The basic principle of lean is to put

One * * * Five Basic Principles

The first basic principle is to identify value from the customer's perspective.

an enterprise can choose the market and customer groups when formulating its strategy, but once the customer groups are determined, the value will be determined by the customers if the enterprise wants to meet their needs and provide corresponding services to them. For example, Tencent's customer base includes mobile phones, computers, PCs, and IPAD. Therefore, they should continuously develop new products and services, including games, red envelopes, and so on, to meet the growing new needs of customers. Another example: LV defines customers as tall groups, so it only serves high-end people. The second principle in Lean is to determine the value stream and eliminate waste.

Personnel departments often encounter various difficulties when recruiting people, sometimes the budget is insufficient, sometimes the employing department is dissatisfied after recruiting people, and sometimes the process of recruiting people is very long. Many employing business departments will blame the personnel department for the problems in the process. But in fact, we often see this situation: after the personnel department has selected a candidate, the person in charge of the company is usually very busy when notifying the interview. Such a time span often leads to the original good candidate. Because of our long internal waiting, by the time of the last interview, this person has already got a new Offer from other units. What's more, our employing department sometimes doesn't fully explain what kind of talents it needs, and the vague description of the skills needed for vacant positions often leads to very low recruitment efficiency. Therefore, the whole process is not the fault of a certain department. There is a lot of waste, waiting, wrong candidates and so on, and there is also a lot of room for improvement. For every enterprise, there are many value streams. For example, for the manufacturing industry, the important value stream is from order to cash. Our sales get the order from the client and then plan, purchase, produce, package, hand it over to the customer, and finally get the payment back. Whether it is the recruitment process, the process from cash to order, or the process from creativity to products or services that can be sold in the end, there is a lot of content, and there is a lot of waste and opportunities for improvement in this process. Therefore, the second principle of lean is for enterprises and organizations to determine the value stream and look for opportunities for waste and improvement in the whole process. The third principle of lean is to form a value stream driven by customer demand.

Take the recruitment we mentioned earlier as an example. In the past, the market was very tight in recruiting people. Individual enterprises first recruited dozens of employees and put them there. When the employing department needed them, they went to their own talent department to select them. Now it is less and less. When will this process be started, whether it is a manufacturing enterprise that produces products or a service enterprise that needs people? It is often when customers have orders and the employing department needs people that this value stream begins to move. The fourth principle is to involve employees and fully empower them.

whether it is lean or six sigma, or innovation, it is almost impossible for one person to go it alone. No matter whether it is a lean office or a six sigma office, it can't greatly promote lean. How to get more managers and employees to participate in continuous improvement activities is a great challenge. There are many successful enterprises in China, such as Haidilao. You can review the Haidilao you have been to, or you can arrange time to organize people to go to Haidilao to see how much decision-making power Haidilao employees have, and how Haidilao employees can respond quickly to reasonable/unreasonable demands from customers. If you go to Haidilao to experience the service and read the book "Haidilao Can't You Learn", you will find that as the founder of the company, how to give his regional head and regional head to his store manager, how the store manager gives his supervisor, and how the supervisor fully authorizes employees to arouse their enthusiasm. The fifth principle is called continuous improvement and pursuit of perfection.

Because we live in an imperfect society, there are many opportunities for improvement no matter whether the enterprises we serve are foreign companies, state-owned enterprises, large enterprises or small enterprises, so lean needs to be continued. Just like Toyota, which we are all familiar with, in the past 3 years, Toyota employees all over the world have proposed and implemented more than 1 million improvements. Just because we are all learning from Toyota does not mean that Toyota is perfect. Toyota itself has found many opportunities for improvement, not to mention our other enterprises.