I bought something from Taobao and want to return it. I wanted to use Shentong Express, but I didn't use it. I don't know how to contact for help.

The following are the query results. You call any business phone number, explain your time requirements and address to the operator, and leave your contact number. The operator will arrange for the courier in your area to pick it up, so just wait at home. Shentong stipulates that orders are placed before 17: 00, and the goods are picked up on the same day in principle. If there are special circumstances, call the customer to reschedule. So it's best to call one day or early in the morning.

Name of outlet: person in charge of Fujian Quanzhou Company: Wang Zhijun.

Company address: Benda Textile Factory after the office building of Baozhou Road Road Road Administration in Quanzhou.

Telephone: switchboard: 0595-22806 188.

Business telephone numbers: 0595-28038 153, 28038 155, 28038 156, 28038 157.

Enquiry telephone numbers: 0595-28038 160, 2803816, 28038 162, 28038 163, 280381.

Method 2: place an order online.

Shentong is currently a courier company recommended by Taobao, so it can also make an appointment online, which is more convenient and should be said to be more protected by Taobao. The current transaction information should be in the state of "the seller accepts the refund agreement and waits for the buyer to return the goods". Open the details of the refund, click "Online and Offline Logistics Sheet", select the Shentong Express you requested, and fill in the address information step by step according to the prompts. The "waybill number" item can be filled in after mailing, and the "delivery description" item can be filled in with the pickup time you requested, and then just wait for the courier to pick up the goods at home.

In addition, if the clothes are not light, try to remove unnecessary packaging and other things. The courier will weigh them to see if they exceed the first weight 1 kg. Sometimes, if it exceeds 100 g, it will be charged at 2 kg, so the freight may be in 25 yuan.

/kh9.htm This is the relevant terms of service for cooperation between Shentong and Taobao. You can have a look.