Property cleaning department work plan for the second half of the year

Time is fleeting, and we will be exposed to new knowledge, learn new skills, and accumulate new experience. Let’s make a plan for future work. But what kind of work plan is suitable for you? Below is the property cleaning department work plan for the second half of the year that I have compiled for you. I hope it can help you. Property Cleaning Department Work Plan for the Second Half of the Year Part 1

In order to ensure the smooth progress of the cleaning work in 20xx, combined with the actual situation of the building, a work plan for the second half of 20xx was formulated based on the deficiencies in the work in the first half of 20xx. Mainly includes the following aspects of work:

1. Do a good job in employee recruitment and ensure the stability of the workforce

Based on past facts, the personnel who enter the cleaning work position are introduced by employees. The hours are long and the enthusiasm for work is high. The recruited personnel will work for a shorter period of time, ranging from a few days to about a month at most. Based on the above experience, in 20xx we will fully mobilize our employees to introduce fellow villagers and neighbors, and strive to complete the cleaning staff. We must not only bring in new employees and new forces, but also retain old employees and backbones. We must not only ensure that daily work is completed with high quality and quantity, but also take care of employees' emotions, reasonably adjust and coordinate their work and rest, and always care about employees' lives, so that employees can feel the warmth of home after work, so that employees can feel at ease and secure. Complete work tasks.

2. Carry out in-depth employee skills training and improve the professional quality of cleaning

Provide training to newly hired cleaning staff on various rules and regulations formulated by the company and provide theoretical cleaning knowledge for different positions Provide training to enable employees to master cleaning work knowledge and meet the requirements for office building cleaning work. Undertake theoretical knowledge training for cleaning staff and conduct practical training based on actual conditions, focusing on the use and preparation of cleaning tools and materials, cleaning procedures, elevator cleaning and maintenance, rust treatment, trash can cleaning and other related specific training operating procedures.

3. Implement responsibility management, do a good job in daily cleaning, and work together to overcome work difficulties

Strengthen employees’ understanding of the inspection and evaluation standards for the company’s cleaning work, and clarify the employees’ responsible areas and cleaning Tasks, build employees' sense of responsibility, enable employees to work hard and complete tasks according to standards.

The daily cleaning of the men’s restroom is a big problem at work. The difficulty lies in the fact that most of the cleaning staff on each floor are lesbians. The men’s restroom is a blind spot for us during work, and the main complaints from owners are toilet paper. Supplementary replacement question. In order to completely solve this problem and achieve the satisfaction of the owners, we will communicate with other departments of the property in 20xx and use the inspection time of other property professionals to help with the replacement of toilet paper (mainly on the third and fourth floors of the comprehensive building). This requires coordination from the property office and support from each team.

4. Strengthen safety publicity and enhance safety awareness

Cleaning work is relatively complicated, the operating environment is uncertain, and the safety hazards of the operation have also increased accordingly. Safe cleaning operations have also become a top priority in our work. We will not only strengthen safety education, but also strengthen safety management and train employees on safe operations and precautions for cleaning work.

Cleaning work is everywhere, and cleaning staff are everywhere. Therefore, our cleaning staff also have to shoulder the responsibility of voluntary safety officers of the building after work. Therefore, I not only have to be safe in my job, but I also have to understand other safety issues and be able to deal with them. In 20xx, we will continue to actively participate in various safety trainings, especially the fire protection training organized by Central Control, which must be attended by all employees, so that all employees will be familiar with the storage location of fire fighting equipment, the use of simple fire extinguishing equipment, and the problems of fire hazards. location. Let employees understand the importance of safety and nip various dangers in the bud.

5. Improve work efficiency and be ready to accept temporary work at any time

On the basis of daily cleaning, we need to cooperate with the property management in flood prevention work during the rainy season, mainly on the roof. Mainly, arrange personnel from time to time to clean up the garbage and silt at the rain drains to prevent the rain drains from being blocked and causing rainwater accumulation. After winter, implement the "Snow and Ice Removal Plan" to clear peripheral ice and snow and indoor anti-skid work.

For major national holidays and inspections and receptions by leaders at all levels from external units, we will seize time and progress and carry out relevant cleaning work unexpectedly. In 20xx, prepare in advance for the land reclamation work of floor decoration. For the work arranged by Party A and the relevant leadership of the property management company, we must complete it with quality and quantity without compromise.

6. Make rational use of resources and reduce work costs

Strengthen warehouse management and take inventory of materials and cleaning tools in the warehouse that month. Achieve reasonable deployment and standardize material delivery. Repairing used tools (such as mop clips, dust push rods, etc.) can save the company unnecessary expenses and strive to achieve the best results with the lowest expenses. In short, we must adopt "long-term management, efficient management" in our work in 20xx Implementation, self-discipline and self-encouragement, harmony and progress" work policy, and serve the owners wholeheartedly. "Everything is owner-centered", with the purpose of delivering satisfaction to owners, adhering to "standardized services, people-oriented", we have raised our cleaning work to a new level, and also contributed to the company's performance in 20xx. Property Properties in the second half of the year Cleaning Department Work Plan Part 2

Since Aijia Mingdi Property has just been established, it is now in the early stage of property intervention. Work in all aspects is being carried out one after another. Aijia Mingdi belongs to a fully enclosed high-end residential community, and the service quality and service requirements for cleaning must reach a higher level. Provide a clean, comfortable and beautiful living environment for the owners to live in.

1. Improve various management systems and form supporting assessment and supervision mechanisms

In 20xx, we will modify and improve various management systems on the basis of the original ones and establish a systematic performance appraisal mechanism. Change the previous passive state of "people managing people", cultivate employees' consciousness and self-discipline, and move towards a benign track of "systems manage people and systems constrain people". Further strengthen the management of people, and refine and quantify various work standards. On the one hand, it is convenient for operators to familiarize themselves with what they should do and to what extent they should do it; on the other hand, it is convenient for management personnel to assess and supervise, and reduce personal subjective factors. At work, we adhere to the "five determinations" policy of "determining people, determining positions, determining timing, determining standards, and determining tasks", take effective measures for specific tasks, strengthen the management of operators, and optimize the personnel structure, which will be more conducive to future expansion. development of work.

2. Implement the first-question responsibility system

The implementation of the first-question responsibility system requires employees in the department to master an increased amount of information, such as all aspects of information in hotels and office buildings, and important leaders Daily habits, etc., as well as employees’ flexibility in handling things and their ability to solve customer service needs. Our department will collect extensive information, strengthen training and learning, and expand its knowledge in order to better provide services to the owners. The first inquiry responsibility system will be officially implemented from January 20xx. The department will work hard on the issues complained by owners, implement "whoever is in charge is responsible", investigate the problems that arise, and never leave a backlog of problems, and deal with them Problem file management. Continuously accumulate work experience and bring our service level to a new level.

3. Establish a "check-free floor system"

Give full play to the backbone of employees, allowing the foreman to have more time and energy to focus on management and employee training.

In order to deepen employees' understanding of property cleaning work and strengthen their sense of responsibility, the property cleaning department will sign the "Inspection-Free Floor Agreement" with key employees on the floor in 20xx to allow employees to be more responsible for their work Conduct self-examination and self-correction, and allow employees to participate in management, and be responsible for replacing the foreman during his vacation, which fully reflects the employees' own value and the department's trust in them, making employees more enthusiastic about their work. This measure will reduce the workload of the foreman in ward rounds, leaving more time and energy to focus on employee management and training, and truly fulfill the work functions of the grassroots managers.

4. Establish engineering maintenance files to track maintenance status in the area

Starting from 20xx, the department will establish engineering maintenance files to record some special maintenance projects to facilitate timely tracking and Understand the maintenance status of the region, so as to better protect the integrity of facilities and equipment in the region, and at the same time, better understand the operation status of facilities and equipment in the region over a period of time. Fundamentally solving the problems that have long been left behind by projects that hinder the development of the department will also greatly enhance the owner's recognition of our management.

5. Cultivate employees’ observation skills, provide personalized services, and create service brands

With the development of hotels and groups, the business philosophy and service concepts in the industry are constantly updated. Owners’ expectations are also rising. It's not enough to satisfy the owner, you also need to make it unforgettable. This requires providing personalized services on the basis of standardized services. Hotel service pays attention to "thinking about what guests want and worrying about what guests worry about". Service staff should pay attention to observation and figure out the psychology of the guests. Before the guests express their requirements, they should provide services as quickly as possible. As we often say, "just want to sleep, bring a pillow." Just imagine, will the owner find this kind of service unforgettable?

The department will focus on training employees on how to provide personalized services based on the living habits of group leaders. In daily work, through encouragement and training, collection and organization, system standardization and training rewards, etc., this becomes a conscious action of employees and promotes the improvement of service quality as a whole.

1. Encourage and train: For waiters who have outstanding performance at work and are praised by group leaders, the department will classify them as backbones for training, so that their service awareness and service quality can be improved to a higher level and gain a foothold. In this position, we strive to provide first-class service.

2. Collection and organization: Department managers strengthen on-site management in daily work, discover typical examples of personalized services from front-line services, collect, organize and archive them.

3. System specifications: Promote the compiled typical cases and continuously supplement and improve them in practice to form systematic and standardized data and serve as a standard to measure service quality to make fuzzy management vectors management transition.

4. Training rewards: The compiled information can be used as training materials, so that new employees can understand the job requirements and learning goals from the beginning, so that old employees can find gaps and make up for their shortcomings through comparison, so as to improve employees understanding. For employees who have outstanding performance at work, the department will commend and reward them in various forms, so that employees can create a good atmosphere of striving for advancement and comparing their contributions.

The implementation of the above plans requires the joint efforts of all employees, the assistance and cooperation of other brother departments, and the full support of hotel leaders, so that our plans can be implemented. We hope that When we look back on our work in 20xx next year, we will gain not only confidence, but also fruitful results. Work Plan for the Cleaning Department in the Second Half of the Year 3

Since this year, the department trade union has been guided by Deng Xiaoping Theory and the important thought of "Three Represents", and under the leadership of the superior trade union and the department party committee, it has conscientiously studied and implemented the "Trade Union Law" 》 and the spirit of the Fifth Plenary Session of the 16th CPC Central Committee, in accordance with the requirements of building a harmonious socialist society, closely focusing on the annual work goals of the party and government, actively implementing the Scientific Outlook on Development, with the goal of creating a harmonious and tidy city environment, and improving the comprehensive quality of the workforce. Quality is the core, taking safeguarding the legitimate rights and interests of employees in accordance with the law as the basic responsibility, and constantly enhancing the influence, penetration and cohesion of trade union organizations among employees. Actively exploring new ideas and methods for trade union work in the new era, we have successfully completed various tasks assigned and scheduled by superior trade unions in the past six months. The specific work is summarized as follows:

1. Putting the interests of employees first , care for the extremely poor employees

On the eve of the Spring Festival, the party, government and labor union leaders of the department personally led the team to provide door-to-door condolences and hardship subsidies to employees or family members of the department who were seriously ill, or single-parent children who had financial difficulties in studying. The amount is 600 yuan, and the total amount of hardship subsidy is 2,400 yuan. We conscientiously did a good job in publicity, education, organization and mobilization of the "One-day Donation" activity, carried out the "One-day Donation" activity for all employees in the department, and raised donations by each trade union group, and finally received a donation of 3,000 yuan. At the same time, the labor unions give full play to their role of supporting and liaisoning employees in need. Whenever employees encounter illness, hardship, or major events such as weddings and funerals, each labor union team can promptly visit the home, visit the hospital, and send condolence gifts and condolence money. and subsidies, etc.; it not only solves the worries of some employees, but also creates conditions for harmonizing the relationship between cadres and the masses and building a mutually supportive working environment.

Taking the "March 8th" Festival as an opportunity, we organized all the employees to go to Hong Kong to inspect the city appearance and environmental sanitation to expand the horizons of all the employees; on the occasion of the "June 1st" Festival, we organized all the employees to visit Hong Kong when they were 14 years old. The following employees were rewarded.

2. Highlight the key points and further strengthen the management level of cadres and employees

With each trade union group as a unit, cadres and employees are organized to study political theory every Friday, and communicate and arrange for superiors The spirit of the instructions of the trade unions and the party and government and put them into action. All employees of the department were organized to study and discuss "Records of Public Servants' Diligence and Integrity". Many comrades wrote articles on learning experience and comments, and published excellent learning experience articles on the department's local area network to continuously create a culture of clean government that "enters the unit and advances." Family, heart-warming” atmosphere.

In conjunction with the work of the Party and Government Center, the "Implementation Opinions on Carrying out the Employee Quality Project Construction in XX" was issued, with ideological education as the core, skills training as the focus, and unit culture construction as the carrier. The construction of employee quality project will comprehensively improve the ideological, cultural, ability and other comprehensive qualities of the employee team. In the second half of the year, employees will be organized to carry out skills training and competitions.

3. Participate in and discuss government affairs and further improve employee democratic management

We further improved the workers’ conference system with the workers’ congress as the basic form, and standardized the operation of the workers’ conference system based on the actual situation of the unit. procedures, and organized employees to discuss the "Implementation Opinions of Management Leaders and Business Backbone Teams (Trial)" and other documents, and extensively listened to the opinions of the employees. After "two up, two down" and secret voting at the staff meeting, 50 The "Implementation Opinions on Management of Leading Persons and Business Backbone Teams" were voted in favor, which ensured employees' right to know, choose and supervise on major issues of the unit, and established a talent training and incentive mechanism.

Key tasks in the second half of the year:

1. Organize trade union members and trade union team leaders to conduct professional training, continuously improve the professional quality of trade union cadres, and ensure the implementation of various tasks. The most basic role;

2. Organize all employees to carry out computer skills training and organize computer operation competitions;

3. Continuously enrich the cultural and entertainment life of employees, organize and carry out appropriate A small sports meeting for employees’ physical fitness;

4. Continue to organize employees to discuss and practice the city cleaning spirit, assist relevant departments in collecting the city cleaning spirit, and mobilize all employees to participate in the city cleaning spirit collection activities;

5. Further improve the workers’ conference system with the workers’ congress as the basic form, combine the actual work, hold the workers’ conference in the second half of the year, and continuously improve the operational quality of the workers’ conference system. Property cleaning department work plan for the second half of the year Part 4

(1) The professional level and service quality of employees are low.

Judging from the work and practice of the department for half a year, the customer service staff's professional level is low and the service quality is not very high. Mainly manifested in the immaturity of problem-solving skills and methods, lack of experience in dealing with emergencies, and low professionalism in service.

(2) The performance growth level of property charges is not high.

Judging from the current charging level, there is still a certain gap compared with the average level of 75% in Beijing last year. The main problems are the improper ways and methods of collecting fees, the low enthusiasm of employees, and the lack of early and daily services. The remaining issues were not resolved in a timely manner and the overall service level of the project was low. Among them, employees' enthusiasm for charging and collection methods and methods were the main factors.

(3) Department management systems and processes are not sound enough.

Since the department has mainly focused on charging fees and property collection in the past six months, it has neglected institutional construction. At present, the staff management, service standards, and operating procedures have not been improved. The system is not very sound, so the department's work efficiency, employees' sense of responsibility and work enthusiasm are affected to a certain extent.

(4) Coordination and handling of problems are not timely and appropriate enough.

The information feedback in terms of complaint handling, owners’ opinions, suggestions, and owners’ help for help is not timely and comprehensive enough. After receiving the problem, it is not followed up and reported in a timely manner. The way and method of handling the problem are inadequate.

Key points of the work plan

The key tasks of our department in 20xx are to further increase the level of property fee charging.

(1) Continue to strengthen customer service levels and service quality, The owner satisfaction rate reaches about 85%.

(2) Further increase the level of property charges to ensure that the charge rate reaches about 80%.

(3) Strengthen department training to ensure that the professional level of customer service staff is significantly improved.

(4) Improve the customer service system and process, and the department has basically realized institutionalized management.

(5) Closely cooperate with the work of various departments to promptly and properly handle owner disputes, opinions and suggestions.

(6) Strengthen cleaning outsourcing management, ensure inspection and assessment, and continuously improve service quality.

Looking back on XX, the work was full of hardships and ups and downs, but we gained growth and achievements. Looking forward to next year, we will be greeted by opportunities and challenges. To this end, all employees of the customer service department will continue to work together in the next year to achieve department goals and contribute to the company's development. Property Cleaning Department Work Plan for the Second Half of the Year Part 5

In 2020, the daily work of a certain property management office was carried out smoothly under the correct guidance of the company’s leadership and the developer’s leadership, including security, engineering, cleaning, customer service, etc. The quality of work has been significantly improved, but it is relatively weak in the management of vehicle order in the community, the management of maintenance of public facilities and equipment, and the construction of the internal staff team of the department. 2020 will be a year of comprehensive improvement in our property management. We will work hard to make up for the shortcomings and shortcomings, improve comprehensively, and keep up with the development requirements of the company and developers. A cleaning management work plan for 2020 has been specially formulated:

1. Cleaners will perform daily cleaning work according to the working hours of the administrative and logistics department;

2. Responsible for the aisles and elevators of the company's office area Clean the interior, elevator rooms, tea rooms and other public places. Keep all public places clean and tidy. The floors should be clean, dust-free, and have no dead corners. Mop four times a day and use soapy water every week. Drag it once;

3. Responsible for the cleaning and tidying up of conference rooms and VIP rooms before and after meetings;

4. Responsible for cleaning the floors of independent offices and clearing out offices and rubbish in public walkways, clean spittoons;

5. Keep the surface of stair handrails and window sills in public places dust-free, smooth and bright, wipe them twice a day to keep the environment beautiful;

6. Keep the glass windows of all public places free of dust, cobwebs, and marks within sight, and wipe them down more than once a week;

7. The wash basins are free of soap stains, stains, and dirt. , wipe it frequently to keep the surface bright and clean. Property Cleaning Department Work Plan for the Second Half of the Year Part 6

With the care, help, and support of the leaders and all comrades, we will work closely around the internal cleaning of XX, give full play to the job functions, and continuously improve working methods. Improve work efficiency. Completed various tasks well. I always put learning in an important position and work hard to improve my overall quality.

1. Work performance in the first half of the year

(1) Strengthen the image and improve one's own quality. I insist on treating people with sincerity, being dedicated to my job, correctly handling the relationship between suffering and happiness, gains and losses, personal interests and collective interests, and insisting on being dedicated, honest and dedicated. After a year of study and exploration, I was able to complete various cleaning tasks within a certain unit in an orderly manner.

(2) Be strict with self-discipline and continuously strengthen the construction of work style. Over the past year, I have been strict with myself. I have always regarded being patient, willing to pay, and obscurity as my criteria. I have been down-to-earth and worked hard. At work, we must strictly abide by various rules and regulations, respect leadership, unite comrades, and constantly improve work style. We do not care whether we do more or less, we just hope to complete all the work successfully.

2. Efforts in the second half of the year

Although the work in the first half of the year has achieved certain results, there are also some shortcomings. In future work, I will seriously sum up my experience and overcome If there are any shortcomings, try to do a better job.

In terms of style, we must abide by rules and disciplines, unite colleagues, be pragmatic, optimistic and progressive, always maintain a rigorous and serious work attitude and meticulous work style, be diligent, and work hard without complaint. Carry forward the fine traditions of hardship, simplicity, thrift and hard work, and willingness to help others in life, always be honest, work diligently, live a hard-working and simple life, always keep in mind the responsibilities and obligations of party members, be strict with yourself, and be strict with yourself at all times. Serve as an example and lead the way.

Property Cleaning Department Work Plan for the Second Half of the Year Part 7

Looking back on the past and looking forward to the future. In the new second half of the year, we will continue to maintain the previous work results, keep up with the pace of the company's development, and set an updated goal for cleaning work. The following is a summary of my plan for the second half of the year:

1. Improve various management systems and form supporting assessment and supervision mechanisms. In 20XX, we will modify and improve various management systems on the original basis, changing the previous passive state of people managing people, and moving towards a benign track of systems managing people and systems constraining people. Further strengthen the management of people and refine and quantify various work standards. On the one hand, it is convenient for operators to familiarize themselves with what they should do and to what extent they should do it; on the other hand, it is convenient for the assessment and supervision of supervisors to reduce personal subjective factors. In the work, we adhere to the five-point policy of determining people, posts, timings, standards, and tasks, take effective measures for specific tasks, strengthen the management of operators, and optimize the personnel structure, which will be more conducive to the development of future work.

2. Establish a service brand.

The establishment of a service brand is conducive to the visibility of the company, and the same is true for a department. It is conducive to improving the influence of the department and enhancing the cohesion of the department. At present, we are cleaning one household and keeping it clean. Based on the principle of "one household, one household satisfied", we provide housekeeping services to the owners, which are well received by the owners and establish a good image in the hearts of the owners.

3. Determine two work goals. That is to achieve the goal of meeting the hygiene standards of Class A properties in a certain city and maximizing economic efficiency. According to the positioning of the community and the positioning of property services, our cleaning department will make unremitting efforts to create a first-class living environment for the owners, strictly implement the hygiene standards of Class A properties, and strive to be one of the top ten property companies in a certain city. While doing a good job in cleaning, we will also do a good job in waste collection and housekeeping services, minimizing staff reduction and efficiency, and improving the economic efficiency of the property.

4. A housekeeping service company. On the one hand, due to the different qualities of our cleaning staff, the quality of work is different, and the effects of housekeeping services are also different; on the other hand, the current form of rotating work is not convenient for personnel management. Housekeeping companies, while ensuring service quality and standardizing internal management, can also withdraw certain service fees.

5. Establish a garbage transfer station. As the number of owners continues to increase, the amount of garbage in the community continues to increase. The removal, transfer, and processing of garbage are an important part of cleaning work. It is hoped that with the strong support of the group leaders, a transfer station will be established as soon as possible.

6. The unity and inseparability of cleaning and greening. Cleaning and greening are both part of community environmental management. Without cleaning, the community will be dirty, messy, and poor; without greening, there will be no flowers, plants, or trees. If the two belong to different departments, there will be phenomena in which they contradict each other, push each other, and argue with each other. It is recommended that the two be merged into the Ministry of Environment. Property Cleaning Department Work Plan for the Second Half of the Year Part 8

Looking back on the past and looking forward to the future. In the new year, we will, as always, maintain the previous work results, keep up with the company's development, set an updated goal for the cleaning work, and create better performance for the company. Specific work will be carried out from the following points:

1. Strengthen the ideological education of employees, stabilize the employee team, and strictly control the loss of personnel.

2. Focus on the business skills and professional knowledge of cleaning staff, formulate detailed training plans, and implement them according to employee assessment standards.

3. Strictly improve each employee’s own quality and service level, and resolutely eliminate employees with shoddy character, damaging the company’s reputation and affecting their work.

4. Strictly control materials, reduce costs and increase economic benefits.

In terms of cost control, in order to save money, we took the initiative to make suggestions and negotiated with the company's purchasing department to change the toilet paper used in the bathroom from the original cost of 115 yuan per box to the current cost of 95 yuan per box. The price saves 20 yuan per box. Calculated based on usage, it will save more than 3,000 yuan per year. Correspondingly, we will also reduce costs from other materials. In terms of income generation, we will provide more paid house cleaning services to building customers, doubling the number on the basis of last year, and generating more income for the company.

In the future work, I will lead all the cleaning staff in the building to successfully carry out various tasks in the coming year with a tenacious fighting spirit and a down-to-earth work style. At the same time, I also hope that I can use my remaining energy in the company and work hard for a bright future for a certain property. The work plan of the cleaning department in the second half of the year Part 9

It is of great significance to the hotel opening and post-opening work; it is also a challenge for professionals engaged in hotel management. Use countdown techniques to make preparations before the hotel opens. Operating the hotel opening preparatory work as a project has proven to be highly maneuverable.

The tasks and priorities of hotel opening preparations are to establish a department operation system and prepare for the hotel’s opening. And make full preparations in terms of human, financial, material and other aspects for the opening and post-opening operations. The work plan for the second half of the year is as follows:

1. Determine the jurisdiction and scope of responsibilities of each hotel department< /p>

First of all, you must be familiar with the hotel’s layout, after the managers of each department arrive at their posts. It is best to observe on the spot. Then, based on the actual situation, determine the hotel's jurisdiction and the main scope of responsibilities of each department, and submit specific suggestions and ideas in writing to the general manager. The hotel's top management will convene relevant departments to discuss and make a decision. When dividing regions and responsibilities, managers of each department should consider the overall situation and have a good sense of service. According to the requirements of professional division of labor, the cleaning work of the hotel is best managed under centralized management. This is conducive to the unification of standards, improvement of efficiency, reduction of equipment investment, equipment maintenance and personnel management. The division of responsibilities should be clear, preferably in writing.

2. Design the organizational structure of each hotel department

Managers of each hotel department must comprehensively consider various relevant factors and design the organizational structure scientifically and rationally. Such as: the hotel's scale, grade, building layout, facilities and equipment, market positioning, business policies and management objectives, etc.

3. Develop a purchase list of items

The purchase of business items is a very energy-consuming task, and there are many things before the hotel opens. It is very difficult for the purchasing department alone to complete this task, and each operating department should assist them to complete it together. Whether it is the purchasing department or various hotel departments, the following issues should be taken into consideration when formulating the purchasing list for each hotel department:

4. Architectural characteristics of this hotel

The guest room floor usually requires When configuring a work vehicle, the types and quantities of purchased items are closely related to the characteristics of the building. For example. But for the guest room floors of some villa-style buildings, the work vehicle cannot play a role; furthermore, the number of certain cleaning equipment is directly related to the number of guest rooms on the floor. For hotels with about 18-20 guest rooms on each floor, , the housekeeping manager needs to decide whether there will be one or two sets of main cleaning equipment on each floor. In addition, the configuration of certain equipment and supplies in the housekeeping department is also related to the labor organization and related business volume of the housekeeping department. Another example is the food collection truck in the catering department. You have to consider whether it can reach the dishwashing room. Can the massage table enter the door of the massage room, etc.

1. Industry standards.

The main basis for housekeeping managers to formulate purchasing lists. The National Tourism Administration has released industry standards for the quality and equipment requirements for guest room supplies in star-rated hotels.

2. The hotel’s design standards and target market positioning.

According to the designed star standards, hotel managers should proceed from the actual conditions of the hotel. Make a list with reference to national industry standards. At the same time, the hotel's target market positioning should also be based on the target source market's demand for guest room supplies, preference for the dining environment, and some behavioral habits during consumption.

3. Industry development trends.

There should be a certain degree of advance awareness in terms of item allocation, and hotel managers should pay close attention to the development trends of the industry. Don't be too traditional and conservative. For example, it is a useful attempt for a hotel to appropriately reduce unnecessary guest items in the guest room according to the needs of the guests. The catering department reduces the use of gold and bright red tableware and decorations, and adds some elegant arrangements, etc.

4. Other situations.

Relevant departments and personnel should also consider other relevant factors when formulating the material procurement list. Such as: occupancy rate, hotel's financial status, etc.

The design of the purchasing list must be standardized and should usually include the following columns: department, number, item name, specification, unit, quantity, reference supplier unit, remarks, etc. In addition, when the department is formulating the purchase list, it needs to determine the equipment standards for relevant items.

5. Assist with procurement

However, this work has a greater impact on the opening and post-opening operations of each department. Although the hotel department managers are not directly responsible for procurement tasks. Therefore, hotel department managers should pay close attention to and participate in procurement work appropriately. Not only does this reduce the burden on purchasing managers, but it also goes a long way to ensuring that purchased items meet requirements. Managers of each hotel department should regularly check the purchase list and check the status of various items, and the frequency of inspections should gradually increase as the opening approaches.