Management skills and essentials of golf caddies

Caddy service is the best bridge between customers and the stadium, so managers should implement the management process with great care and clearly implement every link.

First, the essentials of recruiting caddies

1. Social recruitment:

Most of the workers who apply for caddies through social recruitment are members of clubs, and some of them have caddy experience. However, this kind of quality is mixed, the age is high, it is not easy to identify with the company's corporate culture, and it is often difficult to be taught because of past work experience. When recruiting such experienced caddies, high-level clubs should still treat them as newcomers, inexperienced ones and bring them into the caddy training system without discrimination for formal and complete training. They should not shorten the training process and serve customers hastily because of their own experience.

2. School move:

In order to make the training work easy to achieve results, we should choose suitable candidates from students through cooperation with schools such as technical secondary schools, junior colleges or physical education institutes, because on the one hand, such people are young and strong, and through the close interaction between schools and stadiums, stadiums can restrain management, while students have strong learning ability, so they are more likely to learn new things and receive training. Students don't have a simple background of social baptism. Managers can mold ideal caddies according to the characteristics of the stadium, and caddies are more likely to have a sense of identity with the company's enterprises. In terms of effect, if the environment permits, the author suggests recruiting caddies in this way.

Second, gender characteristics.

Generally speaking, caddies are played by women. Women's patience and gentleness are very suitable for providing customer service, but the restriction of physiological period will affect physical strength or emotion to some extent. When managers face dozens or even hundreds of female colleagues, they should consider the physiological period when scheduling or leading. They should first understand whether the caddy's poor work performance is related to physiology. If they don't have a deep understanding of the problem and just keep correcting their performance, it will be counterproductive and make the problem worse.

Third, emotional management and decompression.

Caddy's work not only consumes a lot of physical strength, but also keeps smiling when dealing with customers. It's not easy to play a game. Managers should understand that caddies are happy, emotionally stable and the service quality is relatively stable and efficient. Therefore, managers should not only formulate a complete management system to standardize the work content of caddies. On the psychological level of caddies, we should also arrange appropriate and appropriate group entertainment activities, such as birthday parties every month, dinners on key festivals, karaoke parties, service quality awards, etiquette awards, etc. Relieve the caddy's physical and mental emotions through the activity process and enhance the caddy's centripetal force on the court; Looking forward to activities can resolve homesickness, and it is unlikely that improper activities or interpersonal conflicts will affect work performance and reduce management dead ends because of emptiness. Secondly, it can also boost morale, encourage caddies to improve themselves and strive for honor, which is a release of emotion and pressure.

Fourth, time management and manpower deployment.

Caddy is an important new force in the stadium and a large number of human resources that can be flexibly dispatched. Whether it is the best assistant for customers to hit the ball, hold a game on the court, or maintain the fairway on weekdays, it can come in handy. Experienced managers will make full use of caddies and send caddies to pull weeds, fill sand, clean the environment and other mobile tasks between shifts.

V. Establish a reward and punishment system

Just like there are national laws and family rules, in order to establish a perfect management system and implement rewards and punishments, it is necessary to clarify the standards of rewards and punishments so that caddies can obey orders and perform their duties.