Social security consultation phone number

The social security consultation telephone number is 12333. The telephone consultation service adheres to the service concept of "listening to public opinion and serving people's livelihood" and provides the public with public services such as policy consultation, information inquiry, service guide, online acceptance and complaint reporting in the field of human resources and social security.

12333 telephone consultation adheres to the people-oriented principle. On the basis of telephone services, it actively expands its service capabilities and strives to build 12333 consultation service network, handheld 12333 mobile application, self-service all-in-one machine, 12333 SMS platform and 12333 WeChat service. A series of service channels, we strive to create a diversified, intelligent, and integrated public service system to provide the public with efficient, convenient, and accurate public services.

Consultation hotline introduction:

The 12333 consultation hotline adopts an innovative service model of artificial agents cooperating with AI intelligent agents. It organizes questions and answers in the human and social fields into intelligent semantic knowledge bases of various categories. According to daily new policies Release and public consultation hot spots are optimized and updated to ensure the timeliness and accuracy of consultation and question-and-answer services. When encountering difficult problems, it can also automatically identify and transfer to artificial agents for answers, realizing the synergy and complementarity between intelligent voice customer service and artificial customer service.

Xiamen City, Fujian Province 12333 will continue to improve its service capabilities and provide more convenient, high-quality, heart-warming human and social services; first, further improve the form and content of telephone consultation services, explore the changing patterns of people’s demands, and provide The second is to continuously improve the comprehensive call completion rate and improve the public satisfaction rate of services; the third is to use big data technology to analyze early warnings and accurately grasp the changing trends of people's livelihood issues.

Reference for the above content: Ministry of Human Resources and Social Security-Telephone Consultation Service Introduction