Summary of supermarket staff's work

A period of work ended inadvertently. The efforts of the past period of time will definitely make you more promoted in your work! We should review and sort out, and write a work summary. How to write a work summary to give full play to its role? The following is a summary of the work of supermarket employees that I compiled for you (5 selected articles). Welcome to read, I hope you will like it.

Summary of supermarket employees' work 1 My name is Li X, and I'm a new employee at the cashier's office. Although I am a new employee, I have been working in the company for nearly three months. It's almost the end of the year in a blink of an eye In the past few months, I have not only learned a lot of professional knowledge, but also learned how to communicate with customers. This is a great wealth for me, because I used to be a child who was not good at communication and didn't like to communicate with others.

Perhaps for everyone, cashier is a very easy thing, the cashier is only responsible for cashier, and other aspects need not be studied more. I thought so at first, but later I became a supermarket employee and found it was not as simple as I thought. We're not just registering. Every morning we come to the store to clean up, then have a meeting, and then start the day's work. At work, we are not just a simple cashier. When dealing with customers, we should serve them sincerely. The exception is that we should bring the most beautiful smile to customers from the moment they arrive at the checkout counter, and polite expression is even more essential in the process of communicating with customers. For example, "Hello, welcome", "Just a moment, please take it" and "Please take care and welcome to visit next time".

In these short months of work, although sometimes a little lost, but also had a lot of joy. The exception is that every time I hear the customer say that the little girl's attitude is really good, I am very happy in xx ... and every time I encounter problems that I don't understand, the old staff will tell me what to do, which makes me very moved. In fact, we will encounter difficulties in any work, and we will inevitably feel frustrated, but as long as we can make progress and study hard, I believe there is nothing wrong with it.

Although I haven't been a cashier for a long time, my technical level and professional quality need to be improved, but I think I can overcome the difficulties as long as I study hard. More importantly, we should establish a good corporate image, because we not only represent ourselves, but also represent the image of the company. If you have problems you don't understand at work, you should be more enterprising and find old employees to learn.

During my working time, I feel that the service attitude towards customers is extremely important. As a member of the service industry, it is our requirement to satisfy our customers. This requires us to keep a good mood at all times, treat every customer warmly and patiently, and don't bring our little emotions into our work. The exception is that when customers are angry with you, we must sincerely smile and explain to them. In the process of checkout, when the commodity price does not match the computer, we should inform the staff of our class and verify it in time, and then explain it to the customers, asking them to wait patiently. In addition, serve with a smile. Smiling is the most charming expression. A person who pays a lot without asking for anything in return and knows how to face life with a smile will have a beautiful life.

We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first". When dealing with customers, we should always smile and provide polite service to make customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" will make customers happy and comfortable.

After work, you should also learn more professional knowledge about commodities and accounting. Although there is still a necessary gap between my professional level and the actual requirements of my work, I believe that attitude determines everything. As long as I study hard, I will overcome difficulties and become an excellent cashier.

Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, constantly improve self-moral cultivation, and constantly improve self-service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward!

Summary of the work of supermarket staff 2 This semester, with the joint efforts of everyone, all aspects of the supermarket have been gradually improved and on the right track. Although there was a time when the management of building access scenes was stricter, everyone was worried about the reform of supermarket distribution methods. Although people are quitting all the way, of course, some people have joined. All this exploration process is worthwhile. This semester, everyone witnessed the hard growth of the supermarket on the campus network. From the scene that the order turnover on the first day of the semester does not exceed double digits, to the transaction with an average daily turnover of around 200 at this moment, the highest daily turnover of this semester is 566.6 yuan on June 22. These are all gratifying aspects. At the same time, everyone's tacit understanding of work has also increased a lot. These are the favorable foundations for the future development of the school network supermarket.

Without further ado, now I will make a simple summary of the problems existing in supermarket management in my personal work this semester:

1. Purchase: Pay more attention to the production date and shelf life of the goods; Because of the negligence of this piece, I accidentally ate a big loss in yogurt this time, which eventually led to a loss of some money in yogurt. Also, at the initial stage of your baby's purchase, your baby didn't have some goods when they were delivered, but they were still full of other goods, which led to some problems in our product management and sales. After some negotiations and handling, this problem has been gradually improved.

2. Recruitment of deliveryman: I was responsible for the recruitment of deliveryman before the post of deputy supervisor of supermarket was released. Because of my mistake, I recruited some unqualified deliverymen at first, which brought some negative effects to the school network. From this incident, I try to learn how to see in a short time whether a person is suitable to be a supermarket deliveryman and whether it will meet the needs of the development of our school network.

3. Coordination between the superior and the subordinate: During the promotion of yogurt, due to the lack of self-coordination between the superior and the subordinate, there were some situations in which work was out of touch. After a period of running-in, similar problems were basically eliminated.

4. Job responsibilities: Sometimes, you may confuse the responsibilities of the deputy supervisor and the supermarket supervisor, and may impose your own ideas or opinions on the deputy supervisor. Those who have noticed this problem are already improving. Of course, the responsibilities will not be divided too clearly, because a team sometimes has to do things and research should be coordinated.

5. Supermarket loss: At the beginning of this semester, due to the large water leakage under Tian Li's door, nearby cats attacked the supermarket from time to time, causing losses near 40 yuan; At the beginning of June, due to the short yogurt time, 50 yuan lost money. After moving to Xingxing Shuifang, the rats in the sewer also came to do evil. On June 28th, 18 38g ham sausage was found stolen by rats, which lost 7.2 yuan. Then on July 4th, rats suffered, mainly intestines, with a loss of 17. 1 yuan. The first special promotion (June 22nd) lost 99.8 yuan, and the second gift (July 2nd) lost 22.6438+0 yuan. In addition, there are two packs of sugar that will expire next semester, which will cause losses to 5 yuan.

6. Call back: I called back twice this semester, mainly reflecting the problem that there are too few kinds of goods in the supermarket.

7. About the future development of the school network supermarket: This semester, due to various reasons (lack of funds and incomplete supply of precious goods), students who placed orders generally reported that there were too few goods in the supermarket, so that some students stopped placing orders in the supermarket after placing orders for the first time, and I only added a few new goods every time I purchased. The funds for next semester have been put in place, and I will try my best to increase the brands of similar products to meet the needs of students who place orders. Many students are also reflecting on increasing cigarettes. This semester is still immature, so we must add cigarettes next semester. At the same time, try to contact some low-priced dealers to meet the development needs of supermarkets.

Summary of supermarket staff's work The financial work of chain supermarkets in the whole year of 3 xx was carried out around the goal of "comprehensively improving the software and management of chain supermarkets and realizing the annual sales of supermarkets 1 100 million yuan" proposed by the company during the Spring Festival training. Combined with the annual key work spirit deployed by General Manager Liu at the financial work conference, it achieved a double harvest of sales and profits. The annual work report is as follows:

First, the chain supermarket commodity management software has been upgraded in an all-round way.

After 20xx years of rapid development, supermarket chains found some specific problems that the original business system software could not solve, such as: different stores could not set different prices, the same goods could not achieve different prices from different suppliers, and so on. According to the actual situation, the company decided to upgrade the supermarket software comprehensively. After the Spring Festival training, quickly arrange the relevant personnel of the business, finance and information departments of chain supermarkets to conduct on-the-spot investigation to understand the business model of chain supermarkets and the software used by supermarkets. At the beginning of March, a lot of preparations were made for the supermarket software upgrade, and then the business system was fully switched at the end of March; After switching, the operation basically meets our expected requirements; The problems that the original system could not solve have been basically solved. For example, different stores can set different prices, and the same product can achieve different suppliers and different purchase prices.

Using the advanced functions of the software, we have improved our analytical skills and management methods in all aspects of procurement, sales and storage. For example, through the analysis of price bands, the proportion of each price band in sales can be determined, so as to determine the consumption level around each store and provide more effective reference data for the store to organize commodity price positioning. (After analyzing the price band in May this year, the stores in Chengnan New District found that the sales rate of 6- 10 yuan accounted for 27.40% of the total monthly sales. After consultation with the merchants, the store allocated a batch of special roll paper of 9.80 yuan from Zhongtian Street (the sales of Zhongtian Street have tended to be weak), which sold out in two days.

After half a year's normal operation, with the joint efforts of all my colleagues in chain supermarkets, the software upgrade of chain supermarkets has been a complete success.

Second, the financial management of chain supermarkets has been upgraded in an all-round way

In order to make the financial management of chain supermarkets more formal, institutionalized and scientific; In view of the weak links in financial management of supermarkets and the weak computer operation skills of some store managers, we standardized the computer operation process of each store, and accordingly issued various management systems, which were compiled into the "Regulations on Regulating Key Links of Commodity Circulation in Oriental Chain Supermarket" system for standardization; And in strict accordance with the management regulations, strengthen the control of the following anomalies.

1, the document flow is more standardized and formalized; In view of the particularity of chain supermarkets, in order to prevent the loss of profits of enterprises, we have accordingly launched the Approval Form for Adding Barcodes of Commodities, the Outbound Order for Group Purchase of Chain Supermarket, the Approval Form for Price Execution of Chain Supermarket, and the Declaration Form for Stacking and Tail List of Chain Supermarket. After monitoring all the links with the document flow, the operation of the business department is no longer arbitrary, for example, 1) the addition of commodity barcode can only be entered after seeing the formalities, and it does not exist. 2) It is stipulated that all group purchase goods must fill in the group purchase outbound order (indicating the gross profit of this group purchase, the agent and the collection time) before the receiving group can deliver the goods, otherwise the goods will not be delivered. The advantage of filling in the group purchase outbound order is that the goods purchased at the counter are well documented and will not cause losses to the company because the person in charge of the group purchase cannot be clearly defined; 3) Fill in the declaration form of stacking end according to the sequence number of geographical location, and indicate the use time and expense deduction on the declaration form. After nearly a year's management of the customs declaration form for the use of the tailings, the tailings charges this year have increased by nearly 450 thousand yuan compared with last year.

2. Sales link management. All stores are required to implement fuzzy cash register according to the particularity of the company's sales management and supermarket chains. Stores should register cashier sales and report the sales amount to the finance department according to the cashier situation, and offenders will be punished accordingly; Insist on counting the sales amount of stores every two months, and check whether there are short payments and misappropriation of sales amount. Due to our usual inspection work, so far we have not found any misappropriation of sales funds in shopping malls. For discount promotions, limited promotional activities are formulated according to the requirements provided by manufacturers, and after the activities, the computer automatically generates a refund form for deduction.

3. Communicate with the business department in time. Participate in the manager communication meeting held by the business department every Saturday at 5: 30 pm, and solve the new financial problems encountered by the store this week in time. If they cannot be solved, ask the leader for instructions and answer them at the next meeting. Point out the weak links in store management at the communication meeting and strictly follow the company's management regulations; Let each store work in grades under the guidance of finance.

4. Do a good job in inventory. Strictly strengthen the supervision over the purchase and delivery at ordinary times, require all receiving personnel and cashiers to receive and deliver goods according to bar codes, strengthen the loss prevention awareness of loss prevention personnel, and prohibit credit sales. Once credit sales are found, they will be punished in strict accordance with the company system; Anyone who pays for the group purchase fails to recover the group purchase money before the inventory, and pays the group purchase debt to the personal debt of the group purchase manager. , and strictly ensure that the accounts are in line with the facts during the inventory. After the management of goods purchase and delivery, the inventory work of shops has been greatly improved. At the beginning, the monthly inventory was basically all night, and the inventory effect was not obvious. Sometimes it takes a few days to check before the accounts can be submitted, and the accounts don't have to match. After strengthening management, the inventory results can be reported that evening. Adhere to the regular or irregular sampling of stores every month. If the drawing results are quite different, please ask the superior leader to supervise the store in time.

5, strengthen the manager's personal account cleaning. It turns out that all self-collected foreign goods are linked to the manager's personal commodity purchase loan, which leads to unclear accounts and excessive inventory backlog; In view of this situation, in the first half of this year, all foreign purchases were divided into individual housing loans, which brought great convenience to payment and commodity exchange, making the account balance clear at a glance.

6. Strengthen the management of supermarket material packaging; It is a big expense for supermarkets to use material packaging. How to manage the material packaging is how to save the company's expenses. In August this year, under the guidance of general manager Liu, the material packaging in supermarkets was managed by computer, which was regarded as the control of goods according to the purchase, sale and storage. Store recipients must be signed by recipients and reported to the financial audit, and the supplier recipients are directly credited to the supplier's expenses for deduction.

7, strictly according to the contract. All supermarket goods must be operated according to the contract. Without a contract, over-the-counter trading is strictly prohibited. Pay and deduct fees in strict accordance with the contract every month, and deduct every penny strictly to ensure the profit of the enterprise.

8. Strengthen the financial knowledge training of front-line employees. In the first half of this year, according to the plan made by the company at the beginning of the year, all employees in the supermarket were trained and tested on financial knowledge before June 30, which greatly improved the financial knowledge level of all employees. Conduct pre-job financial knowledge training for new employees, so that new employees have the necessary understanding of supermarket finance and let employees work better.

Third, strengthen service awareness.

This year, the company launched the "sunshine service" project, which aroused the awareness of all staff to learn service and realized xx service, that is, the department serves the first line, the first line serves customers and the whole staff serves manufacturers. As far as we are concerned, we should serve the front line well and provide good services for manufacturers.

1. Serve the frontline staff well. In daily work, pay attention to details and provide good service for front-line employees.

2. Serve the manufacturers well. Provide convenient, fast and accurate services to manufacturers during monthly reconciliation payment, and explain in detail the details of expenses deducted by manufacturers in the payment process, so as to really do a good job in the service of manufacturers.

Summary of supermarket employees' work 4 In the past year, the supermarket has achieved another good result, so I make the following summary of the sales peak season throughout the year:

In February, the annual work summary of the supermarket was reported. This month is a profitable month for the whole year. Since the general policy of "raising commodity prices, lowering purchase prices and deceiving consumers" was formulated a few months ago, such good sales results have been achieved this month. These are also mainly obtained by the efforts of the sales department. It's that they think hard in the office every day to come up with a feasible sales plan, that they make all the goods with a 30% discount profitable, and that they package the backlog of goods and send them abroad. Look at the white hair on their heads. They gave their youth to the supermarket. Please think of the "martyr" who was sent to prison for cheating consumers. They gave their lives for the supermarket. Each of them is willing to "throw their heads and shed their blood" for the supermarket. What a great spirit! Let's give them a big hand!

May. In this month, we should thank the propaganda department. It was they who made sandals into gifts for workers, which sold out the hard-to-buy secondhand goods and created great benefits for supermarkets. It is they who guide the trend and create fashion. Without their work, the overstocked goods in the library could not be sold. Without their work, those "three goods without goods" can't come.

Over the past year, I have not only captured the hearts of adults, but also done enough articles for children. Around April 5th in Tomb-Sweeping Day, because the school will organize students to go on a spring outing to visit graves, and the trend of wasting comparisons among students is getting longer and longer, it is good for sales. At the same time, Mother's Day, Father's Day and Teacher's Day are also good opportunities for us to make a lot of money, and we grasp them quite well.

Comrades, our future is bright. Let's work hard. There is no need for research, and it will not be discovered by the industrial and commercial departments. Our superiors have opened every road. Comrades, the opportunity to show our talents has come, and our entrepreneurial space is very huge.

Summary of supermarket employees' work 5 Unconsciously, I have been working in a convenience store for four years. As an old employee of xx supermarket, I deeply feel the vigorous development of the supermarket and feel happy for the development of this situation!

In the past four years, I have earnestly studied sales knowledge, strengthened my self-cultivation, sincerely served my customers, launched the marketing campaign of "Satisfying Yi Jie and Serving Customers", thought about what customers thought, tried to create a good shopping environment for customers, and implemented all aspects of purchase, storage and sales. In the whole sales process, smile and serve, communicate with customers more, know how to communicate with customers, sell goods to meet customer needs, and let customers accept your opinions and suggestions. I know that Yi Jie is Sinopec's own brand, and every move of its employees represents Sinopec's image. So in order to establish a good image of the company, I greet customers with a smile every day, tailor-made products for customers, and won the recognition of customers. With the higher company's stricter requirements for us, I feel more and more lack of business knowledge:

One is the lack of professional knowledge.

Secondly, there are some other difficulties, such as lack of social experience.

In addition to attending the training organized by the superior company, I also taught myself relevant marketing knowledge and service industry knowledge. All store managers need to learn practical knowledge from experienced employees. Slowly, I mastered the necessary marketing knowledge as a job, which laid a solid foundation for the smooth development of convenience store work. Adequate marketing knowledge and excellent service have increased my self-confidence. At work, I am more serious and dedicated, sincerely serve customers, unite gas station employees, and strive to learn commodity sales skills. I know that excellent convenience store salespeople have much stronger professional knowledge of products than ordinary business people. They need to answer customers' questions quickly, concisely and accurately, provide customers with the information they want to know, and give satisfactory answers in the shortest time. Therefore, I have a careful understanding of the characteristics of products. I am busy in the sales work, and I can quickly and accurately find the purchase needs of different customers, thus winning the trust of customers. I take clear goals, physical and mental health, strong ability to develop customers, self-confidence, professional knowledge, finding out customer needs, good explanation skills, being good at handling objections, tracking customers and collecting money as my regular business to learn. At the same time, we will leave the best impression on our customers with warm service, help them dispel their doubts and persuade them to buy products in the shortest time. My daily work mainly includes the following aspects:

1. Ask for goods and receive them.

Asking for goods is the first step to ensure that convenience stores are rich in goods and attract customers' attention; When ordering every week, I will combine the ordering formula with the actual needs of customers, integrate theory with practice, and order systematically. Receiving goods is the most critical step to ensure the quantity and quality of goods, which involves a series of problems such as the placement, storage and sales of goods. Therefore, every time I receive goods, I will carefully check the consistency of physical objects, arrival documents and system documents to ensure the accuracy of goods entering convenience stores.

2. sell goods.

In addition to some marketing methods such as enthusiastic service and active recommendation, I also need to pay attention to some work procedures that are easily omitted. For example, every product sold must be scanned into the system in time, and offline sales are prohibited; When scanning code, you must be careful to prevent code cross-linking.

3. sort out the goods.

According to the principle of "vertical display" and "first in first out" every day, the goods on the shelves are sorted in a neat and orderly manner, which is convenient for counting; While sorting out the goods, register the temporary goods, seal up the expired goods and report to the superior leaders in time to ensure the convenience and safety of commodity sales.

4, clean and hygienic.

Cleanliness is one of daily necessities, including in-store hygiene, shelf hygiene and commodity hygiene. A clean environment is not only a dead requirement, it can also create a good consumption atmosphere and enhance customers' desire to buy. Therefore, I insist on cleaning the convenience store every day.

5. Check the sales data and payment amount.

Pay the money to the bank in full at a fixed point every day, and check the sales amount and paid-in amount in the system on that day, which ensures the consistency of the sales amount and paid-in amount in the system and prevents financial loopholes.

6. Submission procedure.

Fill in the statements in the principle of accuracy and clarity, and submit the formalities every day, laying the foundation for financial reconciliation.

7. Inventory at the end of the month.

At the end of each month, after the system checks out, the physical inventory of convenience stores is counted, and after checking with the system, the inventory data is entered into the system for system inventory. Be able to complete the inventory work within the specified time every month. In the past four years, based on the belief that Yi Jie is my home, I firmly established the professional concept of dedication to Yi Jie and satisfaction with Yi Jie. Love your job, unite and cooperate, greet customers with full enthusiasm, treat customers with thoughtful service, and send customers away with sincere smiles. For customers of different ages, we fully consider their needs from the aspects of goods, grades and prices, and enthusiastically recommend the goods they need, which has created great success in the convenience store marketing in Yi Jie.

In 20xx, I will take "meticulous and rigorous, pragmatic and innovative" proposed by the group company as the criterion for future work, take "high customer satisfaction" as the goal, and devote myself to new work with full enthusiasm and sincere smile. Strive to create new sales performance, serve customers, save money for customers, make profits for the company, further expand the concept of Yi Jie's satisfaction, and make Yi Jie's brand stronger!