What is the relationship between 12367 service platform and 12345 hotline?

According to the Guiding Opinions on Further Optimizing the Local Government Service Hotline issued by the General Office of the State Council, the 12367 service platform was merged into the local hotline 12345 in the form of sub-center, and the number and telephone seat were reserved.

Local public security exit-entry administration departments should do a good job in platform docking, establish a working mechanism with the local hotline 12345 as soon as possible, build a * * * knowledge base, seamlessly undertake and quickly handle the difficult demands of the hotline 12345 through three-way transfer and work order distribution, scientifically match manpower and material resources, and conscientiously implement various service requirements.

To provide better, convenient and precise government services for entry-exit management, further enhance people's sense of acquisition, happiness and security, and help 12345 hotline to create a convenient, efficient, standardized and intelligent government service "big customer service".

Extended data:

There are three service options for dialing 12367 in China.

1, select "port clearance and border traffic"

Will be answered and handled by the caller's traffic agent of the nearest border inspection agency;

2. Select "Entry and Exit Certificate Handling"

Will be answered and handled by the telephone attendant of the exit and entry administration department of the public security where the caller is located;

3. Select "Suggestions"

Will be answered and handled by the telephone attendant of the Exit-Entry Service Center of the National Immigration Bureau.

Calls made in English will be answered and handled by the telephone attendant of the Immigration Service Center of the National Immigration Administration.