Jinke Property Management in Rongchang Jinke World City

1. Full name of the company: Chongqing Jinke Property Services Co., Ltd.

2. Date of establishment: July 2000

3. Enterprise qualification: National First Class Level 1 qualification

The company has a registered capital of 5.1 million yuan and currently has more than 4,000 employees

The property management form covers many property types such as residences, office buildings, commercial buildings, hotels, clubs, universities, etc., and management projects Nearly 40. 1. Management mechanism

(1) Management model: Implement a "two-way" management model; highlight proactive management and services ahead of time:

A. Advance guidance B. Advance service C. Advance management;

(2) Service mechanism: proactive service to achieve "your needs are my responsibility" and "the nuances make the difference"

(3) Service scope: All service contents covered by the property management service agreement;

(4) Service standards: Think about what the owners want and worry about the owners’ needs

(5) ) Service concept: respond quickly, create touching

2. Management organization

Jinke World City Management Office is assigned by Chongqing Jinke Property Service Co., Ltd. to be responsible for "Jinke World City" The permanent agency of property services in "city".

3. Establish professional property management:

(1) Professional operation and management

Operate strictly in accordance with the established quality management system. B. Goal and plan management

(2) Management personality characteristics

A. Humanized property management B. Personalized service

IV. Management and service< /p>

(1) Management:

1. Proactive service, achieving “management within service”

2. Pay attention to humanized management People-oriented, standardize the professionalism of employees throughout the process, and promote the sustainable development of the enterprise.

(2) Services:

1. Transform the current passive services in the property management industry into active services.

2. Transform the current partial services in the property management industry into full-scale services.

3. Scientifically optimize resources and improve the quality of service to owners in an all-round way.

4. Quick response service to solve problems for owners, residents/users.

V. Property Service Model

Chongqing Jinke Property Service Co., Ltd. will fully integrate management into the service in the comprehensive property management services of Jinke·World City . Creatively use advanced property management models, make full use of various resources and rich experience accumulated in property management over the years, and combine the unique humanistic characteristics and industry regulations of the region.

(1) Organize a variety of cultural and commercial promotion activities to create a warm, friendly and unique cultural atmosphere.

(2) Property management cooperates with commercial operation brand. Combining "property management" with "commercial management" and coordinating commercial management with the purpose of "seeing the difference in the subtleties" and adhering to the service concept of "caring everywhere".

(3) The property management of Chongqing Jinke Property Service Co., Ltd. fully integrates the advanced experience of the industry and conducts integrated management of the entire property to provide users with timely and satisfactory services. And fully respect the user's privacy space. The management of fire protection and safety prevention is thorough and in place, and a personnel training organization network is established and improved to ensure the professional quality and comprehensive quality of property management personnel.

(4) Network office: Property management adopts network office. Not only the property itself is connected to the Internet and information is transmitted through the network, but external customers can also contact the management office through email to make complaints or report repairs. Provide opinions and suggestions for improvement of property services.

(5) Optimize resources: Promote resource reuse and fully save and control management costs.

(6) Quick service: There will be a 24-hour warm service hotline to provide warm services at any time, and guarantee to solve customer problems in a short time and ensure service quality.

(7) Introduce business center services to provide users with personalized services.

1. Use the "humanized" property management model and advanced experience in the industry to conduct comprehensive and integrated management.

2. Implement a management mechanism that combines "instant service and implicit management" to not only provide timely and satisfactory services to the owners, but also fully respect the owners' private space.

3. Establish and improve the personnel training system to ensure the professional quality and comprehensive quality of property management personnel.

4. Strengthen quality management supervision, introduce a competitive incentive mechanism, and adopt a combination of overall management and responsibility management.

5. Establish complete service outlets to provide owners with personalized business services.

6. Pursue a new concept of perfect property management services.