What are the main communication channels of the current police-related public opinion crisis?

The main communication channels of police-related public opinion crisis and the characteristics of current police-related public opinion are mainly divided into the following aspects:

1.

Face to face communication is very fast. Since the arrival of the media era, the spread of public opinion has changed from "point to face" to "face to face". Public opinion communication is supported by many information chains, and there is no clear path and center, which is often manifested as

Now it is the "second kill" speed, which is difficult to control and control. If once the police-related information is sent by the media, it will spread quickly and widely, and the audience will expand instantly. It can be seen that public opinion, especially police-related public opinion, spreads very fast.

It needs to be highly valued by the public security organs.

2.

"Point-to-point" docking has a wide range. New media is based on information exchange among participants, and has the characteristics of hyperlink, strong interaction and mobility. In the interaction, the publishers, disseminators and participants of police-related public opinion are integrated.

Each "node" in the process can publish, spread and receive information from each other, and realize "point-to-point" docking in a short time without "checking" and "auditing". Therefore, participants have the right to express their opinions.

Be "enlarged" so that the coverage is beyond imagination. Even simple police-related public opinion will be infinitely amplified by the communication interaction of forums, post bars, Weibo and other media, and spread widely in a short time, thus causing online embarrassment.

The negative effects of emotions.

3.

The discussion of "piece by piece" had a great response. Public security work has the characteristics of universality, mass and particularity. In addition, in the specific social environment where the game between public rights and private rights is becoming more and more fierce, the public pays close attention to public security work and people's police.

Note: Police-related public opinion has become the focus of news media, especially online media, and is the object of digging news resources. Once the police-related information is captured by the media, especially the negative information such as unfair law enforcement and violation of law and discipline, it will be captured by the network.

Internet, forums, post bars and other new media are widely spread, and newspapers, magazines and other print media are also constantly releasing news, thus making a police-related public opinion spread by various media positions, forming the effect of "one piece at a time" discussion.

As a result, it has aroused great concern and extensive discussion in the whole society, aroused strong social repercussions and caused passivity to public security work.

4.

The hype of "net net" has far-reaching influence. The virtuality of the network and the freedom of speech have helped to enhance the individual's sense of "no responsibility" to some extent. Some websites have published one-sided comments in order to blindly pursue sensational effects; have

Some websites even seize the police-related information for malicious speculation, which leads to public opinion that is not conducive to public security organs on the Internet, which in turn leads to the crisis of the relationship between the police and the people and seriously affects the public security organs' law enforcement credibility. the same

At that time, the police-related public opinion also changed from online to offline, and some public opinions directly turned into conflicts between police and people in reality. It can be seen that the influence of police-related public opinion "online and offline" hype can be described as deep.

Second, the problems existing in the guidance and control of police-related public opinion

1.

There is a rigid understanding. At work, some policemen are not sensitive to police-related public opinion, often confined to traditional concepts and thinking, and lack sufficient attention to the role and influence of public opinion, and unilaterally think that public security organs are the masters.

The industry is to fight crime and prevent and control public security. It's just a few posts and replies on the internet, which have little impact. Therefore, the work is often manifested as slow response and neglect of guidance, which eventually loses the initiative of the work and delays the work.

The best disposal opportunity leads to the rapid spread of police-related public opinion, which brings passivity to the next disposal work.

2.

Always a "mechanical" reaction. For police-related public opinion, some police officers and departments have too simple coping methods and weak coping ability. They have always taken a negative approach of "covering up, covering up and concealing" the news released by the media such as the Internet.

The failure to take targeted measures in time to guide it has aggravated the public's suspicion to a certain extent and even pushed the public to the opposite side. At the same time, in dealing with the relationship with the news media, we have always maintained a "stay at a respectful distance from others."

The attitude of avoiding or refusing media interviews is widespread. However, after the police-related public opinion occurred, the relevant information media could not verify it, and only listened to the statements of the parties and victims, resulting in incomplete news reports.

Face, not objective, not true, and finally the original simple event becomes not simple, and the easy problem becomes not easy.

3.

There is a "blind" explanation. After the police-related public opinion happened, some public security organs did not analyze and evaluate the situation, and did not accurately grasp the people's psychology. Instead, they blindly released some officials' information to the news media in view of the impact of the public opinion crisis.

The information of the parties is often false and untrue, and the words and deeds are improper, which leads to comments and accusations from netizens and fails to make good use of the guidance and disposal of police-related public opinions. However, some public security organs are more extreme and tough in guiding public opinion, not

Some people consider the problem from the standpoint of the masses, but once accused the media of many improper things, which led to the "overlapping and upgrading" of police-related public opinion, and the criticism of the news media intensified, further aggravating the crisis of police-related public opinion.

4.

Collaborative "intestinal obstruction" is serious. The guidance and disposal of police-related public opinion involves many police types and departments, and the cooperation between police types is very important. At present, as far as grass-roots public security organs are concerned, there is still a lack of guidance and handling of public opinion.

With a perfect cooperation mechanism, the division of tasks between grass-roots teams and government functional departments is not clear enough, especially the rapid linkage between propaganda departments and some grass-roots law enforcement units is still "short board", "one-man show" and "one-man show"

The phenomenon of "array" is very common, and the overall ability and level of handling police-related public opinion needs to be further improved. In addition, there are still problems in communication and cooperation between grass-roots public security organs and news media such as TV stations, newspapers and websites. And there are three-dimensional publicity.

The pattern has not yet formed.

Third, the countermeasures of public security organs to deal with police-related public opinion

1.

It is necessary to change ideas and improve ideological understanding. First, we should understand public opinion from a stable height. The duties and tasks of public security organs are to ensure the overall social stability and people's livelihood. The occurrence of police-related public opinion is concentrated in the table.

To meet the demands and wishes of the media and the public, if the public security organs do not guide and control them properly, it will cause malicious speculation by the media such as the Internet, form a public opinion crisis involving the police, and some even have conflicts between the police and the public, which will affect the overall stability of society.

Settings. Public security organs should understand police-related public opinions from a stable and political height, always keep a clear head, and do a solid job in maintaining stability such as propaganda and guidance, and emergency response. Second, we must grasp the public opinion from the height of the police situation. Be firm

Establish the consciousness that "public opinion is a police situation" and be highly sensitive to police-related public opinion. After the occurrence of public opinion, it is necessary to immediately organize the police of the political work propaganda department to respond quickly, take the initiative to deal with it, and properly handle it to prevent public opinion from being "issued" on a large scale.

Yeast ",causing passivity to public security work. Third, we should look at public opinion from the height of image. Police-related public opinion affects the overall stability of society, and is more related to the image of public security organs and people's police. In the guidance of public opinion, we should strengthen "Yu"

Love is image ",through communication and cooperation with relevant media, strengthen the positive publicity of public security work, constantly convey" positive energy ",establish a good image of public security organs being close to the people, serving the people and loving the people, and let the masses.

The satisfaction of public security work has been continuously improved.

2.

We must take the initiative and make further efforts to deal with public opinion. First, release authoritative information in time. In case of police-related public opinion, it is necessary to organize publicity and other relevant departments to release authoritative information in the media at the first time, announce the truth of the incident and guide the society.

On firmly grasping the initiative of police-related public opinion discourse and preventing misleading public opinion and negative speculation. At the same time, the public security organs at or above the municipal level also informed the society of the incident in a timely manner through the news conference, which won the attention of the media and the masses.

Understand and trust, and eliminate certain social influences. The second is to actively use the network platform. At present, the public security convenience service online and the public security Weibo opened by the public security organs in the province are important platforms for responding to and guiding media public opinion. we can

By setting topics on the platform, the concerns of netizens and the public are fully regulated. That is to say, through online convenience service and topic planning of Weibo managers, efforts are made to focus the attention of society and netizens.

Guide to a specific direction for diversion, to a certain extent, divert and distract the attention of the majority of netizens, so as to achieve the purpose of guiding public opinion. The third is to give full play to the role of "public opinion leaders". Mass communication thinks that information dissemination.

Only through the intermediate link of "opinion leader" can we finally reach the general audience. We can make full use of this theory, arrange the police in charge of network management, and continuously publish original works on hot websites, forums and post bars.

Creative posts have aroused widespread concern and discussion among netizens, and established a certain network authority. After the occurrence of public opinion, our "public opinion leader" police can objectively and fairly express their views, comment on problems and explain.

The truth, eliminate netizens' doubts about the public security organs, and achieve a certain degree of cognition, get twice the result with half the effort.

3.

It is necessary to expand publicity and strengthen positive guidance. The first is to publicize advanced deeds. It is necessary to publicize through the media the advanced deeds of public security police in maintaining stability, cracking down on crime, serving the masses, and rescue and disaster relief.

Show the police's selfless dedication, love for the people and benefit the people, and be brave and fearless, and win the trust and support of the masses. Such as Yang Jun, the most beautiful fireman, and Xu Zhongjie, a good policeman from Mount Juewei,

CCTV, People's Daily, Shanxi Daily and other central and provincial mainstream media reported in succession, and achieved good publicity and social effects. The second is to focus on publicity in combination with work. We should put the determined priorities of public security work,

Such as people's livelihood policing, community policing, grassroots foundations, etc. , widely publicized to the society and the masses, so that the public can understand and know the key work and main measures of the public security organs, which has aroused widespread concern in society. Recently, people's public security

Newspapers, Shanxi Daily and other mainstream media publicized the online work of people's livelihood policing and convenience service carried out by the public security organs in the province, and concentrated on displaying the achievements of public security work, which received strong response from the masses. The third is to combine with the masses.

Care about publicity. In line with the principle of "what the masses care about, the public security organs will solve it", combined with the practical problems of public security, the cracking of small cases, the mediation of small contradictions and other issues of concern to the masses, the public security organs should

Measures, case detection progress and actual results, etc. , should be timely publicity to the masses, to further enhance the public's participation in public security work and sense of identity.

4.

It is necessary to strengthen communication and interaction between the police and the media. The first is to make a good docking. In daily work, we should do a good job of docking with the mainstream media in our administrative region, establish information publicity, news joint and other systems, and actively invite the media to go deep.

Public security organs conduct interviews and reports, win the trust and support of the media, set up special pages and columns in newspapers, TV stations and other media, occupy mainstream positions, publicize public security voices, and create conditions for guiding police-related public opinion in the next step. The second is to supplement.

Strong communication and interaction skills. It is necessary to closely combine the activities such as "three visits and three evaluations", "police camp open day" and "meeting with the police room", invite the media and the public to participate extensively, and fully display the performance of public security work and the image of the police force.

Solicit opinions and suggestions from the masses on public security work, strive to publicize public security work in an all-round, three-dimensional and multi-angle manner, and realize the transformation from public security guidance to social guidance. The third is to rely on network guidance. We should rely on public safety to facilitate the people.

Service online, public security Weibo and other online publicity platforms, communicate and interact with the vast number of netizens, listen to the voices of the masses with an open mind, seriously answer the inquiries of netizens, effectively solve the difficulties of the masses, and truly "let the data run more and let the masses do less."

Running errands not only strengthens cooperation with newspapers, magazines and other print media, but also realizes win-win interaction with online media.

5.

It is necessary to highlight key points and improve the disposal mechanism. First, we can establish and improve the public opinion early warning mechanism based on the system platform of the multi-Rui-ke public opinion data analysis station. It is necessary to monitor websites, forums, post bars and blogs in real time, and organize network supervision and publicity departments for all kinds of police-related information.

The door police analyze and judge in time, grasp the information dynamics, carry out information early warning, achieve early detection, early prevention and early disposal, and resolutely prevent the spread of public opinion due to work lag, which in turn leads to a public relations crisis. The second is construction.

Establish and improve the rapid response mechanism. Network supervision, publicity and law enforcement units are the main police types to deal with police-related public opinion. While paying close attention to relevant business training, we should improve the rapid response mechanism, effectively strengthen actual combat drills and improve our coping ability.

Disposability and level. If there is a major police-related public opinion, the relevant departments and police types can respond quickly, carry out the disposal work according to the emergency plan formulated in advance, and take effective measures to deal with and resolve the public opinion crisis. The third is to establish

Improve the linkage disposal mechanism. In the guidance and control of police-related public opinion, it is necessary to establish and improve a smooth and efficient linkage disposal mechanism, strengthen coordination and cooperation among various police types, and form a strong joint force to do related work together.

At the same time, it is necessary to strengthen the linkage with the relevant departments of the party Committee and government. After the occurrence of major police-related public opinion, it is necessary to report to the party Committee and government in time, strive for the support and help of the party Committee and government, coordinate and solve the public opinion crisis, and ensure the overall social stability. The fourth is

Establish and improve the information release mechanism. It is necessary to establish a mechanism to effectively regulate the release of authoritative information on major public opinions, instruct special classes to be responsible for information release, actively and timely guide positive public opinions, and prevent individual departments from releasing them.

Inappropriate and inaccurate information leads to the secondary accumulation of negative public opinion. In addition, for negative news reports that distort the facts and deliberately denigrate the image of the public security team, the propaganda department of the public security organ should release authoritative information in time and take a clear-cut stand.

Clear rebuttal, safeguard police rights and interests and team image.