What kind of people does the hotel human resources department recruit?

The human resources department is the department that manages the resources formed by various personnel in the enterprise (that is, treating people as resources). The hotel human resources department generally has positions such as human resources managers, human resources supervisors, human resources specialists, and assistants.

The common job requirements for employees recruited by the hotel human resources department are as follows:

Education requirements: college degree or above;

Foreign language requirements: English level 4 or above, good oral English ;

Health requirements, no infectious diseases, good health;

Work experience requirements, will vary according to specific circumstances;

Professional requirements, generally require business Management, hotel management and other majors;

Other ability requirements, proficiency in common office software, etc.

The hotel is an industry with a high turnover rate, which has certain requirements for stress resistance, image and temperament, and communication skills.

Compared with the training in other industries, hotel staff training is more detailed, the content is more systematic and professional, and all employees must undergo universal training, such as fire safety knowledge training, communication skills, and service Skills, etiquette, employee relations, etc. If you cannot answer questions from guests, it means you are unprofessional, which will have a lot of bad effects on the image of the hotel;

Employee relations in the hotel industry It is more difficult to manage, mainly because the product of the hotel is service, and service relies on communication. If there is communication, there will be many contradictions and asymmetries in interpersonal relationships, which will lead to the complexity of employee relations. In addition, most of the employees working in the hotel are lively. Extroverted people, as soon as there are more of them, the disadvantages of this group will appear;

The working schedule of hotel staff is extremely complex and diverse, and every department, every position, and every employee has their own advantages and disadvantages. Several different shifts, attendance statistics, and salary calculations are all a complicated task, and you have to explain them to them. Therefore, hotel human resources practitioners are required to have good psychological quality, patience and tolerance, and they must be particularly good at communication.

The hotel's human resources department generally recruits people who know the hotel industry, because daily work requires contact with various departments of the hotel. Hotels are generally divided into guest room department, catering department, sales department, finance department, human resources department, administration department, engineering department and other departments. The positions required by each department are different. The guest room department and catering department are mainly waiters, and the catering department also includes chefs and other positions. The engineering department includes maintenance workers, electricians, etc., and is mainly responsible for the daily maintenance of equipment, etc. Positions in other departments are similar to those in other industries, requiring specialists, accountants, cashiers and other positions, but the business scope involved is different.

The above content is only the basic requirements for positions in the human resources department, but human resources is a highly professional subject involving six major modules. All industries are similar. If you want to engage in human resources in the hotel industry, it is recommended to strengthen the study of professional knowledge and master it in practice.