What problems can CRM system solve?

First, how to solve the workflow problem.

The workflow of an enterprise is very diverse, whether it is the recruitment, interview and assessment process of recruiters, the customer visit and follow-up process of sales staff, or the related processes of other departments, it is a business system in itself and needs to be clearly standardized. It is easy to make mistakes if we only rely on the records of tables or the proficiency of personnel.

Many enterprises will choose the system platform for management. RUSHCRM, for example, has served more than 100 enterprises and is familiar with the process specifications of all walks of life. Whether it is sales management, inventory management or customer management, the CRM system designed by RUSHCRM for enterprises is most in line with the actual situation of enterprises, and there is no need for enterprises to outsource development. If enterprises have new requirements, they can customize the system at any time, without having to bear the time and labor costs brought by revision and deployment again.

Second, how to solve the product problem.

A product has its life cycle. From the concept of product, it has gone through the process of design, planning, production, evaluation, production, supply and sales, and its ultimate goal is to maximize the profits of enterprises. In fact, no matter how many products an enterprise has, it needs scientific management. Because the market environment is dynamic, it is necessary to forecast the product, input the main information, sales situation and production time of the product into the CRM system, and make corresponding views, so as to intuitively see the sales situation of the product in the recent period and facilitate the enterprise to forecast the market of the product.

Third, how to solve the personnel problem,

Personnel problem is the core problem of an enterprise. Enterprises need to operate without people, and all relevant personnel of enterprises cannot do without customers. Whether it is sales, products or inventory, it always revolves around how to acquire customers, how to retain customers and how to serve customers, which is also the core resource of enterprises. Especially in the case that small and medium-sized enterprises have not yet formed brand effect, how to retain and transform customers is the most important thing.

In order to avoid the loss of customers, enterprises generally choose to keep customers in their own hands instead of handing them over to sales. Usually, customer information is entered into the CRM system, and then distributed and redistributed through the customer pool, so that customers can be handed over to the most suitable sales for follow-up. The process of customer follow-up needs to be entered into the system in detail, so as to avoid the loss of customer information and let enterprises always know customers best, not individuals.