Job responsibilities of the property manager

Article 1: Job responsibilities of the property manager

1 Perform various tasks arranged by the general manager;

Responsible for the overall operation of the department;

3. Be responsible for the assessment and evaluation of this department;

4. Supervise, guide, train, examine and evaluate the work of employees in this department;

5. Examine and approve the work plan and arrangement of the department;

6. Establish external communication channels, municipalities directly under the Central Government, solve the relationship between the company and surrounding units and management departments, and receive visitors;

Responsible for collecting policies and regulations related to property management, reporting to the general manager in time and making suggestions.

Chapter II: Responsibilities of the Property Manager

1. Under the leadership of the company's general manager, the property manager fully grasps the daily operation of the company, implements all aspects of the company's work, assists the leaders in handling daily administrative affairs, and coordinates the work of various departments. He is a good staff officer and assistant.

2. Preside over the work according to the work responsibilities of the Administration Department, check and evaluate the daily work of the employees in the department, and ensure that there are no work mistakes in the department.

3. Under the guidance of the company's leaders, be responsible for formulating administrative, secretarial, general affairs, logistics management and other related systems, and organize training and learning before the implementation of the system.

4. Check and supervise the implementation of the system of each department and give feedback to the company leaders in time, and at the same time assist each department to carry out rectification.

5. Be responsible for the initial review of the receipt, put forward preliminary handling opinions and report to the company leaders in time. Carry out comprehensive implementation and handling according to the opinions of leaders, and urge the circulation, recycling and archiving of documents.

6. The property manager is responsible for the review, approval, printing, distribution and archiving of the issued manuscripts, and guiding the tracking, transmission, receiving, archiving and safekeeping of various documents and materials.

7. Responsible for organizing receptions at all levels, handling letters, visits and complaints, correctly grasping the company's policy boundaries, and coordinating all aspects of work and interpersonal relationships.

8. Plan and manage the procurement of various office facilities, office supplies and daily necessities.

9. Constantly strengthen the self-construction and team building of the administrative department, improve the quality of personnel, improve work efficiency, and timely complete other tasks assigned by the leaders.

Article 3: Responsibilities of the Property Customer Service Manager

1. Assist the general manager of the project property to carry out various tasks within the scope of customer service responsibilities.

2 responsible for the inspection and supervision of the daily service management of the community, and timely correct or report to the superior and relevant departments the phenomenon that does not meet the reasonable requirements.

3. Responsible for the coordination and handling of complaints and disputes of community owners, daily contact, visit and consultation of owners, formulate and organize the implementation of communication plans of community owners at various stages, and actively strive for the understanding and support of owners.

4. Organize the owner to go through the check-in and decoration procedures, and file relevant information;

5. Organize and guide the customer service personnel to receive and register the owner's application for repair, arrange the maintenance department to handle it at home in time, and do a good job in supervising and consulting the owner's handling results;

6, responsible for collecting property management related fees.

7, cooperate with the general manager of the property to do a good job of statistical summary of the annual financial budget data.

8, responsible for the assessment of customer service personnel.

9. Assist and participate in daily contact and visit with the owner, and establish a good communication relationship with the owner.

10, responsible for organizing community cultural activities and community publicity.

Chapter IV: Responsibilities of Property Manager

Preside over daily management. According to the actual situation of Guanglong Building in Wuxi in different periods, this paper puts forward some suggestions and measures to improve and improve the level of property management.

Be responsible for and report to both the company and the owner, submit the work plan and summary to the company and the owner on time, listen to the opinions and requirements of the owner, and implement them within the prescribed time limit.

Responsible for holding monthly staff meetings, checking the implementation of work, assigning work tasks, coordinating employee relations, and proposing solutions to problems in the implementation of project property management. In case of major events or beyond the post responsibilities and authority, it shall immediately report to the company and the owner.

Patrol, understand the equipment operation and maintenance, security, cleaning, greening and other services, check all key links every day, and solve problems in time when found.

In case of emergency, immediately organize relevant responsible personnel to deal with it and implement it according to the measures formulated in the emergency plan. Afterwards, organize relevant responsible personnel to summarize and study the emergency, analyze the reasons, and write a report to the company and the owner.

Organize a comprehensive inspection of mechanical and electrical equipment, buildings, public facilities and environment once a month, and solve problems in time if found, or notify relevant employees in writing and ask for rectification.

Supervise the income and expenditure of various financial funds, supervise daily settlement, control costs and prepare budgets.

Coordinate the work of all employees and check their working conditions and implementation.

Be responsible for reviewing and modifying the corresponding clauses of subcontracts, and supervising, inspecting and evaluating the work of employees.

Participate in and organize quarterly property management quality inspection, and cooperate with quality management system review.

Be responsible for external communication, handle complaints in time, and inform the parties of the handling opinions and results.

Chapter V: Responsibilities of Property Manager

1. Cooperate with the general manager to coordinate the internal management of the property management company, and coordinate the working relationship between various departments and the management office.

2. According to the needs of the company's work, put forward opinions on personnel adjustment and submit them to the general manager for decision.

3. Be responsible for organizing the formulation and revision of the management system related to the work in charge, reporting it to the general manager for approval, and supervising the implementation after submitting it to the board of directors for approval.

4. According to the acceptance and takeover procedures of new property projects and actual needs, put forward corresponding personnel adjustment suggestions.

5. Entrusted by the general manager, perform the functions and powers of the general manager in the absence of the general manager and be responsible for the results of his work.

6. Complete other tasks authorized or assigned by the board of directors, chairman, president and general manager of the company. ;