Why is the Guangzhou municipal government hotline 12345 often recruited? Is the working environment and treatment there not good?

Because when people complain, most of them are in a bad mood, and most of the things reflected by the municipal hotline are not small. At this time, the operator becomes a punching bag, and crying at work also happens from time to time. Moreover, it belongs to the appointment system, which is not officially compiled by the government. The salary is low and there is little willingness to do it.