Work summary of the property management office manager

Property Management Office Manager Work Summary 1

Due to the transfer of the customer service department manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the work of our company's customer service work The key point is that due to the transfer of the manager of the customer service department, I have been assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and combined with my many years of experience in property customer service management, I will now summarize the first half of 2007 In particular, the work done during this period and the work arrangements and assumptions for the next step are summarized as follows:

1. Strengthening the construction of departmental systems

1. Due to changes in department personnel, combined with the actual situation , adjust the division of labor in this department, strengthen management, and improve work efficiency.

2. Draft and revise the system according to the actual situation of the blank management system of the customer service department. The first seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance processing regulations, data file management system, building inspection system, and front desk management system. And the application forms will be remade according to unified standards and issued for use.

3. Strengthen the spiritual development of employees, implement a daily morning meeting system, timely convey the spirit of relevant company documents, and implement the work into practice.

4. Regularly hold meetings with all personnel of the customer service department to summarize existing problems and promptly rectify them, improve and improve the quality of department employees, improve work style, and enhance service awareness.

5. Carry out targeted department training and organize the study of relevant laws, regulations and laws such as the "Property Management Regulations" and "Property Rights Law" so that various systems can be implemented.

6. Recruitment and training for new employees in Area B.

2. Charge Management

1. Communicate with the 52 households who requested compensation from the property company due to housing quality problems in the early stage, through the customer service department administrator, supervisor, manager and the property general manager After many difficult negotiations and communication, the group has approved and agreed to properly resolve 35 households.

2. A month-long settlement of property fees due in the first half of 2007 was carried out, with a collection rate of 92% and a collection amount of 370,214.65 yuan. Excluding the refusal to hand over the property due to failure to compensate for the failure in the early stage 17 households paid the fees, and statistics of property fees, heating fees and compensation amounts were compiled and reported, with details attached.

3. Housekeeping income is planned to be 100,000 yuan in 2007. As of the end of July, the income is 7,410 yuan, which is quite different from the plan. The main reason is that the property company is preparing to carry out some income-generating projects this year. Such as delivery, picking up and dropping off children for business owners, etc., but this has not been implemented in the first half of the year; secondly, the number of cleaning staff has been reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan.

In the second half of the year, as the second phase of housing is handed over, it is also an opportunity to start housekeeping services, and we will strive to generate an income of 20,000 yuan.

4. The fees for the second half of the year are divided into three parts. The first is to clear the 21 households that have not paid due for various reasons on June 30, 2007; the second is to pay the fees due at the end of July 2007. In the collection of property fees in the first period, in view of the characteristics of apartments mostly rented out, reminders are mainly made through telephone notifications supplemented by written forms; thirdly, follow-up is carried out on the 16 households that have not reached an agreement in the previous claims, especially focusing on solving the problems that have not been reached in the future. The five households involved in the negotiation strive to properly resolve this remaining issue before the end of 2007. The property fee collection rate strives to reach above 99%, and the heating fee collection rate reaches 100%.

3. Service management

1. Organize the early property files and information, standardize the file borrowing system, arrange dedicated personnel for management, and implement a borrowing registration system.

① Reorganize the basic information of customers; focus on summarizing the distribution of apartments No. 4 and 5 into a floor plan to separate owners and tenants for easy reference and daily management; ② Provide information to owners and external contractors Update and sort out the contact information of the unit; ③ Make statistics and sort out the maintenance manufacturer information, contact the real estate office to determine the acceptance date, and provide a favorable basis for customer maintenance; ④ Check the receipt of mailbox keys, induction cookers, and access cards in the early stage one by one Make statistics, verify the remaining quantity, find the causes of defects, and prepare for future work; ⑤ Organize the existing vacant room keys and indoor facilities and equipment, arrange maintenance and indoor cleaning work, prepare for sales, and implement regular vacancies Inspection system.

2. Repair the engineering quality problems of the customer’s room in the early stage, focusing on waterproofing, threshold stones, wall cracks, flooding repairs, floor cracks, shower screen leaks, bathroom seepage and bathroom floor tile inversions , replace indoor door locks, repair entrance doors, repair sink drains, etc.

3. Due to water leakage caused by the faucet of the washing machine breaking while the faucet was not turned off, the company requested compensation for damage to the floor, walls, etc., and communicated with the owner and relevant responsible units many times, but failed. The letter requires the responsible unit to respond within a time limit, and has now made a written commitment to restore the owner's floor by the end of July.

The same problem is handled differently for different responsible units. 5#506 After the owner is damaged due to water leakage for the same reason, if the property company meets with the owner and the responsible unit for an interview, the two parties reach an agreement on repairs, that is, We have fulfilled our responsibilities for the property owners and protected the interests of the property management company from losses.

4. Strengthen mobile management, standardize daily lobby positions and building inspections, organize multiple collective building inspections, identify problems, and deal with them in a timely manner. We will take photos of problems that have not been solved recently and put them in writing, transfer them to relevant departments for processing, and conduct follow-up visits.

5. To manage the dog-raising problem in the community, firstly, issue a notice on "Strengthening the Management of Dog-raising Regulations in the Community" and publicize the reporting hotline; secondly, ask the Democracy Square Police Station to cooperate and clean up and rectify violations of dog-raising regulations. The specified owners will be issued a cleanup notice; third, a dedicated elevator will be set up to notify and guide people with pets to take the freight elevator and provide elevator instructions to avoid conflicts between humans and dogs.

6. In view of some existing problems in early management, we should emphasize and increase inspections of apartment owners’ secondary renovations. Once discovered, the owners will be required to stop work in accordance with relevant regulations and go to the property company to handle relevant renovation procedures before proceeding. Start construction, and at the same time ask the safety management department to implement strict supervision and management according to the company's regulations on decoration industry households after work and at night.

4. Preparation for work in Area B

1. Communicate with the sales center of the real estate group, obtain detailed information and floor plans of all owners in Area B, prepare for handover in advance, and improve Work efficiency.

2. Think about and prepare the procedures and materials required for the handover of houses in District B, improve and formulate the procedures for handover of houses in District A, and avoid the same mistakes and errors. According to the information of Area A and referring to the "Property Law" and other regulations, the documents required for Area B are organized and prepared, and the documents required for Area B are prepared for printing after requesting the group.

3. Enter the construction site in Area B, understand the progress, conduct preliminary inspection of the completed project, start preparations for the official takeover, and prepare for the smooth handover of the house on October 1.

4. In the second half of the year, the comprehensive handover of houses in Area B will be carried out, arrangements will be made for maintenance projects required after handover, and return visits will be made.

5. Archiving of housing transfer information in Area B, storage and borrowing management of keys.

5. Cleaning Management

1. After taking over the management department, immediately make overall arrangements for the work situation in response to the existing problems.

The first is to arrange the statistics of personnel division of labor, work scope, work standards, work and rest time, work cycle and frequency, etc., and conduct internal selection of the reorganized cleaning class. Currently, two trial squad leaders have been selected; the apartment implements a two-shift system to ensure The apartment lobby will be cleaned up before 8 a.m., leaving the owners with a clean and bright visual enjoyment. The second is to improve and refine the work standards of apartments and shopping streets to strengthen the quality of cleaning; the third is to grasp the cost plan, analyze it based on the original work, and propose new ideas to save costs and increase efficiency; the fourth is to assist warehouse management Employees should properly store and use cleaning tools and supplies, establish accounts, strictly register them when entering and receiving them, and sign them with the recipient, squad leader and manager before they can be taken out of the warehouse. They should also control their reasonable use and conduct end-of-month inventory. , so that the accounts and facts are consistent.

2. Daily cleaning management. The first is to conduct daily inspections of the current work of the cleaning class in accordance with the assessment standards and rectify the problems found; the second is to organize the squad leader to hold a work arrangement meeting and put forward new requirements for its work, so that the work can be planned and summarized afterwards; the third is Regularly hold all-staff meetings to conduct phased summaries, implement new standards and new requirements within the team and improve the team's mental outlook.

After more than a month of adjustments, the cleaning work has improved significantly both in terms of mental outlook and work quality standards, and has been affirmed and praised by the company leaders many times.

3. Cleaning and land reclamation work for shops and apartments in Area B.

To sum up, although I have achieved some results while responsible for the overall work of the customer service department during this period, due to time constraints, part of the work is still in progress. All unfinished work has been sorted and straightened out.

The later work arrangements are mainly for the preparation of Area B. At the same time, we are formulating and implementing the existing rules and regulations of the company and departments, improving the work style of the department, and improving the community step by step on the basis of striving to complete the economic benefit indicators. Housing public facilities and comprehensive service management. Lead by example, mobilize the enthusiasm of employees, and complete various tasks with high quality and quantity. Work Summary of the Manager of the Property Management Office II

Since I was transferred to the Property Management Office as the property manager this year, I have worked hard to adapt to the new working environment and job position, learn with humility, immerse myself in work, perform my duties, and perform my duties well. Having completed various tasks, the property management of our campus has achieved brilliant results. The following is a report on the work since taking office

Consciously strengthen learning and strive to adapt to work

This is my first time I came into contact with property management work and did not know much about the responsibilities and tasks of the general administrator. In order to adapt to the new job position and working environment as soon as possible, I consciously strengthened my study, humbly asked for advice and doubts, constantly clarified my work ideas, and summarized my work methods. Now I have basically Qualified for the job. On the one hand, we learn by doing, learn by doing, and constantly master methods and accumulate experience. I focused on taking the work tasks as the traction, relying on the work to learn and improve, and quickly entered the work situation through observation, exploration, access to information and practical exercises. On the other hand, ask books and colleagues to continuously enrich your knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I gradually understood the basic situation at work, found the entry point, and grasped the key points and difficulties of the work.

Care about your job and perform your duties conscientiously

Do your financial work patiently and meticulously. In the six months since I took over the financial work of the Management Office, I have carefully checked the financial accounts for the first half of the year, clarified financial relationships, strictly enforced financial systems, and done a good job in every account to ensure the annual balance of payments and the realization of profit goals. The first is to do a good job in every entry and exit account. For each entry and exit account, I recorded it in categories and registered it according to the financial classification rules. At the same time, carefully check invoices and bills and do a good job in bill management. The second is to do a good job in monthly reconciliation. In accordance with the financial system, I detailed the income and expenditure of the current month, prepared financial statements on a regular basis, and conducted reconciliations in a timely manner according to the company's requirements. There were no omissions or misstatements. The third is to collect service fees in a timely manner.

Combined with the actual situation, on the basis of further understanding and mastering the collection methods of the service fee agreement, I carefully make a distinction and collect and collect the service fees regularly according to the service fees agreed by Hongya Company, the owner and us. The service fees for the whole year of 20xx The full amount has been received. The fourth is to reasonably control expenditures. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assist the director of the management office in managing finances. Especially in terms of recurring expenditures, we strictly control procurement, consumption and supervision to prevent extravagance and waste, and also put forward some rationalization suggestions.

Proactively manage copywriting. In the past six months, I have mainly been engaged in office work, and I have quickly mastered copywriting management. I have mainly done the following two aspects of work: First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully entered, arranged and printed them. According to work needs, I made forms and documents, drafted reports, etc. The second is file management. After arriving at the management office, systematic and standardized classification management of files is a regular task for me. I adopt a combination of daily maintenance and regular centralized sorting to classify and archive files, and do a good job in registration and management of sent and received documents. .

Carry out greening maintenance seriously and responsibly. The greening work of the community was handed over to me in October. For me, this is a first-time job. Due to the lack of professional knowledge and management experience, there is currently a shortage of greening workers. It is winter, and the situation of greening work in the community is relatively complicated. severe. I mainly did the following two aspects of work: First, do a good job in the daily maintenance of community greening. The second is to carefully accept and hand over.

Main experience and gains

I have completed some work and achieved certain results. In summary, I have the following experiences and gains

Only by correcting myself Only by actively integrating into the group and handling all aspects of relationships can we maintain a good working condition in the new environment

Only by adhering to principles and implementing systems and conscientiously managing financial accounts can we perform our financial responsibilities

Only by establishing a sense of service and strengthening communication and coordination can we do our jobs well.

Existing deficiencies

Due to relatively little work practice and lack of relevant work experience, the work in 20xx had the following deficiencies

Contents of the agreement on property management service fees The understanding is not enough, especially the understanding of some past charging situations is not timely enough;

The food expenses in the canteen are relatively large, which is easy to grasp at the macro level, but difficult to control at the micro level;

The greening work situation is grim , I have to make greater efforts in community greening management

Next steps

In view of the shortcomings in the work, in order to do a good job in the new year, we will highlight the Do a good job in the following aspects

Actively coordinate with the company and owners, and further straighten the relationship;

Strengthen the learning and improvement of business knowledge, innovate working methods, and improve work efficiency ;

Manage finances and accounts well, and control regular expenditures;

Find ways to manage the canteen well, and handle the relationship between costs and food;

Grasp Do a good job in community greening maintenance. Property Management Office Manager Work Summary 3

The year 20xx is about to pass, and a new year is about to begin. The busy year is about to come to an end. Looking back at this year's work, I really feel ashamed. At the end of XX, I had already anticipated the difficulties of this year - in XX we were fighting for the country, and in XX we were managing the country. Speaking of which, we really did not expect that XX would be a year of market disaster. During this year, our moods have been ups and downs. First there were national events, and then there were difficulties in the industry. Before we could catch our breath, XX was over. This means that our work burden will be even heavier in XX. Next, I will make an in-depth review of the work of our business department this year, and hope to receive your guidance and criticism.

Organizational structure and human resources

From the end of XX to the beginning of XX, the company invested a lot of money to equip four outstanding salesmen in the business department with cars. Major adjustments have been made in the organizational structure. Considering the issues of teamwork and improving vehicle utilization, we relied on these four outstanding salesmen to establish four business groups, each with four people as team leaders. Initially, each team was required to improve its team within three months, with a quota of three people, that is, one team leader and two team members. I also started helping them recruit talent. However, due to the wrong direction and excessive requirements for hired personnel, all six new employees who entered the company left their jobs within half a year. Although the flow of personnel is a normal phenomenon, the annihilation of the entire army is indeed unjustifiable. In any case, our failure to retain people proves that we have made mistakes or mistakes in some aspects.

First, there is a problem with the people we recruit. Recent college graduates are themselves an extremely unstable group. What they require is long-term stable income and good personal development space. However, a sales-oriented company like ours does not have such a high status in the eyesight of these passionate children. of.

Second, we do not have a mature training program for newcomers. Although children who have just left school are motivated, they have no social experience or work experience. They rely more on tutors or teachers in school. Without the classroom and teachers, they cannot find a way to learn quickly. When they need to learn quickly When we found our interest and direction, we failed to provide it quickly. This created a psychological gap for them. Gradually their passion disappeared and their work lost motivation.

Third, our existing team is not good enough. People are divided into groups. Although not all of the employees we hire are so outstanding, what they most want to join is the regular army. They hope to become a member of the best team. However, regardless of our personal abilities or team qualifications, we failed to meet their requirements. Loose management system and weak requirements are also one of the reasons why they gradually leave.

In short, we have learned some truths from this recruitment. What we need most is not highly educated and high-quality talents, but talents with medium quality, secondary education, high experience and low requirements. In our future recruitment work, we must downplay the requirements for academic qualifications, but pay attention to quality and experience, focusing on mobile sales personnel in related industries who have been tempered for a period of time, because they have passed the warm-up period, as long as they Those with good quality and some sales experience often do not necessarily have very high requirements for wages and companies. We must also develop a complete set of recruitment and training plans, and strive to conduct scientific assessments of new employees in the shortest possible time and greatly improve their work ability and loyalty. In addition, we also need to conduct regular training for the company's existing employees and impose strict requirements on existing old employees, so as to continuously improve the team's combat effectiveness and cohesion.

2. Execution

Regarding the issue of execution, the two bosses of the company have mentioned it many times. In my opinion, execution should be divided into two links, one is reaction and the other is action. First of all, there are many parts of the work that require teamwork or division of labor to complete. The commander of this process needs to have a quick response process, and take action when the division of labor is completed. In the linkage process of the two links, the team commander, that is, the department head, has the greatest responsibility. Therefore, I believe that the department head is guilty of poor execution. I would like to take this opportunity to review my situation with you all. When I was executing before, there was usually only one step, and that was allocation. The mistake is already obvious. I lacked command, supervision and inspection (or acceptance). I am also determined to strictly demand myself in my future work and strive to be a pacesetter in execution.

Development and maintenance of three markets

The most beautiful thing in the work in XX is the successful development of home decoration channels, but in XX, almost nothing was achieved in this regard! First of all, in terms of home decoration channels, Although we have done a lot of work for some mainstream customers and strive to maximize resource utilization, our efforts do not seem to have achieved too many good results. So in what direction should we reverse this situation in XX? I think we should start with the details. I have started discussing some of my ideas with the people responsible for the home improvement channel. The first is to position and classify channel customers, analyze the sales performance of channel customers, first find out the customers who focus on us, and put them in the first place, because these are our most loyal friends and we should also pay the most attention; Next, for customers who have certain sales capabilities but are not our main customers, we first find their key partners, then understand the reasons why they cooperate well, and make targeted plans one-on-one to try to turn things around; and finally, Those customers with average abilities and no direction naturally cannot give up, but there is no need to invest too much energy and material resources. I always believe that for channels, customer maintenance is more important than development. We must learn to defend first and then attack, otherwise the gains outweigh the losses.

The workwear market is even worse. The market environment in XX is not optimistic. From a broad perspective, due to the impact of the economic crisis, the property market will not improve much in the short term. People are in panic and are very cautious about buying and investing houses. Few people buy houses. There are fewer well-decorated buildings, and even some small businesses that plan to renovate will postpone their plans. In short, there is only one word - difficult! But we can smell a bit of optimism from another direction, that is, the country's infrastructure. My view on the workwear market next year is that large-scale purchases will increase, while small-scale workwear may shrink significantly compared with previous years. This requires us to focus on large-scale construction sites, do a good job in bidding and public relations for next year, and strive to find gaps in the harsh environment to ensure safety.

Community promotion was blank in XX. In XX, we began to realize the importance of this link. In the same industry, many pioneers have failed and everyone is searching for the most convenient way. This road is really not easy to find, but I think we must first choose a goal. If there is no ultimate goal, we will have no way to establish a direction. Therefore, before we started community promotion in XX, we oriented ourselves to "focus on publicity and promotion, and strive to increase the share of our products in the community." This work is currently being carried out on a trial basis. I believe that as long as we can firmly follow the established goals and proceed step by step, we will definitely achieve success. In XX, we will still put our key advertising investment into the community, but we must do a good job in positioning and feasibility analysis of the community, find the most cost-effective communication method, and do a series of service work, and strive to make people who have used our products Our customers serve as our promotional media, thereby motivating other consumers to purchase.

IV. Summary and review of some experiences and lessons learned by the business department

1. Inconstant strength of each group. When we designated the sales tasks for XX, we idealized the performance goals too much, but ignored the assessment of the comprehensive strength of each group. Competition and encouragement are important, but if there is inequality at the beginning of the game, it will not be fun. By the time we noticed this mistake, the consequences were already serious. I have a wish. I hope that with our help and guidance, this team that has fallen behind can get back into the game, find confidence, and find a way to continue playing. But this is work after all, and I will devote my efforts to the loser. As long as he doesn't give up, we won't give up! I said something when I was chasing my wife, and even now I am moved when I think about it - I One of my arms belongs to you. As long as you hold it, I will never let go. I only believe in one truth - man determines the destiny and conquers heaven! I don't want to end in failure, whether it is a failure of choice or a failure of command and assistance, as long as there is failure, our team will no longer be perfect.

I said something when I was chasing my wife, and I am moved even now when I think about it - one of my arms belongs to you, and as long as you hold it, I will never let go.

2. Unfair attention. This is entirely up to me, and everyone may be a little selfish. I reviewed it during the meeting with the four team leaders. After thinking about it carefully, I found that the scale I used when dealing with the same problem was relatively fair, but why do some people still think I am partial? After thinking hard, I finally found out that I was too Pay more attention to employees who communicate more. I usually take the initiative to find some employees to talk to, but there are not many employees who take the initiative to talk to me. Including some work-related exchanges, and those who take the initiative to ask me for advice and instructions, I naturally pay more attention to them, while those employees who work silently with their own brute force or wisdom gradually stay away from my sight. It seems that I am unqualified as a leader. No wonder some employees occasionally complain when they encounter problems. Although they all understand after communication, in retrospect I was really unfair to them. Today, I would like to ask everyone to supervise me. I hope that in my work next year, I will pay careful attention to everyone's work and treat every employee in the most fair way.

3 Great collection of advantages. I often tell the staff in my department that everyone has their own strengths and weaknesses. It may not be easy to learn from the strengths of others, so you should try to maximize your strengths and hide your weaknesses as much as possible; don’t Blindly follow what others do, and be better at establishing your own style. I most appreciate the saying "When three people are walking together, there must be a teacher." Confucius's teachings are profound in my heart, but how to find your teacher is crucial. We often work and play together, and have many behaviors and behaviors that we are accustomed to.

Our style of doing things has been downplayed by us. It is not difficult to find the biggest shortcomings of the other person, but if you want to find his advantages and learn to do it, It's a bit difficult, especially the advantages of personality. The two bosses often teach us to "be a person first and then do things, and do things first and then make money". We lack role models around us, let alone perfect teachers. I worked in the previous company for nearly three years and learned a lot, but what makes me most proud is that I learned a principle of life: "Don't rush to point out other people's shortcomings before you discover their strengths." "But when I have one-on-one conversations with employees in my department, I often criticize their shortcomings. Even if they don't accept it, I have to point it out strongly. At least I have to tell them that in my opinion they are. There are such shortcomings. My subordinates all respect me, not because of my authority, but because I am on the same page with them. Maybe this is my advantage. However, when I blame the other party for their shortcomings, I still feel a little bit of resistance, which is human nature. However, I still have to find out their strengths, but I don’t like to praise my subordinates in person, because I think it is the best praise to be recognized by other colleagues, so I want to take out one person’s strengths and give them to all others. people to share. At the end of XX, I plan to do a round of training. The main content of the training is to have four team leaders make empirical summary reports. I hope to guide everyone through their own praise or criticism. Success requires summarizing experience, and failure requires acceptance. Lessons learned, only encouragement can help everyone improve themselves.

Five Performance Achievement

The performance data of XX is really unsightly. Only the performance of individual groups is relatively satisfactory. I am also someone who needs to rely on performance to make a living. Without performance, I have nothing. But I don’t regard performance as my life or anything else. What I value more is the reasons for this result. My performance target at the end of XX is planned like this. The four groups will achieve an average of 4 million, and I will achieve 1 million personally, so it will be 17 million. Looking back now, I have not completed it myself, so what qualifications do I have to ask other subordinates? Performance can only be data, and the source of performance is the dedication at work. I don't think that employees or groups who failed to complete are unqualified, but at least they have some problems compared with the groups or individuals that completed.

Only by accurately finding the cause of the disease can we prescribe the right medicine. Here I can only make one request to myself: I must carefully observe the work process of the employees in my department, and then give them some constructive suggestions to achieve the purpose of overall improvement.

6. Long-term planning

XX is my third year of leading the business department. My work in the first two years was more about practical work, while my work in XX may be more about evaluating the market through data analysis and guiding and coaching employees.

The first is the health of the team. Now it seems that building a strong and united team is the most important. We learned that a strong team can create miracles. It is not enough to rely on the strength of one person or several people alone, so we must complete the team that lacks manpower before April XX. Two methods can be adopted: 1. Borrow the company's existing policies and publicize them widely to attract some excellent and experienced industry personnel; 2. Use the talent market to recruit some ambitious and high-quality talents and train new people. I am ready to issue a fatal order. Recruiting qualified personnel is the key task of the four team leaders. If by the end of March 2009, any team leader does not purchase or make up the number of soldiers, they will be dispersed directly.

The next step is to standardize the management system and improve the training system. We have been working hard on this work, and we will also prioritize this work before April XX. Gather the wisdom and experience of the team and complete it together.

The last thing is to grasp the details of the work. Details determine success or failure. The truth is simple and everyone understands it. But to truly discover the deficiencies in the details, you cannot do it yourself. This requires assistance and mutual help. I have said that encouragement is very important. In XX, I plan to make the following requirements for the four team leaders: They must often Summarize the shortcomings of team members in details, frequently communicate about how to deal with some details of the work, and be good at discovering detailed errors and summarizing experiences and lessons.

The big ship has set sail, and we are in the same boat through thick and thin on the vast commercial sea. We sailors must have a serious and rigorous mentality, diligent and intelligent thinking, and diligent and unremitting efforts, so that we can withstand the test of wind and waves and sail to the other shore in the determined direction!