Self-evaluation of property customer service

Self-evaluation of property customer service

In our study, work or life, we often encounter the need to write self-evaluation. Self-evaluation has an important social function, which greatly affects the way of communication between people. You didn't have a clue when you wrote your self-evaluation The following is the self-evaluation of property customer service that I collected for you. Welcome to reading. I hope you will like it.

Self-evaluation of property customer service 1 Dear leader:

Hello.

First of all, thank you for giving me the opportunity to work in xx Branch of xx Property Management Co., Ltd. ..

I just came to the company, because I had little contact with the property industry before, and I felt that my colleagues in this position had done very well before. I feel an invisible pressure, and I doubt whether I can do it well. I'm a little insecure, and I'm always afraid that I can't do it well or make a mistake. Because there are many things and some company affairs are not very familiar with. So I know I didn't do well at first.

But I am lucky to have the help of my colleagues and the encouragement of my friends, so that I can make progress step by step, adapt to my present job and love it. I am grateful to the office leaders and colleagues for their guidance and help, and thank them for reminding and correcting my mistakes in my work.

At work, I realized that I should always grasp my job responsibilities and deeply understand the important role of this post as a link between the preceding and the following. We should do a good job in secretarial, staff, coordination, service, liaison and other specific work. Always remind yourself that you must have a high degree of professionalism, abide by company discipline and improve work efficiency.

During this period of work, I deeply feel that my work experience is insufficient and I can't complete the tasks assigned by the leaders well. And the current working ideas are not very organized. However, I believe I can do better in my future work.

Therefore, I made a work plan. First of all, cultivate a hard-working attitude, organize more relevant information every day, and be a good leader's assistant. Find pleasure from work, make yourself love this job more, and do a good job in word processing for the company. Master the basic methods of recording and provide first-hand information for business. Cultivate your habit of being good at communication and make a good window for the company. Treat people with sincerity, save company expenses and improve work efficiency.

But I still hope that leaders can often point out my work and shortcomings in my work, so that I can improve and improve my working ability in time. Willing to accept the long-term test of leadership. And I suggest that all members of the company can trust each other, help each other, communicate with each other and learn from each other.

I became a probationary employee of the company on October 23rd, 20xx 10. At present, I am working as an office word assistant, responsible for word processing in companies and offices. After the probation period, I applied to become a full-time employee of the company according to the company's rules and regulations for the following reasons:

1. Because my present job is the same as my previous job, I can get familiar with my job quickly, hoping to get recognition from the company as soon as possible, so as to carry out my work more actively and deeply.

2. At present, my abilities in all aspects still need to be improved. In order to develop my ability and improve my work ability, I need to set short-term and long-term goals for my personal development, but I can't start with this under the premise of unstable jobs.

3. The expenses in all aspects of life are relatively high. At present, I have just joined the company, and my salary has been discounted before I become a regular employee. I hope to make ends meet as soon as possible, solve my worries and devote myself to my work.

Special consideration, I hope your support will be appreciated!

Applicant: xxx

20xx year x month x day

Property Manager's Employment as a Full Member and Application for Respected Company Leader:

First of all, thank you for giving me an opportunity for personal development and learning. I have worked hard, managed boldly and have a strong sense of responsibility since I started working on XX 7th, XXX. Familiar with the basic situation of the environment and related work in the shortest time, able to cooperate with colleagues and cultivate mutual team consciousness. Be good at finding problems in work and dealing with them quickly and effectively. Cooperate with the manager to handle daily affairs, and take the initiative to undertake various arduous tasks when encountering difficulties. The recent work report is as follows:

1. Train employees to learn the Regulations on Property Management and the Measures for the Administration of Residential Interior Decoration.

2. Cooperate with the manager to recruit administrators and cleaners.

3. Cooperate to complete the property management scheme and post system of XXXX Garden.

4. Cooperate with and supervise the installation of public facilities.

5, cooperate with the engineering department to deal with the problems existing in the community.

6. Complete the relevant forms of each department of the service center.

7. Complete the establishment of archives of all departments of the service center.

During these two months' work, I learned a lot of knowledge and benefited a lot. At the same time, I thoroughly and comprehensively studied the company's corporate culture and service concept. Perhaps my work performance in the past two months is not very satisfactory to the leaders, and there are still some shortcomings in the management major, but I will definitely work harder in the future. I believe that under the care of this big family, I will be able to thrive and make a difference, and do my best for the development of the company. At the same time, I hope the company can provide me with one

An independent stage, with a brand-new management model, to show my management ability.

Applicant: xxx

20xx year x month x day

Property customer service self-evaluation II. I am a new employee who joined Chaoyi Property Management Co., Ltd. in May, 20xx as a receptionist. During the nearly three months of work, I can see every day that under the strict system of the company, my colleagues stick to their duties and work enthusiasm in an orderly way. In this cooperative working atmosphere, I will soon be competent for all kinds of work arranged by my superiors. State the following points:

1, go to work ten minutes early every morning, attend the pre-shift meeting, check the appearance, get familiar with the new situation, understand the latest matters and implement them.

2. Answer all kinds of questions and inquiries raised by customers calling and visiting at any time, record them one by one, and notify the corresponding departments when they encounter complaints from the owners, so that the owners' problems can be solved in time, and report to the department heads in time when they encounter problems.

3. Go through the handover procedures, confirm the identity of the owner, make up the money, pay the property management fee, inspect the house, identify the house handover book/confirm the remaining matters of the project, publicize and handle the decoration related matters, and hand over the keys.

4. Go through the decoration formalities for customers, issue the decoration management regulations to customers, and answer related decoration questions at the same time. Please ask the engineering staff to approve the decoration application, and ask the owner to pay the relevant property management fee when handling the decoration.

5. At the front desk, assist colleagues to complete the filing of the owner's files, and be familiar with the filing process and the classification of the components of the owner's files. During the period, I read the information that I should know, such as the decoration regulations and job responsibilities of Super One Star City. Participated in the pre-job training course for new employees organized by the company.

6, familiar with the decoration construction personnel pass formalities; The owner or person in charge of construction who has applied for decoration and obtained the construction permit shall go to the registration office to register the validity period of the construction permit and the name of the person in charge. Only after the parties provide a valid ID card, a copy of the ID card of the construction worker and two recent color photos can the permit or extension procedures be handled. The file keeping of construction personnel is also one of the tasks that need careful and patience.

7. Complete other tasks assigned by department leaders and company leaders.

8, in accordance with the provisions, carefully complete the daily work record.

9, before the end of each day's work, tidy up the work data of the day, and summarize and analyze the work of the day. As a new employee of Chaoyi Property Management Co., Ltd., I am ready to meet more work challenges. In the future, I will be more aggressive, stick to my responsibilities, and work hard with my colleagues to win more satisfaction from the owners and maximize the interests of the company.

How time flies! I have been working in the wool trade center for a year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

In retrospect, it seems that it happened when I first applied for the customer service position of the property management company of the Chamber of Commerce, but now I have changed from an ignorant newcomer to a customer service staff with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't understand customer service, and feel simple, monotonous or even boring. They just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year.

1. Handle the formalities and certificates for customers' decoration, and file the information, files and keys of merchants. Among them, it should be distinguished that the AD area on the first floor, the AD area on the second floor and the ABCD area on the third floor belong to the government, most of the first floor and the second floor belong to Chen Guide, a few belong to the merchant rudder, and some belong to private owners.

2, familiar with all aspects of information, including the owner, decoration units, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. You should be familiar with how to make, send and file letters and documents, and how to use single letters sent by Guide Company, Suntech and Maozhi Office, notices for rectifying paragraph order, warm tips, article release notes, small construction orders, large decoration materials and maintenance orders.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. For those who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties in their work. With the help of leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should always put your work first and keep smiling, because you represent not only your personal image, but also the image of the company. Try to keep smiling service, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette such as reception etiquette and telephone etiquette.

I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the wool trade center here, I deeply realize that details should not be ignored or sloppy. Whether it's every line and punctuation when marking official documents, or the refined and hygienic service that leaders emphasize without dead ends, I deeply realize that only by going deep into the details can we get rewards from it. Details bring benefits and details bring success.

I have developed my talents in my work and study. When I try to finish every job, I get my support and affirmation. I remember that during the woolen trade fair, in order to do a good job, our customer service department, engineering department and security department all worked overtime in these four or five days to do their jobs well. Although very tired, they all reflect the unity spirit of our customer service center. This shows that everyone is full of passion for their work. As for the computer maps of the ABCD area on the first and second floors of the whole woolen trade center, I will take them seriously and try my best to do all the work better one by one.

In the new year of 2xxx, I will try my best to correct the shortcomings in my work in the past year, and constantly improve and strengthen my work in the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the ability of document production and expand various work skills, such as learning the operation of some new computer software and how to answer customers' questions.

6. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

7. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very happy to come to the big family of wool trade center. The cultural concept and working atmosphere of the property management company unconsciously infected and promoted me. Let me study at work, grow in my study, and determine the direction of my efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Self-evaluation of property customer service 4 If you can only get to know me through several self-evaluations, it is impossible. No matter how well I speak, there will inevitably be some water. I can only tell you that I am now engaged in property management in Heyuan City, and I joined the company 20xx years before graduation, from the property manager to the customer service supervisor, and then from the customer service supervisor of the management office to the current company administrative supervisor. Obtained the professional skill certificates of the property manager and property assistant of the Labor Bureau, as well as the employment certificate of the property manager of the Construction Bureau, the English Class B certificate, the computer class I certificate, the logistics assistant engineer certificate and so on. I am full of expectations for the property management industry, and intend to devote myself to this industry for life, so I plan to continue my studies and get a registered property manager from the Construction Bureau and a property manager from the Labor Bureau.

Self-evaluation of property customer service 5 I am cheerful, enthusiastic and generous, with strong service knowledge and team consciousness, careful and pragmatic, and full of innovative thinking.

I have been engaged in property management services for many years, constantly learning the professional knowledge and laws and regulations of property management, integrating theory with practice, accumulating rich experience in property management services and being familiar with the whole process of property management services. Proficiently mastered the internal management of the team, the establishment of property management office, the handling of customer complaints, house decoration management, environmental sanitation management, safety management and customer service.

Self-evaluation of property customer service 6 Second, take the initiative to learn, adapt as soon as possible, get familiar with the environment quickly, actively consult and learn from leaders and colleagues with an open mind, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.

Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.

Five, do a good job of answering the phone, refused to sell the phone, the important phone in a timely manner to the relevant departments, such as no one answered, do a good job of registration, timely report to the relevant departments or relevant personnel.

I have worked in a property management company for more than a year. Looking back on this year's work, I have gained a lot. I have learned a lot from my professional ability to my ability to deal with people. In the past year, I served the non-local residents of the development zone with a pragmatic attitude and enthusiastic service concept. I earnestly complete every task assigned by the leaders, do my own job in a down-to-earth manner, and enthusiastically solve problems for the non-registered personnel in the development zone, so as to reassure the leaders and make my colleagues like it. This year's work is summarized as follows:

Property customer service self-evaluation 7. I am willing to do all kinds of work. I hope your company can give me a chance to give full play to my strengths. I am willing to start from a low level, learn all kinds of knowledge and skills, and apply my inherent knowledge and experience to practice. I am conscientious, responsible, practical, accomplished and easy to accept new things. Have good interpersonal skills, strong will, strong endurance, wide interests, strong adaptability, studious, practical, serious and responsible, persistent, hard-working, and brave to meet new challenges.

Self-evaluation of property customer service 8 As a customer service staff, sometimes I am forced by the bad words of customers. Think about it, they are all people with no quality. Why should I affect my normal state of mind because of other people's behavior?

Feeling 5: Seeking Exquisiteness in Stability

Sometimes you may panic because you are besieged by a large group of people. Be sure to be calm, one by one, and don't make mistakes in a hurry! Strive for stability and perfection in the work.

In a flash, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

Self-evaluation of property customer service 9 First, there must be service orientation.

Service orientation is a willingness to help others, which has nothing to do with work.

Generally speaking, women's service orientation is stronger than men's, and mothers are stronger than those who have never had children. This is because although the mother has paid a lot, she feels very happy-she will see the growth of her children because of her efforts, which brings her a heartfelt joy.

Some people have no service orientation or are not strong enough. Once they choose the career of customer service, they will be very painful, because they don't take the initiative to help others, and they will feel very uncomfortable every time they provide services to customers. On the contrary, if you are a person with a strong service orientation, you will find that service is a very happy thing, because you can feel happy every time you help others, and you will regard others' happiness as your own happiness and eliminate others' troubles as your greater happiness.

Second, the ability to withstand setbacks.

Salespeople often encounter some setbacks. What kind of setbacks may customer service personnel suffer? For example, will it be misunderstood by customers? Will you take it out on the customer service staff? Because he has suffered too much, he needs an exit. Therefore, customer service personnel need to have the ability to withstand setbacks.

Third, the resilience of "calming life"

For customer service personnel, it is very important to deal with the world flexibly. As a customer service staff, you have to face different customers every day, and many times customers will bring you some real challenges. For example, front-line customer service personnel, those who work in hotels, retail stores, telephone operators and telephone customer service personnel, may encounter some challenging environments.

For example, a customer in a retail store complained that he might have drunk a little wine and smashed the counter when he came in. At this time, what should you do as a customer service staff? Some customer service staff may cry at once. They have never seen such a thing. Why are customers so unreasonable? Call the police! Call! And some very experienced customer service staff can handle this matter safely. This requires a certain degree of adaptability. Especially when dealing with some vicious complaints, we should be calm.

Fourth, emotional support is full.

What is full emotional commitment? You provide the best service for every customer. Don't make an appointment, don't talk, because there are going to be 100 people laughing today, and it is estimated that it won't last that long, so laugh less from the beginning. Is it okay to be a customer service? You can't. When you treat your first customer and your last customer, you also need to pay full enthusiasm.

Five, aggressive, never give up mentality.

What is a positive attitude and never give up? Customer service personnel need to constantly adjust in their own jobs.

The external ability of customer service personnel must be supported by an internal thing, and this internal thing is literacy. So, what qualities do customer service personnel need?

Sixth, we should pay attention to commitment.

No one wants to deal with people who don't keep their promises. This is true in daily communication, especially in dealing with God. Commitment is responsibility, and you must do it when you say it.

Seven, tolerance is beauty.

Sometimes, the customer service staff may face some "unreasonable" or grumpy customers. At this time, they should be able to understand him: because he is very angry, if I were him, I might be anxious; I hope I can solve this problem.

Eight, emotional self-control and adjustment ability

What do you mean by the ability of self-control and adjustment of emotions? For example, if you receive 100 customers every day, you may be scolded by the first customer, so your mood becomes very bad and depressed. If you don't go home, 99 customers are still waiting for you. Will you transfer the unhappiness brought by the first customer to the next customer? This requires you to control your emotions and adjust your emotions, because for customers, you are always the first. Therefore, the psychological quality of excellent customer service personnel is very important.

Nine, to be positive and enthusiastic

A positive and enthusiastic attitude will be passed on to everyone around you, creating a warm and harmonious atmosphere, and customers will have a good impression on you. No one wants to associate with people who are sad every day. Customer service staff must bear in mind that customers always like to associate with people who can bring him happiness.

Ten, modest and honest.

Treat god humbly. Honesty, which is easy to understand. Relatively speaking, honesty is more important. A person's lies may be maintained by luck, but your business is not your own, and lies will be exposed sooner or later, which will only anger your customers. No matter what it is, sincere communication with customers in the process of solving problems can retain customers for your enterprise.

XI。 Have empathy.

We have all heard of compassion, but we need empathy more in the process of service. What is empathy? Is to think from the customer's point of view, so as to truly understand the customer's thoughts and situation. This is empathy.

Among the personality qualities of customer service personnel, service-oriented quality is the most important. If a person has no will to help others, it is conceivable that he can't pay attention to commitment, tolerance, modesty, empathy, enthusiasm and positive adjustment of mentality. You can't give up easily when you encounter difficulties and setbacks.

Self-evaluation of property customer service 10 1. Hold property-related certificates, worked as a customer service supervisor and property manager, proficient in customer service workflow and skills, and have many experiences in batch delivery, decoration and post-management.

2. I have been engaged in the sales of international star-rated hotels, with good pressure resistance and rich experience in dealing with emergencies and complaints.

3. During his tenure, he won the quarterly/annual excellent manager honor of the company for many times.

4. Be proficient in all kinds of office software.

5. Good image and temperament, strong customer service awareness, good communication and written expression skills.

Self-evaluation of property customer service 1 1 I am familiar with many types of property management, especially in the early stage of new commercial and residential quarters. Managed the property projects in communities such as xx Bay, xx Garden and xx Haoting as a whole, from the early intervention of property management to the establishment of the property management office, the formulation of the property management scheme and system, the organizational structure of the management office, the budget for controlling property service fees, the allocation of personnel and the division of responsibilities, the professional training of employees, the acceptance of property takeover, the owner's repossession and the follow-up of housing quality problems. The xx Bay Community managed by it has been successively rated as "City Excellent", "Provincial Excellent" Residential Community and "Guangdong Green Residential Community Demonstration Unit". The management mode of xx Bay Project has also been listed as "the model unit of management mode reform and innovation" by xx Industrial Group Corporation.

Self-evaluation of property customer service 12, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company. In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

I. Strictly abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

Second, take the initiative to learn, adapt as soon as possible, quickly get familiar with the environment, actively consult with leaders and colleagues, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by the leaders.

Third, do a good job in the front desk facade, tidy up the desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

Fourth, do a good job in daily express delivery, deliver it quickly after signing for the express delivery, and make a good registration.

Fifth, do a good job in answering the phone, refuse to promote harassing calls, and transfer important calls to relevant departments in time. If no one answers, make a good registration and report to the relevant departments or personnel in time.

6. Strictly check the personnel entering and leaving the company. All non-company personnel, except those led by company personnel, must first ask their own purpose, respond politely, and then call the relevant internal personnel to allow entry before they can be released.

Seven, to assist other departments to do all the work entrusted by the temporary.

In addition to the tasks that the front desk should complete, at the same time, as a customer service staff, I should also do the following:

First, we should provide warm, thoughtful and courteous service for the consultation and complaint handling of merchants.

Standardized language, patient and meticulous acceptance and corresponding records to prevent

When you can't handle the problem, you should first give the customer patience and comfort.

Release, stabilize the customer's mood and report to the superior leader for solution in time.

Second, for the daily maintenance work of the merchant, the repair registration is carried out after receiving the repair call.

Name and telephone number of personnel, so that the maintenance department can follow up and fill the insurance quickly.

The maintenance sheet shall be submitted to the relevant departments, and the maintenance shall be carried out after confirmation by the industry and commerce.

Single number filing.

Third, assist other employees in the customer department to complete other tasks entrusted by the leaders.

Work.

After the probation period is over, it will be a brand new beginning. As a member of Italy,

I will do my best to do my job well and assist other departments to complete the tasks entrusted to me, study relevant knowledge hard, improve my working ability and fundamentally improve my own shortcomings. Finally, thank the leader for giving me this opportunity, and I will work hard in the future.

Only by making progress can you be a competent person, constantly improve your ability and quality in all aspects and contribute to the development of the company!

XXXX Property Management Co., Ltd.

XXX

20xx。 XX.XX

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