How to write an overview of Sunac Work Order System Operation Training Course?

An overview of Sunac Work Order System Operation Training Course can be written as follows.

1, the work order system is generally widely used in customer help and support services, customer after-sales services, enterprise IT support services, call centers and so on. , create, suspend and resolve transaction requests submitted by users, customers, partners or internal employees. Standardize, unify and clearly handle and manage affairs.

2. A complete work order system also needs a help document knowledge base, which contains some information about customers' common acceptance problems, solutions to common problems and other help documents. Work order system is like a problem tracker, which can clearly track, process and archive internal and external problem transaction requests, and standardize services to track users.

3. Work order system Ticketsystem is also called work order management system (it can also be called problem work order system, work order system, transaction issue tracking system and work order supporting system). It is a network software system that manages, maintains and tracks a series of problems and requests according to the needs of different organizations, departments and external customers. A fully functional work order system can also be called a help desk system.