How can novice HR quickly recruit telephone customer service?

suggestion 1: plan ahead, decide before you act

as an HR person in a company, it is necessary to make preparations in advance before making a recruitment call to prevent unnecessary problems. At this time, it is necessary to decide before you act. First, sort out the information of all applicants, get a general understanding of each applicant's needs, and make different appointment plans, which is not only responsible for the company's recruitment of talents, but also shows the importance of candidates, and can also speed up the success rate of appointment.

suggestion 2: be sincere and meticulous

after you call the applicant, you should show your enthusiasm, ask the other party whether you want to apply for our company, carefully check the personal information of the other party and introduce the basic situation of our company, talk to the applicant without exaggeration, and talk about every content in detail, but be sincere and frank. We should take into account the feelings of the other party, and we should not blindly introduce our company and the work of the applicant's position and ignore the feelings of the applicant on the other end of the phone. To make candidates feel the enthusiasm and care of our recruitment, of course, they should be moderate. This can also indirectly reflect a kind of working attitude and good working atmosphere of the company's internal personnel.

Recommendation 3: Be concise and tireless

During the interview, in order to avoid the boredom of the candidates, we should pay attention to the conciseness of the talking points, so that the candidates can understand the general situation of the position they want to apply for and the internal environment of the company in a short time. As a telephone interview, each applicant's questions should be answered patiently, so as to ensure the smooth communication between the two sides. For the key parts, we should also emphasize with the candidates in particular, and grasp the key points of the interview to attract candidates, which can reduce the smooth progress of the interview after the interview. Therefore, the words of conversation must be concise and to the point, so as to give each applicant enough time to answer questions.

suggestion 4: calmly face the challenge according to the actual situation

in order to attract candidates to interview, make sure that candidates don't hang up before having a series of conversations, and also according to the actual situation. When some applicants are not satisfied with the company's situation or are impatient when answering the phone, if the resume of this applicant is in line with the company's situation, you can start with the other party's needs, think about the problem from the other party's point of view first, and grasp the points that the applicant cares about. And if the applicant has no intention to continue listening, don't force others to do it, keep the original enthusiasm and attitude and hang up the phone, and keep the image of the company, which will also leave a good impression on the applicant.