How to establish a call center

The construction of call center is divided into two parts: the construction of call center system and the construction of customer service team.

There are three ways to build a call center system: leasing, self-building and entrusting a third party to build a call center. Enterprises can rent call center seats according to business needs, and pay seat fees and communication fees. If the enterprise has its own technical team, it can build its own call center system. If an enterprise lacks relevant technical talents, but wants to have its own call center, it can find a technical service provider to help it set up a call center, and pay related software and hardware fees, service fees, communication fees, etc.

About the second part: establishing a customer service team, enterprises can recruit their own customer service personnel and gradually establish their own team, or they can obtain customer service personnel from intermediaries by outsourcing talents.

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