Work plan for residential property personnel (generally 5 articles)

How time flies! We never wait for people. At the same time, our work is constantly updated and iterated. At this moment, we need to make a detailed plan for the next work. The following is the work plan of the residential property personnel I compiled for you. If you like, you can share it with your friends around you!

Work plan for residential property personnel 1

Now I have worked as a manager in a good property company, responsible for the property management of several communities. The quality of residential property management directly affects the quality of life of residential residents, so my work is becoming more and more important.

Since I started to work in property management after graduation, I have worked hard from a small property manager to a manager's position. I am fully familiar with the steps of property management in my work and business. As long as I follow my work plan, my work will be much easier. In order to effectively implement various business tasks, the following work plans are formulated:

I. Projects

1. Follow up the installation of the seventh broken glass door leaf.

2. Supervise and sort out the housing files of Building 12- 15 (there are 36 households with * * * and 32 households with repossessed buildings).

3. Follow up the replanting and transformation of some green plants.

4. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.

5. Make the on-site tracking and verification of safety alarm, clearly remove the relevant requirements of alarm and record operation, and avoid negligence in operation.

6. Supervise the related ancillary works of Building 12- 15, including the installation of ground railings for overhead parking spaces, the definition of parking space property rights (the company requires the sale of overhead parking spaces), landscaping, and the improvement of security rooms, monitoring rooms and warehouses.

7. Follow up the opening of the clubhouse swimming pool and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.

8. Follow up the installation of community fitness equipment.

9. Supervise the recovery of various expenses.

Second, the public affairs of the three communities

1. Review all aspects of the three communities since July last year, so as to compare and analyze, find the gaps and formulate more feasible concrete measures for the next step of work improvement.

2. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. , and seriously implement, clear responsibility, who is responsible for the damage, put an end to all kinds of unreasonable use.

3. Fully implement leasing business services, hold a general mobilization meeting for all staff, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn relevant business promotion contents and business operation procedures to ensure the normal work.

4. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.

5. In the form of a special meeting, organize the management backbones and related staff of three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services.

Three. -Huating Project

1, draw up "-the plan for the establishment of the first owners' committee in Hua Ting" and a series of work measures for the preparatory meeting, so as to lay a good foundation for the establishment of "excellent city".

2. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.

3. Pay full attention to the handover of 30-35 buildings to ensure the owner's satisfaction.

4. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be fully charged from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.

5, supervise and urge the timely completion of partial green belt incomplete blank replanting work.

6. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.

7. Continue to follow up the greening and planting work of Buildings 26-29.

Four. Housing project

1, supervise and urge to do a good job in troubleshooting the interphone in Building 5 of * * *.

2. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.

3. Strengthen the non-cooperative management of some motorcycles in the third phase, play the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.

4, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.

5. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

6. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.

7. Supervise and improve the data management of shops in residential areas of this project.

8. Coordinate with finance to deal with bad debts in time.

Verb (abbreviation for verb) Other matters

1, coordinate relevant departments to complete various tasks.

2. Investment registration of "stores".

3. Carry out daily work according to the requirements of the company agenda.

There may be deficiencies and defects in the above plan. Please review the instructions of the superior leaders so that I can correct the deficiencies.

Property management is very important, which has long been conclusive. We must constantly improve the quality of life of community residents. When they buy the house where we live, they deserve better service. Make the community clean. To ensure that there is no safety accident or theft in the community, that is what we should do most.

Whether our work is done well or not depends on whether we seriously implement the work plan. As long as we earnestly implement and work hard, then our residential property management will be better!

Work plan for residential property personnel 2

(1) Work objective

1. Seriously study, understand and fully implement a series of instructions and decision-making arrangements of the company's business work, complete various tasks and complete various indicators determined by the company.

2, improve the department work, cultivate a disciplined, well-trained, enthusiastic service, civilized duty, tenacious style, strong support team.

3. Do a good job of communication, coordination and assistance with all departments of the company.

4. Pay special attention to the construction of the company's security team and do a good job in recruitment, training and training; Form a good virtuous circle mechanism from recruiting, absorbing talents-cultivating talents-retaining talents.

(II) Main work plan measures

First, the security department should do a good job of security in 20-2000 in combination with the actual situation of the company.

1, each service office correctly handles the relationship with the owners and tenants of the community.

2. Strictly control the personnel and vehicles entering and leaving each community to prevent irrelevant personnel and vehicles from entering the community; Maintain community safety and create a comfortable and safe living and office environment.

3, do a good job in the inspection of various regions, especially the inspection of key parts, strengthen the inspection at night and holidays, to ensure safety.

4. Form a group prevention and treatment, joint prevention and control and safety inspection system with all employees, cooperative units and tenants of the company.

5, do a good job in public security management, fire control and monitoring system management and confidentiality.

Second, cooperate with the management and control department of the Human Resources Department to do a good job in team building, build a stable, United, high-quality, post-skilled, and responsible security team, and ensure the normal operation of the company's business.

Comprehensively summarize the weak links and shortcomings in the safety work in 20-2000, strengthen the management, education and training of departmental work, work discipline, post responsibility and post skills, fully mobilize the enthusiasm and initiative of all safety players, and enhance their awareness of obedience, service and responsibility, so that all players can devote themselves to their daily work with full enthusiasm.

Three. The security department of the company will conduct a series of learning and training for on-the-job security guards with reference to industry norms. The overall goal of property security training is to cultivate high-quality and qualified security personnel. Pre-job training and on-the-job rotation training are important ways to improve the quality of property safety.

1, weekly vehicle command, queue training, fire fighting knowledge training, etc. Through explanation, study and training, the ideological understanding and daily work of all security guards have been improved to varying degrees, thus enhancing the working ability of the security team.

2. Regularly publicize and educate all security personnel about the company's general situation, development direction, company dynamics and company spirit, and actively create employees' sense of honor, self-motivation and responsibility.

3. In daily work, guide security guards to improve their obedience consciousness, service consciousness, civilized duty and polite hospitality, so as to improve their service ability, respect customers at work, and educate employees to understand from their hearts that everything we do is for customer satisfaction.

4, combined with the actual situation of the department, the security personnel's gfd, courtesy, code of conduct and other issues are checked irregularly to improve the consciousness of all employees to implement the system.

5. Every quarter, the company holds targeted competitions such as military queue and fire fighting, thus stimulating the team consciousness and sense of honor of the security team in each service room of the company, and enhancing the positive work enthusiasm and centripetal force.

Fourth, do a good job in the work of safety production in the safety department throughout the year.

1, in strict accordance with the internal control objectives of the security department, establish a target management responsibility system, decompose and implement work tasks, and put the responsibility on people, effectively solving the passive situation that employees are the same whether they do it or not, and whether they do it well or not. Formulate annual work tasks, and divide all work into teams, teams and employees, so that all employees can improve their ideological consciousness in an all-round way and feel that everyone has tasks, pressure and motivation.

2. Conduct a safety inspection once a month, carefully record the problems existing in this department, issue a rectification notice according to the company's requirements and make rectification in time, so as to truly promote the rectification of hidden dangers through inspection and ensure the safety of enterprises through rectification.

Five, strengthen the maintenance of various facilities and equipment, improve work efficiency.

1. Improve the maintenance system and clarify the responsibilities. According to different equipment and different areas, define the maintenance responsibility and workflow, and ensure that the equipment under its jurisdiction is managed everywhere and the parts are guaranteed; Make a specific maintenance plan to ensure that the equipment is maintained within the specified time.

2. Implement correct maintenance technical standards, improve the overall level of maintenance, strengthen the professional quality and level of firefighters, and ensure the orderly maintenance of facilities and equipment with excellent professional skills.

By effectively deepening management and cultivating good professionalism, all security personnel in the company will consciously develop a high-standard, strict, pragmatic and pragmatic work style and establish a new image of a civilized, rigorous, pragmatic and efficient security team.

Conscientiously implement the working policy of "safety first, prevention first" and "tightening inside and loosening outside", always adhere to the working route of "prevention by group" and "combination of civil air defense technology and defense", fully implement the safety responsibility system of "who is in charge and who is responsible", actively do a good job in hotel safety prevention, maintain hotel public order, and strive to achieve the service goal of "guests are completely satisfied" to create a good hotel. [Website] The specific work plan is as follows:

1, from the internal management, improve the comprehensive quality of safety. Establish a target management responsibility system, decompose and implement tasks at different levels, effectively solve the passive situation of doing or not doing, doing well and doing poorly, and play a role in encouraging the advanced and urging the backward. Make annual work goals, and divide all tasks into teams and employees, so that everyone has goals, tasks, pressure and motivation.

2. Strive to improve the professional quality, enhance the ability to deal with emergencies, and cultivate a disciplined and tenacious security team. First of all, do a good job in ideological work, strengthen business training, and cultivate employees' idea of being hard-working and loving their homes. Managers at all levels should integrate into team members and train with them in order to find and solve problems in a targeted manner. Secondly, enhance service awareness and improve customer service ability. At work, we should respect guests, take the initiative to say hello and be polite. No matter how busy you are, you can't neglect or neglect your guests. We must serve attentively, pay attention to details and pursue perfection. Third, we must pay attention to strategy, understand guests and respect them. To treat unreasonable demands or unwarranted accusations from guests, we should adopt the method of guidance and influence, and we should not directly conflict with guests. Educate employees to understand from the heart that everything we do is to satisfy our guests.

3. Take advantage of the industry to strengthen the safety information work. First of all, according to the requirements of the public security and fire departments, give full play to the functions of the security department, strictly manage and require, and earnestly implement various safety precautions to ensure the normal order of the hotel. Secondly, strengthen communication with public security and fire departments, assist hotels to use good people, and further purify the public security environment of hotels. Eliminate all kinds of unsafe hidden dangers in time, effectively curb all kinds of accidents, and ensure the safe and smooth progress of hotel fire control work.

4, strengthen the maintenance of various facilities and equipment, improve the safety work efficiency. First of all, improve the maintenance system and clarify the maintenance responsibility. According to different equipment and different areas, define the maintenance responsibility and workflow, and ensure that the equipment is managed everywhere and the parts are guaranteed. Secondly, make a specific maintenance plan to ensure that the equipment can be maintained within the specified time.

5. Do a good job of coordination and strengthen the fire safety awareness of the employees of the owner's unit. Widely carry out fire safety publicity and education, and carry out fire publicity activities in a form that everyone likes to see and hear, so as to popularize fire knowledge. Cases with typical educational significance should be reported to the owners in time to form interaction, so that everyone can fully understand the dangers of fire and enhance their consciousness of doing a good job in fire safety.

In short, we should continue to deepen management, cultivate the professionalism of the new era, encourage security guards to continue to adhere to the spirit of self-pressure, hard work, high standards and strict requirements, combine the spirit of daring to try with the scientific attitude of seeking truth and being pragmatic, and strive to create a new image of efficient, pragmatic and civilized security guards. Open up new ideas, boldly reform, complete the income-generating task, and do a good job in escorting the company's development.

Work plan for residential property personnel 3

In 2008, our property management work plan was comprehensively upgraded. We will try our best to make up for the shortcomings, improve in an all-round way and keep up with the development requirements of the company and developers. Specially developed a 20-year property management work plan:

I. Security management

1), do a good job of public security management in the community and maintain good public security order.

2), learning rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.

3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.

4), do a good job of fire safety in the community, and strive to have no fire safety accidents throughout the year.

5), strengthen military training, in 20 years, make the overall military quality of department employees get a qualitative improvement.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1) Operation management and maintenance of electrical, water supply and drainage, fire fighting, intercom monitoring, public facilities and other equipment and facilities in the whole community to ensure the normal work of various equipment and facilities in the community.

2. Strengthen the supervision and management of decoration households.

3. Provide paid services for the owners.

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.

3) Require the cleaning department to comply with the requirements of the developer.

Fourth, customer service management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. More exciting plus property community wechat. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.

Five, improve the daily management of the management office

Carry out convenience work, improve the satisfaction of owners, standardize daily work by system, improve community security, transportation, greening, and maintenance of public facilities and equipment to satisfy owners, and add more wonderful WeChat in property communities. Vigorously carry out domestic cleaning services, garden maintenance, water and electricity maintenance and other paid services. , while providing quality services to the owners, it also increases the income of diversified management of the management office.

Six, according to the company's annual plan, to create a civilized and harmonious community.

According to the company's annual management work plan, the focus of work in 20-2000 is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

From 20 to 2008, the Property Management Office completed various tasks and assessment indicators with a pragmatic attitude towards property service, wholeheartedly served the owners and made great achievements in improving service quality.

Work plan for residential property personnel 4

Autumn in October, sweet-scented osmanthus fragrance. The work plan for 10 is hereby announced as follows:

customer service

1, insist on doing all kinds of property services well.

2. Do a good job in daily work such as issuing water and electricity cards, handing over houses, charging fees and refunding deposits.

3. Do a good job in the distribution of electric cards and access cards in Building 1.

4. Continue to cooperate with the owners who need to move to registered permanent residence and issue relevant residence certificates.

5, cooperate with the construction unit for maintenance notice and data processing.

6. Collect various fees in time.

Engineering maintenance

1, according to the maintenance plan, continue to coordinate with the project department of Hongye Company to arrange the construction unit to repair the tiles falling off the facade of the building.

2. Continue to coordinate the project department of Hongye Company and follow up the maintenance progress of water leakage in the community.

3. Continue to coordinate the project department of Hongye Company and arrange the electronic company to deal with the problems existing in visual intercom and community monitoring.

4. Cooperate with Four Seasons Spring Heating Company to prepare for winter heating.

5, cooperate with the construction unit to do a good job of acceptance of residential greening.

6. Implement the maintenance and compensation promised by the project department of Hongye Company.

Order maintenance

1. Strengthen the management of personnel and vehicles entering and leaving the south and north gates of the community to avoid all kinds of security risks.

2, strengthen the frequency of underground garage safety inspection, do it every half an hour.

3. Strictly investigate the littering of decoration garbage, non-bagging and other illegal phenomena, and regularly clean up the flammable items piled up in the construction dump.

4. Care for and maintain the decorative items arranged in the national day community environment.

5. Improve the service level of security personnel and arrange training meetings.

Environmental layout

1, during the holidays, the residential environment will be beautiful and clean, and the sanitary conditions will reach the standard to the greatest extent.

2. Continue to clean up the platform on the third floor of the remaining buildings in the community.

3. Wipe the facilities in the public area of the community.

4. Dismantle all the decorative items in the community during the festival.

Thank you for your long-term understanding, support and cooperation in China property management. National Day and Mid-Autumn Festival are coming. I wish all car owners a happy holiday!

Work plan for residential property personnel 5

According to the company's deployment requirements, a 20-year work plan was made. This year's property management work will focus on the "year of improving service quality", fully carry out the spiritual civilization construction of scenic spots, and actively cooperate with the relevant work of various units. At the same time, we will also study hard the knowledge of property management, constantly explore new ideas of property management, and strive to create a new situation in property management. The main work plan for this year is as follows:

One is to implement standardized management and improve the working system.

On the basis of the original work system, optimize the work system, standardize the work flow, increase the implementation of the system, and make the management work evidence-based. Improve the management mechanism, improve work efficiency, improve all kinds of electronic files, continue to focus on creating electronic files, standardize table records, and be comprehensive, detailed and well documented.

Second, strengthen the learning mechanism and improve the professional level.

According to the principles and policies, formulate training and learning plans to improve business level and service awareness. Carry out targeted post quality education to promote the improvement of employees' comprehensive quality, such as love and dedication to their posts and service awareness. Train employees in manners, business knowledge, communication skills and self-discipline. And check and implement it in practical work, comprehensively improve the service ability and level, enhance the overall quality of employees, and reserve human resources for development.

Third, formulate an assessment system to improve service quality.

Based on the performance appraisal indicators, the target management responsibility system is implemented, and the post responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective and smooth completion of the work.

Fourth, establish a security system in light of the actual situation.

After the installation and debugging of facilities such as monitoring, access control, patrol, guardrail, etc. are completed, we should start with the system specification, implement the responsibility to people, standardize supervision and implementation, strengthen team building in combination with performance appraisal, and increase the publicity of safety knowledge to customers in scenic spots.

Fifth, carry out diversified original activities to create harmony

Actively organize various activities to improve the knowledge and moral cultivation of employees and customers in scenic spots, and vigorously publicize the importance of fire safety that "everyone is responsible for forest protection and fire prevention". 20 14 years will be driven by pragmatic working attitude and guided by the overall working policy, and all work tasks and assessment indicators will be completed with good quality and quantity, and good results will be achieved in the year of improving service quality. According to the annual work plan, the focus of the recent work is:

1. Optimize and improve relevant systems, work in strict accordance with relevant systems, and establish and implement regular meeting system.

2, organize employees to learn, clear job requirements, improve the quality of property management services.

3. Make a training plan, complete the training work of the month as planned, and improve the professional ability of managers.

4. Do a good job in cost statistics and settlement for 20-20 years.

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