What are the interview questions for hotel receptionists?

The hotel front desk is an important corporate image of the hotel. Especially for five-star hotels, the screening of front desk reception candidates is even more important. Understand the common interview questions analyzed by examiners and prepare you for the interview more effectively. Add confidence.

The reception work at the hotel front desk is trivial. The regular work content includes the arrival and departure of VIPs, notification of banquets and activities; assigning the main work of the day to the foreman, and checking the availability of room sales on the day, etc., so in When interviewing at the hotel front desk, in response to the above points, the hotel interview questions examiner will use the English interview method to understand whether the job seeker's answers to the following interview questions meet the recruitment requirements:

1. Be able to introduce yourself in English Could you introduce yourself in English?

2. How do you train the staff of your department?

3. If the hotel formally admits You, what is the first thing you do when you go to work? If you are employed by the hotel, what will you do firstly?

4. Please draw a Western banquet flow chart. Please illustrate the procedure of western restaurant banquet.

5. How do you comprehend the “service consciousness” of service trade?

6. How do you understand professional ethics? How do you perceive the morality of career?

7. Could you list some difficulties during your work? And how did you overcome them? you conquer them?

8. What do you think of your previous direct leader? How do you like your senior leader who led you directly before?

9. Your expected treatment What is it? What kind of treatment do you expect?

10. Please introduce the company you are currently serving in English. Could you introduce the company which you are serving in English?

11. If my hotel hires you, what contribution do you think you can make to the department? What could you make a contribution to our hotel if you are employed by our hotel?

12. How do you know that we are recruiting for the position of hotel front desk receptionist? How do you know the message that we have this vacancy?

13. Besides the salary, what welfare attracts you mostly?

14. What amateur activities have you ever taken part in?

The above are common test questions for receptionist positions in hotel interviews. If you are more planning to participate in a hotel interview, then refer to these interview questions in the most detail and see if you can give the examiner's answers perfectly and fluently.

Taboos in interviews:

1) A bad handshake

Don’t appear reluctant or overly enthusiastic when shaking hands. A gentle handshake may make you look shy, but too much force can backfire and scare the other person.

A polite handshake is probably with your arms spread out and your thumbs up.

2) Talking in circles

In an interview, it is difficult for us to say "I don't know". Compared with others, if you frankly admit that you don't know, maybe The interviewer will respect you more. If you talk in circles, the interviewer will quickly dismiss you.

The only thing you need to worry about is not showing your ignorance too often.

3) Show off yourself and fake your resume

In the fierce competition, you may be tempted to polish every little detail. You might think, "He won't look at these little details," but the reality is otherwise. Interviewers are experienced and they can always spot the uncertain points in your resume. If the interviewer discovers an inaccurate factual description in your resume, he is likely to think that there are also frauds in other parts of your resume. Once he thinks you are untrustworthy, you will never get the job again.

4) Weaknesses?

Interviews will ask some standardized questions, such as what are your weaknesses?

No one wants to be asked this question. If unprepared, some people may go blank, while other clichéd answers may be "I'm a perfectionist" or "I work too hard". Neither of these situations can happen during an interview. Great.

This is a difficult question for anyone, and you need to make some preparations in advance. Experts recommend mentioning minor shortcomings that have nothing to do with the job. Best-selling author Bernard Marr wrote in his LinkedIn article: "It is important that you show that you have self-awareness and that you know yourself well, but the shortcomings you mention should have no impact on your ability to apply for a job. ”

5) Arriving too early or arriving late

Finally, you waited for the call to notify you of the interview. You were fully prepared for this important day. However, for some reason you are still late.

There is a saying that "a little prevention is better than a panacea." In order to avoid being late for the interview, you'd better get out of the house early and be prepared to deal with various problems.

There is no need to come too early. In addition to having to wait for a long time on the sofa at the front desk where people come and go, you may also cause psychological pressure on the interview organizer. Because in many companies' standardized recruitment processes, in order to improve the candidate experience, the waiting time for interviews is clearly stipulated. If it is exceeded, it means that the interview organizer has failed in his or her job.

6) I want this, I also want that

The interviewer may ask you what you need for this job. You should answer this question carefully. In many cases, we may answer in too detail, detailing company benefits, salary expectations, etc. During the interview process, do not put forward your requirements and conditions for the job prematurely. The best time to negotiate is to wait until you are admitted.

7) This question is too stupid

Maybe sometimes you feel that the interviewer’s questions are too stupid and not worthy of your intelligence. If the interviewer finds out that you think this way, it's almost like destroying your career. This is a profound lesson I learned in my own experience. If you are asked a similar question, be careful not to be too harsh in your response.