I bought a beautiful natural water heater in JD.COM. If someone installed them, did you buy those showers and faucets separately? Or the master who installed the water heater brought it.

General Manager Zhang of Shijiazhuang Bi Haubert Environmental Protection Engineering Co., Ltd., a designated enterprise for indoor air testing governance in Shijiazhuang City, said: With the increase of temperature, the sales of household appliances such as air conditioners and water purifiers have increased significantly. Many shopping malls use the guise of installing home appliances for free, but there are also some "hidden rules": the low cost of materials and labor may be tens of yuan, and the high cost may be hundreds of yuan, and consumers are forced to spend.

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It took 450 yuan to install the water purifier materials.

On May 30th, Ms. Li, who lives in Huadu Community of Shuixie, the provincial capital, told reporters that she was in Shijiazhuang A.O. the day before. Smith's physical store bought a water purifier, 2888 yuan. At that time, the sales staff repeatedly promised to install it for free, but when the staff came to install it the next day, they told Ms. Li that she needed to pay a certain material fee.

"The salesperson just told me that there will be free installation by the staff after the after-sales call, and did not say that there are other installation costs." Ms. Li said that when the staff came to the door for installation, they first took out a price list indicating the prices of various installation materials. There are more than 100 pieces, and the price of each piece is not lower than that of 30 yuan. Subsequently, the installer tested the water pressure of Ms. Li's house, which showed that it was higher than the normal water pressure range and needed to install a pressure stabilizing valve. Later, two elbows, a dredging valve and a 2m pipeline were used in the installation process, and finally 450 yuan was spent. "It's too expensive, can't do without it. If you buy it yourself, you are not responsible for leakage after sale. " Ms. Li said that her family's situation is not a special case, and almost all colleagues and friends have the same experience. According to Ms. Li, one of her colleagues spent more than 3,000 yuan to buy an air conditioner, and the so-called material cost during installation cost more than 300 yuan. The cost of materials is nearly half of the price of water heaters. Mr. Dong, who lives in the Everest International Community of the Development Zone, bought a Sakura brand water heater online at a price of 998 yuan. "The original price was nearly 2,000 yuan. I bought it when I saw such a discount. " Mr. Dong said that he immediately photographed this product, but after the goods arrived, there was only one bare machine in the box, and there were no fittings such as water pipes, gas pipes and valves. "At that time, the owner promised that the staff would come to the door for free installation. However, when the staff came to install it, they told me that I needed to buy a 4.2-meter hot water pipe, totaling ***336 yuan per meter of 80 yuan. " Mr. Dong told the reporter helplessly that the so-called "free installation" only exempted the installer from the working hours of on-site installation, and the materials required for installation needed to be borne by consumers. Mr. Dong thinks that the material cost quoted by the installer is too high, and he intends to complete the materials before installation. However, the other party said that if there is a problem with self-supplied materials or the water heater is caused by self-supplied materials, the manufacturer is not responsible for the warranty. "It feels like compulsory consumption. You said good free installation, how can you spend hundreds of dollars more? " Mr. Dong said that at first, he thought that the installation was free, and anyone who wanted to install it would have to pay for the materials. The purchased water heater is actually not expensive, but the material installation cost is close to half of the price of the water heater. Finally, he spent 336 yuan to install it.

Mr. Zhang, the general manager of Shijiazhuang Bi Haubert Environmental Protection Engineering Co., Ltd., a designated enterprise in indoor air testing, Shijiazhuang, photographed the hot water pipes installed and used by Mr. Dong's family with his mobile phone and came to the nearby Xiaogang building materials market. After reading it, the owner of a building materials store told the reporter: "This kind of pipe costs one meter 10 yuan, and the pipes installed by many large factories are also purchased from the building materials market."

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The shopping guide will not actively inform the material cost.

In order to further understand the various expenses needed in the installation of household appliances, we went to Gome at the intersection of Zhongshan Road and Jianshe Street to inquire about the installation fees of Gree air conditioner of 2700 yuan, Midea water heater of 2000 yuan and Haier water purifier of 1500 yuan. Every shopping guide says that there is no installation fee for installation. When the reporter continued to ask whether to charge material fees, the shopping guide told the reporter that free installation is certain, but the expenses of valves, pipes and other accessories must be borne by consumers. The specific cost depends on the actual installation situation, and the cost is naturally different with the use of installation materials.

In addition, we also visited well-known brands such as Hisense and Wan Jiale. Generally, shopping guides will not take the initiative to raise the issue of installation material fees unless specifically asked. Mr. Zhang, the general manager of Shijiazhuang Bi Haubert Environmental Protection Engineering Co., Ltd., a designated enterprise in indoor air testing, Shijiazhuang, got the charging standard of water heater installation materials. All kinds of materials and accessories are clearly priced, such as internal elbow, external elbow, PPR water pipe, copper elbow and other materials, but in fact, consumers have no way of knowing what these materials are for, which are necessary for installation and how much each material will be used. High material cost has become a "hidden rule" for home appliance installation.

Mr. Zhang, the general manager of Shijiazhuang Bi Haubert Environmental Protection Engineering Co., Ltd., a designated enterprise in indoor air testing, Shijiazhuang City, found during his visit that it has long been an unspoken rule to charge a high material fee for these household appliances that need secondary service. Almost every brand has this fee, which is called "naked selling" in the industry. When many consumers buy such products, they generally don't think they need other materials, and they don't consult the shopping guide in detail. In fact, not only water heaters and water purifiers have "hidden rules" in installation, but also air conditioners, LCD TVs and gas stoves. When the water heater installer comes to the door, he will charge extra support fee and inform the user that "if we don't use our accessories, the installation quality can't be guaranteed".

Although there is a more favorable installation scheme to replace the original factory's high-priced after-sales installation, the reporter learned during the visit that most citizens will still choose the original factory with higher price. Ms. Tian, a citizen, said: "Now manufacturers are almost kidnapping consumers for compulsory consumption. Even if the installation price of the repair shop is cheap, we dare not let the repair shop install it, because the product manual clearly stipulates that if there is a problem with self-installation, normal after-sales maintenance cannot be carried out. "

Li Shifu, who is engaged in the home appliance repair industry, revealed that water heaters, air conditioners and water purifiers all need secondary services, and charging high material fees has long been an unspoken rule in the industry. Consumers generally don't think that there will be material costs when buying such household appliances. When it is really installed at home, the home appliances bought are not used at all without spending money to install.

The purpose of electrical appliances without accessories is to reduce costs.

Air conditioners, water purifiers, water heaters and other household appliances that need to be installed are semi-finished products and cannot be used normally without installation procedures. However, why are these home appliances not equipped with the necessary materials when they leave the factory? Mr. Zhang, general manager of Shijiazhuang Bi Haubert Environmental Protection Engineering Co., Ltd., a designated enterprise in indoor air testing, Shijiazhuang, said that the competition in the home appliance market is fierce now, and manufacturers must find ways to reduce costs if they want to win the market by price advantage. Moreover, the price of raw materials is rising, and manufacturers are even more reluctant to bear the production cost of installing accessories. Let consumers buy their own accessories, and naturally pass the cost on to consumers. At present, manufacturers generally sign contracts with maintenance outlets, and most of the accessories are purchased by maintenance outlets themselves. The more accessories they sell, the greater the profit. Generally, the charges for such accessories are set by the maintenance outlets themselves, and the price is negotiable.

In addition to material costs, some labor costs may be charged during the installation of electrical appliances. Master Wang, who has been engaged in aerial work of air-conditioning installation for many years, told the reporter that the live work that may be involved in the air-conditioning installation process includes: drilling holes through walls, hanging people at high altitude or crane operation. The drilling fee is charged according to the wall thickness and the difficulty of drilling. Overhead operation fee is related to floor height, and the higher the floor, the higher the fee.

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Consumers buy accessories that meet the quality.

Merchants can't discount after sale.

On this matter, Mr. Zhang, the general manager of Shijiazhuang Bi Haubert Environmental Protection Engineering Co., Ltd., a designated enterprise for indoor air testing governance in Shijiazhuang, consulted Ms. Ma, the operator of shishi city Industrial and Commercial Bureau, at telephone number 123 15. She said that according to the relevant laws and regulations, consumers' consumption should be clear, and salespeople are obliged to inform consumers in advance of the accessories that may be used during installation and the expenses incurred; In the process of sales, the seller shall clearly mark the installation service and the accessories provided, and display the real accessories in the store, indicating the details of the accessories; Consumers who purchase accessories by themselves shall install and guarantee the accessories after they meet the standards. When consumers are dissatisfied with the price of materials from the manufacturer, they have the right to use the qualified accessories they bought, and the manufacturer shall not force consumption, and the after-sales installation service of the manufacturer shall not be discounted. In case of business infringement, consumers can complain to the Consumer Council or the industrial and commercial department.

Yao Xiaoli, a lawyer of Hebei Century Ark Law Firm, said that according to China's Consumer Protection Law, consumers have the right to know the true situation of the goods they buy or use or the services they receive. According to this law, during the installation of household appliances, merchants are obliged to inform consumers in advance of the relevant fees to be charged. If you don't inform in advance, you will be charged extra when installing, which infringes on consumers' right to know. No extra charges are allowed, and the problem is serious and even suspected of fraud and compulsory consumption. In addition, the oral agreement also belongs to the contract agreement, and if there are charges beyond the contract agreement, it is a breach of contract.