What are the options for calling 12367 in China?

12367 system will provide callers with the choice of Chinese and English. If you choose to make a call in Chinese, the system will provide the caller with three business options: "customs clearance and border passage", "entry and exit documents" and "suggestion".

1, select "port clearance and border traffic"

Will be answered and handled by the caller's traffic agent of the nearest border inspection agency;

2. Select "Entry and Exit Certificate Handling"

Will be answered and handled by the telephone attendant of the exit and entry administration department of the public security where the caller is located;

3. choose "suggestion"? ?

Will be answered and handled by the telephone attendant of the Exit-Entry Service Center of the National Immigration Bureau. Calls made in English will be answered and handled by the telephone attendant of the Immigration Service Center of the National Immigration Administration.

Extended data

12367 service platform provides "7×24" hour service:

The service platform of the National Immigration Bureau 12367 and the English portal of the National Immigration Bureau were launched on April 8. The National Entry-Exit Administration 12367 service platform is a comprehensive service platform that uniformly accepts service demands such as business consultation, opinions and suggestions in the field of entry-exit administration.

The National Immigration Bureau 12367 service platform is a comprehensive "customer service center" for immigration management in China, which provides bilingual English and "7×24" all-weather manual service.