What kind of management mechanism and emergency plan does the first deaf-mute express group have?

A courier team consisting of 40 deaf people is busy in the streets and communities of Shencheng in the heat. Although there is not much communication with customers, their efforts and self-improvement have won the recognition and respect of residents. The coolness brought by the residents' hearts also inspires this group of young people who work hard silently.

In Shanghai, a young man is immersed in the hills piled up by express delivery. This scientific graphic design, he ran down and his skin was dark. Six of the 22 couriers on the website are wearing stamps? My voice express, deaf express? The word red vest, their work area is very quiet. Liu Jianfeng, the person in charge of the site, said that at the beginning of the year, due to the epidemic and shortage of staff, he agreed to accept deaf-mute couriers. There was not much workload at first, but there were many complaints in the background, but this phenomenon soon improved. There were many complaints in the early stage, and the customer was anxious to call 10, but it just couldn't get through. Now it can basically be solved properly. Really studious, he is very convenient to communicate, so he was promoted to team leader.

How does such a special team manage and solve the problem of never calling him? Because he can't respond, people don't know? . So he will put a recording there (hello, I'm a deaf-mute deliveryman of SF Express, and your express has arrived, so that customers can receive it normally. This management method is very humanized. So how to deal with emergencies? For example, no one, including guests, can find anything when it is delivered home or at home. After all, they can't communicate. As long as they communicate with us in this group, then we will call. At first, there were many mistakes, like now we basically don't have any telephones. ? My voice express? Gu Zhong, the project sponsor, said that more and more people are throwing olive branches, and they are also signing contracts, enrolling students and training with special schools in many parts of China. They also plan to recruit deaf people from poor areas to find jobs, so that more people like Xu Shengliang can shine in this team.

It is estimated that Shuang 1 1 can organize 300 deaf people as a member of the distribution team, and in the next few months, we will focus on strengthening service quality and personnel management.