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June 2004 Human Resources Management Answers

June 2004 Ministry of Labor and Social Security

National Vocational Qualifications Unified Appraisal

Occupation: Enterprise Human Resources Manager

Grade : National Vocational Qualification Level 2

Book 2: Operational Skills

Notes: 1. Please fill in your name, admission ticket number, and identity on the seal of the test paper as required. Certificate number, and region.

2. Please read the answer requirements for various questions carefully and fill in your answers in the prescribed positions.

3. Please keep the test paper clean and tidy. Do not make any marks on the test paper that are not related to the answer, and do not fill in irrelevant content in the marked area.

One, two, three, four, total score, total score, person

Score

1. Correction questions (***2 questions, 5 points for each question,* **10 points)

1. In some work areas, when employees complete work tasks, effective work behaviors lead to success, and invalid work behaviors lead to failure. These effective or ineffective work behaviors Work actions are called "critical incidents." The critical incident method can make up for the shortcomings of other evaluation methods and provide basis and reference for other methods. When evaluating employee behavior, managers can use these critical events as evaluation indicators and measurement criteria. The critical incident method treats things as well as people. Of course, the assessment must also take into account the context in which the behavior occurs. In this way, it can be used to provide clear information to employees so that they know what aspects they have done well and what aspects they have not done well. The content of the critical incident method assessment is for subordinates. The material collected by the critical incident method can also be used for comparison of qualities and personality traits rather than the behavior itself. However, it can provide evaluators with objective factual basis. This method can also be used to compare the merits and demerits of behaviors between employees. However, the critical incident method also has shortcomings. For example, recording critical incidents requires a lot of time and energy, and the result can only understand the subordinates' performance from a static perspective. Performance (1)

(2)

(3)

(4) (5)

2. Collective contracts are Fixed-term collective contracts, my country's labor legislation stipulates that the term of collective contracts is 3-5 years. The signatory on the employee side is legally the grassroots trade union committee; the signatory on the employer side is legally the administrative organ of the employer, that is, the legal representative. The number of collective contract negotiation representatives is equal, with 3 to 10 representatives from each party, and a chief representative is determined. The recorder is selected from among the negotiation representatives. After the draft collective contract is discussed and revised and submitted to the workers' congress or workers' meeting for approval, all Negotiation representatives must sign the text of the collective contract that has been reviewed and approved.

The enterprise shall submit the signed collective contract text in triplicate and explanatory materials to the labor administrative department of the government at or above the county level for review within 7 days after the collective contract is signed. The labor administration department will deliver the "Audit Opinion" within 20 days after collecting the collective contract; the effective date of the collective contract shall be the date confirmed in the "Audit Opinion". If the collective contract is determined by the labor administrative department to have invalid clauses or partially invalid clauses, the contracting parties shall modify it within 30 days and resubmit it for review.

Please point out 5 errors in the above description and correct them.

(1)

(2)

(3)

(4)

(5)

2. Short answer questions (this question has 3 questions, each question is worth 10 points, and the score is 30 points)

1. A certain company needs to recruit a marketing manager. The following is the content of a job seeker's resume: From 1998 to 1999, he worked as a marketing assistant in the sales department of company A, and won the sales championship of the company twice in a row; from 2000 to 2002, he was the marketing director of the sales department of company A, and his product sales increased by 10% for three consecutive years. %; 2003 to present, marketing director of Company B, successfully planned 2 large-scale national product exhibitions and sales events.

Based on these briefings, the Human Resources Department decided to conduct an interview.

How should we use behavioral description interviews to question the job seeker so that we can have a deeper and more accurate understanding of the job seeker and the real situation of the job seeker?

2. In the process of organizational change, companies will encounter a lot of resistance or obstacles from employees. Please briefly describe how business managers can communicate to overcome these barriers?

3. In performance management, how to ensure the accuracy of evaluation is an important issue. What are the factors that affect the accuracy of evaluation?

3. Chart analysis questions (***2 questions, 15 points each, ***30 points)

1. The salary of some corporate employees is determined by basic salary and performance Salary consists of two parts. Recently, the company conducted a market salary survey and compared the company's salary situation with the market salary survey results. The comparison results of the basic salary and total salary of each salary grade and the market average salary level are shown in Figure 1.

Figure 1 Comparison of salary and market salary in a certain company

Please answer the following questions:

(1) The company has different salary levels and salary structures What characteristics?

(2) Try to evaluate the company’s salary structure.

2. Recently, the human resources department of a certain company discovered that the employee turnover rate has increased. After sorting out the exit interview data of employees who voluntarily resigned in the past, they formed the following statistical results, which are shown in Figure 2, Figure 3 and Figure 4 respectively.

Figure 2 Analysis of reasons for employees leaving a company from 2001 to 2003

Figure 3 Position distribution of resigned employees Figure 4 Age distribution of resigned employees

Please answer the following Questions:

(1) What are the main reasons for the loss of employees in this company? And analyze the composition of lost employees.

(2) What human resource management measures can be taken to effectively solve the current problems?

4. Comprehensive analysis questions (***30 points for this question)

A certain private enterprise was developed from a small workshop-style electromechanical enterprise with only a few dozen employees. It has now It has more than 3,000 employees and annual sales of tens of millions of yuan. Its organizational structure is a relatively typical linear functional system. As technology updates and competition intensifies in this industry, senior leaders begin to realize that companies must develop in the direction of product diversification. One of the important decisions is to switch to telecommunications products that are closer to the original production process and have better market prospects. It happened that a state-owned electronic equipment factory was on the verge of bankruptcy, so they acquired the factory and established a telecommunications products division based on technological and equipment transformation.

However, various human resource management problems are increasingly emerging during the transformation process of enterprises. In addition to the need to adjust the organizational structure, it is also necessary to strengthen the basic work of enterprise human resources management, adjust the unreasonable personnel structure, lay off a group of redundant employees, and fundamentally change the backward situation of enterprise human resources management.

In addition, according to the merger agreement, the communication and cooperation between the 18 middle and low-level managers of the original factory who are arranged to work in the newly established telecommunications products division and the 12 newly appointed managers of the company are also Something went wrong. If there is little communication between the two parties, mutual trust needs to be improved; there are obstacles and interference in communication, leading to some unnecessary misunderstandings, contradictions, and even conflicts. They hope that the company can help them solve these problems through some training.

Please answer the following questions:

(1) Compared with the company's original line-line functional system, what are the advantages and disadvantages of the new telecommunications product division's organizational structure?

(2) On the basis of rationalizing the design of organizational structure, what measures should enterprises take to strengthen basic work and put human resource management on the right track?

(3) Superiors require human resources to design a training program to help managers of the Telecom Products Division strengthen communication and cooperation. Which training methods do you think are suitable for this training? Should you choose an external trainer or an in-house trainer? Why?

June 2004 Ministry of Labor and Social Security

National Vocational Qualifications Unified Appraisal

Occupation: Enterprise Human Resources Manager

Grade : National Vocational Qualification Level 2

Volume 1: Professional Ethics

Theoretical Knowledge

Part 1 Professional Ethics

(1~50 Questions, ***50 questions)

1. Professional ethics knowledge part (1~8 questions)

Answer guidance: This part is all multiple choice questions, each question has four alternatives, each of which has one or more correct answers. Please answer the question according to the content and requirements of the question, and blacken the corresponding letter of the selected answer on the answer sheet. No points will be awarded for incorrect selections, under-selections, or multiple selections.

(1) Multiple choice questions (please select 1 option among the four options for each question below and blacken the corresponding letter on the answer sheet)

1 . Among the following statements, the option that violates the principle of doing things is ( ).

(A) A salesperson in a shopping mall provides services to customers in the order they arrive

(B) A waiter in a hotel provides different services according to customer needs

(D) A certain factory manager arranges the same type of work regardless of age and gender

2. ( ) is civic morality The core of construction.

(A) Collectivism

(B) Patriotism

(D) Honesty and trustworthiness

3. The "Implementation Outline for Citizen Moral Construction" states that in order to give full play to the positive role of the socialist market economic mechanism, people must strengthen ( ).

(A) Personal awareness, collaboration awareness, efficiency awareness, material interests concept, reform and opening up awareness

(B) Personal awareness, competition awareness, fairness awareness, democracy and legal awareness, development Innovation consciousness

(D) Self-reliance, collaboration, fairness, and material interests , Awareness of reform and opening up

(Please answer questions 4~5 based on the following cases)

One day, a male waiter in an electrical appliance repair department was concentrating on watching football on TV. Contest. At this time, a young man came in with a color TV and asked for repair. He called the waiter, but the waiter did not hear him. The young man patted the waiter on the shoulder with his hand. The waiter felt insulted, so he lowered his face and said to the young man: "If you have something to say, please speak it carefully. Don't touch me. Just behave yourself." After hearing this, the young man became angry. He said angrily: "You didn't bring your ears? Why did you ignore me when I asked you? What's wrong with touching you with my hand?" The waiter said: "If you dare to touch me, I won't be angry with you." The young man added: "You're welcome? If you have the guts, I'd like to learn from you." The waiter punched the young man, and the young man was not to be outdone, and the two of them struggled with each other. Soon, more and more people were watching, and the repair department was in chaos.

4. Which requirement of the code of professional ethics is violated by the behavior of the clerk in the electrical appliance repair department watching TV during working hours? ( )

(A) Calm expression

(B) Appropriate behavior

(D) Dedicated to duty

5. The young man said something hurtful, and the waiter hit him. What do you think of the waiter’s behavior ( ).

(A) This is common sense

(B) The need to maintain self-dignity

( D) You shouldn’t do this

6. Among the following statements about professional ethics, the correct one is ( ).

(A) The form of professional ethics varies from industry to industry

(B) The content of professional ethics is variable

(D) Paying attention to professional ethics will reduce the competitiveness of enterprises

(Please answer questions 7~8 based on the following cases)

In 1970, during a missile launch experiment in the United States, the operator failed to tighten a certain nut by half a turn, resulting in a launch failure. During the second test flight of the Ariane rocket in 1980, the operator accidentally knocked down a logo and blocked the combustion chamber nozzle, causing the launch to fail. The Ariane rocket exploded in 1990 because the staff accidentally left a small wiping cloth in the small circulation system of the engine.

7. Based on the above cases, do you think the above accident was mainly caused by ( ).

(A) The quality of the nuts is not up to standard

(B) The environment is unhygienic

(D) The employees did not strictly abide by the operating rules

8. Regarding the above accident, how do you feel about it ( ).

(A) This was an accident

(B) Everything you do requires excellence

(D) The above-mentioned accidents were all caused by carelessness and have nothing to do with professional ethics

9. Regarding the meaning of career choice, which view do you agree with ( ).

(A) Career choice means being able to constantly change jobs

(B) Promoting free choice of career will lead to anarchism

(D) Career choice is conducive to promoting the all-round development of people

10. Since 2003, our country has designated "Citizen Moral Propaganda Day" as of each year ( ).

(A) March 15

(B) September 20

( D) June 5

(2) Multiple-choice questions (please select two or more options as answers among the four options for each question below, and mark the corresponding answers on the answer sheet The letters are blacked out)

11. The difference between law and morality is reflected in ( ).

(A) Different generation time

(B) Different reliance on power

(D) Function The scope is different

12. The significance of doing things fairly to corporate activities is ( ).

(A) Important conditions for enterprise survival and development

(B) Objective requirements to resist unhealthy tendencies

(D) Basic guarantee for the normal operation of enterprises

13. Specific requirements for civilized production include ( ).

(A) Elegance in language, good behavior, high spirits, and technical proficiency

(B) Learn from each other, learn from each other’s strengths, support each other, and improve together

(D) High quality, low consumption, and high efficiency

14. What are the ways to strengthen professional ethics? ( ).

(A) Establish a correct outlook on life

(B) Develop your own good behavioral habits

(D) Resolutely fight against the bad phenomena in society

15. Among the following statements, the ones that meet the requirements of being aboveboard are ( ).

(A) Persist in criticism and self-criticism

(B) Overcome selfish thoughts

(D) Don’t ask about right and wrong

16. An honest and trustworthy person should do ().

(A) Take into consideration all aspects of relationships

(B) Treat interest issues correctly

(D) Cultivate noble personality

17. When contradictions and conflicts arise between corporate interests and public interests, the company should ( ).

(A) Safeguard public interests

(B) Safeguard self-interests

(D) Development is a continuous process and immediate interests cannot be sacrificed

18. When evaluating the professional responsibility of employees, which aspects of work should be considered? ( )

(A) Can you get along well with your colleagues

(B) Can you complete your job

(D) Whether it can serve customers

19. The business proverb "The Yuelai Inn is prosperous, but the dog is fierce and the wine is sour".

(A) The uncivilized and impolite behavior of the merchants is like a fierce dog blocking customers

(B) The quality of the wine is not good

(C ) It is uncivilized and impolite to keep a dog

(D) When engaging in business activities, you must pay attention to professional ethics

20. In the face of more and more career opportunities, in Which of the following statements do you think is preferable ( )?

(A) Establish the concept of doing one thing, loving one thing, and being dedicated to one thing

(B) Change careers more, learn more knowledge, and get more training

(C ) You can change careers, but not blindly, otherwise it will not be conducive to growth

(D) You must work hard to the end, otherwise you will lack professional ethics

21. The expression that is in line with the spirit of unity is (D) ).

(A) "Three people working together can cut through metal"

(B) "Three monks have no water to drink"

(D) "When three of us are walking together, there must be someone who is my teacher"

22. The correct statement about professional discipline is ().

(A) Every employee should clarify professional discipline before starting work

(B) Employees can only understand the importance of professional discipline during the work process

(D) Professional disciplines are internal regulations of the enterprise and have nothing to do with national laws

23. No matter how special the job you are engaged in is, it is always inseparable from certain ( ) constraints.

(A) Job responsibilities

(B) Family virtues

(D) Professional ethics

24. Among the following statements, the point of view that is helpful to improve the professional ethics of practitioners is ( ).

(A) "The boat will leak and then enter the water, and the soil will be wet and then grow moss"

(B) "In the midst of strategizing, we can win a victory thousands of miles away"

(D) "Don't do good deeds because they are small, and don't do evil because they are small."

25. The following Among the statements about loving one's job and being dedicated to one's work, the correct one is ( ).

(A) Loving one’s job and being dedicated means never changing jobs in one’s life

(B) What Confucius said about “respecting one’s duties and trusting one’s faith” includes the concept of being dedicated to one’s job

(D) Freedom of career choice is not inconsistent with love and dedication to work

26. Among the following behaviors, the one that violates professional ethics is ().

(A) Read novels on the work computer

(B) Copy and use free software

(D) Open a colleague’s email in private

27. Among the following statements about morality, which one is correct ( ).

(A) Morality is a special norm for dealing with the relationship between people

(B) Morality is an important sign that distinguishes humans from animals

( C) Morality is the product of modern civilized society

(D) Morality has never been class-based

28. The correct attitude we should adhere to when dealing with Chinese traditional culture is ().

(A) Concrete analysis of specific problems

(B) Take the essence and discard the dross

(D) Inherit everything and carry it forward

29. The correct way to deal with the relationship between employees and leaders is ( ).

(A) Strictly abide by the company's rules and regulations and avoid causing trouble to the leader

(B) Act according to the leader's requirements

(D) If the leader is indeed wrong in criticizing himself, he should clarify it immediately

30. Among the following practices, which violates the professional ethics requirements of business practitioners () .

(A) A customer was picky and argued with him

(B) The customer lost something, kept it for him and waited for it to be picked up

(C) The waiter’s service was good Okay, you can accept some small gifts from foreign customers in accordance with international practice

(D) When there are no customers, seize the time to read books and newspapers

31. Discussion on the relationship between love of work and dedication to work, What do you think is correct ( ).

(A) Love of work and dedication are interrelated

(B) Dedication does not necessarily mean love of work

(D) Loving one’s job does not necessarily mean being dedicated

32. To make honesty and trustworthiness the intangible capital of an enterprise, we must persist in ( ).

(A) Customer first, quality first

(B) Pay attention to corporate image design, advertising planning and publicity

(D) Promote product sales and expand market share

33. The importance of honest labor is mainly reflected in ().

(A) It is directly related to workers’ pursuit of life and realization of life value

(B) It directly affects the success or failure of enterprises

(D) It has no inherent connection with the realization of personal interests

34. If a customer comes to complain, the correct attitude should be ().

(A) If it damages the reputation of the company, it will not be accepted

(B) Listen to the complaint and express heartfelt thanks to the complainant

(D) Arrange a special customer complaint reception room

35. What meets the requirement of adhering to the truth is ().

(A) Adhere to the principle of seeking truth from facts

(B) Respecting teachers means adhering to the truth

( D) What most people think is correct is the truth

2. Professional ethics and personal performance section

Answer guidance: This section is a single-choice question, each question has four alternatives. Please follow the question requirements and choose only one of the options based on your actual situation. And blacken the corresponding letter of the chosen answer on the answer sheet.

36. If the leader is on a business trip, colleagues will leave the office before the end of the day. At this time, you will ( ).

(A) Go with everyone

(B) Stay until get off work time before leaving

(D) After the leader comes back from a business trip, tell him about this matter

37. Xiao Wang is your colleague. If you find that he occasionally does some private work during working time, what will you do? ( ).

(A) Just pretend you didn’t see it

(B) Remind him to pay attention

(D ) I think this is normal

38. If the leader gives you a job that you have never done before, you will ().

(A) Accept with worry

(B) Accept with excitement

(D) Calm

39. What do you think the relationship between people in today’s society is ( ).

(A) Disharmonious

(B) Somewhat harmonious

(D) Extremely disharmonious

40. What do you think of your colleagues ( ).

(A) Most people are friendly

(B) It is unclear whether they are friendly or not

(D) No one is friendly

41. If you were a cashier at a mall and found that a customer did not bring enough money when shopping, what would you say to the customer? ( ).

(A) “When shopping you should plan first.

”

(B) “No, just return some.” ”

(D) "Put the things here first. You can go back and get the money. ”

42. Because of a trivial matter, your colleague Xiao Wang quarreled with you, and later you found out that Xiao Wang misunderstood you. Afterwards, you would usually ( ).

(A) Wait for Xiao Wang to explain to yourself

(B) Find an opportunity to communicate with Xiao Wang

(D) Since it is a misunderstanding, there is no need to take it to heart

43. Normally, when you are doing a certain job with your colleagues, you will ()

(A). Persuade colleagues to do what they want

(B) Discuss and do it

(D) Who When you are older, listen to whoever tells you

44. If your boss asks you to do a certain job with your colleague ***, your colleague agrees in advance, but when the work starts, your colleague calls and says that you have a temporary appointment He can't come to the date. What would you say?

(A) "If you don't come, I won't do it either"

(B) "If you don't come, I won't." If you don’t come, you have to treat me to a meal.”

(D) “If you don’t come, we Let’s talk to the leader together”

45. When you encounter difficulties at work, you usually ().

(A) Do it slowly by yourself

(B) Ask experienced colleagues for advice

(D) Get help from leaders

46. Malu Two bicycles collided and a fierce argument broke out. Faced with this situation, you would ( )

(A) watch

(B) walk away

(D) Find the traffic police to solve the problem

47. If the business conditions of your unit are not good, your most likely reaction is ( ).

(A) Feeling anxious but helpless

(B) Do the job at hand and find a part-time job at the same time

(D) Regardless of whether the suggestion can be adopted, put it forward

48. A new colleague who lacks work experience comes to the unit. If You have rich work experience, and you will usually ( ).

(A) If the leader asks me to help, I will try my best to do it.

(B) Each performs his or her duties. It is necessary to point fingers at others

(D) If he takes the initiative to consult, I will try my best to help

49. If your colleague Xiao Wang accuses you of mistakes at work in front of everyone, you will think ( )

(A) Xiao Wang is deliberately trying to make things difficult for you

(B) Xiao Wang is right

(D) There is no need to care

50. If colleague Xiao Zhang When you accidentally mention that someone is saying behind your back that you are flattering your leader, your most likely reaction is ().

(A) Ask Xiao Zhang to tell him who said it

(B) Say what others want to say

(D) Reflect on whether your behavior has caused misunderstandings by others

Part 2 Theoretical Knowledge

(Questions 51~150, ***100 One question, full score is 100 points)

1. Multiple choice questions (51~110 questions, 1 point each, maximum 60 points. There is only one most appropriate answer for each question, please answer the question Blacken the letter corresponding to the selected answer on the card)

51. Regarding the explanation of labor law, the incorrect statement is ( ).

(A) Plays an irreplaceable role in the operation of the labor market

(B) Reflects the basic principle that labor is both a right and an obligation

(C ) It aims to rationalize the allocation of labor resources

(D) All social relations related to workers are subject to adjustment by labor law

52. Generate an increase in labor demand The root of is not ( ).

(A) Increase in total consumption

(B) Changes in consumption structure

(D) Enrichment of consumption content

53. The labor law confirms that workers are labor owners, making workers in the labor force in the labor market ( ).

(A) The independent status of the requesting object

(B) The legal status of the supplier

(D) Seeking the autonomous status of the subject

54. From the perspective of ( ), the labor market can be divided into organized market and unorganized market, that is, spontaneous market, legal market Markets and non-markets.

(A) Market mechanism

(B) Market stratification

(D) Market legal system

55. The micro-allocation of labor resources refers to the ( ) arrangement of workers within the employer.

(A) Work location, work objects and workload

(B) Work location, work time and workload

(D) Scope of labor, object of labor and amount of labor

56. Human resources are different from other resources and have characteristics such as ().

(A) Strategic, dynamic and unlimited development

(B) Strategic, dynamic and limited development

(D) Positivity, initiative, creativity and limitation

57. There are many ways to demonstrate, ( ) by telling stories and giving examples , use metaphors to prove that two things have certain similar characteristics.

(A) Induction method

(B) Analogy method

(D) Comparison method

58. When using brainstorming to organize group decision-making, the wrong approach is ().

(A) Encourage participants to express their opinions

(B) Control the number of opinions raised

(D) Encourage others to supplement and modify the opinions that have been put forward

59. What is not a distinguishing competency characteristic of a financial manager is ( ).

(A) Risk avoidance and planning ability

(B) Analytical ability and reasoning ability

(D) Relevant financial statement filling skills

60. The role in the team that analyzes the feasibility of the plan and provides information support for decision-making is called ().

(A) Creator

(B) Evaluator

(D) Maintainer

61. Regarding the organizational culture of a company, the wrong understanding is ( )

(A) While strengthening the integration within the organization, organizational culture often reduces its adaptability to the outside

(B) When the organizational environment changes, the original organizational culture may cause organizational members to resist change

(C) The shaping of organizational culture can help organizational members form *** The same values, thereby reducing management costs

(D) When two companies with widely different cultures merge, the conflict of organizational cultures will increase the risk of the merger

62. The biggest feature of the organizational structure of the resistance system is ( ).

(A) Rapid information communication

(B) Combination of centralization and decentralization

(D) Has a dual-channel command system

63. Among the following, the department structure is designed with work results as the center ( ).

(A) Line-line system

(B) Line-line functional system

(D) Division system

64. The ultimate goal of human resource planning in a narrow sense is ( ).

(A) Maintain manpower

(B) Formulate policies

(D) Balance supply and demand

65. Which of the following statements is wrong ( ).

(A) "Setting up positions according to specific circumstances" is the basic principle of setting up positions

(B) Corporate strategies change faster than changes in organizational structure

( C) The balance between the supply and demand of human resources in an enterprise means that the total supply and demand reaches a balance

(D) The degree of technical complexity determines the division of labor of the organization and the degree of specialization of the operation

66. The planning period of an enterprise The total working hours of the task is 5050, the enterprise's labor efficiency working hours is 50, and the planned labor productivity change coefficient is 0.01. Using the labor quota method to predict the human resource demand of an enterprise should be ( ).

(A) 50 people

(B) 100 people

(D) 200 people

67. Among the following methods for analyzing enterprise personnel needs, the ones that do not belong to quantitative analysis methods are ( ).

(A) Delphi forecasting technique

(B) Regression analysis method

(D) Conversion ratio method

68. The system norm with the lowest level and the widest scope of constraints in the enterprise organization is ().

(A) Technical specifications

(B) Basic corporate systems

(D) Personal behavioral specifications

69. The following statement is correct ( ).

(A) Employee development plan is the core of various human resources specific plans of the enterprise

(B) The two basic forms of labor quota are supervision quota and service quota

(D) When a branch becomes insolvent, the parent company must be responsible for the branch’s debts

(D) p>

70. The unit’s tendency of “high consumption of talent” in personnel recruitment can be analyzed through ( ).

(A) Personnel usage effect analysis

(B) Total configuration analysis of people and things

(D) Analysis of quality configuration of people and things

71. In order to obtain a portrayal of past behavior, the questions that interview examiners should avoid asking are ( ).

(A) "How do you view the cooperation phenomenon between departments?"

(B) "When your work receives bad feedback, do you How did you do it?"

(D) "In a project you undertook. "How did you get the support and help from the technical department?"

72. Influenced by the "first impression", the interviewer may be inclined to () to a certain extent.

(A) When evaluating the performance of the current applicant, it is affected by the performance of the previous applicant

(B) Evaluating the applicant based on a certain advantage or defect of the applicant Overall performance

(D) Based on the first few minutes or even It is the impression obtained from relevant materials before the interview that makes a higher evaluation of the applicant

73. Advantages that the written test does not have

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