202 1 summary of government work

202 1 summary of government work in the workplace Many newcomers, Xiao Bai, will encounter some problems in the workplace. If they want to work hard to climb up, they must be fully prepared. Learning from colleagues can save a lot of trouble. I'll show you the summary of 202 1 government work.

In 20021summary of government work 1 ___ _, under the correct leadership of township party committees and governments, with the strong support of all window units and the joint efforts of all staff, the government service center closely revolved around the service tenet of "honesty, efficiency, pragmatism, standardization and convenience", deeply practiced the people-centered development thought, constantly innovated the mechanism and was determined.

First, the main work and achievements in _ _ _

(1) lobby business processing

In, 864 cases were handled in the government service hall, an increase of 17% over last year. Parts are completed on time, with completion rate 100% and satisfaction rate 100%.

(B) "Run once at most" reform work

1. The Notice on Nine Measures for Promoting the Reform of "Running at Most Once" and Strengthening the Standardized Management of Township Convenience Service Centers (Fufufa [_ _] No.56) was formulated, adhering to the people-oriented concept, further deepening the reform of "simplifying administration, strengthening supervision and improving services", constantly optimizing the business environment, and effectively solving the difficulties of enterprises and the masses.

2. Clean up the problems and optimize the process. More than 100 one-time notification forms of 9 departments and units were compiled. The notification form consists of setting basis, licensing conditions, handling procedures, application materials, commitment time limit, charging basis, charging standard, consultation telephone number, supervision telephone number, handling place and other elements. With the notification form, the handling personnel solved the information needed for handling matters, which greatly improved the work efficiency.

3, the implementation of the "three centralized and three in place" reform. Obviously, Gong Wenzhen, the township head, is the director of the government affairs center, and Lin Jie, the leader in charge, is the deputy director of the center. Xu Ting is responsible for the specific business to ensure that the authorization is in place; In accordance with the principle of doing our best, clarify the matters of the government service hall to ensure that it is in place.

4. Deepen "Internet+government services". The comprehensive government service platform has been put into use since June 5438+00, and the openness of government affairs has increased. The catalogue of government services has been publicized through the portal website, indicating the basis conditions, processing time limit, charging standards, matters needing attention, processing flow and contact information. And keep the content updated in real time to ensure that the content is accurate and consistent with the offline, so as to inform the masses once and let them run less errands.

5. Set up "grid workers" in each village. In 1 1 village, grid workers are set up for centralized processing, and agents are trained for three days. Now that they have officially taken up their posts, they have really changed "mass running" into "cadre running", effectively improving the service level and providing worry-free services for enterprises and the masses.

(3) Government services

1, strictly implement attendance management. In strict accordance with the video attendance system, the "Center" feeds back the attendance results of window staff and leaders in charge to each unit in the form of weekly statistics, monthly summary and quarterly notification. Strengthen the daily attendance management, inspection and supervision, strictly implement the system of temporary registration when going out, application for leave cancellation and approval, effectively maintain the normal working order of the "center" and further improve the service level of window staff.

2, to carry out the "three bright three than three evaluation" activities. According to the requirements of "four responsibilities and four promises" and "five links and five questions", the center has carried out the theme activities of "three highlights, three comparisons and three evaluations", namely, "highlighting identity, responsibility and commitment", "comparing innovation, style and performance" and "evaluating party member Pioneer Post, Red Flag Window and Service Star". Through the "three highlights, three comments and three comments", we will further enhance the sense of responsibility, execution and practical spirit of the cadres and workers of party member in the "central" organs and hall windows, stimulate the enthusiasm for learning, advocate the advanced and strive for the advanced, and gradually realize the government goal of "first-class standards, first-class service and first-class image".

3. 12345 The mayor's hotline platform runs smoothly. Mayor's hotline (convenience service platform) * * * received four appeals from the masses (including four telephone calls and three mailboxes of county party committee secretaries and county heads) in _ _ _, with the completion rate of 100% on schedule and the satisfaction rate of returning visits to the masses of 100%, giving full play to the important role of the hotline in "listening to people's voices and serving the people".

3. Actively expand the service field. According to the reasonable layout of the plate, we should "do one thing" with the masses and enterprises as the standard, firmly establish the concept that everyone is a consultant, director and agent, adhere to empathy, positioning thinking and counterpoint thinking, provide enterprises and the masses with wrong time, delayed service and holiday acceptance and handling channels, provide personalized customized services for key projects in key areas, help enterprises and the masses solve pain points, difficulties and blocking points in their work, and actively carry out delayed service, appointment service and door-to-door visits.

(4) Open government affairs.

1, open and comprehensive government affairs. Revise and improve the government information disclosure catalogue and guide that the government and departments at the same level meet the prescribed requirements, update the information disclosure guide on the government portal website and the webpage of the unit, and actively disclose the content comprehensively, truly and accurately. Adhere to the principle of openness as the norm and non-disclosure as the exception, comprehensively promote information disclosure in key areas, expand public participation, enhance the effectiveness of openness, help stabilize growth, promote reform, adjust structure, benefit people's livelihood and prevent risks. From _ _ _ to now, 122 pieces of information have been made public.

2. The policy answer has been put in place. Timely release the important normative documents of the township, and introduce in detail the background, objectives, tasks, main contents and problems to be solved in accordance with the principle of "whoever drafts it". At the same time, the relationship between policy documents and explanatory materials is well done. The policy documents page provides the entrance to the explanatory materials page, and the relevant contents of the policy documents are related to the explanatory materials page.

202 1 Government Work Summary 2 Since I entered the central window, under the dual leadership of the leaders of the Central Committee and the Bureau, and with the care and help of my colleagues, I have worked hard to build the agricultural machinery window into a window with better service, higher efficiency, more convenience and better image according to the goals of speeding up examination and approval, improving service quality, enhancing image and improving satisfaction. The research and work in the past year are summarized as follows:

First, improve ideological understanding. As the window staff of the government affairs center, while serving the people, they should unify their thinking with the decision-making of the county party Committee and the government and improve their ideological understanding. I am the staff of agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed my business knowledge in order to apply it to practical work.

Second, clear job responsibilities. In window work, I know that it is most important to establish a sense of responsibility and mission, strengthen service consciousness, strengthen service function, improve service quality and deepen service attitude, so as to achieve cordial, dignified, harmonious, enthusiastic, active, patient and thoughtful service. The window should be operated in an open, fair and sunny manner, so as to establish a good image of the government and make the people feel at ease and comfortable. High-quality and efficient convenience service can reassure the people, solve their difficult problems and create a harmonious social atmosphere. At the same time, I will patiently solve and answer the people's problems, take convenience, benefit and serve the people as the starting point and end result of my work, aim at helping the people solve problems, and clarify my work responsibilities.

Third, enhance business knowledge and improve service efficiency. The window is an administrative function representing the overall situation, so I must serve enthusiastically and skillfully and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; Be able to actively guide customers with limited cultural level; When answering the phone, you can take the initiative to say hello. Loyal to their duties, love their posts and dedication; Unite and coordinate the promotion work of this unit; There were no disputes and unpleasantness with customers, and there were no complaints and reports for failing to perform their duties correctly. Looking back on my work in the service center for one year, there are still some minor mistakes in my work. I know I need to learn more business knowledge and be more strict with myself, so as to enrich my business knowledge and solve problems for the people better.

Fourth, the direction of future efforts. In the future work, we should strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service level. Learn from superior policies and grasp the correct direction; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote work. I always take "serving as my own responsibility, facilitating the masses and contributing to society" as my motto, and always keep the alarm ringing, striving to be a civilized and excellent window worker. I will take this summary as my personal support, supervision and help, carry forward the achievements, overcome the shortcomings, forge ahead with more full work enthusiasm, and make new contributions to promoting the work and development of the government service window in our county.

202 1 Government Work Summary 3 As the entrusted agent of the comprehensive window of the county government service center, I strictly abide by the rules and regulations of the center. With the help and guidance of the leaders of the center, my agency business level has been continuously improved, my service awareness has been continuously enhanced, and all aspects have strict requirements. The work and thoughts of 20__ years are summarized as follows:

First of all, ideologically, I seriously studied the theory of "Theory of Three Represents" and put it into my own work practice, considering the overall interests of the center everywhere; Conscientiously implement the party's line, principles and policies, and abide by various national laws and regulations; Actively participate in the "charging" training course for activists joining the Party in the county, participate in the mass line education practice activities of the Central Party, democratic life meetings, and various volunteer service activities, including on-site volunteer guidance service at the Spring Festival job fair in Nanling County, neighborhood watch and volunteer service activities in the community of Love Clothes Station in Nanling County; I visited four families in difficulties in Chungu Community of Jishan Town, and sent holiday greetings and solatium. Every month, civilization is created on the road of persuasion; Eight moral lecture activities were held, the monthly live shooting of moral lecture activities was done well, and the software materials were collected and uploaded to the dynamic management system of civilization creation in a timely and effective manner. Among them, I successfully participated in the organization and held a moral lecture hall. Strive to improve their own political and ideological quality.

Secondly, in the work, strictly abide by the rules and regulations of the center, keep the window clean and tidy, work in place, standardize the operation, and conscientiously complete the entrusted agency work, the monthly and annual assessment of the center, and other temporary work assigned by the leaders. The six units I represent have many examination and approval items, a wide range and complex requirements. Nevertheless, I still insist on answering the questions of the masses patiently.

Timely acceptance, efficient completion, strict examination of various procedures, one-time notification of incomplete information, patient explanation. Therefore, there was no complaint throughout the year, which established a good image of the center serving the people. In order to improve my professional level and theoretical level, I participated in online distance learning, learned the latest national policies and regulations, the reform of administrative examination and approval system, the openness of government services and innovative methods of government services for the convenience of the people, and attended the city-wide exchange meeting on government services standardization in Wuwei County, attended the training course on government services and social management standardization in Chongqing, obtained the qualification certificate of internal auditor for government services standardization, and participated in the standardization of government services in Nanling County. In addition, in order to broaden my knowledge, I attended advanced studies and obtained relevant degrees.

In March this year, she was named one of the top ten smiling angels in Wuhu government service system; In August, he was transferred to participate in the clean-up of the county power list; 1 1 month was rated as a model of Lei Feng in Nanling County for 20 years. In this year's five-month appraisal of the center, * * * was named as the outstanding individual of the month for three times, which is the affirmation of my work by leaders and colleagues. But I know that I still have many shortcomings. I will definitely continue to work hard in the coming year, set a higher standard for myself, foster strengths and avoid weaknesses, and strive for a higher level.