergencies.

First, the basic characteristics of mass emergencies

Group emergencies refer to emergencies that affect social order and stability by gathering people. The occurrence of mass incidents is a comprehensive reflection of various social contradictions. With the deepening of political and economic system reform, various social contradictions are becoming increasingly prominent, and the occurrence of mass incidents will also show an upward trend. Looking at all kinds of group emergencies, it mainly presents the following characteristics: First, the group nature of the subject. The occurrence of mass incidents is a concentrated reflection of different social contradictions and has a certain mass base. To some extent, it reflects the thoughts and feelings of some people, or the interests of some people, so it is easier to communicate in thought and language, and it is easier to get close to them emotionally, forming * * * knowledge and generating * * * will and requirements. The second is the openness of form. Once mass incidents are triggered, they are open and carried out with great fanfare. Most of the participants are in high spirits, extreme in words and deeds, misbehaving, and obviously open, and the location of the incident is often in crowded public places. The third is sudden behavior. Mass incidents often occur in a short period of time, suddenly and suddenly, which is contingent, temporary and unpredictable. The fourth is the overall organization. Group events often have a leader and hundreds of people respond, which is easy to produce a chain reaction, and in recent years, the degree of organization of group events is getting higher and higher. Fifth, the diversity of levels. Mainly manifested in the multi-level nature of the actor's purpose and the multi-level nature of the participants. Participants' mentality is not exactly the same, some fish in troubled waters, some don't know the truth, and some are curious to join in the fun. In short, the participants are men, women and children, and there are many members. The sixth is the loose structure. The parties to mass incidents do not have a fixed organizational relationship, just because some interests are temporarily gathered together, so they are easy to be scattered or broken. Seventh, the complexity of disposal. It is relatively difficult to deal with mass incidents. Due to the complexity of the participants, abnormal behavior or even illegal behavior, the general illegal behavior is intertwined with the criminal behavior of a few people, which invisibly increases the difficulty of disposal. A little carelessness will intensify contradictions and lead to the expansion of the situation. Eight is the duality of contradiction. As a concentrated reaction of contradictions among the people, mass incidents often have obvious duality. To a great extent, there is a subjective tendency of the people to trust the party and the government, unreasonable demands of taking hostages, and even behaviors that disrupt normal work and social order.

Second, the main causes of mass emergencies

With the increase of mass incidents year by year, the reasons for its formation are diversified with the comprehensive and in-depth reform, involving politics, economy, law, ideology, morality, management system and other social aspects. Although the petitioners themselves are responsible, many mistakes, deviations or deficiencies in government functions and grassroots work have also led to the frequent occurrence of mass incidents, mainly in the following aspects:

1, the social management function of grass-roots organizations is weakened, and the quality of some grass-roots cadres does not meet the requirements of the new situation and new tasks.

Some grass-roots organizations, especially village-level teams, have weakened their social management functions, weak mass base, unrealistic work style, low prestige among grass-roots people and indifference to people's lives. The management of mass organizations is weak, and some grassroots cadres are not familiar with the relevant national policy requirements when implementing the land acquisition and demolition policies and measures involved in key projects, resulting in irregular operation and inadequate policy implementation when it comes to the interests of the masses. Some grass-roots cadres will not do or even be afraid to do mass work, and cannot solve some contradictions and disputes in time and effectively. Once sudden mass incidents happen, they are often helpless or mishandled, which leads to further intensification and expansion. Some grass-roots cadres have a serious official standard, their working methods are simple and rude, their in-depth and meticulous ideological work is not in place, and even some local village-level finances lack transparency, and village-level cadres are corrupt from time to time. This kind of problem is easy to cause people's dissatisfaction and form sudden group events such as gathering and petitioning.

2. The social security system is not perfect, and the slow growth of farmers' income is incompatible with the rapid development of regional economy.

In recent years, although the living standards of the broad masses of the people are improving day by day, the development of the vast rural areas obviously lags behind that of the cities, and the income of farmers has not increased much. Some farmers who have high quality, understand the market and know how to operate quickly integrate into the market economy and get rich quickly. However, there are still many farmers who are not out of poverty, and the gap between the rich and the poor is very large. In addition, the social security mechanism is not perfect, and there is still a big gap between the expectations of the masses and the actual requirements in many aspects, which leads to the extreme psychological imbalance of a considerable number of vulnerable groups at the bottom of society, especially landless farmers. In case of interest disputes, due to the influence of narrow and backward thoughts in Shaanxi, some farmers often can't correctly treat and handle the contradictions involving their own interests, which leads to the formation of mass incidents.

3. There are still weak links in the construction of spiritual civilization, and the long-term backward cultural construction cannot meet the requirements of new countryside and new fashion.

At present, in the vast rural areas, due to various conditions, the means, methods and carriers of spreading advanced culture are far behind the needs of the development of the situation, the Party's ideological and political education in rural areas is weakened, the construction of spiritual civilization is seriously lagging behind, the religious concepts of clans and sects are resurgent, and the feudal superstitious forces are on the rise. The backward rural cultural construction directly affects the improvement of farmers' ideological and moral quality and scientific and cultural quality, and reduces the people's self-judgment ability on contradictions and disputes. Therefore, in the process of urbanization, when there is a contradiction that affects their vital interests,

4. Minority people's legal concept is weak, especially the quality of farmers does not meet the requirements of villagers' autonomy.

In rural areas, some people have weak legal concepts and rights and obligations, weak policy concepts and legal awareness, and letters and visits do not believe in the law. They are used to expressing their opinions and wishes by petitioning, petitioning and making trouble. These people are unwilling to reflect the problem through normal channels and are unwilling to solve the problem through judicial channels. The idea of "solving a small problem, but not solving a big problem" is widespread among this part of the masses. In addition, in order to achieve personal goals, a very small number of people even instigate and abet people who don't know the truth to put pressure on the government, thus triggering mass incidents. Especially in rural areas, although farmers' awareness of law and rights protection has improved, due to the limitation of personal interests, they often consider problems more from the perspective of individuals and less from the perspective of national and local interests; Considering the current interests more than the long-term interests, their legal awareness, rights protection awareness and values are not mature, and there is still a big gap from the requirements of villagers' autonomy.

Third, the basic strategies to deal with mass incidents

Effective handling of mass incidents should pay attention to the following links. First, unify leadership and coordinate all parties. Group events often have complex social background and reasons, and their group structure and motivation are very complex. The problems reflected are often not only concentrated in one point, but also may involve a very wide range. Therefore, the handling of mass incidents must adhere to the unified leadership of the Party committee and government, mobilize, coordinate and co-ordinate all relevant functional departments, make use of all available forces, proceed from the overall situation of social stability, and co-ordinate the handling of mass incidents and solve the problems reflected by the masses.

The second is to accurately take the pulse and analyze the root causes. In the face of group emergencies, as a leader, we must first learn to control the situation with static braking and cold. It is necessary to calmly analyze the causes of the incident and analyze the root causes of the incident. After a mass incident, we should quickly find out the truth, find out the main contradictions and main aspects of contradictions that caused the incident, and distinguish whether the incident was caused by general contradictions or special contradictions. We should persistently deal with problems caused by general contradictions. For example, farmers' burden, reemployment of laid-off workers and social security are all hot issues. For group emergencies caused by special contradictions, we should make decisive decisions, act quickly, cut the gordian knot quickly and avoid passivity. The reason why mass incidents happen must be that the demands of the masses have not been met, and some of these demands are reasonable and should and can be solved; Some requirements are too high to be solved at the moment; Some of them are unreasonable demands and cannot be solved at all. It is necessary to sort out ideas and deal with them in categories.

The third is to go deep into the front line and face the contradictions. To deal with group emergencies, leaders should have the fearless spirit of taking the lead and deal with them calmly. We should go deep into the front line to do our work, solve problems face to face, resolve contradictions and control the development of the situation. Practice has proved that leaders working in the front line can effectively ease the tension, quickly cool down, and win the initiative for properly handling group incidents. Especially in the face of temporary chaos, as a leader, we must hold our breath, keep our heads clear and calm, respect the rights of petitioners with a rational, tolerant and patient attitude, listen to their demands, and then move with emotion, reason with reason, and make responsible explanations and answers with legal explanations. We must pay attention to the sincere reception of the masses, not bureaucracy, sincere attitude, heart for heart. Even a few people who are aggressive or have ulterior motives should pay attention to occasions and strategies. Never use the police force to solve problems when the masses don't know the truth and are angry. We should always try to restrain ourselves and not be chaotic, and eventually we will win the understanding and cooperation of the masses. In short, we must take the initiative to deal with group emergencies, and we must never "wait, wait and see", otherwise we will be very passive until the nature of the incident changes and the situation worsens.