Annual work summary of department employees

Annual work summary of department employees

A period of work ended before you knew it. Looking back on my past work, I feel very fulfilled and gained a lot. Should I write a work summary record? In order to make it easier and more convenient for everyone to write a work summary, the following is the annual work summary of the employees in the department that I have carefully compiled, hoping to help everyone.

Annual work summary of department employees 1 I joined xx Company on August 5, XX. With the correct leadership of the company leaders and the close cooperation of all my colleagues, I love my work, abide by my duties, be pragmatic and determined. I quickly integrated into the company's cultural atmosphere and successfully completed my own work and other work assigned by the leaders. I am constantly adapting to the busy work. Unconsciously, I have reached the end of 20xx. I have gained a lot and felt a lot. Here, I make an annual work summary for my work in the company within one year.

I. Work performance

Constantly understand and master the company's quality control policy and various quality control methods, strictly implement the company's quality policy, set an example everywhere, and constantly improve their awareness of quality concepts. Follow the documents and product standards used by the quality control department for various control operations, and operate in strict accordance with the documents and standardize the operation. Mainly responsible for R&D department's finished product inspection, software testing, sample testing, first article confirmation, external processing factory inspection, external processing site quality supervision and assisting IQC incoming inspection; When problems are found in the routine inspection, the person in charge of the project or the person in charge of relevant departments can be informed in time, so as to solve the problems in time.

Since joining the company, there have been many events, especially some Asian Games events in August and September. During the emergency delivery, it is difficult to guarantee the product quality. During this period, timely complete the procurement and research and development of samples and send them for inspection; I have made many business trips to suppliers for on-site quality monitoring, such as the first piece confirmation of Dongguan Zhonghao P 16 module box, the first piece confirmation of aluminum processing of lamps in Haoersheng Bridge Crossing Project, and the on-site monitoring of material spraying quality in Liwen Factory. These tasks are arduous and arduous, and can be successfully completed with the support of managers and colleagues. The most impressive time was to go to Kuanhong Factory to supervise the processing quality of the driving plate of the CDU box crossing the bridge. This factory is small in scale and weak in quality management. When monitoring the factory, I constantly ask the factory to follow the process requirements of our company, and prepare relevant lamps and instruments to the factory for testing and inspection. In order to ensure the processing quality, I have to commute between Kuanhong and the company every day for more than 2 weeks. Although it is very hard, it is very gratifying to see the final work results.

At work, I do my duty and finish the tasks assigned by the manager in time. At the same time, under these pressures, I am constantly familiar with various products such as lamps and monitors. After each project is completed, conduct long-term aging tests on products of important projects and submit aging reports in time.

In terms of work attitude, strictly abide by and implement the company's rules and regulations and discipline requirements, so as to go to work on time, not to be late, not to be absent from work, and to obey the leadership's work arrangements; Finish the tasks assigned by the leaders on time, don't be emotional, perform your duties consciously, and finish your tasks seriously and actively.

Generally speaking, this year's work is hard and effective, especially during the Asian Games project, due to the shortage of manpower in the department, we actively assisted IQC to complete the incoming inspection to ensure the timely storage and use of materials without affecting the production of the production line; Complete the sample inspection of purchasing and R&D department in time to ensure that purchasing and R&D department know the corresponding materials and products in time so as to take the next step; Complete the first piece confirmation of materials in time, including the first piece sent by the purchasing department to the supplier for confirmation and the first piece confirmation required by the purchasing department from the supplier; Standardize and manage the long-term aging test of products, standardize and manage test methods, tests and reports, and submit inspection reports in time every week; Assist in the preparation and management of departmental documents, so that the company's documents and related records are gradually systematized and standardized, reducing the workload and making it easier to work at ordinary times. In addition to completing their own work and tasks assigned by the manager, actively cooperate with colleagues to complete various tasks and constantly strive to improve the department's workflow.

Second, the main harvest and experience

Joining XX Company and constantly learning and growing in the busy work can be described as a lot of gains. I have a deeper understanding of the company's materials and related products, because I am more and more familiar with the characteristics of these materials by investigating various raw materials and even going to the supplier's site to understand the technology of the materials; I knew little about LED lamps and displays before I joined the company, but now I have a deep understanding of all kinds of lamps and displays in the company. I am familiar with various standards of lamps and displays, as well as relevant inspection methods and instruments. At the same time, I have mastered the use of various inspection instruments in my work and can actually complete the inspection work. I have a more comprehensive understanding of quality management. At work, I have a comprehensive understanding of the company's quality policies and management measures, and at the same time constantly improve my awareness of quality management to promote the quality of products.

We often encounter difficulties in our work. The deepest experience is not to be afraid of difficulties, and you can't finish the task because of difficulties. The most correct attitude is to face the difficulties, list them one by one, and come up with proper solutions. When we need the cooperation of other colleagues and other departments, we should pay more attention to communication skills so as to get help from others.

Summary of annual work of departmental staff 2 I. Basic situation of enterprise training

In 20xx, there were 153 regional managers, store managers and trainee store managers in all branches of our company, and the actual training was 153, and the training rate was 100%, with an average of 96 days/year per person; Licensed pharmacists and pharmacists * * 2 12, all of whom participated in continuing education and on-the-job training; The number of trained health consultants reached 89. At present, there are 159 reservists trained in the base.

The company has 500 square meters of audio-visual training center; 1 pharmacist training base, 2 store manager training bases and 8 health consultant training bases; Training instructor 14.

In the autumn of 20xx, the company's training base was awarded the title of "Hangzhou College Student Training Base" by Hangzhou Personnel Bureau. 20xx was promoted by the industry at the general meeting of Zhong Bai Pharmacy Alliance in April, and a series of practices were affirmed by more than 50 top pharmaceutical retail chain enterprises in China. Sichuan Xinglin Pharmacy and Guizhou Zhi Lin Pharmacy arranged more than 20 trainee store managers for study and exchange.

Second, the main experience and highlights

(A) model innovation: training base model.

Company training has always been the focus of every year. In the past, teachers were invited to give lectures, trade associations held meetings, and expensive courses were sent out. The form of "speaking above and listening below" is just blindly adopted, which is boring and can't arouse students' interest, resulting in students learning quickly and forgetting quickly. There is also "listening to excitement, thinking about moving, returning to the post, unable to act." A lot of manpower, material resources and financial resources have been spent, which has not been brought into play and implemented in practical work, affecting the confidence of training.

At the end of 20xx, the company's leaders made up their minds to carry out training reform, taking the 300-square-meter Gudun store as the experimental field and transforming the audio-visual training center. Chairman Chen Jinliang said, "You will never become a good swimmer by learning to swim on the shore." We are crossing the river by feeling the stones, adopting the training mode, experiment, research and development. Teachers are both learners, practitioners and researchers. In order to better carry out the training task, the company combines post and skill learning, takes practical work as the starting point and end result of training, and establishes a training mechanism combining learning, examination and application, that is, what to learn and what to test. The guiding ideology is that training is not how much time and content you have learned, but how much you will use in your work.

(2) Pay equal attention to attitude and skills.

Only through training can I finally become a professional modern pharmaceutical worker. The most popular understanding of professionalism is: willing to learn, willing to do and able to do. Professionalization mainly includes two aspects: attitude and skills. Attitude is everything. The company combines a long history of medical culture, medical professional ethics, corporate mission and management system to educate students, change behaviors by changing attitudes, and strengthen behaviors to fix patterns.

Specialized "pharmaceutical services" such as related drugs, prevention and treatment of chronic diseases, self-medication, prescription review and health education are the top priorities of the training course. The biggest feature that distinguishes the pharmaceutical retail industry from other commercial retail enterprises is specialization, which requires all staff, especially pharmaceutical technicians, to fully grasp the concept of "pharmaceutical service" in the new period. Qualified employees in front-line training of stores must meet the assessment standards of primary pharmacists.

(3) Pay attention to three major areas: pharmacists, store managers and health consultants.

Pharmacists are the main professional backbone. As the ultimate gatekeeper of drug flow to patients, it is particularly important for pharmacists to continue education and update their knowledge. In the actual recruitment of pharmacists, a large part of them come from production enterprises, wholesale and circulation enterprises and other provinces that have obtained professional titles through qualification, so that they don't know the basic rules of the pharmaceutical retail industry in retail stores. From reviewing and deploying doctors' prescriptions to the classified management of drugs in stores, from drug consultation and guidance to tracking and collecting adverse reactions, gsp certification and implementation, the relationship between gsp and enterprise management, medical insurance policies, etc., a large number of pharmacists have a brand-new process of re-learning and re-adaptation.

The store manager is the soul of the store operation, so he needs to be familiar with the front-line workflow, the company's management and operation mode, business indicators, personnel management, team building and other important work of Tiantianhao Pharmacy. Foreign store managers need someone to guide the operation of the new company.

According to the different positions and skills of personnel, the company has established different training bases, selected lecturers at different levels, and selected different courses for training. For general courses such as company history, corporate culture and management system, the training center will arrange courses in a unified way. Eliminate all kinds of pre-employment nervousness, establish a positive practical mentality, carry out career education and establish legal person status in the company.

(4) Improve the training courses of the four modernizations: detailed, basic, targeted and modular.

1, detailed.

Pharmacy training is very extensive, as small as 1 stance, 1 sentence, 1 replenishment plan, 1 price tag of business personnel; As much as 1 drug treatment plan, 1 drug, 1 prescription, drug supervision and management laws and regulations, medical insurance and other related policy knowledge. The training content is complicated. We break down all the above skills and knowledge according to three positions, and make specific and detailed courses, in which theory accounts for 20%, field training accounts for 70%, and group activities account for 10%.

2. basic.

Start from the basics-establish a basic teaching model so that every student can learn and learn well. Basic management plays a decisive role in the development of a company, and laying a good foundation is the most important step in the company's development. There is no magic to win by foundation. All courses are the basic skills and knowledge of the post. We believe that the initial training is not to cultivate and solve difficult problems, but to solve the problem of teaching them to fish. The courses we adopt are not elite and theoretical courses, but basic courses like coaches and instructors learning to drive.

3. lock the target.

Training should be targeted, closely linked to the actual work of the company, but also to understand the wishes of employees, combined with the needs of the company. After objective analysis, carefully formulate the future development field and direction of each employee. Everyone has a training file and every employee has a training plan. Their setting itself is very targeted and purposeful. Moreover, its training content is also set according to the personal shortcomings of employees and the problems encountered in the development of enterprises. Through learning, employees finally achieve the goal of improving their personal skills and solving practical problems in enterprises.

4. Modularization.

Training is a continuous process, and employees are trained in standardized continuous courses for three months. In three months, on the basis of ensuring the training time, everyone has to pass the exam of each module. There are nearly 36 small modules in pharmacist training, 45 small modules in store manager training and 23 small modules in shop assistant training. Which module is the weakness of students, find out the shortcomings and strengthen the study of this module.

(5) Strengthen five mechanisms: examination and assessment mechanism, employee incentive mechanism, assessment and exchange mechanism, process closed-loop mechanism and scientific evaluation mechanism.

1, examination and assessment mechanism.

Mainly, each module has passed strict examination, and a certificate of completion will be issued after passing the examination. Then, never lower the assessment standards, and strictly unify the assessment. Students who fail the exam continue to study at the base. The general graduation period is 3 months, of which about 10% will extend the training time. In actual training, the longest training time for a trainee store manager in the base is 9 months.

2. Employee incentive mechanism.

The training incentive mechanism combining "training, evaluation, application and governance" is an important way to stimulate people's internal motivation. At the beginning of the training, employees participating in the training should apply, make their own promises and make their own vows-bleeding and sweating, not crying, not falling behind. Help students to establish the concept of "lifelong learning" and change "I want to learn" into "I want to learn".

Start with firm confidence-let everyone believe that there are no students who can't learn well, and turn faith into confidence and action. At the beginning of each training, the base will hold a lecture with the theme of "no students who can't learn well", and use their own personal experience to explain that there are no students who can't teach well, and set up and publicize models. In the actual training process, the company did not take the initiative to eliminate one student, only four students withdrew from the study because of their own family reasons.

In the study:

First, set goals and mobilize the power of personal learning.

Second, help in pairs and mobilize the power of teamwork.

Third, pay special attention to and mobilize emotional power. Tutors and students live together, not only care about their work, but also care about their lives, thoughts and emotions, and encourage students to make progress with all-round humanistic care.

3. Evaluation and communication mechanism.

The exchange of experience between students is essential. Training work can not be limited to the centralized teaching of instructors, but also give full play to the students' own resources, and strengthen exchanges between students through group activities, field expansion, morning and evening comments, etc. Through the exchange of experience between new and old students, the effect of mentoring can be achieved, so that new students can get familiar with the work as soon as possible; Through the exchange of experience between students, they can get familiar with each other and enhance their collective consciousness and team consciousness.

4. Process closed-loop mechanism.

Every training has introduced a closed-loop management mechanism of learning-evaluation-tracking-improvement. Training evaluation includes the evaluation of trainees, lecturers and training managers. Its focus is on the effectiveness of the lecturer's teaching, the actual tracking of the students' work, the utilization rate of the knowledge learned, whether the training leads to behavior changes, improving the training through feedback information and improving the training effect through evaluation.

5. Scientific evaluation mechanism.

It is necessary to establish a scientific training evaluation mechanism, including training qualification examination system, training base cultivation evaluation system, daily teaching management system, lecturer ability evaluation system and training achievement evaluation system. Through evaluation and comparison, promote the healthy competition among the base, instructors and students.

Third, only practical training can cultivate practical talents, and only practical training can test the actual effect.

After 1 years of training, the operating performance of stores has generally improved by 40-300%, the customer satisfaction rate has reached 100%, the employee bonus has increased by 200-400%, and the employee turnover rate has decreased from 8% to 2%. Employees really learned skills and found personal confidence and success. The establishment of the training base has solved the problems of the company's talent reserve, the replication of business model and the improvement of enterprise efficiency.

Annual work summary of department employees. 20xx years' work review.

1, business income completed.

Our bureau's business income plan for the month of 165438+ 10 is 6349896 yuan, which is 90. 1% of the annual plan. Among them, this month's e-commerce and agency information is not included in the income, and it is estimated that the single income will be nearly 30,000 yuan.

2. Four major businesses have been completed.

As of165438+1October 30th, the savings balance of our bureau reached 235.82 million yuan, with a cumulative net increase of 29.78 million yuan this year. The premium was 790,000, the circulation of newspapers and periodicals was 3 1.82 million, accounting for 48.29% of the plan, up by 17.04% year-on-year, and 45,000 greeting cards, accounting for 53%.

Second, the basic situation of business work

1. The savings business has developed rapidly.

Postal savings business is the pillar business and catering business of postal service, and its income accounts for more than 76% of the total income. In 20xx, the net increase index of postal savings balance issued by the Municipal Bureau to our Bureau was 38 million. However, due to the special economic situation of _ _ _, the deposit balance of _ _ sub-branch drops in different degrees in the first quarter of each year, because some customers go to the outlets to withdraw money to buy goods every January. In addition, as the Spring Festival approaches, foreigners return to China for the New Year and transfer the money stored in the outlets. In addition, branches of ICBC and CCB have been stationed in _ _ _ _ _, so the situation this year is particularly severe compared with previous years, and branches of _ _ are facing increasingly fierce competition. In view of various unfavorable factors, the leading group of the sub-bureau summed up the experience of previous years and made reasonable plans for each stage, that is, in the first quarter, efforts were made to stop the decline and rebound, to ensure a stable and over-balanced first quarter, to strive for improvement in the second quarter, and to make a breakthrough after completing the task indicators of the sub-bureau in the third and fourth quarters. The leaders of the sub-bureau held several meetings and called on employees to do a good job in savings business. Through the joint efforts of all cadres and workers, the net balance of postal savings of our bureau in the first half of the year was 33 1 10,000 yuan. In the third quarter, we stepped up the development of savings business and made every effort to do a good job in serial storage and storage. By the end of165438+1October 30th, our bureau had achieved a net savings balance of 29.78 million yuan, which set a new high for our bureau over the years. The balance ranks first in postal and bank outlets in the whole region, and the flow ratio is also the first.

2. Healthy development of insurance agency business.

Postal insurance agency business is the key business of postal finance to implement strategic adjustment, and it is an effective means to avoid financial risks, adjust business structure and realize diversified operation. The year of 20xx is a crucial year for the insurance agency business to become scientific, mature and sustainable. According to the requirements of the Municipal Bureau, our bureau regards agency insurance as the breakthrough point of the main intermediary business, makes full use of the advantages of postal network resources, strives to develop the marketing work in rural markets and major customer markets, and actively cooperates with many insurance companies such as Pacific and China Life Insurance to jointly carry out various marketing and publicity activities, which has achieved good results. In order to do a good job in this work, our bureau has held several meetings on developing insurance business, formulated practical incentive measures for business development, invited account managers of insurance companies to give lectures on insurance business development experience, and absorbed a series of valuable marketing experience from insurance training activities organized by _ _ _ _ _ branch. By June 30, 2008, the branch had a net increase of 790,000 yuan, which was an obvious progress compared with previous years and achieved a new breakthrough.

3. Vigorously develop postal services.

In order to better carry out _ _ _ _ postal greeting cards and newspaper subscription marketing activities, branch leaders took the lead, dared to be the first, and charged at the forefront of marketing, which played a demonstration role for the overall staff and inspired their enthusiasm. In addition to traditional greeting cards and postcards, we also actively organize marketing activities for scratch cards. In addition, with the efforts of the branch leaders, some users have expressed their intention to customize postcards, and further negotiations are under way. Driven by the leaders of the sub-bureau, the business tellers actively promoted marketing, which made _ _ _ _ achieve good results in greeting card sales. In the aspect of newspaper subscription, the leaders of the branch actively contacted the town propaganda Committee, took Xuangan to the countryside to subscribe to newspapers, mobilized couriers to subscribe to old customers, and actively developed new subscribers. By the end of 1 1, the newspaper subscription has reached 3 18200 yuan. In the process of subscribing newspapers and periodicals in rural areas, we should organically combine newspapers and periodicals with greeting cards, and market desk calendar greeting cards while subscribing, so as to achieve a double harvest.

4. Strengthen facilities construction.

In order to make the business distribution of our bureau more reasonable, this year we built a new 24-hour self-service bank, added automatic deposit and withdrawal machines and automatic remittance machines, which have been opened to the outside world, not only shortening the time for users to handle business, but also bringing greater economic benefits to our bureau.

Third, the postal service level has improved.

Service is the eternal theme of postal service and the foundation of enterprise's survival and development. This year, we have raised the requirements of external services to the height of promoting development through services, and regarded improving services as an important measure of enterprise management. The leaders of the sub-bureau emphasized the quality of service many times at meetings, and often communicated with employees in their spare time, so that the whole staff fully realized the importance of foreign service, consciously performed various service responsibilities, formed good industry norms and professional habits, and formed a good atmosphere of striving for progress. The service level and quality of employees were significantly improved compared with previous years. Through the joint efforts of all staff, the staff of our bureau are affable, courteous, warm and thoughtful to users, basically eliminating the reasons for users to declare, and the reputation of postal services is constantly improving.

Four. Safety in production has been strengthened.

Safety work is more important than Mount Tai, and safety work is always the top priority of our work. This year, our bureau added four infrared cameras and 1 the patron saint of the treasury. The use of these equipment not only improves the ability of physical defense and technical defense, but also plays a decisive role in ensuring the safety of funds. In addition, the sub-bureau added a lighting lamp above the parking place in the back building, which facilitated the smooth parking work. At the same time, during this year's World Expo and Asian Games, our salespeople can conscientiously implement the requirements of their superiors, pack on the spot, carefully inspect the goods, explain the items that do not meet the acceptance requirements to users, politely put an end to users, and carefully register the ID numbers of the consignee and consignor for the items that meet the acceptance requirements, so as to eliminate the potential safety hazards in an all-round way. This year, because our system is in place, our responsibilities are in place, and our inspection work is in place. So that all the work of our bureau can be carried out safely and smoothly, which provides a solid backing for the development of our business.

Next year, we will seriously reflect, start from ourselves, overcome shortcomings, carry forward achievements, consider the overall situation of enterprise development, and strive for better achievements next year.

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