How to deal with unmanageable employees?

How to deal with unmanageable employees? This is still a branch office. If it is a big company with a fine division of labor, just inform their department manager about it.

Personally, employees who are difficult to manage generally appear in small and medium-sized companies.

There are two situations that are difficult to manage. First, he is a relative of the boss and has a close relationship with him. Second, his technique is very good.

If the first one is easy to handle, don't worry about him, because it's not up to you to decide whether he does well or not.

In the second case, if you are not his department manager, talk to his department manager first. If the effect is not good, tell the truth directly when reporting the work. He was honest several times. If you are a department manager, you should be better than him. Recruit people first, then let him go.

The reason why employees are difficult to manage is because the influence of the enterprise environment is beyond our control. For example, our companies and enterprises are just a bowl of water in the sea. Since we were born, our parents and elders have passed on some concepts and cultures handed down for thousands of years, so this influence is subtle and binding on us. But after all, there is still a big gap between ancient society and present society. In the past, the concept of money was not so prominent, and everyone was simple and friendly. However, in today's society, socialist culture has gradually faded, and everyone has gradually lost the oldest concept. They are all polluted and edified by society and think that money is the boss.

So this is also an important reason why employees are difficult to manage now. Under the pressure of the environment, many employees will pay more attention to the pursuit of material things. If the company's salary management is not in place, then employees are likely to stay and the turnover rate will be greatly improved.

If this convenient problem is solved, let's look at another reason, and that is the quality of enterprise managers. If the leader's own quality is not high enough to convince the public, how can employees worship you and advance and retreat with the company?

At present, many enterprise managers just have no faith, no pursuit, are mercenary, selfish and irresponsible, have poor self-discipline, muddle along and be passive. This kind of leadership exists in enterprises, so how to influence employee motivation? Because its exemplary role cannot be demonstrated and its own style is problematic, employees are even more unwilling to share responsibility with managers and accept management. There are also factors in this regard to a large extent.

Having said that, we should have a general understanding of the reasons why employees are difficult to manage. In fact, the influence of the environment and the reasons of enterprise managers are very important. Although it is true that employees are difficult to manage, we can't indulge in freedom. Regardless of it, we should actively face it, improve the influence of corporate culture on employees, and grasp management. Managers themselves should strengthen their study, be good at summing up and improve their comprehensive qualities such as personal knowledge, logical thinking ability and language expression ability. Do these two steps step by step, I believe the quality of employees will be improved and managed well.

What is the most difficult thing to manage in a hotel room? (1) room manager.

(2) Housekeeping Manager

(3) Public Regional Director

(4) cleaning the foreman

(5) Cleaning personnel

(6) Maintenance foreman (7) Maintenance personnel

(8) Laundry foreman

(9) Dry cleaning and ironing workers

(10) linen keeper

(1 1) Attendant in the overalls room

(12) Guest clothes receiver and clerk

(13) Guest Room Floor Supervisor

(14) Warehouse keeper

(15) room center staff

(16) Floor foreman

(17) room cleaner

(18) shift attendant

(19) Floor Attendant

(20) Night shift attendant

(21) Substitute waiter

1. The immediate supervisor of the housekeeping manager: the general manager's office; The general manager's direct subordinates: housekeeping supervisor, foreman and department clerk. Job description: Take charge of all the work of housekeeping department and be responsible to the general manager. That is to say, through effective planning, command, execution and supervision of the department's work, we will provide quality services for guests, clean and pleasant public areas and greening for guests and hotel employees, win the highest customer service standards and economic benefits with the lowest room cost, and be responsible for the work results to the superior general manager.

Responsibilities:

1. Attend the manager's meeting, preside over the housekeeping management meeting and related staff meeting.

Communicate arrangements, implement meeting resolutions and instructions from superiors, plan, organize and guide the work of housekeeping department, and check the completion of instructions from superiors.

2. Carry out business management functions, supervise the sanitation and greening of room service and public areas, control the operation and management of laundry rooms, and supervise the washing and ironing services of guests' clothes, cotton goods and uniforms.

3. Supervise and coordinate the operation of all housekeeping departments to provide standardized and stylized quality services and personalized service development for guests.

4. Supervise equipment inspection, study and improve or add room items, operating tools and labor supplies, reduce departmental expenses, and maintain hotel room service standards.

5. Formulate the staffing and staff training plan of this department, rationally allocate and dispatch manpower, check the etiquette, appearance, labor attitude and work efficiency of employees, implement the provisions of personnel permission rights, participate in the assessment of management personnel and work performance, decide on employee transfer, reward and punishment, record exemption, promotion and salary increase, develop employee relations and solve personnel problems.

6. Check VIP rooms, greet VIPs, visit guests, handle complaints skillfully, develop friendly relations with hotel guests, and work closely with the security department to ensure the personal and property safety of guests.

7. Coordinate and strengthen the working relationship between departments, constantly improve the work, improve efficiency, establish a complete housekeeping system, handle the items left by guests and hand them over to the general manager's office.

8. Cooperate and supervise the cleaning, maintenance, depreciation cost accounting and cost control of guest rooms, draw up and report the annual work plan and quarterly work arrangement of housekeeping department.

9. Train, assess, reward and punish employees, select and train employees, arouse their enthusiasm, communicate and cooperate with relevant departments to ensure the smooth completion of housekeeping work.

Second, the supervisor of housekeeping department is directly superior: the manager of housekeeping department is directly subordinate: floor foreman, security foreman and laundry foreman. Responsibilities: Assist the housekeeping department manager, complete the instructions given by the general manager and the housekeeping department management personnel through effective management and supervision of the staff of each division, be responsible for the business, administrative security and daily affairs of the divisions under the housekeeping department, ensure the best service status of each division, maintain appropriate cleaning and maintenance standards, and be responsible for the housekeeping department manager with the work results.

Responsibilities:

1, accept the command of the room manager, preside over and supervise the work of the foreman and waiter.

2, patrol the floor, lobby, laundry room and guest room responsibility points, spot check guest room hygiene, check the VIP room and patrol the guest room.

3. Coordinate with the three foremen and the clerks in the butler center, schedule shifts and make daily work plans, do a good job in the internal relations of employees, cooperate with the floor foremen to make rounds when the room is tense and there are many guests, and replace the foremen or clerks in the off-season or when there are few guests. (The supervisor doesn't belong to the management, so he doesn't have a rest on Sundays and holidays. In case something happens, he needs the manager's permission to have a holiday, and the rest of the holidays are made up by fewer guests or every month. He will discuss the schedule with three foremen and clerks.

4, learn to deal with emergencies and complaints.

5. Work closely with the front office, engineering department, sales department and relevant departments to check the room situation at any time and provide accurate room conditions.

6. Attend departmental work meetings, preside over foreman and staff meetings, and convey and arrange meeting resolutions and instructions from superiors. Implement and complete various tasks and requirements formulated by the department.

7. Guide and arrange daily work, patrol all areas of the housekeeping department, supervise and guide the work quality and service effect of all departments of the housekeeping department, maintain hotel standards, carry out and guide the work quality and service effect of the housekeeping department, maintain hotel standards, and implement the rules and regulations, working procedures and quality standards of the housekeeping department.

8. Supervise the work effect and behavior of the foreman of each department, assist the foreman in his work, guide the foreman to solve problems, participate in accepting complaints from guests, assist the department manager to solve complaints from hotels and employees, and deal with the discipline and general problems of employees under the department.

9. Assist the department manager and room service center clerk, and the foreman of each department to complete and improve the room material management, supervise the implementation of the material distribution system of each department, and control the material consumption and use of each department.

10, check the work situation and work completion of employees in each department every day, be responsible for the training of employees in each department, assist the foreman of each department to fill in and report various forms, keep close contact with each department, ensure the achievement of expected work objectives, and participate in the actual work of the Division when necessary.

1 1. Check at least 50-80 rooms every day, including walk-in rooms, vacant rooms and living rooms, and participate in the preparation of VIP rooms, make daily inspection records, including the distribution of employees in various departments, room conditions and work conditions, report and solve maintenance problems in time, and provide possible help to guests at any time.

12. In the absence of the housekeeping manager, act as the department manager.

Third, the floor foreman of the housekeeping department is directly superior: the supervisor is directly subordinate: the responsibilities of the floor staff: arrange the daily work and phased health plan of the employees under their jurisdiction, strictly implement the second patrol system and the etiquette, courtesy, work quality and hygiene standards of the employees under their jurisdiction, coordinate the supervisor and the foreman of each department, fully mobilize the enthusiasm of employees and improve work efficiency. Requirements: Familiar with and master the layout standards of various room specifications, facilities and supplies, familiar with and master the operating rules, hygiene standards and working procedures of each shift of room layout, have good work consciousness and organizational ability, be good at uniting employees, and have a decent style.

Responsibilities:

1. Responsible for the daily work arrangement and deployment of the employees under its jurisdiction, and supervise the cleaning work.

2. Cooperate with the supervisor and housekeeping clerk to be responsible for the storage, consumption statistics and management of all kinds of items on the floor.

3, patrol the area under its jurisdiction, check the cleanliness and hygiene and room service quality, comprehensive inspection of room hygiene, equipment maintenance, safety facilities and service quality, to ensure that meet the prescribed standards.

4. Proficient in operation process and service skills, able to demonstrate and train waiters in person.

5, check the room maintenance matters, arrange room cleaning plan and regular health plan.

6, keep an eye on the guest dynamics, handle general complaints, and report to the department manager when there is a major accident.

7. Master the status of the rooms under their jurisdiction and entertain the guests in person to show the courtesy to the distinguished guests. Check the VIP room and important guests again.

8. Put forward specific opinions on the work of subordinate employees, lead all employees in this class to work actively, tackle key problems constantly, and create new achievements.

9, fill in the foreman's work log, report to the supervisor the room condition, the guest's special trends, and the loss and damage of the guest room and guest items to the maintenance room, and so on and so forth. And complete other work arranged by the department manager.

Four, housekeeping staff responsibilities

1, responsible for the sanitation and cleaning of the service area and the layout of the rooms.

2. Master etiquette, common sense of politeness and various business skills and flexibly apply them to daily services.

3, do a good job of cohesion with the front desk reception, according to the arrangement of the front desk reception to do a good job of cleaning the room in time, and make records.

4. Obey the leadership and obey the command. Do a good job in daily work plan, health work and safety inspection.

5. Do a good job in the use and maintenance of daily equipment and facilities, report and maintain problems in time to ensure the normal operation of all equipment and facilities.

6, complete the job at the same time do other work assigned by negative leadership.

How to manage the most difficult subordinates? The reason why knowledge workers are considered as "the most difficult people to manage" is that on the one hand, managers urgently need people who are creative and can think independently when managing knowledge workers, on the other hand, they also need to be bound by certain disciplines; On the one hand, they generally express a strong sense of self-management and hate being "managed", but on the other hand, they have to manage; On the one hand, managers often need them to do work that is difficult to draw a clear conclusion. On the other hand, they must give a clear evaluation of their work performance. The contradiction formed in these aspects is the difficulty of managing knowledge workers. Therefore, whether a manager can effectively manage these "most difficult people" depends on whether he can properly handle these contradictions. The wind is not ashamed to ask the heroes in the urn and learn from others. Now please open your mind!

1. Managers themselves should be "experts" in a certain field or aspect, so as to gain their psychological identity. It is hard to imagine that a person without professional knowledge can manage a group of experts and a person without professional knowledge can lead a group of business leaders.

2. Treat them sincerely, provide them with more services, think more about them, care about them in thought, work and life, and safeguard their legitimate rights and interests on the basis of excellent academic performance and expertise.

3. Respect their individuality and don't be shy to ask questions. Most knowledge workers have their own opinions, have strong self-esteem and don't like to echo others. This requires managers to have a good sense of democracy and an open-minded style. When making a decision, we should communicate with them as much as possible and ask for advice with humility, especially when making a decision, we should give full play to the wisdom advantages of knowledge workers, speak freely, learn from others' strengths and be ashamed to ask questions. Pay special attention to respecting their initiative. Even if their opinions are extreme or completely wrong, we should take a positive attitude and listen patiently before making a choice. We must not "ban" them without analysis.

4. According to their different characteristics, such as personality, specialty, hobbies, etc., they should be rationally configured to complement each other's advantages and give full play to the overall best effect.

When criticizing them, we should be considerate of their feelings and touch their reason.

Most knowledge workers care about criticism, they love face very much, and some people have strong vanity, which requires managers to master certain art when they have to criticize them. All in all,

Up to now, knowledge workers are generally sensitive. Many times, criticizing them only needs to "beat about the bush" instead of shouting and pointing fingers, which is often counterproductive.

Second, choose the occasion. Criticism is best done in private on a separate occasion. Never expose its shortcomings in public and point out its shortcomings, which will only increase their dislike of you.

Third, the tone should be relaxed. It's better to use the tone of negotiation, put facts and reason, and produce sufficient evidence to prove that what he has done is inappropriate, instead of being furious and rude, which will only make them look down on you from the heart.

When evaluating their work, they should be reasonable and fair.

Are post-90s employees really difficult to manage? Respect the personality and hobbies of post-90s employees, and there is no need to be too rigid in time management. By measuring performance and work effect, it will be easy to manage.

I admire how difficult it is for the employees in the injection molding factory to manage! There is an injection molding factory! The system of injection molding factory is to find a lot on the Internet! The key is execution! In addition, by the end of the year, workers still need appropriate subsidies, otherwise it is normal for workers to go home early for the New Year!

An idiom describing how difficult it is to manage people.

new word

Basic explanation and detailed explanation

[Len Duzuka]

Miscellaneous: messy and diverse. There are many people talking about it, and there are various opinions. It also means that there are many people present and there are many different opinions.

tidy

Li Qing Ruzhen's "The Edge of a Mirror Flower" goes back to the 59th time: "I'm afraid people will talk too much, so I'll share a room with Liang Zhen, Hongyan and Yanzi."

How should enterprises deal with people who are difficult to manage? Arrange him to do challenging work according to his specialty. If he makes mistakes in his work, he can get guidance from management.