Collection of model essays on annual work summary of after-sales attendants

The end of the year, the new year has come, and the old year is about to pass. Think back to your progress and gains in your work. The following is a collection of model essays on the annual work summary of after-sales attendants, which I compiled for your reference only. Welcome to read this article.

Annual Work Summary of After-sales Attendant Fan Wenhe Collection (1) Since I became the after-sales service technician of xxx Company, I have worked hard and completed the annual task. The work of the past year is summarized as follows:

First, learn the technology of this major well

No matter what job you are engaged in, professional skills will always be the foundation of your foothold. As after-sales technology, although the required technology is not necessarily as high as that of R&D personnel, the most basic thing is to understand. At least when customers ask questions, you can answer them immediately and help them solve the problems well.

At first, I always said how the salary was so low, but now I think about it, I am relieved. Even if you have a monthly salary of X million, what will you exchange it for? I was full of confidence before I came out, and I found myself too immature after X times of contact. Sometimes I really want to go back, but I don't want to think about it. You can't go back in vain, you can gain something. Therefore, I think it is most important to learn technology well. First of all, it is based on development and sustainable development. Only by laying a solid infrastructure can we afford to build tall buildings in summer.

But learning the technology of these industrial automation products is not so easy, very boring and involves a wide range. You must also have a desire for technology. Especially after-sales technology, we should not only know this product, but also know where it is used, what machinery, what system driver and so on. You can't learn these things in a day. To get a general understanding, we must experience some unknown darkness, study, work, explore and think. I believe that people in this field must have experienced some unknown darkness to achieve today's achievements. So I'm nothing, I'm just a grassroots, and I need to learn again.

Second, learn to communicate with others.

In our work, dealing with people is essential, and having good communication skills may make you get twice the result with half the effort. Also, every time you go on a business trip to work on the spot, you should be mentally prepared, because the customer's mood is uncertain. After all, buying our products has caused him some losses, and he will vomit in your face at any time, so he has strong pressure resistance.

At this time, I can only handle it carefully. I usually just say, "Don't worry, I will help you solve the problem as soon as possible." Also, when going out, be careful what you say, try to start from the customer's psychology, have a good attitude, and never contradict others, who are our gods. When communicating with customers, the technical requirements you are engaged in are also very high, and the most frequently asked questions in communication are technical questions; Sometimes I will struggle with some technical problems that I don't understand; It is best not to answer such questions directly. Start with what you know and try to move to other places. Anyway, it is enough to help him solve the problem. Otherwise, customers will doubt your people, and it will also cause losses to the company's image.

Third, prepare in advance and summarize afterwards.

When you receive a call from a customer, you should first understand the most specific situation and see if it can be solved by telephone. If you want to go to the site, then analyze what caused the failure, and then know from the analysis that you should probably prepare components and tools. As the saying goes, "success is for those who are prepared." After completing the task, it is best to make a summary and write down the situation on the spot, such as: what machinery is our machine used in, what parameters are used, input and output voltage and current, etc. Finally, the reasons for the failure are analyzed. This is a better way to improve technology, which is also required by the company.

There is also that the scene of business trip is not as beautiful as others say, and a person's journey is always so lonely; I also have to endure loneliness, boredom, disassembling machine tools and repairing frequency converters, fearing being dirty, suffering and tired. These are the basic requirements for after-sales technicians. If you can resist, you can resist bravely, but you can't just put it aside; After all, there is a company behind it and so many partners to support it! It is said that after-sales service is a marketing process and the beginning of re-marketing. I think I will try my best to maintain the brand image of the company and strive for the greatest benefit for the company.

Annual Work Summary of After-sales Attendants Fan Wenhe Collection (II) In 20xx, the company established the after-sales service department, which greatly improved the company's after-sales service and customer satisfaction. These achievements, first of all, thank the company leaders for their correct leadership and help; Secondly, I want to thank my colleagues for their strong support. Finally, I would like to thank all the staff of Qixin in the after-sales service department for their unremitting efforts. As the person in charge of the after-sales service department, I summarize the work of the after-sales service department as follows:

First, strive to do all the work well.

As the after-sales service department, I am mainly responsible for the after-sales maintenance of the company's equipment, the installation and debugging training of the equipment, and the pre-sales demonstration of the equipment. After-sales service department, carefully solve each customer's maintenance application, carefully install and debug each equipment, carefully explain the operation method of the equipment to each customer, carefully answer the problems encountered by each customer, and carefully demonstrate every function of the equipment to customers; Every employee in the after-sales service department cooperates with Qixin Qi Xin to provide good customer service and continuously improve customers' satisfaction and loyalty to the company.

Second, learn while doing, learn while doing, and constantly improve your working ability.

The after-sales service department includes several employees such as xx, and each employee carries forward the spirit of not being afraid of hardships and being diligent in learning; Strive to do your responsible work well, do a good job in middle school and study at the same time, and constantly improve your working ability and efficiency. Xxx is mainly responsible for xxx's after-sales service, which makes xxx's after-sales work orderly and greatly improves customer satisfaction; At the same time, after-sales, equipment installation and debugging, and equipment demonstrations in other places have also been done with due diligence; Xxx is mainly responsible for after-sales work in xx and other places. As a new employee who has not been employed for a long time, he has grown rapidly in 20xx years, arranged every job silently, constantly summed up his study in the post and improved his ability to solve problems. As a resident of xxx recruited by the company, xxx has been trained in the company for X weeks, with strong acceptance, good at summing up while doing, constantly improving his skills, and making xxx's after-sales work satisfy customers.

Third, shortcomings

The after-sales service department is understaffed, resulting in some maintenance and timely customer complaints; After-sales personnel lack regular training and can't keep abreast of the company's new technologies, methods and products; There is too little experience exchange between after-sales personnel to share work experience and experience in time; Customer return visit is not really implemented; Customer's maintenance application is not recorded and processed in time; After-sales summary and data arrangement are not timely and perfect.

Fourth, improvement measures.

1. After-sales service should get enough attention and support from company leaders; Market is the lifeline of a company, but after-sales service is an important factor to determine whether this lifeline can survive.

2. Increase the staff of the company's after-sales service department; The after-sales department needs a clerk who is responsible for answering and recording after-sales service calls. During working hours, all incoming after-sales calls should be answered and recorded in detail. After-sales clerks should call customers regularly to keep abreast of their equipment usage and suggestions on products, and make detailed records. After-sales clerks should register and sort out the returned after-sales maintenance orders. In view of the company's X fixed business provinces, it is necessary to fix an after-sales maintenance personnel to be responsible for the customer service work in the province for a long time; In addition, the company should ensure that after-sales technicians are in place, register the after-sales clerk for repair in time, know the situation by telephone, and arrange the corresponding responsible person for timely maintenance. Technicians shall timely maintain and return the equipment returned to the company.

3. Organize regular after-sales personnel training to master new technologies and new products in time; At the same time, strengthen the communication and experience exchange of after-sales personnel.

Annual Work Summary of After-sales Attendants (III) Worked in the after-sales service department of the company for X years. During these X years' work, I took the concept of "customer first" and the principle of "obeying leaders, uniting colleagues, studying hard and working hard" as the principle, and earnestly completed various tasks arranged by leaders, and my professional level and working ability were also improved. The work, experience and future efforts in the past year are reported as follows:

First, establish a global concept and do a good job.

I think the overall situation of after-sales service is to "establish a corporate image and make customers satisfied and loyal to the company's products." Restricting the protection of customers' interests is an important part of improving the core competitiveness of our products. Do a good job of after-sales service, and at the same time, in order to feedback the bad situation of the product in the process of use in time, so as to improve it in time and make the product better meet the requirements of on-site use. Over the past year, I have earnestly performed my duties and successfully completed various tasks:

1. With the cooperation of the leaders and colleagues of the after-sales service department and branches, the after-sales network system was established and improved, and the customer information was fully grasped in time, realizing the timeliness of service contact and coordination.

2. With the active cooperation of the after-sales service department and the leading colleagues of each branch, the program backup of after-sales projects was completed and the after-sales service files were improved.

3. Under the guidance of the leaders of the after-sales service department and the active cooperation of colleagues in various departments, the monthly after-sales service report was drafted and a smooth information platform was established.

4. Analyze and summarize the monthly report of after-sales product quality, and report it to department leaders and quality control department to deal with customer problems in time, improve product performance and improve product quality.

5. Provide technical support for after-sales personnel of each branch and solve customer problems.

6. Seriously complete other tasks assigned by the leaders.

Second, be good at professional skills and be diligent in on-site observation.

The products developed by our company have world-class new technologies, involving many specialties, and require high professional skills of after-sales service personnel. After-sales personnel can not only solve individual equipment failures, but also consider problems from the whole system and propose perfect solutions. As service personnel, it is very important to observe diligently, think independently, communicate with customers on the spot to solve problems and improve professional skills. I actively study and participate in the debugging of new products to improve my professional skills. In the process of customer training in company X, I studied with customers and after-sales service personnel of various branches. During the after-sales visit, I not only improved my professional level, but also learned the truth of being a man and doing things from my colleagues.

Third, being good at communication is better than assisting coordination.

After-sales service personnel should not only have strong professional and technical knowledge, but also have good communication skills. For new technologies, customers often have improper operations, and not all operations are not as good as the quality reflected by customers. So at this time, we need to find out the crux, communicate with customers, improve the maintenance level of customers' application products, avoid distrust of products, and even damage the corporate image.

During the after-sales return visit in 20xx, I deeply realized that customers value not only product quality, but also after-sales service. Real sales begin with after-sales. We lost the market because of bad after-sales and signed the contract because of good after-sales In the process of after-sales service, dealing with emotions is as important as dealing with events. We should impress customers with value-added service attitude and value-added service quality, introduce and promote new technologies and products to customers from the perspective of "customer interests", and improve customers' loyalty to our products.

Fourth, improve the shortcomings and look forward to the future.

I have worked in the after-sales service department for X years, and I have done some work, learned a lot of knowledge and improved a lot of abilities. There are still many shortcomings and problems that need to be studied and improved:

1. New technologies and products are not well mastered, so it is necessary to strengthen theoretical and practical study and participate in the project site more.

2. Go to the after-sales service site to understand the customer's needs, fundamentally solve the customer's problems, and further improve the after-sales service files.

3. Cooperate with the leaders of after-sales service department to strengthen the professional skills training of after-sales service personnel in each branch.

4. The consciousness of work innovation is not strong, so we need to study more and go to the after-sales service site to improve our working ability.

In my future work, I will carry forward my advantages, overcome my shortcomings, and do all the work well with a down-to-earth and conscientious spirit.

Fan Wenhe (IV) worked in the after-sales department for X months and got a deeper understanding of the company's products and after-sales service than before. After-sales service department is a very indignant, but it is also a very trained profession. Through these X months of after-sales service, I have a certain understanding and experience of after-sales service:

First, establish a global concept and do a good job.

No matter what kind of work you are engaged in, establishing the overall situation consciousness is the primary problem. On-site technical service is no exception. I think the overall situation of after-sales service is to "establish corporate image, which is an important part of maximizing customers' satisfaction and loyalty to the company's products", protecting customers' interests to the maximum extent and improving the core competitiveness of the company's products. Do a good job of after-sales service, and at the same time, in order to feedback the bad situation in the process of product delivery to users. In order to get timely improvement in subsequent products, so that products can better meet the use requirements of the site and customers.

Second, be good at professional skills and be diligent in on-site observation.

With the continuous development of xx industry, the continuous improvement of automation and the emergence of new products and technologies, an after-sales service technician should be diligent in observation, think independently, communicate with on-site technical workers, communicate with after-sales technical service personnel of other companies, understand the development direction of xx industry and the technical ability development requirements of service technicians, and be able to serve new products better and faster in the future.

Third, it belongs to communication work, which is stronger than assisting coordination.

On-site technical service personnel should not only have strong professional technical knowledge, but also have good communication skills. Many times, the problem of a product is due to improper operation, not the poor quality of the product reflected by customers. At this time, after-sales service personnel need to find out the crux, communicate with customers, standardize operations, avoid distrust of products, and even damage the corporate image.

In the new situation of the development of xx industry, in the face of the recovery of shipping market, after-sales service industry should have new working ideas. Enterprises need two feet to make steady progress;

One is to improve the quality of products, making the use of products more convenient and concise.

The second is to improve the after-sales service, and timely issue the problems existing in the company's products to relevant departments in the form of information contact sheets and after-sales service summaries to prevent such problems from happening again in similar products.

In my future work, I will study the relevant professional knowledge harder and make my work better by going up a storey still higher.

After-sales Attendant's Annual Work Summary Model essay (5) The work during this period is busy and substantial. Looking back on my past work, I have both the joy of success and the regret of loss, but more of an expectation for my future work. The work is summarized as follows:

First, adhere to the overall concept and do a good job.

No matter what job you are engaged in, adhering to the overall understanding is the primary issue, and on-site skill service is no exception. I think the overall situation of after-sales service is to "adhere to the corporate image and maximize customer satisfaction and loyalty to the company's products." "Maximizing the interests of customers is the main part of improving the core competitiveness of our products. Doing a good job of after-sales service is also the publicity of the company's products and the spy collection of the company's product functions, so as to make real-time improvement and make the products better meet the requirements of field application.

Second, being good at communication is better than assisting coordination.

On-site technical service personnel should not only have strong professional skills and common sense, but also have excellent communication skills. Problems with a product are often due to improper operation, rather than quality problems reflected by customers. So at this time, we need to find out the crux of the problem, communicate with customers, standardize operations, and then prevent distrust of products and even damage to corporate image. It is a powerful publicity for the company's brand image to communicate with customers in daily work and satisfy customers.

Third, skilled in professional skills and diligent in on-site inspection.

With the continuous development of the electronics industry and the increasing competition, how to do a good job in computer after-sales service is also a powerful card to enhance the brand competitiveness of the company. As a skilled service person, I should be diligent in on-site inspection, think independently, communicate with colleagues more, and strive to continuously improve my professional level. Every excellent after-sales service represents customers' further trust in our products.

Fourth, the level of common sense skills and practical proficiency.

In my past work, I have learned something. Attitude is very important at work. Be enthusiastic in your work, and keep smiling in the sunshine, so as to bring people closer and communicate with customers. Especially after-sales service, positive thinking and peaceful mentality can promote the improvement of work and the smooth progress of work, and good methods, skills and judgment are needed in after-sales work to make the work go smoothly.

Annual Work Summary of After-sales Attendants (6) Time always passes in a hurry. But I learned a lot in xx store, and I also learned a lot. Let's sum up my work and study. Please criticize and correct any mistakes. Entered xx store in 20xx, engaged in automobile after-sales work. With the care and guidance of leaders and the care and help of comrades around me, I have made great progress in my thoughts and work. Reviewing the work since joining the company, the summary is as follows:

First, under the strict requirements of the environment, get to know the work and learn more about yourself.

After I joined the company, I found that my understanding of after-sales service was only superficial, and there were many things I hadn't thought of before. Therefore, my first step is to position myself and understand my work. I feel that a person's ideological understanding, work attitude and work standards are often influenced by the working environment. My ignorance from the beginning to my familiarity now cannot be separated from the help of my superiors and colleagues in the department. If I can sum up the work of our department in recent years, it will be in six words, namely: strict, nervous and busy. Strict work requirements, tense study atmosphere and busy work rhythm. From vagueness to clarity, I fully realized the importance of my work. At work, I was deeply infected by the high standards and strict requirements of the leaders, the positive work enthusiasm and enterprising learning attitude of my colleagues around me, and the tense and efficient work rhythm. I am fully aware that as a member of this group, I can't "discredit" this group at the beginning and drag it into the water. On this basis, I want to integrate into the "study hard and work hard" created by everyone as soon as possible. Under the influence of this environment, I try to get familiar with my work in the shortest time. In the realization of this idea, my work level has also been continuously improved. I always remind myself to keep a good mental state, always set a higher working standard, always safeguard the overall interests and do every job well. This is also an important guarantee that I can better complete my work tasks during this period.

Second, in diligent study, the quality has been improved.

It should be said that the past year was a year of hard work. Because my time in the automobile industry is relatively short, I must make more efforts to do the same standard work well. Through the study, I have made a leap in my post, whether it is car service reception or business knowledge learning. This further verifies the profound truth that "as long as you pay, you will definitely get a return".

Third, seek breakthroughs and innovations in familiarity and make progress in work.

Looking back on the busy work in the past year, from the initial ignorance to the current familiarity, from the young people who have just left the university gate to the quasi-professional people now, from the understanding of colleagues in the department to the close cooperation between them, every big move in the work is a kind of exercise and test for themselves. I will ask myself to do X tasks such as after-sales car service process seriously, meticulously and meticulously.

In a word, the after-sales service of automobiles is still a growing department and a good place to exercise people. I was fortunate to grow up with it. It made me an inexperienced person deeply realize the essence of myself and my work, that is, mutual cooperation. A person can be brilliant, but I can't do anything without the help of others. At work, I learned a lot about work and the truth of being a man. Although I feel very busy and tired, I have also experienced the feeling of happiness in suffering and gain from being tired. I think this will also lay a solid foundation for me to make new progress in my future work and study. I also know that my work is still unsatisfactory. For example, in the reception, it has not yet reached the requirements of Excellence; Sometimes work is too hasty, lack of in-depth and meticulous work style and so on. I will try my best to overcome my own shortcomings, correct my own shortcomings, strengthen my exercise, and contribute to the overall work of the company with excellent performance.