Bosige recruitment

Emotional management is a compulsory course for people in the workplace.

It is inevitable that there will be different emotions at work, which is a natural reaction. And the behavior caused by different emotions will bring different consequences and directly affect the quality of employees' work. Therefore, emotional management is also a content that cannot be ignored in human resource management, so how should we manage these emotions well, whether it is our employees themselves or enterprises?

Correctly understand emotional management

According to a survey, in our eight-hour working hours every day, we actually spend very little time at work. On the contrary, we spend a lot of energy and time in dealing with emotions, which in turn affects our work performance and performance. Therefore, if we can handle the emotional changes at work, our work performance will definitely be greatly improved. Experts say that emotions are natural reactions from the inside out, and we can manage our emotions through scientific methods.

For us personally, managing our emotions is to manage our own living resources. Excessive emotional reaction and irrational behavior caused by bad emotions and excessive indulgence are the root causes of workplace crisis and the black hand behind physical and mental health. In retrospect, at work, we will be excited and depressed, and we will also have happy and sad times. When these emotions appear, if we can manage them through timely detection, calm analysis and clever control, then we will often say "If I can ……" and such regrets will never appear again.

On the other hand, effective emotional management is also very important to the enterprise itself. If the individuals in the organization are in a bad mood, it is difficult for the whole organization to achieve the best performance. Therefore, for managers, bad emotions in enterprises need to be managed, and good emotions need to be guided to play a greater role.

Effective emotional management measures

There are countless kinds of emotions. Positive emotions make us work more efficiently and perform better, while negative emotions make us less efficient and perform worse.

■ Grasp the emotional trend and guide the emotional trend.

For people in the workplace, it is the first step of effective emotional management to adjust their psychological state in time and understand their emotional trend. If people in the workplace have negative emotions due to work, they can ease their emotions and solve problems through individual conversations or heart-to-heart talks with colleagues or leaders. For enterprises, we can evaluate employees' emotions through scientific methods, and analyze the evaluation results to accurately locate employees' emotional characteristics. As long as managers make more efforts, employees' emotions will be greatly comforted and encouraged, thus greatly improving their work enthusiasm.

■ Straighten out organizational emotions and channel bad emotions.

Enterprises should create a good and relaxed working environment, build a democratic and harmonious corporate culture, and form mainstream positive emotions in enterprises. At the same time, as employees, they should participate more in work design and enterprise management, so that their understanding and ideas about work can be more comprehensively implemented. On the one hand, enterprises should pay more attention to the lives of employees; On the other hand, employees should actively participate in various learning environments and training opportunities provided by enterprises to employees, and become a purposeful, hopeful and planned workplace person.

■ Conduct performance evaluation and implement salary incentives.

Enterprises can adopt the methods of customer satisfaction evaluation, employee self-evaluation, superior evaluation and comparison among colleagues engaged in similar work to conduct comprehensive evaluation, set corresponding weights and scores for each index, and comprehensively score the evaluated. At the same time, for the work that needs to put more and more complex efforts emotionally, the performance pay is improved, so that employees can get fixed pay, thus reducing the emotional imbalance or burnout caused by performing emotional tasks.

Emotional management: the law of lohas in the workplace

If a person gets up in a good mood in the morning, he will have a happy day even though his work is busy and his life is trivial. On the other hand, if you are in a bad mood, even the most interesting things will be boring. A good mood is like a "generator", which can continuously transmit happiness and make people feel at ease to live a good day.

If the Black Death in the19th century is "lung disease" and the Black Death in the 20th century is "cancer", what is the Black Death in the 2 1 century with an increasingly accelerated pace of life? Psychologists give the answer that they are in a bad mood. The so-called "anger hurts the liver, mourns the heart, thinks about hurting the spleen, mourns the lungs, and fears hurting the kidney". Being in a bad mood is a mental illness. It is like a sharp knife, which not only hurts others, but also makes you lose your precious family and friendship, real success and happiness. However, emotions can be managed just as time can be managed. If we live a sad, depressed, uneven, angry and sad life every day, our life will be "dark", but if we can adjust and manage our emotions well, our life will be brighter and better.

Therefore, emotional management determines your destiny. Doing emotional management well is related to the success and happiness of your career and the happiness of your life. Attaching importance to the emotional management of employees is also related to today and tomorrow of the enterprise.

About enterprises: the power of sand and cement

For enterprises, strengthening the psychological management of employees is helpful to enhance the cohesion of enterprises. "To solidify a loose sand into a solid, cement must be added. To achieve a stable effect, the ratio of the two should be just right." Yu Donghui said. In his view, for enterprises, employees are like sand and cannot naturally stick together. External cement must join cohesion, and the psychological management of employees is equivalent to cement for the cohesion of enterprises, which can help enterprises build a solid foundation and enhance the cohesion of groups.

In addition, the psychological management of employees has multiple meanings for enterprises. First of all, enterprises that can better communicate with employees can create a more humanized working environment. "In such a working atmosphere, employees will be freed from anger and pressure, and work efficiency will be significantly improved." Secondly, for employees, the psychological state has been improved. In the atmosphere of unity and cooperation, employees' depression tendency is obviously reduced, their work prospects are always good, and the overall public image of the enterprise will be improved. At present, the psychological management of employees in enterprises includes emotional management, interpersonal relationship management, stress management and vision management.

In order to strengthen the cohesion of enterprises and improve their work performance, many enterprises also implement EAP (Employee Assistance Plan), which is also called employee psychological assistance project and psychological management technology for all employees. It is a systematic and long-term welfare and support project established by enterprises for employees. Through professional diagnosis, suggestions, professional guidance, training and consultation for employees and their immediate family members, we can help solve various psychological and behavioral problems of employees and their families and improve their work performance in enterprises. This psychological management technique is similar to "spiritual massage". Through long-term guidance and standardization, employees can gain strong psychological endurance and cope with changes anytime and anywhere. At present, more than a quarter of employees in the United States enjoy EAP services all the year round. At present, most enterprises with more than 500 employees have EAP, and more than 70% enterprises with 100~500 employees also have EAP, and this number is still increasing.

Blind spot: employees are also emotional people.

As a senior psychological counselor, Yu Donghui said that at present, many enterprises in China do not pay enough attention to employees' emotional management. "Simply treating employees as economic people ignores the needs of employees as emotional people." In the personnel management of enterprises, IQ is emphasized, EQ is ignored, material encouragement is emphasized, and emotional satisfaction is ignored. However, man is not a machine, he has feelings and life. From the mode of emotional person, employees need to get some emotional support in addition to remuneration in their work, otherwise they will have negative emotions, which are unfavorable to their own health and enterprise development. In the process of providing consulting and training for enterprises, Yu Donghui found that the most common malignant emotions of employees in enterprises are depression and anger. Especially in some enterprises with high requirements for unity and cooperation, as well as the service industry, employees are more likely to have such vicious emotions. Depressed people always feel bad about themselves, while angry people often feel bad about others. Depression will undoubtedly affect work efficiency and drag down the whole team. Anger will lead to interpersonal friction, make the team atmosphere bad and affect cooperation. It can be seen that emotional management is necessary and urgently needed for the long-term development of enterprises.

Case 2: Helping the service industry

Windy, head of enterprise service center

Yu Donghui believes that employees in the service industry need emotional management when facing all kinds of people. As a person engaged in the service industry, what's your attitude? Windy, head of Christie's bathroom Jiangmen service center, said that emotion is really important to work, and it will affect people's working mentality. Emotions are right or wrong, but from the perspective of enterprise management, employees' emotions mean everyone's attitude towards problems. For example, employees who take part in work will have negative emotions because of salary, pressure and other issues. However, this can't blame the enterprise. "Since you have chosen this career, you should not affect your work because of negative emotions. After all, before you choose this job, all the salaries and benefits of the company are open, and the recruiter should be ready to accept it. This is a matter of personal understanding. Just like crossing the road depends on the traffic lights, some people think that it is not necessary to cross the road according to the traffic lights, while others think that setting traffic lights is very scientific. There is no right or wrong view between the two sides. The key is that no matter what you think of this practice, you must strictly abide by the traffic rules. "

Windy's service department mainly trains employees in emotional management from family, marriage and other aspects. "Employees' emotional sensitivity is usually brought out by their families, such as parents' pressure and small family background. The influence from family background is long-term, and employees can't change at once. Therefore, our training is only to educate and guide employees with emotional problems how to face and solve the current difficulties, thus alleviating their anxiety. " Windy believes that emotional management training is only the first step of enterprise management, but it cannot be regarded as an independent factor. When the author asked the company how to continue emotional management training in the future, windy responded: "I think how to plan employees' emotional management training in the future is unknown. According to the annual turnover of employees in the company, if the turnover is large, the number of training activities will be more frequent, because there are many reasons why each employee is in a bad mood. We can't just fix a certain training mode to educate and guide every employee. It depends. "

Personal: Achievement = 80% EQ +20% IQ?

Emotion is defined in the Oxford English Dictionary as mind, feeling, excitement or agitation, and generally refers to any excited or excited psychological state. Emotion generally refers to emotions expressed in a short time. In real life, people's emotions are varied, including numerous mixed changes and subtle differences, and the complexity of emotions far exceeds the level that language can achieve. The so-called "emotional management" means "how to effectively control one's emotions so as to achieve a state of physical and mental balance", which is what we China people said in the book The Doctrine of the Mean: to properly express various emotions such as joy, anger, sadness and joy, so emotional management is not the suppression of emotions, but the proper display and adjustment of internal and external behavior balance. Usually, people have the function of controlling and regulating emotions under the principle of "rationality", but if the situation becomes unreasonable, people will have various emotional conflicts such as resistance, exclusion and non-participation. Long-term accumulation will lead to emotional imbalance, many unexpected actions, and even serious "spiritual civilization", "sensory disability", "schizophrenia" and "etc."

In the past few decades, it is generally believed that IQ can determine a person's achievements. However, we often see that some people with high IQ are mediocre, while those with average intelligence are extraordinary. Why is this happening? Originally, intelligence refers to the ability to think, reason, learn, adapt to the environment and solve problems. A person with high IQ can learn quickly, be admitted to a good school and put forward a creative project, but this does not guarantee that he can understand his emotions, endure setbacks and handle interpersonal relationships well. Daniel Gorman, an American psychologist, wrote a book "Emotional Quotient" on 1995, which aroused extensive discussion from all walks of life and became the focus of public attention. He believes that at most, only 20% of the achievements in life are attributed to IQ, and the other 80% are influenced by other factors.

Ring, these other factors include self-understanding ability, communication ability, and emotional processing ability. The importance of emotional intelligence can be reflected in all aspects of life. Subjectively, one can think that one's life is satisfactory, and emotional intelligence will also affect one's relationship with family, friends, colleagues and customers. A person who can't handle his emotions well is bound to be easily influenced by emotions and show impulsive behavior, thus destroying interpersonal relationships, thinking that everything is the fault of others, or falling into deep self-blame.

, form a vicious circle, of course, live unhappy. On the contrary, if we can be keenly aware of our own and others' emotions, be honest about our negative feelings and understand each other's feelings, don't criticize them arbitrarily, regard the difficulties in life as reasonable challenges, complete arduous tasks with firm belief and respond appropriately to people's affairs, then it is easy to maintain good relations with others and get help from others. In this way, many things can be solved, and success seems to beckon not far away.

Weeds grow in the yard and must be removed; There is rubbish in the kitchen, which must be cleaned up; There is dirt on your body and you must clean it; If you have emotional problems, how can you ignore them and let them drift? Only by managing your emotions well can you find the master of your heart.

Case 1: Unhappy and Generous Life

Shu Juan, 29, is a secretary of a large state-owned enterprise.

"The income is good, but it is dignity. Alas, I'm fed up with cowardice. " As soon as they met, Shu Juan was full of complaints. The high-grade professional suit and impeccable light makeup on her face can't hide her sadness and fatigue.

Shu Juan is the boss secretary of a large state-owned enterprise branch, with high income and good treatment. In addition to the monthly salary, bonus, installation fee, property fee, food fee, holiday fee and fare subsidy are all added up on weekdays. Shu Juan can get an average of 1.56 million after tax every month. In terms of salary, the job is ideal, but she is not happy. The main reason is that she feels ashamed.

Shu Juan graduated from a famous university. From an early age, she felt that she had earned it by herself. Born in a worker's family, she is eager to learn and make progress. She has always been the best in the school and doesn't have to bow to anyone. She happily entered the current unit, but she didn't expect to serve tea and water when she became a leader. Shu Juan's boss is a woman in her fifties. As a secretary, Shu Juan should help the leader block the elevator door, drive the door and carry the bag.

Go out to socialize, be responsible for ordering food, take care of everyone present, help leaders stop drinking and so on. All these things should be done quietly, not deliberately and clumsily. For Shu Juan, who never looks at others' glances, she is completely unfamiliar with this set, so she always seems to have insufficient eyesight and is often criticized by the leaders. "Some people will know these things at first sight. It's simple. Why is it so difficult for you? " Leaders often send such feelings. Shu Juan is very helpless. Every time she does something wrong, she can only pretend to be cute and muddle through, so the leader has to blame her for being a "silly girl"

On one occasion, Shu Juan went on a business trip with the leader and checked into a hotel. Shu Juan helped the leader open the door in time. I think I did a good job. I didn't expect the leader to sit on the sofa unhappily and say, "I'm here at the moment. The secretary will hand the slippers to the leader's feet. " Shu Juan was very angry and felt particularly humiliated. Although she managed to smile, she had a strong desire to resign at that time. But after all, it is difficult to give up generous treatment, and parents don't agree, so I finally put up with it and keep it every month.

Living an unhappy life with a high salary.

Expert comment: Happiness depends on yourself.

In this case, if employees have the conditions to resign, there will be no resentment. The fact is that she doesn't want to change the status quo. There will always be problems for her unless she changes her job. Then, in this case, she is faced with two lifestyle choices-one is full of complaints and life is not satisfactory; The other is a relaxed and happy face. Since you don't want to change the environment, what you can change is your mentality. "In fact, happiness lies not in the environment, but in your own choice." Yu Donghui, a psychological counselor, said. Shu Juan is so unhappy because her mentality is determined by the environment, not by herself. If you change your mind, maybe everything will be suddenly clear.

Case 2: A boss is in a fire.

Fu Qiang, male, 26 years old, sells cosmetics company.

When he was a student, Fu Qiang never thought that he would meet such a boss in the future. His boss is a single woman of about 35 years old. She is very independent, aggressive and opinionated, but she has a very bad temper. "She often flies into a rage over trifles." Mr Fu said helplessly. In his view, the boss is like a string of firecrackers that may explode at any time. A little thing may turn into a spark and cause her anger. He doesn't understand where the boss got so angry. "Last time, I was scolded for copying customer orders for no reason. As a matter of fact, I have copied it and put it on her desk. She was in a meeting at that time. She scolded me because I didn't read it carefully and didn't see the copy. Later, she found out the truth without apologizing. It seems to be a misunderstanding, but my heart is very uncomfortable. " Fu Qiang talked about a recent grievance experience.

Fu Qiang said that there are still many such experiences. The business pressure given by the company is very heavy, and the pressure of the boss himself is also very heavy. People are very anxious, so they often send their emotions to employees. "I get nervous when I get a call from her every day. I wonder which nerve touched her again. I am almost neurotic. " Mr Fu said with a wry smile.

Expert comment: master communication skills

When you meet an impatient or unfair boss, it is not good to resist or obey. Instead, you should subtly make your boss aware of your problems and mistakes. Generally speaking, the boss or boss is easy to find his own advantages and not easy to notice his own shortcomings, defects and deficiencies. As far as this case is concerned, it is unreasonable for the boss not to manage his emotions well, but to ask his subordinates to submit. As an employee, we should find and master certain skills to make the boss aware of his own problems.

Be an emotional manager with high emotional intelligence

Since emotional management is so related to happiness and efficiency, how to manage your emotions well? Yu Donghui, who has been engaged in psychological counseling for a long time, said that there are three main steps to do a good job in emotional management:

First of all, we must know the mood. Understand why there are emotions and what is the use of emotions. Good emotions can be used, such as passion, while bad emotions, such as depression and depression, will do harm to self-psychology. "We should consider whether we can turn negative emotions into positive ones." The second step is to actively transform emotions. Yu Donghui, for example, said, "For example, our country has said that it is sad for autumn since ancient times, and autumn is the high incidence period of depression. This requires a correct understanding of the emergence of this emotion, and then take some ways to mediate emotions. " He introduced several ways to avoid pessimism in autumn, such as putting some orange objects in the room (orange has a pleasant effect) and trying to wear some light-colored clothes to make the indoor lights brighter and softer. These seemingly simple details are actually very effective for a person's emotional adjustment and can be used to fight depression that is prone to occur in autumn. The third step is to nip in the bud. "Emotional control can't wait for the arrival of emotions, but we must do a good job of prevention and guidance." Being prepared before bad emotions appear, training in advance and knowing how to deal with them will reduce stress and reduce the chance of being attacked by bad emotions.

But people are not machines. You can make a bad mood disappear without pressing a button. It takes long-term practice to turn the ubiquitous stress factors in work and life into happiness factors.

Case 1: Find the source and release the pressure.

Miss Zhang, manager of human resources department of a company.

Few companies can realize the importance of emotional management now, and Bosch should be regarded as a prophet. Miss Zhang, the manager of the company's human resources department, answered their original intention of training employees in emotional management. "Regular foreign companies generally have good welfare. In addition to receiving generous wages and benefits, employees have other needs, especially emotional needs, which will affect their work efficiency and work results to a certain extent. "

According to Miss Zhang, the main target of the company's emotional management training is young people, and training is carried out from two aspects: one is marriage and love, such as getting married, buying a house, and separating from his girlfriend. These troubles in life will greatly consume employees' work concentration. Second, in terms of work mood, in order to do a good job, companies usually require strict management of employees' work first. Appropriate pressure can urge employees to do their best to complete the task, but there should be a limit to the pressure on employees. Excessive stress will make employees have emotional out-of-control behaviors such as bad temper and insomnia, thus reducing their work passion.

Miss Zhang said that although the specific implementation is only the beginning, after emotional management training, it was found that the effect was very good. After a special lecture in the morning, many employees know the reason why they are out of control. After the lecture, the lecturer also interacted with the staff at the scene, and the staff truly reflected their own voices through impromptu sitcoms. At this time, the troubles accumulated in their hearts for a long time were released at once and solved. The company's humanized training and attention have been well received and recognized by employees. I hope the company can continue its emotional management training. They are going to incorporate emotional management training into the company's annual plan; Looking for suitable psychological counseling institutions to cooperate, and taking emotional management as an important part of human resource management. But this process takes time, because the company will follow up the investigation after the employee training.