Is the untrustworthy house in Yuci a receipt from a shopping mall?

The customer's money has not yet reached the company account, so it can't be delivered.

Ms. Xu contacted the person in charge of the Martian integrated stove store and was told that the sales manager was the distributor of the brand, because the sales manager failed to transfer the customer's money to the company account, which made it impossible to deliver the goods.

165438+ 10/6, the reporter interviewed Mr. Pei, the person in charge of the Martian integrated stove. He said, "Teacher Ji doesn't contract this brand, he belongs to distribution, and the customer's money is now in his hand. Now he says he has no money, but he says he will get it together as soon as possible. When his money is handed over to the company, we can deliver the goods to our customers. "

Incredible home:

The store collects money privately, which has nothing to do with the mall.

When I interviewed Real Home, Mr. Liu, the floor manager, said that because the customer gave the money to the counter of the Martian integrated stove, the counter collected the money privately, and the customer did not pay or sign a contract with the mall. We can only let merchants and customers coordinate delivery or refund as soon as possible. When the reporter asked whether such problems in the shopping mall were related to its supervision, Actually Home said that it had nothing to do with the shopping mall.

Lawyer's point of view:

As long as it can be proved that there has been a transaction in the mall, the mall is responsible.

The reporter contacted lawyer Wang Pengxin of Shaanxi Xu Jian Law Firm. He suggested that Ms. Xu should call the police first, and the police should go to the mall to collect monitoring to prove that she had bought goods in the mall and the counter, and * * * sued both the mall and the brand. Consumers can't tell the seller from the appearance, but buy goods in shopping malls and counters, and customers pay according to the instructions of the merchants. Whether or not to collect money privately has nothing to do with consumers.