Responsibilities of property customer service supervisor

Job Responsibilities of Property Customer Service Supervisor (13 general articles)

In the rapidly changing modern society, we can come into contact with job responsibilities in more and more places. Clear job responsibilities can enable employees to Know and master job responsibilities, be able to maximize labor management, scientifically allocate manpower, and ensure that people make the best use of their talents and match their positions. What job responsibilities are effective? The following are the job responsibilities of property customer service supervisors that I have compiled. They are for reference only. You are welcome to read them.

Job Responsibilities of Property Customer Service Supervisor Part 1

Job Responsibilities:

1. Responsible for the daily management of platform customer service personnel, providing guidance, support and supervision, and conducting training , assessment;

2. Assist e-commerce managers to formulate and improve customer service management systems, standardize and improve job responsibilities, and optimize customer service processes;

3. Participate in e-commerce platform marketing Formulate promotion and page design planning plans;

4. Responsible for daily work such as e-commerce platform page upload, product listing, pre-sales, in-sales, and after-sales services;

5. Check and monitor customer service online chat records, provide timely guidance when problems are discovered, and promptly correct and handle violations;

6. Be familiar with the functional templates and structures of the online marketing platform pages, and guide customer service personnel correctly Carry out product promotion;

7. Responsible for handling service failures and customer complaints in a timely manner, and tracking and analyzing customer satisfaction;

8. Regularly collect customer feedback and conduct Analyze customer needs and make reasonable suggestions to superiors;

9. Responsible for the collection of sales data and information, plan store promotions based on sales conditions, and make reasonable suggestions to superiors;

10 .Complete other temporary tasks assigned by superior supervisor.

Qualifications:

1. College degree or above, more than one year of experience in the same position;

2. Have good industry acumen and master certain quick skills

3. Strong sense of service, able to provide effective guidance to team members and help team members improve;

4. Good communication and coordination skills, sense of responsibility, Execution ability and service awareness, with certain team management experience. Responsibilities of property customer service supervisor 2

1. Responsible for matters related to visitor and conference reception;

2. Responsible for leading customers to visit And explain, including park explanation, exhibition hall explanation, and other propaganda, etc.;

3. Responsible for assisting in the follow-up service of the park visit reception and conference reception process;

3. Reception facilities Management of facilities and supplies;

4. Responsible for customer service assistant related work for some property projects;

5. Complete other matters assigned by superiors. Job Responsibilities of Property Customer Service Supervisor Part 3

1. Responsible for handling various procedures such as property repossession with owners, and updating property owner information in a timely manner.

2. Responsible for following up and handling the remaining quality issues of various projects, and properly handling various complaints from owners.

3. Responsible for the housekeeping of the front desk.

4. Receive visiting guests

5. Assist in the reception of conference affairs.

6. Complete the tasks assigned by the leader. Responsibilities of Property Customer Service Supervisor Part 4

1. Responsible for assisting the front desk customer service assistant on duty to receive visits from owners, accepting decoration applications and various certification services;

2. Responsible for the work information of this department Establishment and management of files and owner files;

3. Responsible for property fee collection work;

4. Responsible for cleaning and greening inspections in the building;

5 , Keep abreast of customer developments, ensure that all kinds of suggestions, opinions, and complaints raised by customers are promptly communicated to relevant departments and superior leaders of the Property Management Office, and are recorded, and timely feedback is provided to customers for handling opinions.

6. Summarize and sort out the recovery records submitted within the jurisdiction, handle customer opinions, etc., and archive them after Huiguo feedbacks them to superiors.

Job Responsibilities of Property Customer Service Supervisor Part 5

Job Responsibilities of Property Customer Service Supervisor:

1. Responsible for presiding over the overall work of customer service, coordinating and supervising the work of all employees under his jurisdiction.

2. Implement the company's policies and decisions, and be fully responsible for the daily affairs and management of customer service.

3. In accordance with the rules and regulations of the Property Service Center, inspect, supervise and assess the service quality of department employees, implement reward and punishment measures, and continuously improve service levels.

4. Responsible for formulating the work plan of the department and organizing its implementation. Arrange the work of department personnel according to specific circumstances.

5. Understand the situation of building owners, organize and resolve owner complaints in a timely manner, and report in a timely manner those that cannot be resolved.

6. Carry out timely follow-up on the quality maintenance of the building and feed the information back to the relevant departments.

7. Keep abreast of the payment status of management fees, water and electricity bills, etc., and organize the collection of management fees in a timely manner.

8. Carry out supervision and management of building cleaning, landscaping and other tasks.

9. Regularly organize interviews with owners, strengthen communication and contact with owners, understand the needs and voices of owners, and take effective measures to solve them in a timely manner.

10. Do a good job in horizontal cooperation with various departments. Responsibilities of Property Customer Service Supervisor Part 6

1. Consciously abide by national, provincial and municipal laws, decrees, policies, and various rules and regulations of the company and management office;

2. Responsible for this Planning, supervision, and guidance of work within the scope of the department's responsibilities;

3. Responsible for submitting the department's work plan and work summary to the director (manager) of the Management Office every month;

4. Responsible for conducting regular and irregular assessments of employees in the department, and submitting work performance reports of employees in the department to the director;

5. Stick to the post, receive customers seriously, and patiently explain customer complaints and handle them in a timely manner (generally Handled within 24 hours); the complaint handling rate reaches 100%;

6. Be familiar with the structure of the property building under your jurisdiction, the arrangement of the buildings, the number of units, the number of households; the direction of the pipelines; the installation of various equipment Operation methods and switch positions; maintenance essentials, common faults, and common maintenance methods of buildings and public facilities; types, number, and residents of customers; supervise department employees to collect management fees in a timely manner, with a collection rate of more than 95%; ;

7. Be familiar with the relevant management regulations on property, city appearance, sanitation, greening, public security, fire protection, etc., and be able to apply them skillfully; be responsible for formulating work plans for property management services under your jurisdiction, supervising, guiding, and inspecting the greening, Public security, cleaning and other employees should do their jobs well;

8. Responsible for handling major violations, violations of laws, disciplines and major emergencies within the property under their jurisdiction; understand the emergency response when fires, typhoons, and public security cases occur Methods, and be able to organize, arrange and handle effectively and in a timely manner;

9. Insist on regular and detailed inspections of the properties and other departments under their jurisdiction, discover existing and potential problems, and arrange, handle and improve relevant work in a timely manner;

10. Responsible for guiding and supervising employees to establish and improve management files, and regularly check the status of files. If there are incomplete or lost files, timely organization and arrangements should be made to resolve them;

11. Complete tasks assigned by superior leaders Other tasks. Property Customer Service Supervisor Job Responsibilities Part 7

Responsibilities Description:

1. Responsible for the management and assessment of the customer service line of residential projects, conduct regular training, and improve work enthusiasm;

2. Responsible for leading the customer service department to handle property owners’ complaints in a timely, accurate and reasonable manner, and concurrently carry out property customer service improvement work;

3. Respond to owners’ and quality service needs in a timely manner, organize and coordinate to resolve owners’ complaints Solve problems and improve owner satisfaction;

4. Responsible for providing timely arrears data of business owners in accordance with company procedures and standards, and completing the management fee settlement work assigned by the company;

5. Responsible for staff scheduling, attendance, entry and exit;

6. Other tasks assigned by leaders.

Qualifications:

1. College degree or above, height 163cm or above;

2. More than 5 years of experience in property management or customer service management, 2 More than 10 years of experience in customer service supervisor positions;

3. Familiar with the use of relevant office software, proficient in operating forms and documents. Responsibilities of Property Customer Service Supervisor Part 8

1. Responsible for the property management and etiquette reception of the office building;

2. Responsible for maintaining customer relationships and carefully answering customer inquiries or questions;

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3. Responsible for the management of business owner files;

4. Accept and record customer complaints, handle or feedback to superiors in a timely manner and conduct regular return visits;

5. Responsible for property management Distribute payment notices for management fees, water and electricity bills, and collect collections at the end of the month;

6. Assist the property service center in the management of quality system documents, materials, and files;

7. Assist in supervising and managing the daily work of the Environment and Greening Department;

8. Assist in planning and organizing employee training of the service center;

9. Complete other tasks assigned by superior leaders. Property Customer Service Supervisor Job Responsibilities Chapter 9

Job Responsibilities:

1. Establish a customer service center quality management system, optimize the quality inspection plan, monitor the quality of telephone and online services, and key nodes of each service Implement supervision. Improve the professional service level of customer service staff;

2. Analyze and study user needs, problem feedback and complaint cases, timely analyze and discover key issues, propose improvement suggestions and implement them, and effectively improve user service experience;

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3. Manage the customer service process of large project business; regularly write customer service center quality inspection analysis reports to provide support for overall service quality improvement;

4. Sort out and optimize the customer service center work process and business Guidance manual, coordinate cooperation and connection between operations, products and other departments;

5. Design robot intelligent customer service, upgrade knowledge base management, connect with each product line, obtain the latest business knowledge updates and formulate training plans ;

Qualifications:

1. Bachelor degree or above;

2. More than 3 years of insurance customer service experience, priority will be given to those working in the financial industry.

3. Good leadership, communication, coordination and organizational management skills, and innovative spirit.

4. Have good working habits and working methods, and be good at coordinating and planning work. Property Customer Service Supervisor Job Responsibilities Chapter 10

1. Daily management of customer service;

2. Develop and improve customer management systems, standardize and improve job responsibilities, and optimize customer service processes;

3. Establish various sales database systems and conduct corresponding data analysis, and complete statistical work on monthly, quarterly and annual sales indicator data;

4. Customer satisfaction survey , improve customer demand analysis, and formulate feasible plans to improve customer satisfaction;

5. Formulate a training plan for members of the department, and provide guidance and training to customer service specialists on their business skills, complaint handling skills, and work attitudes. , and conduct practical case training to control the quality of customer service.

6. Responsible for the controlled issuance management of service-related documents.

7. Responsible for organizing the reception and handling of complaints from owners, keeping work records, understanding the authenticity of the incident, coordinating follow-up processing with various departments and regions, closing the loop on the incident, and understanding the complainant's handling of the incident. of satisfaction.

8. Responsible for organizing department employees to classify, summarize, and make statistics of owners’ opinions, complaints, and suggestions, and report the analysis to the company once a week, and inform all departments and regions of the relevant situation every month , implement improvement measures.

9. Organize visits to customers in various regions. Responsible for organizing district-wide community cultural activities, service quality evaluation and customer survey measurement.

10. Responsible for inspecting the work of each position in the department and conducting performance appraisals on service execution.

12. Complete other tasks delivered by the unit, and assist other departments in completing customer service related companies.

Property Customer Service Supervisor Job Responsibilities 11

1. Conscientiously implement the company’s relevant management regulations and carry out work under the leadership of the department manager;

2. Be familiar with the various management systems of the project department , charging standards and their composition, customer situation, building structure, functions, etc.;

3. Assist the project manager to organize regular job skills training for employees, and always maintain excellent working conditions and high-quality services;

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4. Assist the project manager to cooperate with the Finance Department, organize and arrange the collection of property management fees and other related fees, and complete the charging quota;

5. Assist the project manager to supervise and inspect the customer service assistant’s performance Work status and filling and filing of various records, guide and assist employees to deal with difficult problems encountered at work;

6. Draft various documents to be sent to owners/tenants, and submit them to the project manager for review;

7. Receive and handle customer complaints;

8. Assist the project manager to inventory and manage the assets of the customer service department;

9. Responsible for the attendance of the team members. Report sick leave status in a timely manner, and make good deployment of job personnel;

10. Assist the project manager to deal with various emergencies,

11. Conduct regular customer return visits, questionnaire surveys, customer Summarize and implement suggestions; regularly conduct statistics and analysis on service quality, and submit the results to superior leaders;

12. Complete other tasks assigned by leaders. Property Customer Service Supervisor Job Responsibilities Chapter 12

1. Fully responsible for all customer service matters in the commercial plaza

2. Responsible for accepting various emergencies in the plaza and doing follow-up and return visits Work

3. Responsible for supervising the service specifications and work conditions of customer service personnel to ensure that all records are complete and accurate

4. Responsible for following up on emergencies and merchant complaints, and responsible for related Statistical analysis of party complaints and merchant complaint analysis

5. Refined division of responsibilities of customer service center positions

6. Supervise customer service work, project repair reports, customer complaint statistics, material sales statistics, water and electricity Completion of fee collection and other work

7. Complete the merchant satisfaction survey questionnaire and consumer satisfaction survey questionnaire on time, organize and analyze the data, and form a special report

8. Supervise the harmonious playback of background music in the square and the playback of background music on specific holidays

Qualifications

1. No gender limit;

2. Full-time college degree or above ;

3. 1 to 3 years of relevant work experience in large commercial shopping malls, supermarkets, department stores, etc., customer service management experience is preferred;

4. Good image, it is recommended to be above 165cm tall ;

5. Strong communication skills, quick thinking, and affinity;

6. Familiar with relevant documents such as the Consumers Association;

7. Have strong resistance pressure ability. Property Customer Service Supervisor Job Responsibilities Chapter 13

1. Be proficient in the features, functions, precautions and prices of our products.

2. Be familiar with the operation, transaction model and backend operations of the leading future website.

3. Responsible for the normal operation and maintenance of the store and monitoring (such as: store sales data, product management, customer management.)

4. Formulate basic work system and continuously improve the system based on actual operating conditions at work to improve work efficiency.

5. Coordinate with various departments to improve customer satisfaction.

6. Train customer service and summarize problems that arise in daily store operations. Regularly train customer service to handle problems in a timely manner to improve customer service quality and service quality.

7. Arrange customer service work to summarize the problems reported by customer service and solve them in a timely manner.

8. All functional personnel in this department (customer service, ordering, and art) are required to strictly follow the operating procedures).

9. Do a good job in team building, communicate and coordinate more when conflicts arise at work, and encourage everyone to work together and work together.

10. Report major problems encountered at work to the leader in a timely manner and resolve them.

11. Lead by example, abide by job responsibilities and company policies.

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