Hotel Sales Manager Job Description

In the rapidly developing society, job responsibilities are used more and more, and formulating job responsibilities is helpful to improve the vitality of internal competition and work efficiency. Presumably, many people are worried about how to formulate their own job responsibilities. The following is a detailed description of the job responsibilities of the hotel sales manager for reference only. Welcome to reading.

Hotel Sales Manager Job Description 1 1. Be directly responsible to the general manager, make the sales plan for the current month in time, and strive to achieve and exceed the budget target.

2. Put forward feasible suggestions for the development of the hotel and the improvement of its turnover, so as to maximize the profit of the hotel.

3. Learn more about the service items, contents and service hours of the hotel.

4. Have a clear understanding of room conditions, room types, package products and discount regulations.

5. Supervise and manage the computer registration, sorting and filing of membership card information and agreement customer information.

6. Make daily customer visit records and weekly customer visit records and file them, and solve customer problems quickly, efficiently and politely.

7. Participate in solving all the incidents that cause the dissatisfaction of the guests, and strive to make the guests feel satisfied again within the scope of the hotel policy.

8. Effectively manage the daily work of the reservation department, control the daily scheduled flow and control the real-time room status.

9. For sending guests away due to exceeding the reservation, arrange the pick-up and drop-off of the guests in time, and appease and defend the guests.

10. According to the budget target of the hotel, do a good job in controlling the average daily and monthly room rate of the hotel.

1 1. Have a thorough knowledge of credit and cheque cashing, know how to operate and strictly abide by it, and do a good job in collecting accounts receivable of the agreement company in a timely and effective manner.

12. Do a good job of renewing the agreement customers and the same expiration date in time.

13. Submit membership card data summary, agreement customer data summary, weekly sales plan and weekly sales report on time according to the requirements of the company's operation department, and send a copy to the general manager of the hotel.

14. Drafting department training, and attending all kinds of meetings and trainings in the hotel on time.

15. Maintain the warm service level of the hotel.

16. Abide by national policies and laws, and abide by the rules and regulations of Greentree Inn Hotel Co., Ltd.

Hotel Sales Manager Job Description 2 1. Participate in formulating the general manager's guidelines, policies and plans on housekeeping management, and be responsible for organizing their implementation and reporting to the general manager.

2. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best management, service and sanitary condition.

3. Supervise, guide, inspect and train the floor supervisor, laundry room, warehouse management, public * * * area, housekeeping department (PA) foreman and other management personnel to implement the post responsibility system, implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, seeing off VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

5. Patrol and spot check the guest rooms and other areas managed by the department once a day and make relevant records, and pay attention to collecting the opinions and requirements of the guests, so as to find problems in time, continuously improve the work and improve the service level.

6, responsible for coordinating the work of the housekeeping department, do a good job of communication and cooperation with the managers of relevant departments, and pay attention to strengthen the contact and exchange with the hotel industry counterparts.

7. Supervise and inspect the fire safety work in the management area of the housekeeping department, strengthen relevant training, ensure that every employee in the department is familiar with fire emergency measures, actively cooperate with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensure the safety of guests' lives and guest rooms' property.

8. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with.

9. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

10. Care about the improvement of the ideological, life and professional quality of the employees in the department, constantly improve the quality of the employees in the department, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees.

Hotel Sales Manager Job Description 3 1. Responsible for organizing the reception, visit and business negotiation of sales staff, and assisting the marketing director in the reception, visit and business negotiation of important customers.

2. Be responsible for the reservation and reception of large teams and VIP customers.

3. Responsible for organizing sales staff to collect and handle customer opinions and suggestions, and accept customer complaints.

4. Responsible for the establishment, improvement and daily management of Ping An Card customer information database.

5. Be responsible for the negotiation and preliminary examination of contracts (agreements) such as accumulative preferential housing agreements, accumulative preferential leasing agreements for conference rooms, long-term housing agreements and signing fee agreements.

6. Be responsible for the comparison and selection of hotel distribution channels, relationship maintenance and effect evaluation.

7. Participate in the preparation and adjustment of annual hotel marketing plan and hotel marketing plan implementation plan.

8. Be responsible for the preparation and review of the sales report of the department.

9. Be responsible for accepting the complaints of subordinates to their immediate superiors and colleagues, as well as the complaints of employees of other departments or outsourcing units to subordinates (except my own complaints).

10. Be responsible for the business knowledge training and performance appraisal of subordinate employees.

1 1. Assist the immediate superior to draft the relevant standardization documents of the department.

12. Complete other tasks assigned by the immediate superior.

13. This responsibility shall come into effect after being approved by the National Audit Office, and shall be implemented as of the date of promulgation.

14. The right to modify and interpret this responsibility belongs to the comprehensive economic office.

;