Commitment letter of after-sales service

In today's society, the frequency of commitment letter is getting higher and higher. Whether the letter of commitment is legally binding depends on specific issues. Do you know the format of the letter of commitment? The following are seven after-sales service promises I collected for you, hoping to help you.

1 xx mechanical and electrical co., ltd. has been positioning product quality as the core of the company's participation in market competition since its establishment. It is this successful positioning and the strong product quality awareness of all employees of Longteng Company that makes xx Company a well-known enterprise in the field of rural drinking water safety engineering.

According to the product quality requirements, the company established a scientific inspection procedure, quantified the inspection indicators, and implemented the responsibility to people to ensure the company's continuous and stable production of qualified products. Conduct regular quality training for employees, learn new knowledge and information of quality management, and establish the quality consciousness of each employee. As small as a solder joint and a line, as large as the whole machine, we are meticulous and strive for perfection.

The company has advanced and perfect testing equipment and means, and carries out testing in strict accordance with the regulations. If the products sold have quality problems within one year, free repair, replacement and return are guaranteed. If the damage is caused by improper user operation, natural disasters and other reasons, the maintenance will be free and the material fee will be charged. After one year, the product will be maintained for life, and the maintenance fee will be charged to the user. I hereby promise:

1. After the equipment installation and debugging is completed, the company's installation technicians will give on-site explanations and demonstration operations to relevant users, and teach the daily maintenance and general fault maintenance methods of the equipment.

2. The service department shall arrive at the site within 24 hours from 150 km, and 48 hours from 150 km, and troubleshoot within 24 hours. If the repair is not good, replace the normal equipment first, and then replace it after repair.

3. The service hotline implements a full-day service system and accepts business as usual on holidays.

4, in line with the principle of "fairness, justice and timeliness", handle the various requirements of users.

The company will repay users with high-quality products and honest services, and will make unremitting efforts to provide users with satisfactory products and services.

xxx

Xx，xx，XX，XX

After-sales service commitment 7 Article 2 Our company hereby solemnly promises to the society and users:

The multimedia products produced by our company meet the relevant standards of industry production or the technical specifications stipulated in the demand side contract. The quality guarantee period of our multimedia products is one year from the date of delivery and acceptance of multimedia products. During the warranty period, multimedia has quality problems under normal operation, which were identified by the quality inspection department as ontology quality problems caused by our company. Our company implements the system of "one package" (return, replacement and repair, ensuring to provide qualified products and good services to users); During the installation process, when the user installs according to the installation procedure, the company will solve the quality problems of multimedia products free of charge in time.

Our company will strictly fulfill its contractual obligations and deliver the goods on time. Provide users with quality products and services. Under the normal use of users, if any product quality problems are found, our company promises to send technicians to the site to confirm and deal with them after receiving the user's information (6 hours in the main city, 0/2 hours in the suburbs, 72 hours outside the province). If it is a quality problem, we will repair and replace it free of charge in time. Except for force majeure and user responsibility, all expenses will be borne by us. Users are not satisfied with the quality and the service will not stop.

xxx

Xx，xx，XX，XX

After-sales service commitment 7 3 Dear users:

Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:

The company's quality policy: strict management, continuous innovation, continuous improvement and customer satisfaction. Our company's quality commitment: quick response, immediate action.

I. Product Commitment

1. If the product is dissatisfied within one week after being sold, there is no reason to return it, but the freight will be borne by the returning party.

2. Within three months after the product is sold, if the customer raises a question and it is proved by our after-sales engineer that it is a quality problem, it can be returned, and the freight will be borne by us.

3, security products sold within one year, road monitoring products sold within three years, any non-human damage failure, we are responsible for free maintenance.

Second, the service commitment

1. We will answer the customer's after-sales consultation within 2 hours during working hours.

2. After we confirm the customer's complaints about the customer's products, we will register the customer's complaints. Our technicians will analyze the reasons and give an answer within one week.

If on-site technical support is needed, our after-sales staff will arrive at the customer's site within one week.

4. After the after-sales service is completed, the after-sales service report shall be submitted to the customer and signed by the customer for confirmation. Our after-sales personnel can only leave the scene after the customer's needs are solved.

xxx

Xx，xx，XX，XX

Commitment letter of after-sales service 7 4 xx Electronic Technology Co., Ltd. adheres to the business purpose of "bringing the most satisfactory products and services to customers", and solemnly promises to continuously improve the service quality while ensuring the advanced nature, reliability and stability of equipment, so as to ensure that customers can get the best service from sales to after-sales delivery, commissioning and opening, equipment maintenance and management, technical service and user technical training, so as to satisfy and rest assured customers.

1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.

2. High-quality and fast technical services. In order to better ensure the normal operation of equipment, answer the questions raised by users in time and help users solve problems, the company has maintenance centers and local maintenance outlets, which are responsible for the opening, maintenance and technical consulting services in various places. Full-time engineers are responsible for the maintenance center to provide free technical consulting services to customers at any time.

Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.

The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment.

3. Debugging and opening for users free of charge. Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall bring the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.

4. Check regularly. Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.

5. Warranty period. The warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.

6, lifelong maintenance, to ensure the interests of users. Under normal conditions (excluding natural disasters and man-made damage), the equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is guaranteed for three years, and the electrical part is guaranteed free of charge 18 months. Outside the warranty period, the company brings lifelong paid service.

7. Establish user files to improve product quality. In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which will bring basis for future product quality improvement. We will continue to pursue perfection and bring the most satisfactory products and services to our customers.

8. The company's spare parts warehouse can be used by users 15 years, and spare parts can be brought at the most favorable price.

As a user of xx Electronic Technology Co., Ltd., we thank you for your trust in our company. If you have any suggestions or requirements for our products, please let us know in time. At the same time, you should carry out regular maintenance according to the operating instructions and maintenance manuals of various products of the company. If the equipment breaks down, you should inform all the maintenance personnel of our company in time, so as to find and deal with it in time, and make daily records of the equipment operation station. We believe that through communication and cooperation between the two parties, we must maintain the equipment.

xxx

Xx，xx，XX，XX

After-sales service commitment 7 Article 5 Aluminum alloy doors and windows and PVC plastic doors and windows manufactured and installed by our factory are manufactured and installed according to national standards, and their wind pressure intensity, rainwater leakage and air permeability fully meet national standards. The installed doors and windows should be firm, able to withstand the instantaneous maximum wind pressure in the area, watertight, flexible in opening and closing of window sashes and good in sealing performance.

In order to ensure the reputation of our factory, we make the following after-sales service commitments to users:

I. Scope of Commitment:

After the doors and windows are delivered for use, it is found that the installation is not firm, the water leaks, the leaf switch is not flexible, the parts are damaged (non-human reasons) and the sealing performance is poor, which belongs to service maintenance service.

Second, the warranty period:

1, experience in door and window installation, and the warranty period is two years from the date of delivery.

2. During the warranty period, our factory is responsible for repairing or replacing the parts that belong to our factory's quality problems.

Three. Other commitments:

1, improper use of the unit, resulting in damage to doors and windows;

2, more than the warranty period, doors and windows or parts damaged;

3, the use of units that need to be changed after use;

Our factory also promises to be responsible for maintenance or replacement, but charge a fee appropriately.

Four, the time to arrive at the repair site:

To be on call, if there are special circumstances, the longest time is no more than 24 hours. In order to ensure users' satisfaction and confidence in using our doors and windows products, our factory makes the above commitment.

Shanghai Jiading district Anting steel window factory

After-sales service commitment 7 6 Dear users:

Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:

1, product quality: there are no fakes in the products sold by XXX computer company.

2. Hardware warranty: XXX Computer Company promises you that all assembled computers purchased in this company will enjoy the three-guarantee service of national electronic products.

3. Professional assembly: XXX Computer Company strictly follows the assembly procedures and procedures to ensure the installation quality of computers.

4. Honesty and trustworthiness: XXX computer company adheres to the tenet of "honesty first, quality first". If our employees cheat customers in the after-sales service process, customers can complain directly and ensure a satisfactory answer to customers.

5. Technical support: If customers who buy and assemble computers in our company encounter any technical problems during use, our company will provide them with correct solutions.

6. After-sales service: a. In urban areas: on-site service in the first year of hardware supply (within working days) and maintenance service in the second two years (within working days); The software provides five working days on-site service.

B. Outside urban areas (including suburbs): the hardware will be provided with on-site service in the first year (within working days) and will be repaired in the next two years (within working days); The software provides five door-to-door services (within working days) and only charges round-trip fares.

After-sales service commitment. quality assurance

We solemnly promise:

1. Ensure that the goods (including products and services) are brand-new, unused, manufactured with first-class technology and the best materials, and fully meet the quality, specifications and performance requirements stipulated in the contract.

2. Ensure that the provided goods (including products and services) have satisfactory performance during their service life after correct installation, normal operation and maintenance.

3. Be responsible for any defects or failures caused by design, technology or material defects during the quality guarantee period of the goods (including products and services) (twelve months after the final acceptance of the goods).

4. According to the results of Party A's own inspection according to the inspection standards or the inspection results of the local commodity inspection authorities, or during the quality guarantee period, if the quantity, quality or specifications of the goods (including products and services) do not conform to the contract, or if it is confirmed that the goods (including products and services) are defective, including potential defects or the use of unqualified materials, etc. After receiving the customer's questions, respond immediately and solve them in time.

5. Repair and replace the defective goods or parts free of charge within seven days after receiving the buyer's notice about product quality problems.

6. Free warranty period of products

The product quality guarantee period is 1 year;

During the warranty period, all products are guaranteed by three guarantees;

After the warranty period, the product will be maintained for life, and only the material fee will be charged; At the same time, it provides product development information to facilitate product update. Consumable parts of products are charged at the lowest cost price for life.

Second, after-sales service commitment

1, providing product technical data and development information;

2. Provide spare parts free of charge during the warranty period;

3. Enjoy product information update and featured services for life;

4. Provide free on-site training for related products;

5. Supply of consumables during the warranty period;

6. Organize technical and operating personnel to track the operation and quality of equipment on a regular basis;

7. Response: Our company will provide after-sales service as promised. The warranty period of the product is one year. During the warranty period, free calibration and maintenance will be carried out according to the warranty terms. Our company promises to respond to customers' requirements within 24 hours.

8. Service scope: all products involved in this project and other safety protection products that may be involved.

Third, the after-sales service system

After-sales service contact form

Bidder: xx Electric Appliance Development Co., Ltd. of xx Province has an after-sales service and maintenance network recognized by Zhuhai Gree Electric Co., Ltd. in Quanzhou, and there are many Gree companies that train skilled maintenance engineers. And equipped with Gree products easy to wear accessories.

1, warranty period

In strict accordance with the manufacturer's warranty period, issue a valid invoice for the purchased goods. We provide six-year free warranty for Gree air conditioner, including compressor, various fan motors, main control board, receiver, thermostat and remote controller.

2. Replacement cycle

If there are two consecutive quality problems within 45 days from the date when the purchasing unit purchases and uses the goods, we promise to replace them with new goods or other equipment of the same or higher grade, and all the expenses incurred in the replacement process shall be borne by us.

3, equipment installation and debugging

After winning the bid, we are responsible for sending the equipment to the buyer's place free of charge after preliminary acceptance, and providing free installation of the equipment. Before the equipment is installed, our company will send people to conduct on-the-spot investigation, design the installation and debugging scheme, and ensure that the relevant lines are designed reasonably, operated reliably and maintained conveniently. We are responsible for organizing professional technicians to install and debug the equipment.

4. Maintenance service

We promise to respond within 30 minutes after receiving the technical service request from the purchasing unit, guarantee to arrive at the site for technical support within 2 hours, and troubleshoot the goods within 8 hours after arriving at the site. During the warranty period, the winning bidder shall be responsible for the repair and replacement of spare parts and goods not caused by improper operation. After the warranty period is over, we will continue to provide maintenance and repair, and make on-site maintenance within 4 hours after receiving the user's repair report. The maintenance fee shall be implemented according to the manufacturer's standard.

I voluntarily participate in the 20xx open recruitment examination of some institutions in xx county, and make the following commitments:

1, to ensure compliance with the conditions listed in the public recruitment announcement of some institutions in xx county in 20xx.

2. Ensure that the personal information filled in is true and effective, which is in line with my actual situation and will not be changed after registration.

3. Ensure that you take the exam in strict accordance with the Examination Room Rules attached to the Anhui Personnel Examination Work Rules, consciously abide by the examination discipline, and there will be no violations of discipline and discipline.

I promise to abide by the above commitments, and if I violate them, I will voluntarily accept the corresponding treatment according to the Regulations on Handling Disciplinary Acts in Personnel Examination in Anhui Province, and the consequences will be borne by me.

xxx

Xx，xx，XX，XX

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